Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested to send an important document and selected a two delivery for Monday morning before 10AM. *** package at 12 noon was still at their facility; I called numerous times and I was not able to get to a rep. *** system will not allow me to do so. *** issue here is if I paid for a service that was offed to me why FEDEX could not comply.? I finally was able to get to a rep and she said that Fedex was still under the two days because ethe driver picked up the envelope on Friday? If this was not possible then why Fedex offered this service? I paid extra for this important package and now is going to be late and paid more for a service that was not done by Fedex. At least they should refund some of the money I paid for and be more carefully offering options that they cannot commit to. *** issue is not the money but the principal.

  Customer Answer

  Date: 08/30/2023

  The info requested is in the attached file already sent.

  The package was received on Tuesday but I paid to be delivered on Monday by 10AM. If you could  not fulfill this request then you should not have offered this deal. You charge for a service but fail to do it.

  Please alt least send me a refund  and try not to deceive people. YOU OFFERED ME TO DELIVE THIS PACKEGA BY MONDAY NOT BY TUESDAY. This is an important document that needed to be delivered on Monday

  

  Business Response

  Date: 08/31/2023

  Dear *******************:

  Your report to the Better Business Bureau regarding tracking number ************ was received. ?? 
  
  After further research, our records indicate your package label was created on August 24, 2023 and tendered to FedEx after the cut off for the delivery to make the commit time.  This shipment was sent out the following day on August 25, 2023 delivered on August 29, 2023.   

  Per our conversation the consignee did get this shipment. 

   A one time courtesy credit of $30.10 was processed on August 31, 2023 to the billed credit card for this shipment. 
   
  On behalf of FedEx, we regret any inconvenience you were caused. Thank you for your patience in this matter and for shipping with FedEx.   
   
  Respectfully, 
  
  FedEx 
  

  

  Business Response

  Date: 08/31/2023

  From the BUSINESS:

  Sent 8/31/2023 1:16:50 PM

  Dear *******************:

  Your report to the Better Business Bureau regarding tracking number ************ was received. ?? 
  
  After further research, our records indicate your package label was created on August 24, 2023 and tendered to FedEx after the cut off for the delivery to make the commit time.  This shipment was sent out the following day on August 25, 2023 delivered on August 29, 2023.   

  Per our conversation the consignee did get this shipment. 

   A one time courtesy credit of $30.10 was processed on August 31, 2023 to the billed credit card for this shipment. 
   
  On behalf of FedEx, we regret any inconvenience you were caused. Thank you for your patience in this matter and for shipping with FedEx.   
   
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Thank you for your help and understanding on this matter.

  
  Sincerely,
  
  *******************

  ************************

  *****, **, ** 33193

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some FEDEX drivers keep deliberately delivering packages to various locations other than my front porch to include: side door, garage overhead door, along a side wall, hood of car, on top of trash can. These other locations are unprotected and Ive lost goods to precipitation. I have a sign directing deliveries to the front door. I also have a sign specifying not to leave deliveries at the side door. These are impossible not to see. My FEDEX account specifies delivery to my front door. Ive made 3 complaints to customer service. I was told the problem would be resolved and the local area manager would call me. Neither happened. Im only asking that FEDEX perform to the same standard as every other delivery service.

  

  Business Response

  Date: 09/08/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 664100111423.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Once the issue reached the correct managers they immediately resolved the problem.  This is essential to me as FEDEX's services are key to  two of our small businesses as well as personal deliveries. I genuinely appreciate the care and quick attention.

  
  Sincerely,
  
  ***********************

  ************************

  ******, ** 29710

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Perishable 2nd deliveries are not made for 5 to 7 days even when Saturday delivery is indicated and the package sits in the ************* office for days being delayed.

  Customer Answer

  Date: 08/29/2023

  Can I file a complaint against you as I put both tracking numbers in my complaint.

   

  Tracking ID, Number: ************

   

  Tracking ID, Number: ************

   

  

  Business Response

  Date: 08/31/2023

  Dear ************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipments traveling on package tracking numbers 781538208360,

  and 78295008557.  Our records indicate both packages were noted as incorrect

  address when out for delivery with drivers, although your address was correct, thus

  causing a delay in delivery.  We understand you are advising that the contents are no

  longer good in the package delivered on August 29, 2023.  

