Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,423 total complaints in the last 3 years.
- 5,026 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The delivery drivers do not deliver the packages but they send out e-mails saying that they delivered it . They throw throw the packages anywhere and then say it was delivered ? The Lies and the thievery and then they blame you and you have to start a dispute with everybody else.
Business Response
Date: 09/27/2023
Dear : *****************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. The package did not have a complete delivery address and per the station driver took the package to the management office.
We certainly regret any inconvenience you have encountered. After further research, our records indicate this package was delivered on 9-13-2023 at 2:30. If the shipment has not been located because, your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement and they can submit a claims to FedEx for review.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 09/27/2023
Dear : *****************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. The package did not have a complete delivery address and per the station driver took the package to the management office.
We certainly regret any inconvenience you have encountered. After further research, our records indicate this package was delivered on 9-13-2023 at 2:30. If the shipment has not been located because, your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement and they can submit a claims to FedEx for review.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the same day, I received an email that my package was delivered (it was not), and I received a package to my address that was meant to go to another address. I contacted FedEx customer service to see if they could track where my actual package went, and/or retrieve the one that was not meant to be delivered here. I was told they could to neither. They told me I had to contact the seller of my package and hope they would replace it, and they cannot come and get the one that needs to go to someone else. They instructed me that I would have to take this to a FedEx drop off site myself. I was able to contact the seller of my item and get a replacement so that is resolved, although I don't appreciate the response from FedEx. Mostly, I do not have the time and resources to now take this other package to a drop off center. It is unfair for them to put that responsibility on me, when it is 100 percent their error. I need them to come and pick up the package and deliver it to the correct people.Business Response
Date: 09/20/2023
Dear *******************
This is in response to your recent inquiry addressed to the Better Business Bureau.
We regret any inconvenience you experienced as a result of this situation. Our records indicate that your shipment was picked up.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************, ** 87111Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second package I have received from fed ex. The last one was last December their driver threw the package in my driveway. Today the driver left one of three boxes of my delivery. I chased the truck down my driveway trying to stop the driver so I could get the rest and the driver ignored me and left. This is the worst service I have ever had and no one can tell Me when I will get my remaining boxes. This is my furniture and someone should be held accountableBusiness Response
Date: 10/16/2023
Dear ***************************,
Your report to the Better Business Bureau regarding an unknown tracking number was received. Our research has not confirmed the location of your package.
We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delayed my delivery without notification or reasoning. When I tried to call their customer service line, the recording would not transfer me to a customer service representative. How am I supposed to even try to resolve the issue? The package contains time sensitive items.Business Response
Date: 09/19/2023
Dear A,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to create a shipping label on FedEx's website. They charged me $37.25 and I got that notification on my credit card. However, the website said the payment did not go through. It did not create a tracking number nor a shipping label. You cannot talk to anyone at FedEx without a tracking number. I resorted to instagram where I was also told I could not be helped without a tracking number. There is absolutely no way to resolve this according to Fedex and I personally think this is the ultimate scam -- charge people for a shipping label, never send them a tracking number, and then they cannot contact you. I want my money refunded.Business Response
Date: 09/18/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
FedEx is unable to process any shipment in their system without a tracking number
to scan. We do understand you received an initial charge of $37.25 however that
should drop. We suggest you dispute with your credit card company. The phone
number to Revenue Services is **************.
Please accept our sincere regrets for any inconvenience you have encountered. Wevalue the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************, ** 78613Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex driver delivered my package to the incorrect address. Proof of delivery photo is NOT my house. I can provide pictures of my home and address. Filed a claim with FedEx and they closed it. I want FedEx to refund my money for the package. I paid over $360 for the contents of the package. Tracking# ************Business Response
Date: 09/25/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 783602962810. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
The shipper can then contact FedEx for any assistance that they require with a claim.On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 10/02/2023
Complaint: 20609483
I am rejecting this response because:
Your drivers are negligent. No one from your company tried to resolve my issue until I contacted the BBB. Still, no one has reached out from my local FedEx to apologize or follow-up. I was severely inconvenienced due to the carelessness of FedEx and its workers.
Sincerely,
*********************Business Response
Date: 10/06/2023
Dear *********************,
This is in response to your rejection to the Better Business Bureau.
Our local manager has advised he reached out to you on October 4, 2023, and again this morning, October 6, 2023 and left a voicemail. Please return his call at your earliest convenience so your concerns can be addressed with local management.
We regret any inconvenience this may have caused and hope to serve you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 10/06/2023
Complaint: 20609483
I am rejecting this response because:
The manager called me at 7:43am on 10/06 while I was still sleeping. He never called on 10/04. I have phone records and voicemails to prove that your employee is a LIAR!
Sincerely,
*********************Customer Answer
Date: 10/09/2023
Complaint: 20609483
I am rejecting this response because:The manager called me at 7:43am on 10/06 while I was still sleeping. He never called on 10/04. I have phone records and voicemails to prove that your employee is a LIAR!
