Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,549 total complaints in the last 3 years.
- 3,772 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/24/2023 I sent a return to ******* at this FEDEX store located at ******************************************************************The box contained a brand new ******* Galaxy s23 ultra , a $1200 value. A few days later I received a message from ******* that they received the box and there was no phone inside. Somebody at FEDEX opened the box and took it..******* sent me a video of the box as it was being opened. It seems like this is very common that things get stolen within the FEDEX company. I am stock paying for this phone. Now I have no phone and I am a retired 72 year old man who don't make a lot of money with my social security check. This is very unfair that Fedex is not accepting their responsibility.Customer Answer
Date: 09/04/2023
I am going to make public that the BBB is good for NOTHING. So I send a complaint and I sent the proof and you can do nothing. This country is going to H***
Business Response
Date: 09/14/2023
Dear Valued Customer,
Traclomg # 781486587472
On behalf of FedEx, accept my apology for the experience. We received your request and please see the below instruction on how to file a claim. Once you have completed the process, please allow 7 to 10 business day for resolution.
File a FedEx Express or FedEx Ground Claim:
After arriving at www.fedex.com follow these steps below:
Claim click on the Support drop down menu then File a Claim
From here youll be able to click on:
File A Single Claim
File A Batch Claim (up to 200 claims at once)
Here youll find Steps 1 through 6 to guide you through the full batch claims filing process
Important Tips
Add To A Claim (to add supporting documents or an inspection report)
Drag and drop documents from your computer to your claim. Supporting documents can include:
- Photos of package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) - Expense statement
Inspection report can include:
- Attached digital images of your shipments packaging and/or contents
For shipments originating from outside the U.S. (except ******), or for 023 shipments,contact FedEx International Customer Service at **************. When the case is created with customer service, the customer can still attach their docs online.Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As usual FedEx in ******* ********* is lazy and not doing their jobs right again! I paid for 2 day shipping a week ago and the package is still sitting in the ******* warehouse delayed for 3 days! Now we dont need or want it no more because the date we needed it by they didnt even attempt to get it to us. I dont know when these companies will catch on FedEx is trash and has a bunch of idiots working for them. Im sure since ****** just lost a customer for using this horrible company. Who has lost my check, shoes and so much more ! I truly get disgusted when I see FedEx as the shipper!Business Response
Date: 09/01/2023
Dear *****************************:
Your report to the Better Business Bureau regarding tracking number was received. Attempts to contact you via phone and email have been unsuccessful.
Our records indicate that your shipment was delayed while being processed at our sorting facility. ************* reflects that the shipment on tracking number ************was delivered at 11:19 a.m local time you August 28, 2023.
For any refund request please contact the shipper SLEEFS LLC who is the account holder.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Business Response
Date: 09/01/2023
Date Sent: 9/1/2023 12:37:54 PMDear *****************************:
Your report to the Better Business Bureau regarding tracking number was received. Attempts to contact you via phone and email have been unsuccessful.
Our records indicate that your shipment was delayed while being processed at our sorting facility. ************* reflects that the shipment on tracking number ************was delivered at 11:19 a.m local time you August 28, 2023.
For any refund request please contact the shipper SLEEFS LLC who is the account holder.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Initial Complaint
Date:08/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happens every time from FedEx out of Lafayette IN with packages not being delivered when they say they will. I have lived at this address for 28 years. **** Amazon and local mail have no problem finding me. This time two packages left Thursday morning, 1 at 8:50AM (************) the other 8:57AM for delivery. At 10AM the 8:50AM said was returning to FedEx hub. At noon the 8:57AM package showed up in a *** truck. 12:30PM notification 8:57AM was dropped off and 8:50AM was in route again. 8:01PM notification no one home business' closed, will try drop next day. I was home all day do to problems with FedEx before. Home Friday no package, they said no one home business closed, I called lady guarantied it will be dropped off Saturday. Home Saturday they said no one home business closed. Called again, **** said well you will have to just deal with and wait it will be there Monday, hung up. Now missed two day pay for being here when told I do not have to be, but they say we did not drop since no one here or business closed. The last time I remember was last December around the first had medicine coming out of ****. Was to be here in 10hrs company paid fast shipping for it, got it 4 days later. Lafayette FedEx reason was 1st day said not home,(was home) 2nd day said truck broke down, 3rd day said driver said ghost address, 4th day got but ruined from freezing and thawing.Business Response
Date: 08/31/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your comments describing the drivers serving your area. The appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area. ************* reflects tracking number ************ was received on August 28, 2023 at 12:32 p.m. As we discussed, this package was received. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. We certainly regret any inconvenience you have encountered.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************10523 S 30 W****************** 47995Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my friend send a priority shipment via FedEx on 7/19/23 to be delivered to me in ******.. The tracking number for this delivery is ************. This was given a scheduled delivery date of 7/21/23 by FedEx as shown on the receipt. This package was never delivered. The delivery date was pushed out to 7/24/23. Nothing was delivered and the delivery date was pushed out by a day every time as if it would come the next day.. Whenever I called FedEx, they always said it would be delivered the next day. Nothing was ever delivered. In fact, I still do not have it! I was stranded in ****** waiting for this promised shipment that had some extremely important documents in it. I needed to reschedule my flight and spend 3 additional nights in ****** while waiting for this delivery. After waiting till 7/28/23, I had no choice but to return to the US without these documents I filed a claim with FedEx for compensation for the additional days I was stranded in ****** while waiting for the package. I am attaching all the receipts here again. Till today, I have not heard back from FedEx regarding either my claim or the missing package. All the receipts and proofs have been uploaded to the FedEx claim site. I used FedEx for this service since I believed that they would complete the job. They should never have accepted this responsibility if they could not complete their promise. Nobody seems to know where the package isBusiness Response
Date: 08/29/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handlingof the shipment traveling on package tracking number 781378641439. Our records
indicate a future delivery request noted on July 26, 2023, by ****** station and no
additional information. We called you on August 29, 2023, and left voice message.