  We attempted to call the shipper on your behalf however there was no answer.  All

  claims are settle with shipper so we suggest you contact them to initiate a claim.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  

  Business Response

  Date: 08/31/2023

  Date Sent: 8/31/2023 10:42:47 AM
  

  Dear ************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipments traveling on package tracking numbers 781538208360,

  and 78295008557.  Our records indicate both packages were noted as incorrect

  address when out for delivery with drivers, although your address was correct, thus

  causing a delay in delivery.  We understand you are advising that the contents are no

  longer good in the package delivered on August 29, 2023.  

  We attempted to call the shipper on your behalf however there was no answer.  All

  claims are settle with shipper so we suggest you contact them to initiate a claim.
   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20532336
  
  I am rejecting this response because: FedEx is accepting no responsibility for their action.  The first shipment was delayed because the drive said it was address incorrectly  but FedEx had delivered packages to this house before that incident. On that day I saw two other FedEx trucks in the neighborhood on my street.

   

  The second package was held in the ************* office for four days because of being delayed from 8/26/23 until 8/29/23  shipping ID ************.

   

  If this is be best answer they can come up with then I have another solution for them no longer accept packages for me and no longer deliver to me.  The business that sold me the chocolate shipped with FedEx with good intentions and FedEx failed to live up to those intentions.  I see no reason the seller should have to pay for FedEx errors. I make a mistake and I have to pay not someone else.  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/31/2023

  Dear ************************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the
  handling of the shipments traveling on package tracking numbers 781538208360,
  and 78295008557. 
  

  If there was damage to contents due to delayed delivery the Shipper must be 

  contacted to open a claim.  All claims are settled with the shipper.

  Please accept our sincere apologies for any inconvenience you have encountered.
  We value the trust our customers place in us, and we look forward to serving you
  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20532336
  
  I am rejecting this response because: It is unacceptable to me that you will not take responsibility for your actions.  Stop all deliveries to my residence as of today 8/31/2023.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31, 2023 Paid for guaranteed "overnight" delivery by August 2, 2023 The package never made it to the recepient Have been trying to get the money refunded for service (not provided)800 number gave us the run around, kept saying go to the shipper, go to the shipper The location told us they couldn't do anything Someone on the phone, on August 26 finally said "*********" was the shipper - we put this charge on my husband's card so he had been trying to get it credited. We are married. How can I refund my transaction????800 service was 100% unhelpful and we have tried to speak with a manager or someone who could assist us. Finally got **** at the 800 service and was directed to a specific part of the website to complete a request for refund. It was immediately denied because my request was more than 15 days after shipping. No mention of this deadline is on my receipt nor was it mentioned to me at the time of the transaction. FedEx guaranteed delivery of a package by a specific date. They did not deliver the package under the terms of their guarantee. I am due a refund.

  

  Business Response

  Date: 09/01/2023

  Dear *******************************, 

  This is in response to your inquiry addressed to the Better Business Bureau.

  We are concerned to learn of your dissatisfaction with the service you received regarding shipment with package tracking number ************. Research was made and no alternate delivery information is available for this package. The FedEx money-back guarantee does apply to this portion of the shipment, regrettably not delivered within the commitment time. Arrangements have been made to credit full shipping charges of $58.82, to the billing account of record.

  
  Your concerns regarding issues with Customer Service have also been brought to the attention of management. On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us future opportunities to serve you more favorably.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 8/2/23.The amount paid was $105.95 The mail was sent through Fedex Express with delivery guaranteed by 8/5/23. The invoice from **** states that that the delivery would be by 8/5/23 by Fedex with money back guarantee. This was a legal document that was only delivered on 8/7/23 leading to significant inconvenience and distress.I reached out to Fedex on two previous occasions and was reassured of the refund after acknowledgement of lapse in service and advised to wait to fill in the on line application as it would take time for the invoice to register with Fedex. I reached out today ( 8/28/23) after the application was denied on line and was told that I was not eligible for refund because Fedex was not contracted with the delivery service at the destination. Please note that the invoice mentioned that money back guarantee applied to the postal code at the destination.This is clearly a violation of the agreement and is quite deceptive and unethical.The tracking number is ************. Would be grateful for a timely resolution. Many thanks.

