Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Special food needed for my pet was not received or delivered on time. This was supposed to be delivered on Saturday, it said delayed, so I called and I apologize I was angry, and I told them that I needed that food Saturday. So he said I've assigned it to be delivered on Monday. I said no that is not acceptable to me, so then he stated they are open and it will be delivered on Sunday. Imagine my dismay when I received and email saying it was back to tomorrow. Now I need to run to Rome **, 35 minutes out of my way to pick up the limited ingredient food. Why didn't fed ex contact me to say that we can drop this off at a local **********

  

  Business Response

  Date: 08/30/2023

  Dear *************************,
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20496823
  
  I am rejecting this response because:

   

  It doesnt address the issue it puts it on hold
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/05/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 5:25 p.m., on August 21, 2023, to which you have confirmed receipt.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx
  

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  12476 State Route 47

  *********, ** 13309

  
  

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about FedEx delivery/driver!! I order my boys dog food specially made once a month & have it delivered, I ordered it last week ****, for it to come in at the same time they'd be getting low, it was on the FedEx truck to be delivered Fri ****, the driver didn't even attempt to deliver it, so it was on the truck again Sat **** to be delivered, the driver said it was the wrong address on the package & didn't deliver it, AGAIN!!! I was on the phone forever with FedEx, ****, they said it was the correct address & must be a new driver, so it'll be out for delivery again Mon ****.. I said it's FedEx's fault it wasn't delivered the 2 days it was supposed to be delivered, why can't it be delivered Sunday, they said only specific orders are delivered on Sundays, so my dogs have to be without food until Mon due to an incompetent driver??? I can't just go out & buy dog food because they're on a special diet!!! This is the second delivery s**** up...3 weeks ago the driver done the same thing with my other dogs heart medication, thank God I could run up to the vets & grab that, it just costed me an ********** but at least he had it, no thanks to FedEx!!! If a driver doesn't want to do the job, they need to find a different job because they are playing around with lives & putting my babies lives in danger not getting the supplies!! This is very unprofessional & unacceptable, it should have been put in a special delivery for Sun **** since the driver didn't attempt to deliver it Fri & then flat out LIED about the address being incorrect just so he wouldn't have to deliver it!!!

  

  Business Response

  Date: 08/21/2023

  Dear ***,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 2:52 p.m. on August 21st, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/21/2023

   
  H3337**36**34**313639H:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution & I certainly hope this doesn't happen again, lives depend on these packages!!

  
  Sincerely,
  
  *******************

  ******************** #**

  ********, ** 27205

  
  

• Initial Complaint

  Date:08/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous times Im expecting important packages and they either never show up and tracking history gets stuck on one day or package gets marked as delivered and signed for (although not me) and package is nowhere to be found. Also, support is not helpful at all and I end up with no package. 2 trackings with same issue, no package or history in sight. Tracking #s: ************ and ************

  

  Business Response

  Date: 08/24/2023

  Dear *********************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 

  We understand your concerns regarding the delay in transporting the shipment, and deeply regret any inconveniences. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment on FedEx tracking number ************. As part of the resolution, the issue was escalated internally for future service improvement processes. The shipper has contacted FedEx regarding a claim according to the FedEx Ground shipping tariff. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We understand your concerns that delivery information was recorded for shipment number ************ at your address, on the commitment day of August 21, 2023 at 10:54 a.m., although the package was never received by you. Per our discussion this has been brought to the attention of local management responsible for our FedEx Ground operations. Updates have been provided to better address the unsecure release location, and secure access to your apartment building.   
  
  As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at
  ***********************************************************************;
  FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when available.  You may also consider requesting signature service or redirect to hold on future orders.  
  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We are certainly aware that our customers expect only the best possible service and will continue in our efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/9/23 the package by the company was sent to *************. It was sent but I have not received any updates. Its now been around 2 weeks and Im still waiting for my package. I fear it was lost or stolen.

  

  Business Response

  Date: 08/25/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention.  Regrettably we have not been successful in speaking with you about this matter.  ************* reflects tracking number ************ was delivered on August 25, 2023 at 1:37 p.m. 
     
  If the shipment has not been located at this time, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start with my tracking number ************. According to fed ex my package was delivered on Wednesday Aug 16 at 9:47 am. As proof of delivery they uploaded a blurry picture of a package but the problem is that is it not my house. I contacted fed ex or fed ex computers. They said they would open up and investigation and the conclusion was that the package was already delivered and for me to contact the sender. It was fed ex mistake they should be able to resolve the issue themselves.

  

  Business Response

  Date: 08/28/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at  9:47 a.m. on August 16, 2023.  We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted FedEx several times to tell them my package was delivered to the wrong address and they keep saying they delivered it to the address the shipper gave but I keep telling them the shipper gave the wrong address and is not helping and now FedEx is refusing to help and all they say is we will look into it and get back to me in 24 hours and it has been over 24 hours and I tired of getting the run around on a package over $300

  Customer Answer

  Date: 08/20/2023

  FedEx told me they was going to retrieve the package from the wrong address but I never heard back from them so I assume they didn't even try 

  Customer Answer

  Date: 08/21/2023

  Here is FedEx saying they delivered it but not to my address at **************************************************************,** ***** and they want tell me the address it was delivered to and I told them the address and nothing else back from FedEx or ********** horizon hobby and I have over $300 in this package 

  Customer Answer

  Date: 08/21/2023

  Here is FedEx saying they delivered it but not to my address at **************************************************************,** ***** and they want tell me the address it was delivered to and I told them the address and nothing else back from FedEx or ********** horizon hobby and I have over $300 in this package 

  Customer Answer

  Date: 08/21/2023

  3 days ago FedEx said they would get back to me after 24 hours of research and still haven't heard back from them 

  Customer Answer

  Date: 08/22/2023

  I can't believe FedEx just said they have concluded my case and said if I haven't found the package to contact shipper, if I knew the address where it was shipped I would have went and got it myself on the day it got delivered to the wrong address so FedEx didn't do like they said and retrieve my package because they are the only ones who know where they delivered it 

  

  Business Response

  Date: 08/31/2023

  Dear *********************, 
  
  We are very concerned to learn of your dissatisfaction with the handling of your package shipped on tracking number ************, due to an address issue. 
  
  Local management has contacted you and addressed this issue. 
  
  On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully,
  
  FedEx 

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  ***************************************

  ********, ** 35570

  
  

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a bored game (****************) from CareshaPlease.com on 8/10/2023. It was shipped the following day (11th) and set to arrive Monday the 14th. However, it has been lost in ******* ** since. *** tried reaching out to FedEx but have not been able to get to representative. *** tried submitting a complaint through the FedEx website and app, but was unsuccessful. I kept getting a message that I was unable to submit the complaint due to the fact that it was sent as a ********** shipment. Basically Im unable to get any assistance with the product I purchased. Help please. Order info:FedEx tracking ************

  

  Business Response

  Date: 08/21/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 782376203956. 

  The local Ground facility has advised that package was damaged during transit

  and is undeliverable.

  We suggest you contact the shipper to advise so a claim can be opened.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  

  Business Response

  Date: 08/22/2023

  Dear ******************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Our records indicate a proof of delivery on August 22, 2023, at 11:58 a.m.,

  and we called you, and you confirmed delivery.
   
  Please accept our sincere apologies for any inconvenience you have

  encountered. We value the trust our customers place in us, and we

  look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a recent incident involving the delivery of packages that were incorrectly delivered to an address different from the one provided. I am deeply disappointed by this mistake and would like an immediate assistance in resolving this matter. I have filed numerous claims and have not gotten a call back from anyone. The only correspondence I have received is an email asking me questions regarding the delivery address. I emailed the information and sent a photo of my son's residence and I still have not received a call back or response. The claim I filed had a 48-hour turnaround and now that's expired. I still haven't heard back from Fedex call or email unless I call them, and they give me the same excuse "they are working on it'.On August 15th I filed a claim for two packages delivered to the wrong address. Inquiry Tracking # ************ and Inquiry Tracking # ************ These packages were delivered to a different address entirely, which does not belong to me or anyone I know.My son's personal belongings are in those packages, it's crucial to rectify this situation promptly. I think we have been extremely patient with Fedex. The wait and lack of communication has taken a toll on me and my son.I would like an explanation as to how this error occurred and what measures are being implemented to prevent such incidents from happening in the future. I would appreciate a call regarding the progress of the investigation and steps that are being taken to retrieve my son's packages. Respectfully, ***********************

  Customer Answer

  Date: 08/21/2023

  What steps are being taken to retrieve my son's packages?  Clearly, Fedex dropped them off at the wrong address according to the picture you sent.  Has anyone called the Durham location to speak with a manager?  Has the driver been questioned to where he left the packages.  Why is it so hard to go back to the location he left them and pick them up?  This entire process has been frustrating!  
  
  As for filling out a claim, I want my son's personal items returned!  Money can't replace his personal belongings.  My son has over ****** followers on TikTok he should let all his followers know how horrendous this experience has been.  There seems to be no accountability, and no one seems to care about my son's missing packages!
  
  I would like a more thorough explanation on the investigation before I fill out any claims!
  
  Respectfully,
  
  
  ***********************
  
  

  

  Business Response

  Date: 08/25/2023

  Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************ and 782398836330.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 11, 2023 being charged $1436.00 on Discover charge card for kitchen chairs that were purchased from Caster Chair *********************** #**********, FedEx claims they were delivered but no delivery was received. FedEx replied with a tracking delivery #************ that was allegedly signed by me using ************ Those are not my initials and I did not sign for the delivery. I do not want to pay for chairs that were not delivered to my address. After Discover investigated, the charges were reinstated on my charge card alleging that they have proof of delivery. No signature was obtained, they accepted the FedEx tracking with typed initials. This is not the first time we had trouble with FedEx delivering our packages at neighbors miles away...I have copies of delivery ticket, proof of purchase from ******************** but I don't have the ability to upload the documents on my computer but can have them sent via email by another person if needed.Can you please help me with this matter?

  

  Business Response

  Date: 08/30/2023

   Dear *******************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement phone on Wednesday 8/16/2016 that was guaranteed shipping through FEDEX. I received a tracking number that stated I would receive the phone the following day 8/17/2023 between 9:20AM- 1:20PM, then it changed to delayed, before 5PM, then it changed again to before 8PM. Then at 5:55PM the driver marked as "attempted to delivery" which was absolutely false. Fast forward to day 8/18/2023, tracking information updates and shows out for delivery again delivery timeframe 9:20-1:20PM, gets delayed again, so I can the customer service line and they state it should show up no later than 3PM. That time comes and goes. I called back then they state I should now get it before 8PM. At 7:30M it's marked as "attempted to deliver again" but shows back at the FEDEX facility at 7:42. This is completely ridiculous! I have been purposely home bound for the past 2 days so that I don't miss this package and the delivery drivers keep lying! There is not even a signature required so that even further more shows there was no attempt, plus no note on the door they're supposed to leave. I have been home. Now it shows they'll make another attempt on Monday 8/21/2023 between 9:20-1:20. This is a cell phone, that has been is sitting in over 100 degree weather for the past 2 days and now will sit over the weekend because you delivery drivers have dropped the ball. I am requesting a refund of $139 i paid. Tracking Number: ************

  

  Business Response

  Date: 08/24/2023

  Dear: *********************:
  
  Your report to the Better Business Bureau regarding tracking ************ number was received.
  
  Our records indicate your package was returned to the shipper per their request on tracking number ************ and delivered back to the shipper on 8-24-2023 AT 9:21 AM.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  
  FedEx