Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is not related with the specific FedEx branch, it is a general complaint. FedEx Tracking Number; ************ Our delivery to Amazon Depot in ****** is being constantly delayed without any reason.FedEx customer representatives always lie to me saying that the delivery is going to be made this week tomorrow etc, complete nonsense.Asked the recordings of the phone calls, will also send them when they will provide me.The business is selling faulty services, always lie about the delivery time. (also verbally, I will send you the recording when I receive them.)Our company is making the loss because of this faulty service over **** + reputation loss

  

  Business Response

  Date: 09/20/2023

  Dear *****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 2:50 p.m., on September 20, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,
   
  FedEx

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
  

   

  and I just wanted to inform you guys that it has been resolved  immediately. Thank you so much for your assistance

  
  Sincerely,
  
  *****************

  , ** 22903

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx refuses to deliver packages to my validated address. I have filed six complaints directly with FedEx asking for a supervisor or manager to call me and no one returned my calls. The only way to talk to someone at FedEx is to call the toll free line which I have done numerous times. I can't speak to anyone locally to get this resolved. Horrible customer service with no local way to resolve this. Around the first of each month medical supplies are to be delivered to me via FedEx. The delivery truck is frequently in my apartment complex delivering packages to the apartment doors of others. The drivers refuse to deliver my packages each month without constantly calling *************. The card says a signature is required. Not true. The shipper has not required a signature and has contacted them as well. FedEx writes all over my package about paying for a delivery locker. This is NOT required and has been going on for several months.

  

  Business Response

  Date: 09/22/2023

  Dear *********************** :
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of 666874359655.  **************** has been advised of your concerns and this will be addressed with the drivers serving your area. 

  
  The package was returned to shipper and delivered at 2:02 p.m. on September 20, 2023. For future deliveries you may consider registering for FedEx Delivery Manager at ****************************************************************** FedEx Delivery Manager helps you to keep track of packages, arrange to pickup them up at a nearby location, get delivery notifications and much more.
  

  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2023, I used FedEx ****************************** sending a package to ***** *****, and paid shipping charge of $86. FedEx told me the package would be delivered by August 22 afternoon. With that delivery date, the recipient in ***** booked a fight to leave ***** that night. However FedEx failed to deliver the package on Aug 22, then again failed to do so on Aug 23. At the end I was told the package could only be delivered on later August 24, a delay for 2 business days. Due to the multiple delivery delays, the recipient changed the flight twice which caused her $450, but had to leave on Aug 24 before receiving the package. Since she had to leave before the delayed package arrival, the recipient requested the shipment to return to sender. FedEx did ship the shipment back to me on Sep 1. However they charged me additional $172 for the return shipment. Its totally UNFAIR and MISTREATMENT to a customer. FedEx made a mistake of missing the original shipment timeline for 2 full business day, and caused many troubles and problems to both me and the recipient. At the end they wanted to charge even more for correcting their mistake?!I request FedEx to refund the full shipping charge.

  

  Business Response

  Date: 09/25/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Thank you for bringing your concerns to our attention.  Our records indicate FedEx tracking number ************ was returned at your request on tracking number ************ and received at 12:32 p.m. on September 1, 2023.  As we discussed, a credit in the amount of $86.88 was issued for the transportation charges for the original tracking number ************.  Charges for the return tracking number ************ in the amount of $172.66 are valid and were paid in full on September 5, 2023. No additional adjustments are applicable.
  
  On behalf of FedEx, we regret any inconvenience you encountered and hope to serve you more favorably in the future. 
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had enough of your astounding incompetence, this company is completely incapable of doing anything on time. I had scheduled a vacation hold for my packages form 9/15 - 9/16, with delivery to be attempted after the period specified PER YOUR OWN WEBSITE. I sat here all day on 9/17 waiting.... absolutely nothing. I will never use you people to ship a god **** thing.

