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Business Profile

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FedEx Corporation

Headquarters

Important information

  • Customer Complaint:
    Our customer experience record for FedEx Corporation includes complaints from all of its locations.

    If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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FedEx Corporation has 987 locations, listed below.

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    Customer Complaints Summary

    • 12,372 total complaints in the last 3 years.
    • 4,989 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/12/2022,my husband and I were staying at the Hyatt Regency located in ***********, ******************** has a FedEx office to ship packages. My husband visited this office to mail some of our clothes and other items which we took to the **** National Convention held from8/6-8/13 at the Hyatt Regency.My husband purchased a box from the FedEx store to place our items in to mail back to our home located in ******** **. After we packed our items in the box he went downstairs to the FedEx office located in the ******************* to mail. He paid for this mailing on a credit card , this was Friday morning, we expected delivery no later than Tuesday, August 16,2022. We flew from *********** home on Saturday,August 13,2022.We tracked this package from the tracking number on the receipt. To our dismay , this box never left the ****************** and can not be located. FedEx your company thinks that its just another lost box. No thats a negative, this box contained my clothes, souvenirs and personal items which cannot be duplicated. Filing a claim and you only offer me $167.00 is an insult. My things were valuable and no less than $500.00. FedEx should be ashamed of itself in its offer. Apparently your employee at the store rifled the box and stole my items thats why it never had subsequent scans. I will never ever use your company for anything again as I have choices. Today is Wednesday, September 7, 2022& there is no location status of my box . Shame on you as we paid for a service which your company has failed to provide. I WANT MY BOX WITH MY ITEMS!! The box destination address is **************************************************************** 21075-5857(****************************)

      Business Response

      Date: 09/26/2022

      Dear ***********************:
        
      Your report to the Better Business Bureau regarding tracking number 276705995933 was received. We regret any inconvenience you experienced as a result of this situation. 
         
      Additional searches have been performed, and we regret that we are unable to locate a package based on the information that you have provided. Per your request searches will continue and if your item is located you will be contacted. Should you have any questions please feel free to contact us at **************. 
       
      Thank you for your patience in this matter and for shipping with FedEx. 
        
      Respectfully, 
       
      FedEx 
       

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 8/13/2022 Amount money paid: $532.00 The businesses committed to send my package that was supposed to delivered on 8/13/22 I am putting in this dispute because fed ex and Kendras Boutique have me in a run around. The fed ex driver did not deliver my package but the package is saying it has been delivered, I reach out to fed ex and they assure me that this situation would be handled and I would get my package but its 9/6/22 and I haven't gotten a refund or a replacement of my item. No one is communicating with me, in order for me to get an update I have to call both fed ex and Kendras boutique. I reach out to fed ex they said the claim was denied and ******* was notified. I reach out to Kendras boutique and they are stating they do not have any update on this claim from fed ex. I am very frustrated and I would like a solution to this problem. Order Number: ****** Tracking Number: ************

      Business Response

      Date: 09/22/2022

      On behalf of FedEx, please accept my apology for the experience.  We received and processed your claim request.  Unfortunately, up completing our investigation, we must respectfully decline your claim.  According to our records, the shipper must file all claims as per our contract agreement with them.  Please contact your shipper for further information.  We regret any inconvenience this issue has caused.
    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Frequently pay for HOME delivery service from FedEx, but they leave packages at our mailbox - a row of mailboxes 1/2 mile from the house. Other couriers bring packages to our house directly, as there is no reason why they should not. Packages from FedEx have gone missing or damaged from rain, etc. It is impossible to discuss this issue with anyone at FedEx. Attached a photo of a delivery left today. Also attached a map showing where the package was left, and where our actual house is located.

      Business Response

      Date: 09/22/2022

      Dear ************,

      This is in response to your inquiry addressed to the Better Business Bureau. 

      The appropriate management has been notified of your concerns regarding the where the drivers

      are delivering your packages, and the information has been reviewed with the drivers.  Also, we

      suggest you sign up for FedEx Delivery Manager on FedEx.com of which will allow you to note

      specific instructions for deliveries to your address.

      On behalf of FedEx, please accept our sincere apologies for any inconvenience you have

      encountered while inquiring about the status of these shipments. 