All claims are settled with the shipper and a letter was mailed on August 4, 2023, so we
suggest you contact them for additional information.
Please accept our sincere apologies for any inconvenience you have encountered. Wevalue the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/29/2023
Complaint: 20526904
I am rejecting this response because:There was no communication received from FedEx. I did not receive any communication while I was stranded in ******. I also checked with the shipper. They did not receive any communication either. The shipper finally received an email on Aug. 7th denying the claim for lack of information. Isn't this information enough? The tracking record number ************ has the shipper details on it but to reiterate it was shipped by *************.
How can you leave a customer stranded after they have paid the required shipping charges? Why do I need to spend thousand of dollars for FedEx's fault? That is not ethical and FedEx should accept the responsibility for this.
WHERE IS MY PARCEL? We even tried going to the local FedEx office in ****** to try and pick it ** in person...twice on 26th and 27th! They could not find it. You shouldn't offer service to international if you can't stick to your promise.
How do I get a replacement for my shipment if FedEx has lost it? Do I need to pay for that as well?
Sincerely,
***********************Business Response
Date: 08/31/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 781378641439.It appears the package is lost since there is no additional information after
July 26, 2023. All claims are settled with shipper so we suggest the requested
information is provided to claims department by shipper so claim can proceed.
Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 08/31/2023
Date Sent: 8/31/2023 9:48:03 AM
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 781378641439.
It appears the package is lost since there is no additional information after
July 26, 2023. All claims are settled with shipper so we suggest the requested
information is provided to claims department by ******* so claim can proceed.
Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/06/2023
Complaint: 20526904
I am rejecting this response because:You keep saying all claims are handled from the shipper's side. I have contacted the shipper and they have submitted all the claims to Fedex. They keep getting different responses whenever they contact fedex and are extremely frustrated with this.
They have agreed to join this BBB case going forward so there are no more issues with who is making this complaint. Or do they need to open a separate case?
Now that you are confirming the parcel has been lost, we are adding a receipt for the replacement cost of the parcel to this case
Please let us know if you need anymore proof or identification for this matter. This complaint is from the shipper side as well
Sincerely,
***********************Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message and email today, 8/26/23, that 3 packages would be delivered today. As of 4pm, I have received 2. I have been home all day waiting for the package because I have to sign for it. At ***** pm, a email was sent, stating a delivery attempt was made. THAT IS A LYE. EMPLOYEES SHOULD ALWAYS BE HONEST. I called, spoke to a supervisor, she called and left a message for the Supervisor at the delivery location at **************, still no response. I will call ******* on Monday with my complaint, also. I would like my package delivered to me ASAP. I WOULD LIKE TO KNOW, WHERE IS MY PACKAGE AND WHEN WILL I GET IT. Tracking number ************Business Response
Date: 08/29/2023
Dear *************************,?
This is in response to your inquiry addressed to the Better Business Bureau. ?
Our records indicate the shipment on tracking number ************, was delivered August 28, 2023, at 12:32 p.m.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. ?
Respectfully,?
FedExInitial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their delivery driver never delivered my package. It was $230 and they dont know where my package is at.Business Response
Date: 08/31/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau. We regret any problems you encountered while inquiring about the status of your FedEx shipment with tracking number 702933384694.
Your concerns that delivery information was recorded for the shipment at your address, although the package was never received, have been brought to the attention of local management responsible for our FedEx Ground operations. Researched was performed. Thank you for working with us and verifying your package has now been successfully recovered to your location on August 28th, 2023.