  

  Business Response

  Date: 09/22/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking number ***************, and

  686996303710. 
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your employees are harassing me every time I order a package and I have had enough of it. 9/15/2023 I bought a easel from ******* that was to be delivered via fedex tracking number ************ and it was to be delivered today 9/17/2023. I waited at home all day to make sure the package doesnt get stolen and at 4:44 pm I get an alert saying that there is a delivery exception and future delivery is requested, but I never requested a future delivery because I was waiting at home all day for it. The reason why I am saying is they are harassing me is because Im a huge ********* fan and you will see that the driver said the delivery exception/future delivery request was done at 4:44 pm, the exact same time thats the title of 1 of ********* albums. I am so much of a fan I included a picture of a scrapbook I put together from a concert in 2010. EVERYONE KNOWS I AM A HUGE ********* FAN! This is so unprofessional and down right scary. Why do they know so much about me, why are they being so blatant about telling me they know about me, and what are they going to do next. Im a really pretty female that lives alone, and anyone riding by would think twice about a delivery driver being at someones door because thats where they deliver packages to. I want to be contacted about this. I am such a huge ********* fan, and ur lying about me requesting a future deliver that exact same time as a ********* album, something very fishy is going on. I want to be contacted immediately!

  Customer Answer

  Date: 09/18/2023

  As you can see box arrived with a hole punched in it. Then opened the box and I se why it was so important for the carrier not to deliver it on time, BECAUSE HE WANTED TO DAMAGE IT! As you can see the bottom left leg has a huge crack in it and on the left side of the sign its scratched. Just because Im a ********* fan doesnt mean a fedex driver has to take it upon himself to destroy the contents of my package. Soon as I saw that the driver marked the delivery rescheduled for future delivery I already knew the carrier wants to keep the package overnight so he can secretly destroy the contents, what a waste!

  

  Business Response

  Date: 09/27/2023

  Dear *******************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.

  Your tracking concerns of shipment ************ were noted and researched.  We are concerned to learn of your dissatisfaction with your shipment that was scanned as delayed. The appropriate management has been notified of the scanning situation for an internal review with the drivers responsible for serving your area. Our records indicate that your shipment ************ regrettably incurred package damage while being processed through our sorting facilities. The delivery shows as completed on September 18, at 12:09 p.m.  Per our discussion,the shipper was notified for replacement or refund support.
   
  Subsequent replacement shipment with tracking number ************ shows accurately delivered to the address reported on September 20, at 11:53 a.m.    

  FedEx regrets any inconvenience you were caused. Your business is important to us, and we appreciate the opportunity to continue efforts to ensure future shipments are handled to your satisfaction.
  
  

  Respectfully, 

   

  FedEx

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20617816
  
  I am rejecting this response because: we both know it didnt suffer damage at a processing facility. ************************* from KDKA paid ur driver to open the package and damage the sign because hes a white supremacist and Im black. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a package from FedEx. and even signed up online their website to receive updates in regards to tracking status. I live in a locked community and the resident's (myself included) all have a buzzer to be ringed to have someone come pick up mail/packages and not to leave packages outside the building as we have a very bad issue of people stealing packages left outside. I had requested to have my package delivered and my buzzer rang. I was home all day and no one buzzed my unit. About late afternoon, a text message came through my phone from FedEx driver with a picture of my package outside our building. I raced down to were it was supposed to be at and no package was there. I even contacted the residents who were home at the time if they had either picked up or seen my package. All residents said no. I reached out to FedEx and explained that the driver did not follow any directions and due to his/her error of leaving package outside the building and was taken. I started a claim with FedEx and I had to speak to three separate representatives to finally start a claim. my case number is C-********* Ref-***** and I received an email from Fedex on 09/17/23 stating that regarding my tracking number of ************ that shipment was delivered correctly and the case is now closed. Other resident's I spoke with in regards to receiving a package from FedEx stated that if they are not able to deliver package, then package is taken to a FedEx facility so that customer can come and pick it up themselves. This was not done at all.

