Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried effortlessly to contact fedex customer service but it's so difficult getting in touch with a representative because the reason you are calling mist falls into a category the robot is programed to transfer someone to.I have tried twice now to contact them in regards to an incident with one of their drivers.Monday Sep 11, 2023: I had returned something through ******* in which a scheduled date and time was picked and when the driver came they picked up 2 items that didn't belong to FedEx. I don't know how they got away with that. My brother was there and he said the FedEx person kept trying to scan my other items but they were only put in the system to pick up one. And the person took two packages that didn't belong to them or fedex, it was a different shipping company. These are both expensive items that I was trying to return and they were scheduled for pickup by another shipping company the same day. The first time I called the representative didn't speak good English but asured me they put in a claim for my situation. They gave me the reference number C121435618 and told me I could call back and press 0 to speak with a person (which isn't the case, the stupid robot keeps telling you that you must give a reason.) Also i asked for my packages back so i could return them to the companies they belonged to so i could receive a refund. The 1st rep told me they would be returned the next day. This was on MOnday. Friday sept 15 2023: The second time I called back was friday I got transfered 2 times and the last representative I asked him if he could text me the result of our conversation because I needed to return to work. I never got a text. So I gave them from Monday to Friday and no solution. At this point I don't know what the next step is since they don't have an option anywhere on their website to submit a claim such as mine.

  

  Business Response

  Date: 09/26/2023

  Dear *******************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate there was only 1 package picked up by our driver on September 11, 2023. Tracking number ************ was delivered at 9:59 a.m. on September 15, 2023. ?
  
  We regret any inconvenience you experienced as a result of this situation.  
  
  Thank you for your patience in this matter and for shipping with FedEx.  
  
  FedEx  

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20614922
  
  I am rejecting this response because: obviously the 2 packaged I'm talking about were not in your system, they didnt have labels on them and there was no way to get a label for them. They were not for your company therefore there's no proof other than the fact my brother was there and saw the driver take them. So your driver stole these packages. That is unacceptable. The fact that there was no good way to report this problem is probably why those packaged will never be found. I called the day the incident occurred and it was very difficult to get on the phone with a representative who assured me they would call the driver to come back to my house and give me back my packages. Icalled multiple times to speak to different people over 1 week and it was extremely hard to talk to a person. In situations such as these there shpuld be a way to talk to a manager. An employee stole packages! in short, I'm rejecting this response due to the ability to speak with someone in regards to what happened in a timely manner because I think if that would have been the case the issue would have been resolved. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/11/2023

  Dear *******************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments describing the unprofessional response received from the driver serving your area.  The appropriate management has been notified of your concerns for an internal review.  After our research however, we do not have record of additional packages were tendered to FedEx. 
  
  As discussed, the shipper Shipper has refunded your charges for the missing package(s).
  
  On behalf of FedEx, we regret any inconvenience you were caused.  Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.   
  
  Respectfully,  
  
  FedEx  

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I disagree with it, I accept their proposed resolution, because I have no evidence or other information that can support my claim and aid their investigation into the matter.

  
  Sincerely,
  
  *******************************

  *********************

  ***************, ** 89030

  
  

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  773384170900I'm enrolled in FedEx Advantage yet I didn't receive a 50 percent discount on this shipment. Please explain.

  Customer Answer

  Date: 09/21/2023

  ************

  Customer Answer

  Date: 09/25/2023

  Received a phone call today from an unpleasant employee who informed me that the Advantage program is only good for packages of 2 POUNDS or more. Nothing I read suggests that is the criteria.    Still waiting on discount or will have to contact others at FedEx.

  

  Business Response

  Date: 09/26/2023

  Dear ****************:

   This is in response to your recent inquiry addressed to the Better Business Bureau.

  A FedEx Sales Representative has reached out to you to address your concerns regarding the quotes you are receiving using your account.

   On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

   Respectfully

  
   FedEx

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20614348
  
  I am rejecting this response because:

  sales agent I was referred to was wrong.

  the promotion promised 50 percent off but I wasn't given 50 percent off. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/04/2023

  Dear ****************: 
   
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
   
  A FedEx Sales Representative has reached out to you to address your concerns regarding the quotes you are receiving using your account on FedEx.com. 
   
  On behalf of FedEx, we regret any inconvenience you were caused. 
   