  

  Business Response

  Date: 09/14/2023

  Dear *******************:

  This is in response to your inquiry addressed to the Better Business Bureau.
   
  Our records indicate that your shipment on tracking number ************ was delayed while being processed at our sorting facility and delivered at 5:26 p.m., on August 7, 2023.
   
  Global Express Guaranteed is a shipping option offered by the U.S. ************** with package movement and final delivery by FedEx. As gesture of goodwill, a request for credit has been submitted.  It will take between 4 to 6 weeks for the refund to be mailed to the shipper as noted on the airway bill.
   
  On behalf of FedEx, we regret any inconvenience caused by this incident.  We hope that we will have future opportunities to serve you more favorably.
   
  Respectfully,

  FedEx

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  *********************************

  ********, ** 84117

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because the delivery driver dropped it off at a different door, Im out shipping fee and product. The seller wont help because the package was stolen due to the drivers Neglance

  

  Business Response

  Date: 08/31/2023

  Dear *****************************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention in reference to tracking number ************.  As we discussed, the appropriate management team has been notified of your concerns for an internal review with the driver responsible for servicing your area. We certainly regret any inconvenience you have encountered. 
   
  After further research, our records indicate tracking number ************ was delivered on August 27, 2023 at 10:23 a.m.  As we discussed, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
  
  FedEx 
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a delivery coming to my home that Fedex claimed would require a direct signature in order for it to be delivered. I knew that I wouldn't be home until after 5:00 on the day of delivery, so I paid $5.55 to have the delivery scheduled for evening delivery, which is between 5:00 and 8:00 p.m. The package was NOT delivered during this time window; it was delivered at 4:50 p.m. on the delivery day. If my brother hadn't just happened to pass by at that time, I would not have received my delivery. I want a refund for the $5.55. I attempted to contact Fedex Customer Service, but all I could get was their terrible automated service center, which repeatedly hung up on me. I want an apology from Fedex and a refund for the evening delivery fee.

  

  Business Response

  Date: 08/29/2023

  Dear *********************, 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.  
  
  The charge of $5.55 has been credited back to the payment method used to pay for the ************************ you requested, that was not honored, on shipment travelling on FedEx tracking ************. The credit was requested today, August 29, 2023. Please allow 3-5 business days for the credit to appear back to your payment method.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  Respectfully,  
  
  FedEx 

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  503 *********

  *******, ** 39154

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/2023 an envelope was placed at drop box located at **************************** Outside, *********************************************** prior to the pick-up time (according to the website & drop box itself). It was dropped off at 3:30pm. It was for overnight delivery. The item was picked up late on 8/25/2023 which was the promised delivery date and charges associated for our law firm. It is still not delivered as of Monday 8/28/2023. The main issue is that FedEx only lists one customer service number **************. It asked for your tracking# (************) and does not give you any information on the status or chance to speak with a live agent to intervene in the issue at the box or help in anyway with the services being offered. It simply says no more information at this time and hangs up. I tried multiple times to reach out to no avail and it hangs up each time.

  

  Business Response

  Date: 09/06/2023

  Dear ***************************:
  
  This is in response to your inquiry,addressed to the Better Business Bureau, regarding the shipment traveling on package tracking number 773160047858.
  
  Tracking data reflects that your shipment was scanned at FedEx Express in ******, ********** on August 25, 2023 at 7:15 p.m.local time.  You advised the package was put in the drop box located at this FedEx Express location in ******, ********** on August 24, 2023 at 3:30 p.m. Since FedEx drop boxes are self-service, we are unable to validate this information.  Our records indicate this package was delivered on August 28, 2023 at 3:56 p.m. 

  As a gesture of goodwill a credit was processed in the amount of $32.95 and the refund will go back to the billed credit card. 
  