  

  Business Response

  Date: 09/25/2023

  Dear ***********************,
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking number 783663874710.
  
  Per our conversation local management has contacted you and addressed this issue and you are awaiting a response from your shipper regarding reimbursement or replacement of your contents. 
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

  Respectfully,

  FedEx

  
  

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20617263
  
  I am rejecting this response because: the phone call I received from FedEx ******* office was the person I was speaking with was rude and didn't offer any apology for the missing package. I was supposed to receive a response back from the supervisor of the driver, but that never happened. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/03/2023

  Dear ***********************,
  
  This is in response to your rejection due to the lack of response from local management regarding your concerns.
  
  Local management has now contacted you and addressed your concerns, as well as provided you with the local number in the event there are future issues.

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ********************** 203

  *******, ** 98103

  
  

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "FedEx is the Worst"... FedEx Case Number C-********* Ref-***** for Tracking Number ************ On Sept 14, 2023, the Package was to arrive. Fedex website reported delivery early, expect delivery on Sept 13, 2023. The package never arrived on the 13th or 14th. From Sept 14 to Sept 17, 2023, Tracking Number ************ never arrived. After spending 3 days and several hours on the phone to their Customer and "tracing Department, both continued to say it would be delivered and, out for delivery then it'll be delivered the "Next Day". I spoke to a FedEx Driver in my area and was told specifically "the customer services representatives lie all the time". At their location in the "****** ** and ******** ** area", "packages sit around for days" because the employees don't want to work. You cannot go pick up your deliveries for the FedEx Hubs nor can you speak to any Supervisors or Managers when requested. My phone calls were transferred "out of the ** to *************** and then, ****************** or ***********, for a ** delivery problem, Really? Fedex is the Worst I don't use them but merchants continue to. In the future, before I order anything from a Merchant If they use FedEx, I'll buy from somewhere else that does not use FedEx. Solution Sought. Please stop Advertising "and Sending Alerts "Your Package is out for Delivery" when they know for a fact it is not. Stop the lies Fedex. You cost me time and money with your representatives assuring me "It will be out for delivery tomorrow" refusing to connect you with a manager or supervisor concerning a claim and telling you " someone will call you back" when they do not. Yes, FedEx is the Worst Delivery System in the US. I will never use them and after reviewing the thousands of complaints about and news features, It confirms it for me.

  Customer Answer

  Date: 09/18/2023

  After Waiting all this Time, This is what I received from Fedex 4 days after the Date the Package was supposed to be delivered. I'm at a lost for words. After all the phone calls and changes in delivery dates, put on the truck, taken off the truck, and back at FedEx processing center, out for delivery then back to in transit status is unacceptable. The package handler(s) knew they broke the contents which is why they didn't want to deliver it.

  

  Business Response

  Date: 09/22/2023

  Dear ***************, 

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. This issue has been escalated internally.
  
  FedEx has researched this issue. It appears that the shipment traveling on package tracking number ************  was routed incorrectly between service routes in your area. We regret the delays caused,  while the issue was being investigated. Per your instructions the shipment was made available for pickup at the FedEx Ground station responsible for serving your location, and recorded as tendered to you on September 18th at 4:06 p.m. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or claims for transportation services. 

  
  Any exception to our service,regardless of cause, *** produce undesirable consequences for our customers,and we truly regret any difficulties which *** have been caused in this instance.  Please be assured that this has been forwarded to senior management for review and necessary corrective action for future deliveries has been taken.
  
  On behalf of FedEx, your  business is important to us, and we hope you will allow us other opportunities to serve you.
  
