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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,374 total complaints in the last 3 years.
4,994 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/25 we were looking for a shipper to take care of a package going to *******.We used FedEx International online tool using our company account with ********************** to get pricing and got the prices shown on the attached document. We chose the lowest price - $87.27 and shipped the package, receiving a Shipping receipt (attached) showing the same estimated amount of $87.27.On 08/04 we received an Invoice for this shipment in the amount of $244.45.I've contacted FedEx and the only answer they could give me on this price was "that is the price for this shipment"!!!I would expect FedEx to charge what they've provided pricewise at the time of shipping with an 10-20% adjustment, if needed, but not billing us at 280% above what initially estimated!!If that was the price estimated we would have went with deferent shipper!
Business Response
Date: 09/21/2023
Dear ***********************:

Your report to the Better Business Bureau was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

Respectfully,

FedEx
Customer Answer
Date: 09/22/2023
I've received FedEx's responce and now will wait for their research results!
Until then, please do not close this case!
Thank you for your help on this!
Regards,
***********************
Business Response
Date: 10/06/2023
Dear ******************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

The customer is out of the country and will call when he returns. A credit of $157.18 was processed on September 27, 2023 to the billed credit card for FedEx tracking number number 772842506204.

For any additional information, please contact your credit card financial institution.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully

FedEx
Customer Answer
Date: 10/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
1300 ********* W
*********, ** 77539
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is for a damaged suitcase. The zipper was broken off in shipping. The suitcase cost $217.25 and I would like to be reimbursed for insurance cost and shipping cost. I have a receipt and pictures if required. Their denial of claim was due to inadequate packing. It was simply a suitcase which had been shipped before with no incident. I would like FedEx to do the correct thing and own up to their responsibility. Any additional questions you can reach me at ************.
Business Response
Date: 08/31/2023
Tell us why herGood morning ************,

Your claim has been escalated to the ******************** Office for review. Your claim was decline as inadequate packaging based on the FedEx Service ************ *********** guide outlines the rules and regulations for how to ship packages and the way that claims are processed. Under the Limits of Liabilities section:

FedEx Ground will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part from:

21. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, or other general shipping containers caused by adhesive labels, soiling, or marking incidental to transportation.

In other words, if the suitcase is not packed in a cardboard box or other protective container, we are not liable for damages to the suitcase. Zippers, wheels, handles, the fabric, all parts, can be damaged due to the normal hazards of moving through our shipping systems.
I would be happy to see if there is anything I can do to assist you with this, however I will need a proof of value for the suitcase. Please submit that as soon as possible.
Thank you,
**************** | ******************** | FedEx
Customer Answer
Date: 08/31/2023

Complaint: 20537979

I am rejecting this response because: I have shipped in this manner many times before with insurance paid for and was never informed that this was not proper packing. If an airline damages a suitcase they own up to their mistake and make restitution.This is a poor excuse for shirking your responsibility. i expect to be compensated for your poor handling of my property. Nothing less will be accepted.
Sincerely,

*****************
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order from Yankee Candle on a regular basis and their only delivery carrier is FedEx. On all of my shipping labels, it clearly states DELIVER TO BACK DOOR. With 99% of my deliveries, they are delivered to the front door, to address that belongs to one of my neighbors, or left in the driveway by the street where they can be easily damaged or stolen. With the delivery I received on 8/29/23, all 4 boxes were left by the street, and as it was raining, two of the boxes on the bottom of the pile were covered in an unknown substance, and it was so disgusting, the boxes could not be brought inside. Tracking numbers are ************, ************, ************, ************. I have been having the same problems with FedEx delivery for months. I have repeatedly called FedEx customer service at ************ and reported the delivery issues and filed complaints. My calls are always answered by someone overseas, NEVER in *****************. When I ask to be transferred to the customer service department in *****************, FedEx refuses to do so. I am always told "someone will call you back", which has never happened. I have requested the local FedEx delivery in my area to discuss the problem and FedEx refuses to give me that phone number. FedEx also refuses to solve the problem. I spend thousands of dollars with this company, and FedEx refuses to deliver them to my back porch where they are protected from damage, weather and theft. FedEx customer service is worthless, as is their delivery service. It should not take over 6 months and multiple calls to solve this problem! And the problem is still not solved!
Customer Answer
Date: 08/29/2023
Tracking numbers were provided in the original complaint made on 8/29/23. Also on 8/29/23 BBB sent a message that tracking numbers were required and I sent the tracking numbers again in a response to BBB's message. As previously stated, there are 4 tracking numbers associated with this complaint. Tracking numbers are ************, ************, ************, ************.
Business Response
Date: 08/31/2023
Dear *******************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with shipments 660784464598,660784464602,************ and ************ that have been delivered to your property. This is being addressed internally with the drivers serving your area as you have spoke with management and this has been addressed with all parties.

Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 08/31/2023

Better Business Bureau:

I have reviewed the response made by FedEx in reference to complaint ID ********, and I am only given the option to accept or reject their response. To me, their response means nothing because resolving the delivery issues is based on future deliveries and their past delivery service and customer service is substandard.
With both conversations I had with FedEx on 8/30/23 and 8/31/23, FedEx told me their customer service department should have filed a case for every delivery complaint I called them about for packages delivered to the wrong address, left in the street, etc. and that I should have received a phone call from FedEx with each case that was filed. Over the past 6 months, FedEx has not filed any cases, nor have they called me to resolve their delivery issues. I feel the ONLY reason I received a call from FedEx on 8/30/23 and 8/31/23 was because of the complaint I filed with BBB. Both employees I spoke with said they were responding to the complaint filed with BBB, not the overwhelming number of complaints I have filed with their customer service department. Per FedEx, no cases were filed by their customer service department.
Their response states "Customer satisfaction remains our highest priority". I do NOT believe that is true because their customer service department did not respond to or fix or resolve any of the delivery complaints prior to filing the complaint with BBB.
Their response also states "Your business is very important to us, and we hope you will allow us other opportunities to serve you". I don't believe my business is important to FedEx and the only reason I have used their delivery service as it is the ONLY option for deliveries from Yankee Candle. I have had multiple deliveries from Yankee Candle for over a year and the delivery service is wrong over 95% of the time and customer service I have received from FedEx is non-existent. Comparing FedEx to the excellence of ***** FedEx has failed miserably. My choice is to find another candle company or keep putting up with the horrible delivery service FedEx provides. It is easier to find another candle company that does NOT use FedEx.
Sincerely,

***************************
******************
*********, ** 17820
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An $800+ package I was supposed to receive, which required a signature, is listed as my signing for it, when I was 150 miles away... I ordered an item from "**********" located in **************, ** ** for $813.24 on 8/21, FedEx there, received that shipment on 8/22 to arrive 8/24, signature required. After that, by THEIR tracking updates: 2023 08/24 Estimated morning delivery 2023 08/25 "On truck for morning delivery"2023 08/25 evening "package delayed"2023 08/26 "On truck for Sat morning delivery" 2023 08/26 afternoon claimed attempted delivery, but nobody was there to sign. reship Monday 2024 08/27 Sunday, claim that the package was given to me, and that I signed for it, even though I was nowhere near *******!I want my $813.24 back.
Customer Answer
Date: 08/29/2023
Tracking 648692213405

***************************************************************************************************************************
Business Response
Date: 09/01/2023
Dear *****************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate the shipment traveling on package tracking number ************ was tendered to us , August 22,2023 and our FedEx Ground Indirect Signature Required services were requested.
An attempt was made to deliver the package on Saturday Aug 26,2023, unfortunately, we were unsuccessful with our delivery efforts. A door tag was left , for the delivery notification. We are concerned to learn of your dissatisfaction with your shipment that was scanned as delivered Sunday Aug27, 2023, though not received by you. The appropriate management has been notified of the scanning situation for an internal review with the drivers responsible for serving your area. After exhausting our search options, we regret no alternate recovery information was available for shipment with tracking number ************. Corrective actions are being made to improve future deliveries to your location.
Per the FedEx Ground shipping agreement, because your financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper. The shipper may contact FedEx for any support needed with claims, in accordance with their shipping agreement.
On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/02/2023

Complaint: 20537786

I am rejecting this response because: their employee ILLEGALLY forged my signature on the delivery., and FedEx seems fine with that. This is NOT the first time this has happened, and I find it DISGUSTING that FedEx can steal and forge receipts, without repercussions! They STOLE an $800+ delivery, by FRAUD/DECEPTION, and refuse to address this!

Sincerely,

*****************************
Business Response
Date: 09/08/2023
Dear *****************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ************************************************
Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
On behalf of FedEx, please accept our sincere regrets for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/12/2023

Complaint: 20537786

I am rejecting this response because: their employee stole my merchandise and FRAUDULENTLT FORGED my signature to indicate delivery, ang now they want to dodge responsibility for any of this!

Sincerely,

*****************************
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex sent me a text saying a delivery was coming Monday, August 28, 2023, and that a signature was required. We made arrangements for my wife to be home to sign for the delivery. By late morning, my wife decided to check the porch. There was no package, but there was a sticker note from Fedex, however Fedex didn't ring the doorbell or knock on the door. My wife called the number on the note, and Fedex said they would come back within two hours to deliver the package. My wife waited three hours, but Fedex did not return. My wife needed to leave home for a short time, and when she returned, there was a new sticker note from Fedex. The note said they had a package for me that DID NOT require a signature, but they still did not deliver the package. The tracking numbers: ************ ************
Business Response
Date: 09/06/2023
Dear : Mr. ******************************************** is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ and ************ traveling to your address of ************************************************************

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area.
Local management has advised this issue has been addressed with the driver, moving forward there should not be any issues. We certainly regret any inconvenience you have encountered.

After further research, our records indicate the packages have been delivered on August 31,2023 at 3:37 PM.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failed to deliver my package for several days. Cost me time and money. Refused to take my call and repeatedly hung up on me when i called.
Business Response
Date: 09/01/2023
Dear ***************************,

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding FedEx tracking number ************ have been brought to the attention of local management responsible for our Ground operations who will complete an internal review in regard to the delay of your delivery.
Please accept our sincere regrets for any inconvenience you have encountered while inquiring on your shipment. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item for an event tonight and FedEx said it was supposed to be delivered yesterday. This was the status from the time of the purchase. I go on today to check the status and they changed the delivery date with no explanation. When I reached out they stated, "I am sorry for the delayed delivery of your package. FedEx continues to experience delays due to operational issues. Your package departed a hub in ********, ** today and is now expected to arrive tomorrow, August 30th. I apologize for any inconvenience this may cause."When I stated that I needed them for tonight they responded with, "I apologize, we continue to experience operational disruptions in our system. We are committed to restoring the service levels you have come to expect and appreciate your patience." They then left the conversation and didn't even acknowledge me or my concerns. They simply do not care about their customers.
Business Response
Date: 08/30/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Tracking data reflects that tracking number 773183915078 was delivered August 30, 2023, at 3:01 pm. .

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid FedEx to deliver a package between 5:00 and 8:00. I got off work early at 3:30, and arrived at home at 3:50. The package was already there under the carport. I never signed for it, even though it was supposed to be signed for, and it wasn't delivered when I requested. Then I get an email at 5:47 saying "your package was delivered at 5:40." Which is a lie; it had been there for over two hours by that point, at least. I want my money back, and FedEx website is useless.
Business Response
Date: 09/01/2023
Dear ***********************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you via phone and email and was unable to reach you. Any exception to our normal, quality service is a concern to us. We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ .
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 09/02/2023

Complaint: 20537065

I am rejecting this response because: I regret that you have not been able to reach me; a coworker at my office left unexpectedly, so I've been swamped at work and unable to answer my cell phone. All I want is my refund; I've provided proof that you did not deliver at the time I paid you to do so, and that you lied about the time you did deliver. I paid you for a service you didn't provide. Give me my money back.

Sincerely,

***********************
Business Response
Date: 09/12/2023
Dear ***********************:
I attempted to contact you via phone and email and was unable to reach you. Any exception to our normal, quality service is a concern to us. We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ .
We did credit your account $5.55. The refund will go back to the billed credit card.
On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 09/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
************************************
*******, ** 39154
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone was shipping a rocking chair (22lb) to ** and they took it to a FedEx office. He was told to take it to another FedEx office and have it packaged and BRING IT BACK to ship it. It weighed 84 lbs. He did that and then when he got back he was told that he couldn't ship to someone unless they had a FedEx account. So he called to have me make one and I was on the phone with him when he was there at the FedEx store. He wasn't told that there were more economical ways to ship it! None of us would have agreed to what they charged! I later got a bill for $3911.28 which includes an almost $1500 discount!I have spent over 4 hours on the phone disputing this. Everyone I have spoken to agrees that it's outrageous but has no power to help me. One man in collections has marked my account so it can't go to collections but it still has the balance! All they say is that they can't help!
Business Response
Date: 08/30/2023
Dear ************************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
billing of the shipment traveling on package tracking number 817469436070.
Our records are indicating the package weight was 82 pounds, however the
dimensions of box were 48 inches x 48 inches x 37 inches, of which is
considered a Freight package. FedEx Freight 3 day service was the most
economical option, and is the way the package was shipped, so the charge
is accurate. Express and Ground services were not options for this package.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/30/2023
I got a quote today for a pallet weighing 84 lbs (the chair came on a pallet). As you can see, there are more economical options. *** is even *********** complaint is that I wasn't even informed that I was paying and then I wasn't told the price!
Customer Answer
Date: 08/30/2023
I am attempting to resubmit the quote I obtained earlier.
Customer Answer
Date: 08/30/2023

Complaint: 20536698

I am rejecting this response because:
I got a quote for less than half the price from them and I was never given the option to say, "no" in the first place and I would have!

Sincerely,

*******************************
Business Response
Date: 08/31/2023
Dear ************************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
billing of the shipment traveling on package tracking number 817469436070.
The rate you obtained on FedEx.com was based on weight. You should
should always enter the dimensions (length, width, and height) of box to obtain
an accurate estimate, for the system compares actual weight verse dimensions,
and rates based on the higher amount.
Also, if a package is being shipped from a FedEx location the reps will only quote
FedEx rates, and would be unaware of other competitors pricing. The customer
can always decline to ship before any transaction is initiated.

Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/02/2023
I was called on 9/1 by a FedEx employee, ********, who said that she would contact the store and investigate and call me back "tomorrow" but I did not get a phone call today.
Customer Answer
Date: 09/02/2023
I had the dates wrong on my last message! I was called on 8/31 and received no call on 9/1. I apologize
Business Response
Date: 09/07/2023
Dear ************************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
billing of the shipment traveling on package tracking number 817469436070.
The charges, of which included a discount of $1,473.60, are considered valid
based on the service selected. *************** is reviewing the billing,
however there is no guarantee of a further reduction. We will alert you if there
is an update.
Please accept our sincere regrets for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx lost a package of mine the same day I shipped it. The package contained a ******* ************* 4 with a trade in value of $900. I have filed Trace cases and claims with FedEx but no one has found the package or been much help. ******* will charge me $900 if its not delivered to them. I have provided photos of the package, receipt, claim number and tracking. I also have videos of me packaging up the device. I need my package back or to be compensated the $900.
Customer Answer
Date: 08/30/2023
Hello! My FedEx tracking number is 781751472220.

Thanks!
Business Response
Date: 09/06/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 781751472220.
We have conducted an extensive search and the package has not been located. If
we receive additional information you will be contacted. We attempted to call you
on September 6, 2023, however there was no answer.
Also, our records indicate a Claim was paid for the maximum limit of liability, if no
declared value, on August 28, 2023.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,

FedEx
Customer Answer
Date: 09/11/2023
Thank you. We are currently in communication and I am awaiting more information on where my package is.

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