Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my friend send a priority shipment via FedEx on 7/19/23 to be delivered to me in ******.. The tracking number for this delivery is ************. This was given a scheduled delivery date of 7/21/23 by FedEx as shown on the receipt. This package was never delivered. The delivery date was pushed out to 7/24/23. Nothing was delivered and the delivery date was pushed out by a day every time as if it would come the next day.. Whenever I called FedEx, they always said it would be delivered the next day. Nothing was ever delivered. In fact, I still do not have it! I was stranded in ****** waiting for this promised shipment that had some extremely important documents in it. I needed to reschedule my flight and spend 3 additional nights in ****** while waiting for this delivery. After waiting till 7/28/23, I had no choice but to return to the US without these documents I filed a claim with FedEx for compensation for the additional days I was stranded in ****** while waiting for the package. I am attaching all the receipts here again. Till today, I have not heard back from FedEx regarding either my claim or the missing package. All the receipts and proofs have been uploaded to the FedEx claim site. I used FedEx for this service since I believed that they would complete the job. They should never have accepted this responsibility if they could not complete their promise. Nobody seems to know where the package is

  

  Business Response

  Date: 08/29/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 781378641439.  Our records 

  indicate a future delivery request noted on July 26, 2023, by ****** station and no 

  additional information.  We called you on August 29, 2023, and left voice message.

  All claims are settled with the shipper and a letter was mailed on August 4, 2023, so we

  suggest you contact them for additional information.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We

  value the trust our customers place in us, and we look forward to serving you more

  satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20526904
  
  I am rejecting this response because:

  There was no communication received from FedEx. I did not receive any communication while I was stranded in ******. I also checked with the shipper. They did not receive any communication either. The shipper finally received an email on Aug. 7th denying the claim for lack of information.  Isn't this information enough?  The tracking record number ************ has the shipper details on it but to reiterate it was shipped by *************.

  How can you leave a customer stranded after they have paid the required shipping charges?  Why do I need to spend thousand of dollars for FedEx's fault? That is not ethical and FedEx should accept the responsibility for this.

  WHERE IS MY PARCEL? We even tried going  to the local FedEx office in ****** to try and pick it ** in person...twice on 26th and 27th! They could not find it.  You shouldn't offer service to international if you can't stick to your promise.

  How do I get a replacement for my shipment if FedEx has lost it? Do I need to pay for that as well? 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/31/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the 
  handling of the shipment traveling on package tracking number 781378641439. 

  It appears the package is lost since there is no additional information after

  July 26, 2023.  All claims are settled with shipper so we suggest the requested

  information is provided to claims department by shipper so claim can proceed.

  Please accept our sincere apologies for any inconvenience you have encountered. We
  value the trust our customers place in us, and we look forward to serving you more
  satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  

  Business Response

  Date: 08/31/2023

  Date Sent: 8/31/2023 9:48:03 AM
  Dear **************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the 
  handling of the shipment traveling on package tracking number 781378641439. 
  
  It appears the package is lost since there is no additional information after
  
  July 26, 2023.  All claims are settled with shipper so we suggest the requested
  
  information is provided to claims department by ******* so claim can proceed.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We
  value the trust our customers place in us, and we look forward to serving you more
  satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20526904
  
  I am rejecting this response because:
  

  You keep saying all claims are handled from the shipper's side. I have contacted the shipper and they have submitted all the claims to Fedex. They keep getting different responses whenever they contact fedex and are extremely frustrated with this.

  They have agreed to join this BBB case going forward so there are no more issues with who is making this complaint. Or do they need to open a separate case?

  Now that you are confirming the parcel has been lost, we are adding a receipt for the replacement cost of the parcel to this case
  

  Please let us know if you need anymore proof or identification for this matter. This complaint is from the shipper side as well

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message and email today, 8/26/23, that 3 packages would be delivered today. As of 4pm, I have received 2. I have been home all day waiting for the package because I have to sign for it. At ***** pm, a email was sent, stating a delivery attempt was made. THAT IS A LYE. EMPLOYEES SHOULD ALWAYS BE HONEST. I called, spoke to a supervisor, she called and left a message for the Supervisor at the delivery location at **************, still no response. I will call ******* on Monday with my complaint, also. I would like my package delivered to me ASAP. I WOULD LIKE TO KNOW, WHERE IS MY PACKAGE AND WHEN WILL I GET IT. Tracking number ************

  

  Business Response

  Date: 08/29/2023

  Dear *************************,?
  
  This is in response to your inquiry addressed to the Better Business Bureau. ?
  
  Our records indicate the shipment on tracking number ************, was delivered August 28, 2023, at 12:32 p.m.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. ?
  
  Respectfully,?
  
  FedEx

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their delivery driver never delivered my package. It was $230 and they dont know where my package is at.

  

  Business Response

  Date: 08/31/2023

  Dear *****************************, 

  This is in response to your inquiry addressed to the Better Business Bureau. We regret any problems you encountered while inquiring about the status of your FedEx shipment with tracking number 702933384694.

  Your concerns that delivery information was recorded for the shipment at your address, although the package was never received, have been brought to the attention of local management responsible for our FedEx Ground operations.  Researched was performed.  Thank you for working with us and verifying your package has now been successfully recovered to your location on August 28th, 2023.  

  Please be assured, the appropriate corrective feedback has been provided to the drivers serving your area. Any disciplinary actions will remain confidential. As part of the ongoing resolution, you have also been provided a contact number if future support is needed. 
  
  On behalf of FedEx, please accept our sincerest regrets for any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have placed an order thru xfinity, to receive new cell phones, since my original one is broken and won't turn on. when we ordered them in person, at xfinity in mansfield, they told us it would be 2 days, *** for us to receive them. That was on tues, aug. 22, 2023. xfinity guaranteed us they would be delivered to our house in taunton no later than thurs. aug. 24, 2023. when we entered the tracking number received from fed ex, they said it wouldnt be here until saturday, aug. 26, 2023. the morning of aug, 26, 2023 we stayed home and had the front door opened so that we can see when the delivery driver showed up. we have multiple outdoor cameras facing all around the house and down both driveways, as well as inside the house, showing we were home ALL DAY. NO DELIVERY WAS EVER ATTEMPTED. But that's the excuse the driver told the company as to why he/she didn't deliver. When we contacted fed ex they kept telling us the same thing, that the delivery was attempted, but it wasn't. The last few times we have had to deal with Fed Ex, they screwed up the deliveries. They thru the package into the *****, off the road, not even near our driveway or mailbox, and said it was left at the front door. i only found it cuz i went out lookig for it with a flash light. before that, they never delivered saying that they couldn't find the address. it's on gps, on maps, and street number signs are at the edge of the driveways, as well as the mailbox. THEY DON'T TRY. I want something done, I am ready and willing to fight this in court, and file theft charges against them for not even attempting to make the delivery.

  

  Business Response

  Date: 08/30/2023

  Dear *****************************:

  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking numbers 773136945340 and 773136945605 were delivered on August 27, 2023 at 15:30 p.m. local time. 
   
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you have had with your shipment.
   
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
   
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  270 ************

  *******, ** 02780

  
  

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver delivered to the wrong address and Fedex is not doing anything to fix this issue. I still have not gotten my package and they want me to do all of this work when their uneducated driver delivered it to the wrong address.

  

  Business Response

  Date: 09/13/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 10:22 a.m. on August 26, 2023.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again the FedEx drive did not deliver my package. We have a security guard at our front ********* is not a child as it is stated on his reason for not delivering it. This is a senior apartment complex. I'm so sick of complaining about this. Now it says it won't redilver till the 29th. This behavior is unacceptable. This is his job to deliver packages. I never have this issue with **** Tracking number is ( ************ )

  

  Business Response

  Date: 09/05/2023

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  
  Our records indicate that your shipment was attempted on August 26, 2023 at 1:56 p.m. delayed due to not having access to the building.  ************* reflects that the shipment was delivered at 4:38 p.m. on August 28, 2023.  
  
