Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a shipment through my company's FedEx account that was picked up by FedEx on May 25, 2023. The declared value entered in the shipping information is $2800.00. The package was lost and I contacted FedEx via phone on June 5, 2023. They were unable to locate the package as the last know location was a FedEx facility in ********, **, and advised that I file a claim, which was done over the phone on that date. Since then I have contacted FedEx 11 times via phone and email in an attempt to resolve this matter and recover the loss to our company. FedEx issued a check for $100 on July 13, 2023 stating there was no declared value on the shipment. I have uploaded and shared the following via email per FedEx's policy: A screen shot from the FedEx website of the shipment information that clearly states the weight and declared value of the box, supporting invoices for the value of the lost contents, and a hard-copy of the claim submission. I've continued to contact **************************************** as instructed to seek a resolution to this matter to which the only reply I've received is, "This claim is under active investigation", without any additional information. It has now been 11 weeks since the claim was filed and I've yet to receive any indication that FedEx will honor their agreement. I've asked repeatedly to speak to someone directly without success.

  

  Business Response

  Date: 09/11/2023

  Dear *************************,
  
  Your report to the Better Business Bureau regarding tracking number 997031550339972 was received.? We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate your package. Your claim was received by our ***************** for review and we were happy to hear from you that the claim was approved.
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  FedEx  

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  , ** 36542

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/23, I received a shipment via FedEx. The driver threw my package down on the sidewalk. My shipping instructions were "leave the package on my doorstep and ring the doorbell."This driver has continued to do this on every shipment I have received since 7/21. On 7/22, 7/31, 8/8, and 8/9/23 I received deliveries via FedEx. Every time, the driver threw my packages down on the sidewalk. In 2 cases, throwing them on the sidewalk damaged the contents within my package.I contacted FedEx 3 times (7/28/23, 7/31/23 and 8/8/23) to complain about the driver's negligence. On 7/31, I provided them with 3 tracking numbers for the packages I had received that day; provided with a complaint number: C-*********. I was assured the driver's behavior would be corrected. Yet, on August 3rd, I got a voicemail from a man using the fake name "***" whose accent was so atrociously thick, I could only understand a few words of what he said. All I could understand was, "Give track number so we help." I already gave them the tracking numbers! It's not my fault FedEx hires foreign Representatives who can't understand English! (During the call on July 31st, I had to repeat one of the tracking numbers at least three times, because the rep kept getting it wrong.)Obviously nothing was done. Because on August 8th, I heard a "splat" outside and saw the driver walking away from my yard and saw yet another one of my packages had been thrown down on the sidewalk. So I called FedEx again, gave them the same complaint about the driver throwing my packages on the sidewalk and refusing to put them on the porch. Gave them the tracking numbers. They didn't give me a complaint number. I gave them the complaint number from my last phone call. Once again I was assured that they would say something to the driver. But the next day, August 9th, guess what? My package was dumped on the sidewalk again.Tracking Numbers:7/31/23 683748679990 652195157866 582523942352 8/8/23 ************

  

  Business Response

  Date: 09/07/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been released on your property.
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/07/2023

  I have been contacted by representatives from FedEx. I have been told that the supervisor of the driver will be contacted, but so far I haven't heard anything about a resolution, or whether the driver's behavior will be corrected. I'm waiting to hear from them again with more details. In the meantime, I've been given contact information and told to contact them directly should the driver do this again in the future. So the situation is in "wait and see" limbo. 

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20515231
  
  I am rejecting this response because: I have been contacted by representatives from FedEx. I have been told that the supervisor of the driver will be contacted, but so far I haven't heard anything about a resolution, or whether the driver's behavior will be corrected. I'm waiting to hear from them again with more details. In the meantime, I've been given contact information and told to contact them directly should the driver do this again in the future. So the situation is in "wait and see" limbo. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/13/2023

  Dear ************************;
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ************************************************************
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully, 
  
  FedEx

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  621 **************

  Antioch, ** 37013

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We shipped a cell phone from ******* ** to Rimrock ** a distance of 1.5 hours. When speaking with the FedEx Rep they assured us that due to the very close proximity it would be delivered in one to two days. We considered a next day delivery but was assured it was not necessary. It now appears that the item which is now overdue will not arrive for several more days. We called the FedEx Complaint line and reached a call center in ***** who could provide no help. After repeated requests for a U.S. based call center we were told that option was not available. Tracing number 7827-6601-5211.