  

  Respectfully,

  
  FedEx

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20617185
  
  I am rejecting this response because: After multiple phone calls I was informed there was no Supervisor available. After several more calls "I made" I was told it was being looked into and someone would call me back. For at 3 days after the package was scheduled to be delivered FedEx tracking would show out for delivery then, delayed. For 2 additional Days the online tracking went back and forth between delayed to out for delivery then "no updates at this time". It wasn't until I did speak to someone from the **************** who stayed on the phone with me until he Assured me the Package was still at the ****** ** Location. Since he was able to confirm "Where The Package Was", I asked him to fond out if I could pick up the Package. "It was tossed around" even though on Your FedEx Box, it Said "Fragile, Handle with Care, This side Up". So, to suggest that Fedex was "cooperating all along is not true. I had to be transferred "Overseas" several times concerning A package that had been sitting ********************************************************************* ** than it took for the package to arrive to **. So, to suggest that While you were still "Investigating" the whereabouts of the package when " decided to come and pick it up" is a farce. As soon as I was able to find a decent Representative who cared about my ******, and track the package down is when I decided I would drive the 50 Miles to get it myself rather than see |one more message saying your package is out for delivery". FedEx, your employee(s) knew the item was damaged and handed me the box like nothing happened. So no, I reject their response and now have to wait over a month to be reimbursed, not by FedEx ( who should step up and do the Right thing)  but, buy the shipper who paid extra to "ensure the Package arrived on time using your service. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/13/2023

  Dear Mr.  ******, 

   

  Thank you for your reply. Our apologies that we *** not have answered to your satisfaction.    

  
  Please accept our regrets if the circumstances regarding your efforts for this shipment pickup were not accurately communicated. Any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance.

  Per our conversation, we confirmed the root cause of the issue, and it has been addressed appropriately for the future. To further help the situation, a direct phone number has been made available to you to assist with your future shipments.  

  
  On behalf of FedEx, your business is important to us, and we hope you will allow us other opportunities to serve you.

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a previous complaint where fed ex was changing my address to my old address and delivering my package to the old address which I thought was resolved. I started getting my packages from fed ex then my last package again was delived to the old address. Apparently when my package was at the first hub they changed my address so when they scanned the upc it would say my old address even though the package was clearly marked with my correct address. I want this fixed. I do not know why my address is showing as a bad address I have received packages from **** and ***** My replacement for my first missing package was not delivered to me again!

  

  Business Response

  Date: 09/19/2023

  Dear *********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  It appears that the shipment traveling on package tracking number 61290328627154775198 was routed incorrectly to your old address and delivered there on September 15, 2023, at 1:49 p.m., due to a system issue that was capturing your old address. Our local office has confirmed this issue is now resolved. Also, per our conversation, you were able to retrieve this package from your old address.

  We understand your concerns regarding this issue and we want you to know that Customer satisfaction remains our highest priority.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you. 
  
  Respectfully, 
  

  FedEx  

  
  

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  262 **************

  **********, ** 51105

  
  

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** sent a package using FedEx tracking ************. FedEx first said that they tried to deliver my package on 09/13/23 but that the business is closed I live in a house, in a residential area, we are not a business. The next day, 11/14/24 FedEx said the package was delivered at 11:16 AM. It was not. I have cameras all around my property and garage. No FedEx driver or vehicle ever appeared. I also checked with all of my neighbors and they checked their cameras. I then called FedEx because ground delivery is supposed to have an image of the delivery. The customer service rep at Fedex told me that there is supposed to be an image but that the delivery driver didnt take one. He said that I need to file a complaint with the FedEx Headquarters in *********, **.I tried to do that today, and I was told that the merchant has to file the complaint.

  

  Business Response

  Date: 09/18/2023

  Dear : *****************************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ traveling to your address of ********************************** ******** **. 97201.
  
  Per our conversation local management has contacted you and addressed this issue. You have advised that you did receive your package on 9-17-2023.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ******************************

  ********, ** 97201

  
  

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex ground delivery person on this route has stolen our bed frame package and falsified drop off and a bogus signature of All As, we contacted ******* and tried getting through to Fedex and they are dragging their feet. This person needs to be fired and we want our delivery!

  

  Business Response

  Date: 09/21/2023

  Dear ****************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx