Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from ***** the tracking# ************. I received the package and opened it, there were no shoes inside only shoe box, and the shoe box was not the style i bought. I checked the bottom of the package box and it was opened and re-taped, but the original **** package box the bottom is glued not taped. I think delivery guy stole my shoes.

  

  Business Response

  Date: 12/06/2022

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the 

  tracking number 611346380076.  Our records indicate a proof of delivery on 

  November 7, 2022, at 3:06 p.m., and since it is approximately a month since

  delivery we would not have any additional information so the shipper should

  be contacted.  We call you on November 7, 2022, and left a voice message,

  however there appeared to be an issue with phone line.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

   

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18523335
  
  I am rejecting this response because:
  You didnt call me or left a voice message on November 7, 2022. The package signature service was not requested. FedEx delivery guys never call without signature service.
  
  The shoes are limited quantity and reselling online for more than their retail price. **** was out of stock and can only refund, it is not fair. I don't want a refund, I just want my shoes. Please investigate the delivery guys and don't let this happen again.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package that was supposed to be delivered on Dec 1. They just keep lying stating weather delay, but there have been no weather events. Now they say package delivery date pending. And I have spoken to their "customer service" 3 times. They just keep promising it will be delivered the next day. State they escalated my case to a trace agent. That trace agent calls and just says she hopes my package will arrive by Dec 7th. This is my dogs prescription dog food for kidney issues. I can't just keep waiting for it. It can't be bought in any store, it has to be ordered. They have been absolutely no help. State the package isn't lost, but can't tell me where it is or when it will arrive.

  

  Business Response

  Date: 12/19/2022

  Dear *************************:

  Your report to the Better Business Bureau regarding tracking number ************ was received.

  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was picked up on December 13, 2022, at 12:37 p.m., to which you have confirmed receipt.

  We regret to learn of your report that some the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

  Your concerns regarding the shipment have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  

  
  Respectfully,

  FedEx
  

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov 22, 2022, I placed a order from rockauto.com, and was emailed when it shipped via fedex #************, i was told it would be here on the 23rd of nov. I finnally received notification on nov 27, that my package was delivered. I was home the entire day, fedex, NEVER came to my home, nor delivered it to me. Upon looking at the tracking information and the photo that was taken, it was NOT delivered to my house, but somewhere else, the photo shows wooden steps with a handrail, I have concrete steps, with NO handrail. I spoke with customer service, and they stated, they would retrieve the incorrectly delivered package and have it to me in 2 business days. So I waited, the 2 days came and went, so I called again, and was told they would call me right back..so i waited quite a while, and finally a voicemail was left for me, saying they "received no response from the unit" and for me to contact rock auto (Which I have). So today is dec 4th, and I still have **NOT** received my package.SInce I was clearly told I would get my package, and the fact I have NOT ever received the package I ordered, I will need fedex to find my package, and get it to me ASAP (no later than tuesday dec 6, 2022), I feel this is fair since I was told 2 business days to get my package. So that gives fedex 2 business days as I was told.I will accept **NO** other response other than is what is stated above (my package being delivered to me by dec 6, 2022)The photo attached is the photo from fedex's tracking, this is NOT my house, nor my steps.

  

  Business Response

  Date: 12/06/2022

  Dear ****************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Your concerns have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18523091
  
  I am rejecting this response because:

   

  Why should I have to contact the shipper, when your company is the ones who delivered it to someone elses house. I was told CLEARLY when I called the first time, that my package would be retrieved from the incorrect delivery location, and brought to me within 2 business days, this never happened. I do NOT appreciate being lied to.

   

  I would also note, another shipment arrived today, and the driver attempted to deliver my package to ANOTHER address, before I asked him what address he was trying to find. He drove to my mailbox, which is CLEARLY labeled with my address, then drove further south to my neighbor and started to deliver MY package to their address, and again, the neighbors mailbox is CLEARLY labeled with the address.

  It is obvious that fedex does NOT deliver packages to the correct address as today yet again proved.

  I was told TWO BUSINESS days and you would retrieve my package and deliver it to me, but you have NOT done so, so I reject your respnse completely, since it's now been over a WEEK.

  How about your drivers reading the addresses marked on mailboxes, and do their job correctly.

  YOU WILL CONTACT THE "SHIPPER" AND GET MY PACKAGE DELIVERED TO ME AS YOU SAID YOU WOULD.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, I purchased a Steam Deck game console from Valve's steam. The package was shipped by FedEx, but it was lost by FedEx on the way to the destination address. I haven't received the package yet. FedEx insisted that they sent the package to the correct address, rejected my claim, and claimed that valve company must cooperate with me to file a claim with them. But the fact is that my package has completely disappeared, and even the signee on the waybill is not my forwarding warehouse, how can FedEx say it was delivered to the correct address? My package is worth $399 and since valve refuses to cooperate with this, I would like direct compensation from FedEx.

  

  Business Response

  Date: 12/07/2022

  December 7, 2022

  *************************
  33 ********************************
  *********, ************* ***

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case#******** has been escalated to ******************** for review.

  Based off the records it does not appear that the referenced Ground Shipment # was enroute to the address above. 

  Please verify the Ground Shipment # and contact me directly at ************************************************* so I can assist you with any questions/concerns you may have. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department

   

   

   

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I made a purchase on amazon.com with a 3rd party seller for a powered ride in jeep. It was scheduled to be delivered Dec 1st through the sixth 2022 through FedEx. An attempt was made on sat Dec 3rd. I was home and according to the 2 blink cameras the driver did lightly knock on the door. They did not leave the package as I was not informed it required a signature. I called FedEx to see what the next step was. I was advised fedex did not deliver to my area on Sunday and he opened a case to have the package delivered on Monday Dec 6th between 6:30 pm and 8 pm since I work through the week and would not be available to sign. Sunday rolled around and I received a notification that the package would be delivered that day. I was confused as I was told they do not deliver to my area on Sunday. At 11am I received an e-mail saying they attempted delivery. I sat by the front door all morning so I check my cameras and no one attempted the delivery. I called fedex to try and find out what to do next. I was advised thatbthere in no way to reach a manager and they would open a case to reattpemt that same day. I attempted to call fedex when 5pm rolled around for an update. They advised me the case stated it would be delivered on Tuesday Dec 6th between 8am and 8pm. I asked to speak to a manager and I was advised there is absolutely no way to speak with a manager. I then asked for a corporate number. They advised me there is no corporate number. She advised I log in and pay for a scheduled delivery. I advised I have proof that their driver did not attempt the delivery they said they did so why should I pay? She advised they can hold the item for pick up. I advised I do not have a vehicle large enough which is why it was ordered to be shipped. The call went nowhere with no way to escalate any issue to a manager or anyone else. At this point the tracking number tells me delivery will be attempted tomorrow Monday Dec 5th which contradicts the information I was given by the rep.

  

  Business Response

  Date: 12/06/2022

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  Tracking data reflects that the shipment was delivered at 12:56 p.m. on December 5, 2022.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.  Your concerns have been brought to the attention of  management responsible for our FedEx Ground operations in *******************.  This will be addressed internally with the drivers serving your area.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will also be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,

  
  FedEx
  

  
  

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has lost or misdelivered several packages in the last 3 months and when I call to get resolution they dont do anything. Im missing packages and money spent. They do nothing to look into it, lie and tell me they will call me back but dont. I want my money back or package found.

  

  Business Response

  Date: 12/21/2022

  Dear ***************************
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address. Research was made and no alternate delivery information is available for package tracking # ************. Local FedEx Management has been advised of your concerns and dissatisfaction. Better attentions will be made to support safety while delivering in your apartment complex. 
  
  FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at
  https://www.fedex.com/en-us/delivery-manager.html 
  FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when available.  You may also consider requesting signature service or redirect to hold on future orders.  
  
  Because your financial arrangements are with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies.  
  
  On behalf of FedEx, we extend our sincere apologies for any inconveniences you were caused. 

  Respectfully, 

  FedEx

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay last week I had a fedex package that was sold on the website mercari but it end up being returned but the package was never received back to me and the package was supposed to be delivered on November 29th but never came so I sat and waited for about 4 days until I just called the company just for them to tell me they are now going to ship the package back to my house so that means all the time this FedEx location was going to keep my package and never deliver it at all

  

  Business Response

  Date: 12/13/2022

  Dear ***********************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 391083619622 was delivered at 3:50 PM on December 9th, 2022.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a package stop tracking at a FedEx facility since 11/23 (It is now 12/4). I have wasted so many days with phone calls, getting told false information and passed around. One rep told me "they can still see the package is moving". Lies..as I was told the next day it is considered lost, so I need to file a claim. I was told because it was FedEx surepost that she would put a ticket in and they would call me back that day...no phone call. I have wasted so much time trying to track down this missing package with zero help. Tracking number ********************. I have now lost out on this sale because the buyer is not happy it has taken so long.

  

  Business Response

  Date: 12/12/2022

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ******************** was received.? We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Please contact your shipper and have them to start their lost package claims for review.
  For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking #************ This will be the third time I have ordered wine and of course need to sign for the package to be of age. Each time I have been told "delivery attempt made, no one home". I have video cameras at my front door and evidence that no attempt was made. On one occasion the wine package was delivered while no one was home but was marked as delivered with a signature. This needs to be corrected.

  

  Business Response

  Date: 12/19/2022

  Dear ****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 391280530193.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx claims they attempted delivery of an item that requires a signature at 12:20 pm on December 2nd at my home. At that time, I was sitting 10 feet from my front door. No attempt was made. Tracking on their website tells me they will make another attempt on the next business day. That puts my package 3 actual days behind, assuming the next driver doesn't also fake the delivery. When I attempted to contact FedEx, I was given a voice prompt menu. I said 'complaint' and it gave me an automated message telling me to call back during regular hours and hung up. It didn't bother to tell me what those hours are. Clearly this system is designed to discourage people from making complaints or having issues resolved.

  

  Business Response

  Date: 12/06/2022

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the  

  tracking number 618097869543.  Our records indicate a proof of delivery on 

  December 5, 2022, at 3:06 p.m..  We attempted to call you on December 5,

  2022, however your voice mail is not set up.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18519890
  
  I am rejecting this response because: the package in question was my phone. That's why it was so important to get it on time.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/08/2022

  Dear ******************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the  
  tracking number 618097869543.  Our records indicate a proof of delivery on 
  December 5, 2022, at 3:06 p.m., at main entrance, with your name noted.

  We suggest you contact the shipper.

  Please accept our sincere apologies for any inconvenience you have encountered.
  

  We value the trust our customers place in us, and we look forward to serving you
  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18519890
  
  I am rejecting this response because: it doesn't address the fact that there was no attempt to deliver made on December 2nd.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/13/2022

   
  Date Sent: 12/8/2022 2:17:42 PM
   
  Complaint: 18519890
  
  I am rejecting this response because: it doesn't address the fact that there was no attempt to deliver made on December 2nd.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/14/2022

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 

  The appropriate management has been notified of your concerns regarding the tracking

  number 391271628103.  We have confirmed with the courier's manager, who was on 

  the vehicle as well on December 2, 2022, that a delivery attempt was made at 12:20 p.m.,

  and this package did require a indirect signature.

  Please accept our sincere apologies for any inconvenience you have encountered. We

  value the trust our customers place in us, and we look forward to serving you more

  satisfactorily in the future. 
   
  Respectfully,

  FedEx