  

  Business Response

  Date: 09/20/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret that your shipment traveling on package tracking number ************ was delayed and was not received as expected. To balance our focus on service and safety, the FedEx money-back guarantee is suspended for specific services including FedEx Ground.
  
  As a gesture of goodwill for customer satisfaction, a one-time credit in the amount of $12.00 has been processed for the transportation charges.  Please allow up to 7 business days for the credit to be reflected on the billed credit card.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  115 **********

  ******, ** 86351

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from the Merchant Allbirds and was given a tracking # of ******************** (FedEx's portion of the orders tracking was under ************) - this is a **** tracking number and FedEx handles the final leg of delivery. When the package was delivered I received a package with someone elses information, which was an entirely different item from an entirely different merchant. On the box FedEx simply covered their info with a sticker and slapped a label on it with my orders information. I contacted FedEx's customer service and was told to talk to the merchant as they could solve the problem, which is crazy as the merchant has absolutely nothing to do with it outside of sending the package and providing a tracking number which they did. I told them that the merchant wouldnt be able to help me as if they went to investigate they would find that **** took the order and handed it off to FedEx, FedEx printed a label and marked it delivered but didn't actually do that. The customer service agent basically said 'sorry you're ***' to which I asked to be connected with a supervisor, the agent refused multiple times and then hung up on me. When I attempted to contact them again the call would drop immediately as soon as I finally got through their ridiculously bad, slow, and long IVR system. I tried multiple times and got the same result so I have been blocked by the delivery service that has taken my property, refused to help me fix the issue, and then blocked me. Not to mention that I have someone elses package that I have no resolution on how to ensure reaches its intended recipient. This has been a failure on multiple fronts on their part and despite my efforts to discuss it with them they are refusing to communicate with me or help me resolve the issue. I expect contact from FedEx for resolution on how to go about getting this package out to the proper owner and how to locate my property that they have lost/taken.

  

  Business Response

  Date: 09/06/2023

  Dear *******,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive already filed a complaint today regarding FedEx. I failed to include your tracking number to my package. It is tracking number ************. The complaint stated that my package has been sitting in the FedEx ****** warehouse for 3 days. Its not moving at all.

  

  Business Response

  Date: 08/29/2023

  Dear ***********************:

  Your report to the Better Business Bureau regarding tracking number 635109172210 was received.    
  
  Our records indicate this package was tendered to FedEx on August 15,2023  and collected from FedEx Office on August 25, 2023. Our records indicate that your shipment was delayed while being processed at our sorting facility.  Per our conversation, you advised this package was received. 

  Your concerns regarding issues with Customer Service have been brought to the attention of management.   
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
     
  Respectfully,  
     
  FedEx   
  

   

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package that has been sitting at the FedEx ****** warehouse for three days. I had the package held for pickup at FedEx office **************************************************************************. Ive called FedEx everyday. Im being told the package is on the truck and that it would be delivered between **** and 230 pm. It shows delayed on the FedEx app. Its been showing that for 3 days. Fedex put whats called a trace on my package, but Im still getting the run around.

  

  Business Response

  Date: 09/01/2023

  Dear ***********************:

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  As we discussed, your concerns regarding the handling of this shipment have been brought to the attention of management responsible for operations in your area. We certainly regret any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a business and use FED EX on a daily basis. I was given a discount back my early spring that has yet to be applied. My office manager **** has called numerous times and they say that they see a 40% discount, but unsure why it is not pulling it up. We have given numerous invoice numbers that the discount is not applied to and again, no resolution. Attached is one oof the many invoices for an Example that does not reflect any credits. We should have several hundred dollars in credits applied to our account.