  We're concerned regarding the difficulties you encountered while calling our toll-free number. Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we regret the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  FedEx
  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Targets, Target sent an email stating my order will be delivered on Tuesday 8/22/2023. I signed up for updates with fedex on the email stating the same as targets. I have received an email and, or text stating the delivery is delayed. Called targets the rep resent the items order to be delivered on 8/26/2023.Everyday I have received email and, or text from FedEx everyday from 8/22/2023 in the early morning stating my package is out for delivery but by mid evening I received a email and, or text stating the package is delayed. Received an email from target stating that the delivery for the replacement order scheduled for delivery 8/26/2023 is delayed also. The FEDEX delivery location is 1.3 miles from my address and August 22/23/24/25/26 of 2023 FedEx can't seem to find a way to deliver my packages.(toilet paper and Clorox pods) they were paid to deliver. If I could have picked up the order I wouldn't need to order online. Actually this has been a problem in this neighborhood since I started ordering online in 2016 all companies have set backs and mistakes. FEDEX has much much much more than most. I call the FedEx located 1.3 miles from me 8/26 @ 11:52 am asked for manager was refused, the woman gave every excuse she could abt not delivering my packages but could not tell me when I would receive the package that should have been delivered 8/22/2023. In the last few years I would cancel a order to be delivered by FEDEX. Did not check soon enough to cancel the order.I'm hoping someone will NOTICE this complaint and at least check into the problems with FEDEX delivery in my community or at least the deliveries to my address.CAN I PLEASE GET MY PACKAGES DELIVERED FOR THIS ORDER Thank you.

   

  FEDEX
  *******************************************************************
  **********

  

  Business Response

  Date: 10/03/2023

  Dear ***************************,
  
  We have received your Better Business Bureau case, and it is under review.
  
  We will contact you with any questions.
  
  Best Regards,
  FedEx

  

  Business Response

  Date: 10/06/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 654322433458.  As discussed, the shipper sent a replacement package that was received as well.  Your concerns have been brought to the attention of Management responsible for our FedEx Ground operations in *********.  This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, we regret any inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  

  Business Response

  Date: 10/06/2023

  Date Sent: 10/6/2023 10:59:48 AM
  

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 654322433458.  As discussed, the shipper sent a replacement package that was received as well.  Your concerns have been brought to the attention of Management responsible for our FedEx Ground operations in *********.  This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, we regret any inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/2023 I sent a return to ******* at this FEDEX store located at ******************************************************************The box contained a brand new ******* Galaxy s23 ultra , a $1200 value. A few days later I received a message from ******* that they received the box and there was no phone inside. Somebody at FEDEX opened the box and took it..******* sent me a video of the box as it was being opened. It seems like this is very common that things get stolen within the FEDEX company. I am stock paying for this phone. Now I have no phone and I am a retired 72 year old man who don't make a lot of money with my social security check. This is very unfair that Fedex is not accepting their responsibility.

  Customer Answer

  Date: 09/04/2023

  I am going to make public that the BBB is good for NOTHING. So I send a complaint and I sent the proof and you can do nothing. This country is going to H***

  

  Business Response

  Date: 09/14/2023

  Dear Valued Customer, 
  

  Traclomg # 781486587472 

  On behalf of FedEx, accept my apology for the experience.  We received your request and please see the below instruction on how to file a claim.  Once you have completed the process, please allow 7 to 10 business day for resolution.

  
  File a FedEx Express or FedEx Ground Claim:
  After arriving at www.fedex.com follow these steps below:
  Claim click on the Support drop down menu then File a Claim 
  From here youll be able to click on:
  File A Single Claim 
  File A Batch Claim (up to 200 claims at once)
  Here youll find Steps 1 through 6 to guide you through the full batch claims filing process
  Important Tips
  Add To A Claim (to add supporting documents or an inspection report)
  Drag and drop documents from your computer to your claim. Supporting documents can include:
  - Photos of package and damaged contents (if applicable)
  - Serial number(s) of damaged or lost merchandise
  - Proof-of-value documentation, such as:
  - Copy of original invoice from vendor/supplier
  - Copy of retail invoice/receipt
  - Final confirmation screen of an online order with proof of payment
  - Itemized repair invoice or statement of non-repair
  - Appraisal(s) - Expense statement
  Inspection report can include:
  - Attached digital images of your shipments packaging and/or contents
  
  For shipments originating from outside the U.S. (except ******), or for 023 shipments,contact FedEx International Customer Service at **************.  When the case is created with customer service, the customer can still attach their docs online.