  Respectfully 
   
  FedEx 

• Initial Complaint

  Date:09/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped off an Ebike valued at 850$ FedEx delivered to the wrong address, failed to recover my item and then awarded me 313$ that Ive yet to colllect nor want. I provided receipts and photos of the different porches to prove wrong delivery. I paid 204$ for the delivery so essentially Im getting 100$ for everything and its just absolutely unfair. I cant reach anyone who can properly explain why I was awarded such a small insignificant amount

  

  Business Response

  Date: 10/05/2023

  Dear Night ******,
  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter.  I have not been able to reach you by phone.  Please contact me at *************************.  I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,
  
  ****************
  
  

  Customer Answer

  Date: 10/06/2023

  I have more documentation. But basically they deemed my item 100$ and thats not fair. They lost an 840 $ electric bike I absolutely needed to get around and to work 

• Initial Complaint

  Date:09/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a comforter set for my son on 9/4/2023 with scheduled delivery on 9/8/2023. The package was not delivered. It took a ******** complaint to get a response from FedEx that they did not deliver my package as reported. On the delivery confirmation, there is a picture of the package on an unknown porch. I searched my neighborhood, and the porch does not match ************* a mile of my address. FEDEX says they located the package the next day, but have refused to provide an update. At this point I consider the package stolen by the driver. I would like them to recover my property or reimburse me. I have tried to find out how I can help with obtaining my stolen item and I've not been able to connect with anyone in person. I gave them a full business week

  

  Business Response

  Date: 09/26/2023

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Our research has not confirmed the location of your package. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:09/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package has been stuck in ********* ** distribution center for 3 days so far with no updated ETA. I am able to track the shipment and I signed up for updates but there is nothing else I can do. What makes this worse is there is no way to call, email or text FedEx to notify of issue or lodge a complaint. I paid extra to ship via FedEx and this is unacceptable.

  

  Business Response

  Date: 09/22/2023

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  Our records indicate that your shipment was misrouted and delivered at 2:14 p.m. on September 22, 2023.

  We understand your concerns regarding the difficulties you encountered while trying to calling our toll-free number. Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year we have had multiple packages say delivered when it has not been delivered. Once the driver said they attempted to deliver, when they had never come by. After speaking to different people for over 3 hours we were able to determine the driver truly had not come by our house. My husband ended up driving 30 mins to a fedex center to pick the package up since they do not deliver in our area on the weekends (we live on a military base and they don't understand that there is only 1 gate open on the weekend, and since the other is closed they decide not to deliver)Today I had a package coming. It said delivered but when I got home it was nowhere to be see. It said it was signed for, however it was a random name. After finally getting a live person on the phone they explained that the driver delivered it to a BUSINESS. They never even entered our neighborhood. Now I am stuck waiting to see when they pick the package back up and hopefully deliver it to pur address. Since it is a Friday I will probably have to wait a week for it to be delivered, that IF they deliver it to the right house and IF they don't say "undeliverable" again. I have decided to never use fedex again as this has been a ongoing issues. Clearly the drivers and representatives do not really care for their jobs or the company.

  

  Business Response

  Date: 09/20/2023

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number ************, and other 

  deliveries.  We understand you are disputing the delivery noted on September 15, 2023, 

  however the driver was able to retrieve and deliver to your address.
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem months ago with the FedEx driver lying and taking pictures of the elevator is saying that hes delivering my package at my door it happened again September 13. They put another picture up saying that was my door and its the elevator door again and I had to call ******* to get a replacement package and I got it because it was delivered by the ************* *************** I spoke to the Corporate manager two months ago and this issue is happening again. The last issue was September 13, 2023 can something be done with this driver not being honest because I dont have time to keep calling ******* every time they lie and say that they delivered my package I ordered online for a reason , and this is very inconvenient and frustrating. Again, Im showing pictures of my apartment door and the picture that the FedEx delivery person took, and you could clearly see its not the same.

  

  Business Response

  Date: 09/25/2023

  Dear *******************************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  

  ****************************************************************************
  

  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ********************************************

  Brooklyn, ** 11229

  
  

  Customer Answer

  Date: 09/30/2023

  Hello I have another complaint today September 30, 2023 at 10:47 in the morning the driver lied again saying that they delivered my package to my door but they didnt. They took a random picture of some door again. Im sending a picture of my door and the picture they took and its not the same. This time its my prescribe medication that I thought I had to sign for. please can someone get back to me thank you. 