  

  Business Response

  Date: 08/29/2023

  Dear *********************:
  
  Your report to the Better Business Bureau was received.
  
  Our records indicate tracking number ************ was shipped via FedEx ************************ I verified your account does not have discounts for FedEx ************************ As a gesture of goodwill, a one-time credit in the amount of $53.18 has been issued for tracking number ************.
  
  I also reviewed tracking number ************. An address correction was processed due to an incorrect *****************. Per their website, the mailing address for ************************* is **********************************************************************************. A one-time credit in the amount of $21.00 has been processed for this shipment.
  
  All credits will be reflected on the billed credit card.
  
  Our Sales Team has provided and reviewed with you the eligible discounts for FedEx One Rate shipments. For additional resources on Flat Rate shipping, please visit ********************************************************************************
  
  On behalf of FedEx, we regret any inconvenience. We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 08/10/2023 Date of supposed delivery: 08/18/2023 Price of package: $1068.93 The package was supposed to be delivered on Friday the 18th between 9:40am and 1:40pm. I have made a call to them everyday; Saturday(19th), Sunday(20th), Monday(21st), Tuesday(22nd), and Wednesday(23rd) and keep getting the same response, that the package is on a trailer traveling from ********* ** to ******* **. Today(08/23/23) I called and the representative I talked to told me that the package could not be located, and she continued to put me on hold while she called the ground services. After coming back to the line with me, she told me that she called their number numerous times, with no answer. She then continued to tell me, the same thing that I have been told the last five days, that she would make a note on my account and a case manager would be getting in touch with me. No one has called me.The tracking number: ************

  

  Business Response

  Date: 09/01/2023

  Dear *************************:  
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 648885209597.
  
  Although additional research has been conducted,unfortunately, we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th, H3**63436323833363535H sent me a notification that I had a package delivered to my home. When I got home, nothing was there. When I went to go look for the proof of delivery photo, I quickly realized that the package was delivered to the wrong home. The package was delivered to a townhome with RED BRICK. My home has TAN BRICK. Also in the proof of delivery photo the home had no doormat. I have a doormat that says "WELCOME". The driver also didnt take a photo showing the address of the home the package was delivered to, which they normally do. I have attached a photo of my home, which is unit #**. It has TAN BRICK. The unit next to mine, unit #**, is an example of the RED BRICK units. I attached a photo of the proof of delivery from H3**63436323833363535H. It was clearly dropped off at a RED BRICK apartment, and the unit had no doormat. The package was my childs shoes for this school year. Whomever the package was delivered too, never returned it to me. I would like a refund for this erroneous mistake by H3**63436323833363535H.

  

  Business Response

  Date: 08/25/2023

  Dear : Mr. ************************************ is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ showing delivered on 8-19-2023 at 12:59 PM .
  
  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in ******* **. This will be addressed internally with the drivers serving your area and I have been advised by the local station manager and yourself that you now have your package.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint with BBB earlier this year about this same issue. Additionally, I contacted my local hold facility as well as the regional plant. Packages from all FedEx operations including FedEx Home, FedEx Ground, and FedEx International do not arrive to my specified location at my unit door inside my apartment building. As a result, many have been late, some are hard to locate, and others go missing. Earlier this year I spoke with ****** at ?********************? about this issue. After some effort on her part, packages started to show up at my door as requested. She gave me her contact information in case this issue occurs again, which it has. However, now when I call this extension, it says it is invalid. I am writing today to report the most recent incident on Sunday, August 20, 2023, tracking number ************. This item was not delivered to my unit as requested, and despite the photo was difficult to locate. Please contact me to discuss options moving forward.

  

  Business Response

  Date: 08/29/2023

  Dear ***************,

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner.  Your concerns that delivery information was recorded for the shipment with tracking number ************, although the package was not received at your apartment location, have been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the drivers serving your area.   

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

  
  Respectfully,

  
  FedEx