  On behalf of FedEx, we regret any inconveniences you were caused.  
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the company multiple times regarding this issue. Everytime I call they tell me they are going to fix the issue but never do.My address is ***********************************************************. However everytime I have a delivery from FedEX, they deliver it to ***************************************************************. The package has my address is ***** listed, but for some reason fedEx continues to deliver it to ******.This has happened at a minimum of 7 different times. For example: tracking number ************ had my address located in ***** **, but it was still delivered to ****** **.I have lost many packages because they were delivered to the wrong address. I need whatever glitch in the system fixed so that I can get my packages.

  Customer Answer

  Date: 08/28/2023

  I have another tracking number that has my address of **************************************************************** BUT they still deliver to 519 ********************  ******,** ***** instead. The tracking number is 773203606357.

  I have many more tracking numbers. The package has my correct address but they still deliver it to another address.

  

  Business Response

  Date: 09/01/2023

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking numbers ************ and 

  773128946430, in which your packages are being rerouted to an alternate address, instead 

  of being delivered to your address.  We understand this has been a continuous issue.  The 

  local Ground manager will be follow-up with to provide the resolution for their system issue.

   

  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20526084
  
  I am rejecting this response because: this has been an ongoing issue for over a year now, almost 2 years. I have called and complained about not getting my packages and I am always told that the matter is corrected and it never is.

  I want assurance that this has been fixed in the system. There is absolutely no reason my packages should be sent to another address. I do not have faith that this issue will be resolved, as I have been told this every single time I call and complain that they will fix the issue and never do.
  
  Sincerely,
  
  Asia ****

  

  Business Response

  Date: 09/06/2023

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding
  the handling of the shipment traveling on package tracking numbers ************ and 
  773128946430, in which they were rerouted to another address, and now tracking number

  773203606357.  The deliveries occurred before the Ground manager spoke to you on September

  1, 2023, and explained the issue.  He advised as soon as another package comes through they will

  make sure it gets plotted properly.  He advised he would keep an eye on it and give you another call

  once that happens so there should not be any additional issues from that date.

  Please accept our sincere apologies for any inconvenience you have encountered. We value
  the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  
  

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have previously filed a complaint about your drivers not delivering to the apartment door. We still are having the issue. They are now leaving them in the elevator banks. If the package does not have an apartment number instead of stopping in the office to ask what unit this package belongs to like *** does they just leave it in the office. If the package does not have an apartment number then it can be returned to the office and the resident would be required to pick it up if the driver does not want ask for the unit number. Please have this addressed as packages left in the leasing office required the resident to be charged. Also all packages must be delivered directly to the apartment door.

  Customer Answer

  Date: 08/30/2023

  the tracking numbers are provided in the images provided in the complaint. they are on the packages. Please review the attachments.

  Customer Answer

  Date: 09/09/2023

  Hello,

  Today 9/9 your drivers left a package in front of the leasing office and did not deliver it to the resident door. tracking # ************

  

  Business Response

  Date: 09/18/2023

  Dear ***********************, 

   

  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  FedEx takes your complaints very seriously. We understand and are concerned to learn of the issue regarding shipments being released in an inappropriate manner. Please be assured that this has been forwarded to senior management for review and any necessary corrective action with drivers serving your area. As per our discussion, a direct phone number has been made available to you to assist with any future shipments and to monitor this resolution.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

   

  FedEx

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ***************************

  **********, ** 15203

  
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposed delivery date of the item-08/25/2023 11:38am.There was no delivery at my address as claimed by Fed Ex.Called Fed ex customer service 08/25/2023 6:10pm.1st customer rep claimed package was delivered. It was not.Then 1st customer service rep claimed package was in **********, ** facility. Despite delivered status and picture from fed ex as proof of delivery. 1st customer service rep suggested file a claim and transfered me to another (2nd customer service rep).2nd customer service rep claimed package was delivered. Asked where was the packaged delivered. They did not know.Picture one is screenshot of details of package tracking.Picture two is picture of Proof of Delivery provided by Fed Ex. Picture three is actual style of my door at my address. The location of package in picture two is unknown to me and apparently also unknown to fed ex. Those styles of doors are not the style of doors used in my complex. Neighbors have similar door styles as mine. Note the bottom style relief on the door. Square or large rectangle. Notice location of door handle differences. Picture four shows the outside of my address door with unit number clearly visible.