      Respectfully, 
      FedEx 

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday August 27, 2022, I mailed out an item at FedEx. The tracking number is ************. I shipped express because I needed this to be delivered by a certain day. I was told that it can deliver on Tuesday August 30, 2022. I tracked the package and there was no update. The receiver has not received the package. I reached out to FedEx about this and there is someone assigned to the claim. However, this was on Tuesday August 30, 2022. There hasnt been an update. I called yesterday, Tuesday August 6, and the representative on the phone informed me that they will let the person assigned to my case know that I called. I still havent heard anything. Im frustrated that theres no update after I stressed to them that the package was important with time sensitive item. I would like an update and a refund for this incident.

      Business Response

      Date: 09/15/2022

      Dear Ranjavola Andriamanana




      This is in response to your recent inquiry addressed to the Better Business Bureau.




      A credit of $26.75 was processed on September 15, 2022 to the billed credit card for FedEx tracking number number 277287361313




      For any additional information, please contact your credit card financial institution.




      On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.




      Respectfully



      FedEx
    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began to have problems with my FedEx courier on August 8 when I received 1 of 2 packages that was out for delivery. When I checked on the second package it showed operational error and would be out for delivery the following day, when it didn't show up I tracked it and it showed the customer (me) requested delivery later. I never had contact with the driver or customer service to request later delivery so I called CS and told them my problem and whoever put that request in outright lied. They checked on it and advised me the driver added the later delivery and he was getting written up for the incident. And so began my problems. The tracking numbers are: ************ and ************, they both NOW show delivery on Aug, 9 again a lie, a manipulation of their computer system by someone who doesn't want corporate to know what's going on. In actuality the second package didn't deliver until Saturday August 13. It was on the truck (as per their tracking) on August 9, when I saw the driver zoom by without stopping. When he finally delivered the second package i asked why he didn't deliver on Thursday or Friday the 12th he told me it was my problem and not his and what was I going to do about it and we got into it more. This is not the first time tracking has been altered on our shipments. It used to happen so often for pickups and when we would call they'd advise there was no pickup initiated. We began to save screen shots of the pickup request and when they advised there were none , we emailed the screen shots to them as proof that indeed there was such a request. I guess I should have took a screen shot of the August 8th shipment with all the exceptions and final delivery on the 13th, who would have thought they would manipulate that too.There are 2 shipments ************ and ************ that have been out for delivery twice since Thursday the 1st and yet they remain at the depot.unfortunately this is the second complaint we had to file against FedEx

      Business Response

      Date: 09/23/2022

      Dear ***************************
       
      This is in response to your inquiry addressed to the Better Business Bureau 

      We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking numbers ************ and ************ . Tracking number ************ shows delivered September 9, 2022 at 2:30 pm.  Tracking number ************ shows delivered September 9, 2022 at 3:34 pm. Local Management has been advised of your concerns and will perform an internal review. 

      On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
       
       
      Respectfully, 
      FedEx

      Customer Answer

      Date: 10/03/2022

       
      Complaint: 17927549

      I am rejecting this response because:

      The problems continue. Pickup confirmation # CPU471522720 that was to be picked up last Friday had an "exception" stating attempt was made but business was closed. This is totally false, my business is at my residence I was there all night, the package was on a cart outside the office door.  Representatives can stop by and review video if they are so inclined.
      Sincerely,

      ***************************

      Business Response

      Date: 10/19/2022

      Dear ***************************

       
      We are very concerned to learn of your dissatisfaction
       
      Per our research the local facility has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. 

      On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
       
      Respectfully, 

      FedEx 

      Customer Answer

      Date: 10/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/06/2022

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered medication through pharmacy in the amount of ****** that was being shipped via FedEx. The tracking showed as a duplicate but once clicked on it showed 2 separate packages. The one package was never delivered but continued to say attempt or business closed. However I was still receiving fedex packages during this time. Tracking number ************. This was shipped August 27 2022 then August 31st package marked delivered in which it was not (we have cameras as documentation on our home). Then the same tracking said item at carrier facility the same day. Sept 1,2 and 3 tracking showed out for deliveryand never delivered but marked attempt, business closed or delayed. I called customer support on Sept 3 when other fedex packages arrived at our home but this one. The customer support said it would be delivered Tues Sept 6. I was not given a case number or email regarding our conversation . Tuesday Sept 6th and once again I receive other items but not the medication. I contacted the pharmacy and they began working on a replacement medication however since there was still a tracking number and attempts they would have to watch the shipment. I contacted FedEx customer support once again On Sept 6th at 5 pm central time once the tracking again showed not delivered. The customer support gentleman got my info then I proceeded to tell him it was not delivered again. He then told me it was lost to contact the pharmacy and have them resend the product. I informed him this was a prescription and it wasnt that easy, could I get an email to support his claim to provide the pharmacy with. He told me he was not authorized. Then he told me to follow up with my claim number, which was never given to me, so I was unaware that I had one. He rattled off the claim number, then again I asked if he could email that so I have proof. He said no he wasnt authorized. Prescription medications take more than customers word of mouth to get process going faster