  Customer Answer

  Date: 10/04/2023

   
  Date Sent: 9/30/2023 1:05:24 PM
  Hello I have another complaint today September 30, 2023 at 10:47 in the morning the driver lied again saying that they delivered my package to my door but they didnt. They took a random picture of some door again. Im sending a picture of my door and the picture they took and its not the same. This time its my prescribe medication that I thought I had to sign for. please can someone get back to me thank you. 

  

  Business Response

  Date: 10/05/2023

  Dear *******************************:

  This is in response to your inquiry addressed to the Better Business Bureau. Per our conversation today you have been in touch with local management and have received this shipment. 

  On behalf of FedEx, we regret any inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 

  
  FedEx 
  

   

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered a box to my door on 2 Sept 23. It was from a retail store, named ******. One of the two items shipped was not what I ordered. I was told by ******, on the phone, to return it via FedEx. As it was the Labor Day Weekend, I contacted FedEx on 5 Sept 23. They arranged a pick-up at my home. I filled out a shipping label, and had the box picked up 6 Sept 23. I checked off "FedEx Express Saver", and used my own box, not theirs. I put my credit card number on the label, but didn't ask the cost, as I assume it would be in the $20.00 range. When FedEx charged my credit card, it was for $88.34. I was outraged. I called my bank (USAA) and told them to put an official "dispute" on the charge; I thought $20 was fair, so put a 'hold' for $68.34 on the charge. My tracking number is: **** **** ****. I normally use the U.S. ************** to ship boxes. I recently sent a "Large, Flat Rate Priority" box to ****** for $21.50. It weighed about 6 pounds. The FedEx box I sent had 6 lightbulbs in it, and weighed between 1 and 2 pounds. I always thought FedEx was a reputable company. Sad to see how far it has fallen. It took me multiple phone calls, sometimes for 15 minutes to get this simple return completed.

  Customer Answer

  Date: 09/15/2023

  Dear Sir/***** at the BBB.   ** I DID PROVIDE A TRACKING NUMBER IN MY COMPLAINT.  BUT HERE IT IS, AGAIN:   8088 **** 8078 

  THANK YOU,

  *************************

  

  Business Response

  Date: 09/21/2023

  Dear ******,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $68.34 has been applied to the shipment on FedEx tracking number 808829078078.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  100 ***************

  ******, ** 86351

  
  

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every single time I order anything shipped with FedEx, it NEVER gets delivered when it says delivered. This time it says delivered, yet there is a blurry picture of the bottom of the truck - no picture of any delivery of a package. This has happened over 10 times in the past few months with FedEx. You go on the FedEx website and give 1 star, check "my package wasn't delivered" and nothing happens. You talk to the "virtual assistant" who can't assist without a tracking number, and once you enter it it again says "delivered" and takes you in a loop - no actual help. You call the number, wait on hold, it asks for the tracking number, then gives an automated message "delivered" and asks if you want to hear again or not. Your options are hear it again, or get hung up on. Only if you keep hitting the wrong thing they send you to a person who says you have to call the company and they have to file through the website - which you know already works. S**** you FedEx I've lost so much money on packages you're supposed to deliver that never show up.

  

  Business Response

  Date: 09/22/2023

  Dear ***************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************.  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments.  This is a cost-effective service and is not a time-definite delivery service.  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.  Our records indicate that tracking number ******************** was delivery on September 9, 2023 at 12:59 p.m. Disappointingly we have not been successful in speaking with you about this matter.  Please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  On behalf of FedEx, we offer our sincerest regrets to you and all parties involved for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably. 
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has been keeping customers packages and claiming it was delivered. This happened not only to me but to multiple individuals that I know . For my specific problem, I shipped a customized /personalized baby blanket and bear gift set along with newborn clothes and other items for my friend who just gave birth. She never received it, and her ring camera proves that to be true . We filed a claim and yet we got denied . Fedex are Unable to locate the package and wont refund us the money. They need to be investigated for mass theft.

  

  Business Response

  Date: 09/22/2023

  Dear **************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced because of this situation. 
  
  After further research, your package has been located.Thank you for verifying receipt of this delivery at the correct location on September 21, at 6:11 p.m. Additionally the shipping charges for package shipment ************ were refunded in full to the FedEx billing account of record.  
  
  We appreciate all your patience during the resolution process. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

   

  Respectfully, 

   

  FedEx