Please be assured, the appropriate corrective feedback has been provided to the drivers serving your area. Any disciplinary actions will remain confidential. As part of the ongoing resolution, you have also been provided a contact number if future support is needed.
On behalf of FedEx, please accept our sincerest regrets for any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:08/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have placed an order thru xfinity, to receive new cell phones, since my original one is broken and won't turn on. when we ordered them in person, at xfinity in mansfield, they told us it would be 2 days, *** for us to receive them. That was on tues, aug. 22, 2023. xfinity guaranteed us they would be delivered to our house in taunton no later than thurs. aug. 24, 2023. when we entered the tracking number received from fed ex, they said it wouldnt be here until saturday, aug. 26, 2023. the morning of aug, 26, 2023 we stayed home and had the front door opened so that we can see when the delivery driver showed up. we have multiple outdoor cameras facing all around the house and down both driveways, as well as inside the house, showing we were home ALL DAY. NO DELIVERY WAS EVER ATTEMPTED. But that's the excuse the driver told the company as to why he/she didn't deliver. When we contacted fed ex they kept telling us the same thing, that the delivery was attempted, but it wasn't. The last few times we have had to deal with Fed Ex, they screwed up the deliveries. They thru the package into the *****, off the road, not even near our driveway or mailbox, and said it was left at the front door. i only found it cuz i went out lookig for it with a flash light. before that, they never delivered saying that they couldn't find the address. it's on gps, on maps, and street number signs are at the edge of the driveways, as well as the mailbox. THEY DON'T TRY. I want something done, I am ready and willing to fight this in court, and file theft charges against them for not even attempting to make the delivery.Business Response
Date: 08/30/2023
Dear *****************************:
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking numbers 773136945340 and 773136945605 were delivered on August 27, 2023 at 15:30 p.m. local time.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you have had with your shipment.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************************270 *******************, ** 02780Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The driver delivered to the wrong address and Fedex is not doing anything to fix this issue. I still have not gotten my package and they want me to do all of this work when their uneducated driver delivered it to the wrong address.Business Response
Date: 09/13/2023
Dear *************************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:22 a.m. on August 26, 2023.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Again the FedEx drive did not deliver my package. We have a security guard at our front ********* is not a child as it is stated on his reason for not delivering it. This is a senior apartment complex. I'm so sick of complaining about this. Now it says it won't redilver till the 29th. This behavior is unacceptable. This is his job to deliver packages. I never have this issue with **** Tracking number is ( ************ )Business Response
Date: 09/05/2023
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was attempted on August 26, 2023 at 1:56 p.m. delayed due to not having access to the building. ************* reflects that the shipment was delivered at 4:38 p.m. on August 28, 2023.
On behalf of FedEx, we regret any inconveniences you were caused.
Respectfully,FedEx
Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called the company multiple times regarding this issue. Everytime I call they tell me they are going to fix the issue but never do.My address is ***********************************************************. However everytime I have a delivery from FedEX, they deliver it to ***************************************************************. The package has my address is ***** listed, but for some reason fedEx continues to deliver it to ******.This has happened at a minimum of 7 different times. For example: tracking number ************ had my address located in ***** **, but it was still delivered to ****** **.I have lost many packages because they were delivered to the wrong address. I need whatever glitch in the system fixed so that I can get my packages.Customer Answer
Date: 08/28/2023
I have another tracking number that has my address of **************************************************************** BUT they still deliver to 519 ******************** ******,** ***** instead. The tracking number is 773203606357.
I have many more tracking numbers. The package has my correct address but they still deliver it to another address.
Business Response
Date: 09/01/2023
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regardingthe handling of the shipment traveling on package tracking numbers ************ and
773128946430, in which your packages are being rerouted to an alternate address, instead
of being delivered to your address. We understand this has been a continuous issue. The
local Ground manager will be follow-up with to provide the resolution for their system issue.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/01/2023
Complaint: 20526084
I am rejecting this response because: this has been an ongoing issue for over a year now, almost 2 years. I have called and complained about not getting my packages and I am always told that the matter is corrected and it never is.I want assurance that this has been fixed in the system. There is absolutely no reason my packages should be sent to another address. I do not have faith that this issue will be resolved, as I have been told this every single time I call and complain that they will fix the issue and never do.
Sincerely,
Asia ****Business Response
Date: 09/06/2023
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding
the handling of the shipment traveling on package tracking numbers ************ and
773128946430, in which they were rerouted to another address, and now tracking number773203606357. The deliveries occurred before the Ground manager spoke to you on September
1, 2023, and explained the issue. He advised as soon as another package comes through they will
make sure it gets plotted properly. He advised he would keep an eye on it and give you another call
once that happens so there should not be any additional issues from that date.
Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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