      Business Response

      Date: 09/15/2022

      Dear ***************************: 

      This is in response to your inquiry addressed to the Better Business Bureau.

      Our records indicate the shipment on tracking number 579317195346 was delivered at 1:48 PM on September 7th, 2022.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

      We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

      Respectfully,

      FedEx

      Customer Answer

      Date: 09/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fedex will not rebill by shipments to ******************* with their Third party account. I have made several shipments with fedex using the ******************* third party account number and I make sure I choose drop off at a fedex location. They continue to change my selection to pick up and always charge me $3.53 per shipment. I was having luck with getting invoices rebilled to the third party, by some people, but this time they would only rebill part of it. I called the first time and they took off some but told me it was the entire amount, I called the second time and the took off a little more again telling me they would take off the entire amount comfirming this before we hung up, and now they wont rebill the remainig balance of $4.06, and wont explain why. Only telling me I can email my request

      Business Response

      Date: 09/16/2022

      Dear *******************,

      This is in response to your inquiry addressed to the Better Business Bureau. 

      We regret any problems you encountered while inquiring about the status of your shipments.  Disappointingly we have not been successful in speaking with you about this matter. Our records indicate tracking number ************ was received on August 23, 2022 at 1:59 p.m., tracking number ************ was received on August 22, 2022 at 1:37 p.m.  tracking number ************ was received on August 22, 2022 at 12:58 p.m., and tracking number ************ was received on August 22, 2022 at 5:22 p.m.  Please continue to reach out to FedEx Revenue Services in reference to invoice number *********** at the number listed on your invoice regarding charges.   

      Please accept our sincere apologies for any inconvenience you have encountered.

      Respectfully,

      FedEx

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What an idiot driver, i was sitting right here waiting. He didn't knock or ring the bell. He fraudulently scanned for signature delivery. I didn't sign for anything nor see his face. The expensive item could've been stolen due to his carelessness. Because he fraudulently signed/scanned, whatever i wouldn've gotten reimbursed had it been stolen. So stupid of him i ALWAYS sign for expensive items that are being delivered to me. What sense does it make not to? Complete utter stupidity tracking number is ************. Why are drivers false scanning signature deliveries?

      Business Response

      Date: 10/04/2022

      Dear *************************,

      This is in response to your inquiry addressed to the Better Business Bureau.

      As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277545855909.

      Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

      Respectfully,

      FedEx

      Customer Answer

      Date: 10/04/2022

      Ty fedex for the follow-up calls
    • Initial Complaint

      Date:09/06/2022

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per FedEx's website, we had a credit on our company account from April 2022 which I was using to make a current payment due in June of 2022. We received a letter on July 12, 2022 stating the we only made a partial payment and that we still owed money from a May 2022 invoice. I tried to contact FedEx via phone on 7/27/22 and transferred 3 times and never spoke to the last person. I was first connected to ******* in Revenue. She said she could not help me and transferred me to ****** in Collections. ****** in Collections said she couldn't help and transferred me to ****** in Revenue who never picked up the phone.I sent a letter on 7/28/22 with all of this information and screen shots from their website showing the credit we had and once again asking them to apply to current invoice due. Today I got a notification that we have a late fee once again and still owe the balance. This is two late fees now and still no resolution. I've made attempts at contacting FedEx with either a long wait time or no one picking up the call. We need this resolved as the late fees keep adding up and as the office manager in charge of paying the bills I need to have answers for my boss.

      Customer Answer

      Date: 09/07/2022

      Dear Better Business Bureau:

       I do not have a tracking number as this is a billing dispute however our account number is ***********.

      Thank you,

      ******




       

      Business Response

      Date: 10/17/2022

      Dear ***************************:

      Your report to the Better Business Bureau was received.

      Our research is currently in progress and you will be contacted once additional information becomes available.

      Should you wish to speak to a representative, please contact us at ************ and provide your tracking number when calling.

      Thank you for your patience in this matter.

      Respectfully,

      FedEx

      Customer Answer

      Date: 10/19/2022

       
      Complaint: 17925100

      I am rejecting this response because: They are claiming they haven't received a check I sent them 2 weeks ago. I have made a few attempts to reach out to the company myself with no success after receiving 2 emails stating that my account was past due. On 9/28/22 I contacted their customer service number and spoke to someone named ********* who informed me that I'd have to send an email to ********************************************** As soon as I hung up the phone I sent an email to that address questioning why they hadn't received my check and why it hadn't been cashed. I in turn received a very snide reply back "has your check been cashed? If the check is not cashed, it has not been received." That was the only thing in the email. The same day I submitted a complaint directly on the website under the billing option. I then received a response stating that I needed to send an email to the ********************************************* email AGAIN. This is a consistent problem with this company and I'm spinning my wheels getting no where and once again accruing late fees for lack of customer service on their end.

      Sincerely,

      ***************************

      Business Response

      Date: 12/13/2022

      Dear ***************************:

      This is in response to your recent inquiry addressed to the Better Business Bureau.

      As a goodwill gesture, credit of $5.50 has been applied.

      On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

      Respectfully

      FedEx

      Customer Answer

      Date: 12/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/06/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2022 I sent the FedEx package (************) from **********, ** to **********, **. There was the new Apple iPhone 11 smartphone inside the package (value $592).On July 29, 2022 according to FedEx tracking system the package was out for delivery, however it was not delivered this day and was in out for delivery state for the next several days, with Pending in delivery date estimate. On Aug 1, 2022 I called FedEx support line asking where is the package and why it still out for delivery. Some kind of search request was opened (I dont remember exact name) and FedEx representative asked me to wait for a callback in the next 48 hours.On Aug 3, 2022 tracking was updated and it was said that the package was delivered on Jul 29.Since the package was not actually delivered I have reported a missing package case on Aug 8: C-********. No response received yet.On Aug 15, 2022 I opened online claim C-******** for refund. FedEx representative called me back and asked for details. She also tried to get GPS coordinates of delivery location and said, since coordinates are unavailable she considered this package lost and transfer the case to the claim department for refund.On Aug 18, 2022 the claim was declined.On Aug 31, 2022 I escalated the claim to be reviewed and it was declined once again.I have also received the evidence from the recipient that there was no FedEx vehicle at *************************************************************** at 12:28 pm 7/29/2022 (attached).Taking the following facts into account: (1) recipient has not received package; (2) tracking was out for delivery for several days until I call FedEx; (3) GPS coordinates are not available; (4) there was no FedEx vehicle at the recipients address at the time of delivery; Im asking FedEx to reprocess the claim and proceed with the refund of the insured amount plus postage.

      Business Response

      Date: 09/07/2022


      Cargo Claims                                                                                    
      PO ******************************************************* 84126 


      September 7th, 2022

      ****************
      8238 *********
      **********, ** 80112
      *************************
      BBB Case # ********

      RE: FedEx claim on tracking # ************

      Dear Dmitry,

      Your report to the Better Business Bureau was received.

      After reviewing all the case notes and supporting documents regarding your claim, ******************** will maintain the original declination of the claim. We show this package delivered to the invoiced address on 7/29/22. No signature options were requested at the time of shipment, so the driver released the package. Per the FedEx Ground Tariff, FedEx is not liable for packages once they are released by the driver.

      We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

      Sincerely,

      **************
      ********************
      FedEx Ground Services

      Customer Answer

      Date: 09/07/2022

       
      Complaint: 17924763

      I am rejecting this response because:

      FedEx provided zero evidence that package was actually delivered to the correct address.

      (1)recipient has not received the package;

      (2) according to recipient there was no FedEx vehicle at the recipients address at the time of delivery;

      (3) tracking was out for delivery for several days until I call FedEx; (then the track was changed manually to the event in the past)

      (4) FedEx ****** provide GPS coordinates of the delivery;


      Sincerely,

      ****************

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