Sincerely,
*********************Business Response
Date: 10/10/2023
Dear *********************,
This is in response to your rejection to the Better Business Bureau.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in **, and this was certainly not representative of the service on which we have built our reputation.? We look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx why here...Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/13, I submitted an update to my delivery tracking # ************ and paid for next day business delivery that the website allowed. I noticed on 9/14 that it never updated my shipment as I would not be home in Sat 9/16 for the delivery. I spoke to a representative who couldn't help me with anything except that I had to call ********** to update the delivery. I called ********** and the only option with them was to update the address for delivery. I proceeded to update the new address to ******************************************************************** and all was updated. Today, I received a text message from FedEx that my delivery is coming tomorrow 9/16 to the wrong address ****************************************. ***** and when I try to contact them, the automated phone will not allow me to speak with anyone. I need to have this updated to prevent the package from being stolen.Customer Answer
Date: 09/23/2023
Tracking # ************, I was also charged **** for overnight shipping on 9/13, and the item wasn't delivered until 9/16 at the incorrect address.Business Response
Date: 09/28/2023
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding issues with tracking number ************ have been brought to the attention of management. We understand our concerns, I verified the charges associated with your order have been credited in the amount of $13.75.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************************, ** 11385Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the third time in three months, our delivery was left at the roadside instead of being delivered to the front door. I have called FedEx customer service on each occasion and the only response I receive is "I'm Sorry". We live in a rural area on a dead end road and packages left like this only invite someone to steal them. Packages are also left in the open and are subject to weather conditions. When I call customer service about this situation, I don't really get the feeling that any resolution will be coming. I can't request a "ticket" number for my call as I'm told that can't be done. I can't talk with a delivery supervisor because "that is not allowed".FedEx promises "Home Delivery", but will not follow up on the promise. I'm tired of dealing with them and will make an attempt to ensure that any company I order from DOES NOT ship with FedEx. If that company cannot honor such a request, I will not complete any more transactions with them.I would like to have a one-on-one phone conversation from a FedEx representative to discuss this situation, but that seems to be something that can't (or won't) be accomplished. In light of this ongoing situation, I will NOT be recommending FedEx to anyone considered shipping with them.Business Response
Date: 10/02/2023
Dear *******************,
We are very concerned to learn of your dissatisfaction with the handling of tracking number 705794936536.
Local management has contacted you to address this issue and contact information was left on your voicemail.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Customer Answer
Date: 10/06/2023
Better Business Bureau:
I have reviewed the response made by FedEx. I have actually spoken to someone and voiced my concerns. ***** (FedEx) was surprised by the actions of the delivery person and promised to take care of the situation. He also told me to call him any time this happens again AND that he would also be in touch with me periodically to follow up. I actually had a package delivered today by FedEx and it was delivered to the door as we discussed. I personally thanked the driver and called ***** to let him know that the problem seems to be resolved.
Sincerely,
*********************************************************, ** 37885Initial Complaint
Date:09/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 7, 2023, I sent a letter from the ************ FedEx Office to ********, **. They told me they would deliver my letter the following day.Apparently, that did not happen.Failing to meet the delivery commitment, a FedEx employee informed me I would receive a refund.The letter arrived on September 9, 2023, finally. Since then, I've received nothing but evasive responses through the phone, online, and in person.Arguing over an $11.77 refund isn't worth it to me.In addition, FedEx supplies envelopes, why was I subject to purchasing a padded envelope for a letter?Please refund the forced-up sale dollar envelope feedkjBusiness Response
Date: 09/22/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************ that our records show was received on September 9, 2023, at 2:56 p.m. We apologize for this inconvenience and the freight charges were credited in the amount of $11.77.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 09/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************************************************************, ** 31906Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex tracking #'s: ************ & ************ Your site reads ON THE ****** and i got email saying delivery is TODAY 9/14/23 so i wait ALL DAY and now it's going onto 7pm and still no update email, so i go to website and NOW BOTH say PENDING? Then I get an 'outdated' email telling me it was 'tendered to ground' way back on the 8th?? WTF? who do you have running your website anyway....some F grade undergrad? & then I WASTE nothing but time in doing your DUMB CHAT, only to have it say I should call you, so I do that, and get NOTHING BUT AN AUTOMATED IDIOTIC MACHINE...there IS NO HUMAN to talk to and the ONLY infor your stupid recorded system gives me is what is showing online (as I just explained) so WTH is your stupid phone and/or chat options for if you have ZERO HUMANS to talk to ...and BTW...stop LYING about how you can't contact your drivers...EVERYONE KNOWS THAT'S BULLSHIT! i would like to KNOW WHEN you plan to deliver these pkgs, and stop LYING if you don't intend to deliver TODAY as was emailed/stated....CUSTOMERS do NOT want THEIR TIME WASTED sitting around (DURING DINNER TIME) have to WATCH for a fedex truck if there is NO INTENT ON IT EVEN PLANNING TO ARRIVE TODAY!!!!!Business Response
Date: 09/18/2023
Dear ***************************,
Your letter to the Better Business Bureau regarding tracking numbers ************ and 655990172464 was received.
After further research, our records indicate your packages were delivered on September 14, at 6:49 p.m. to your *********** **. residence. The delivery was completed on the scheduled day, based on the Ground Residential type of service requested for the ******nt. Thank you for discussing your concerns regarding your customer service experiences via our various contact channels. We understand that limited information may be available, based on the type of service selected. They have been brought to the attention of appropriate management and will be addressed internally.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is important to us, and we appreciate the opportunity to continue efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.