  

  Business Response

  Date: 09/01/2023

  Dear ***********************************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received has been noted. This issue has been brought to the attention of local management responsible for our FedEx Ground operations and has also been addressed internally with the drivers serving your area.  
  
  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, please accept our sincere regrets for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  

  FedEx 

  
  

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20524034
  
  I am rejecting this response because: I already contacted the shipper.  The mistake happened on the driver's  and Fed Ex part. If Fed Ex followed their own procedure and addressed the matter in timely manner, the matter could have been easily resolved.

  Still, to this day, there was no information provided from fed ex  regarding where the driver actually took the package. There was no addressing the fact that the driver lied and took picture of interior of another residence and claimed it to be my residence, on top of stating the package was left at front door when clearly it was placed inside of a home as seen in the proof of delivery photo. The issue was caused by Fed ex mishandling of the matter. All they had to do was go retrieve the misdelivered package in timely manner and return it to its proper place. Instead they chose to lie to me about when they will contact me from Friday to thurs. (25 Aug.-31 Aug. 2023), no contact. Each day I had to call them and each time received poor customer service or even care that they made a mistake with someone else property.  They lost the property due to their negligence and thus are responsible for replacing the cost of the property that they lost. An empty apology isn't going to do especially given that the entire time they stalled, lied, and dragged feet on the matter instead of immediately addressing it and taking the matter seriously as they should have. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 09/08/2023

  Dear *******,
  
  Our research has not confirmed the location of your package. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20524034
  
  I am rejecting this response because:

   

  I already contacted the shipper and been in communication with the shipper.

  The shipper contacted Fed ex, and fed ex lied to him stating that the package was delivered to proper address. This is despite my claim have been closed stating the package was lost and even in most recent statement, fed ex claim their research could not locate the package. This their lie and not being honest with the shipper about the matter, have prevented progress.

   

  Besides, all one have to do is ask the driver, specifically, where did they deliver the package? 

  So let's cut to the chase and would hope fed ex stop the bullcrap. The deliveries are tracked and monitored. As where the driver dropped off, or supposedly, dropped off the package, is stored when they scan the package along with the location of the delivery truck when driver stops for delivery. The time, date, gps location, and even the amount of time the driver stopped is documented. Was there any actual research done into the matter? Have the parties involved in handling the package even been questioned? It is not complex. The driver should of been questioned the 1st day, first thing. Fed ex delay in handling the matter and treating it as not if importance is what caused the package to not be found. It is not the shipper fault or anyone else fault besides fed ex own inaction and gross negligence in handling this matter.

   

  The attachment provided shows contact with the shipper. In this particular instance is from Sept 5th 2023 where they state that they contacted Fed ex and fed ex lied and said package was delivered properly.

   

  Dishonesty will not solve this matter nor will it be taken as acceptable answer. 

  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 09/12/2023

  The package was finally delivered on, Sept 9th 2023 at about 15:00 time period. 

   

  Matter is solved.

  A customer shouldn't have to go through this to get a package just because incompetence and dishonesty on the deliver service part. It was an easy matter to fix that fed ex decided to make more complicated and time consuming than it needed to be. This shows that they had the package and knew the location all along. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order with Chewy last week, it was divided into 2 shipments, both were pet food. The first delivery was left on the ground and got ants in it. The second was delivered this past Monday and left on porch (also got ants in it) when there is clearly a delivery box next to the porch. Ants got into my house also from this package. I complained to fedex on 8/22 and was told they would call me back in 24 hrs, they did not. I called chewy to get a replacement explained what happened they said they would put directions for the package to be put in box. 8/25 it was placed on porch again, I called fedex back and got the run around they said they could'nt do anything unless I knew the truck number or tag number which is impossible for me to know. Chewy should not have to rectify fedex's incompetence.

  Customer Answer

  Date: 08/28/2023

  fed ex track no#************

  

  Business Response

  Date: 09/18/2023

  Dear ***********************************: 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of **********************************************************************   
  
  Per our conversation local management contacted you and this is being addressed internally with the drivers serving your area.
  
  On behalf of FedEx, we regret any inconvenience you were caused.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx