Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,426 total complaints in the last 3 years.
- 5,047 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/26/23 at 3:58PM, I paid to have a package shipped from *******, ** to ************, IA for 2 day delivery being that following Monday was Memorial Day and delivery was scheduled for May 31st, on Wednesday. I track the package between May 31st and June 10th, which reflected, "unfortunately, there is no information on this package" or something similar. I called to file a complaint, as this was shipped at the Winchester FedEx office. I was told to call FedEx and file a claim on Monday, June 12th. Surprise, on Monday...information, "ALLEGING" that the package was delivered is in the system. The recipient did not receive it and to make matters worse, the company FedEx'd a package to me around May 24th, I have never received it, but their tracking shows delivered. Apparently FedEx is in trouble due to the pilot strike, but stealing customers money and not delivering to stay afloat is not a way out. I want my money and payment for the death certificate I purchased and must replace to send to the insurance company. I'm ringing the alarm on this company.
Business Response
Date: 06/27/2023
Dear FedEx Customer,
FedEx values your business. We received your claim request for the shipment referenced above, and we are issuing a check in settlement of the claims detailed on the Payment Listing provided with your settlement.
We appreciate your business and look forward to serving you in the future.
Sincerely,
FedEx Cargo ClaimsCustomer Answer
Date: 06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************************************, ** 38127Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped a small lathe, well packed in a custom crate, from CA to GA. ***** weighed 135# and was 40" x 22" x 13". Upon arrival, recipient discovered motor had broken away from the mounting board, destroying motor and a couple of parts of the lathe. FedEx denied claim saying that it was improperly packaged. This was shipped through ***** and I can't get into the claim to review, upload more photos. and adjust the claim amount. Tracking # ************, case C-110096630.This item was secured in the crate with a 2" by 6" brace holding the lathe and mounting board in place. It could withstand normal and rough handling. Clearly, the crate was allowed to fall from a standing position onto its lid, which shocked the motor away from the mounting board. This to me is mishandling, and I believe FedEx should bear some responsibility for the damages. The item was insured for $1250, and it will cost me $305 for a new motor and lathe parts of $115, total of $420. I also had to pay reverse shipping of $221. Initial claim amount was for $970, but the damage to the main body of the lathe was less than I anticipated.Business Response
Date: 06/16/2023
Good afternoon,
Your claim can be further reviewed. Please check your email for further instructions and contact information so that we can update your claim.
Thank you,
**************** | ******************** | FedEx
Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have complained so many times, I have a bookmark to you for this reason.FedEx mis-delivered my order to the wrong address, which is both unknown to me AND FedEx.They have provided a picture of the location it was delivered and it is NOT MY ADDRESS.There is no way of knowing if the package was stolen or mis-delivered, or WHAT CITY, STATE OR COUNTRY it has landed in.FedEx cannot locate the package, refuses to assist me any further and now requires me to contact ******** blaming them.******* will not help me. ******* has my money and I have nothing.Why is this allowed????Business Response
Date: 06/28/2023
Dear *********************************
?
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 1:09 p.m. and ************ at 1:08 p.m. on June 3, 2023.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/01/2023
Complaint: 20161986
I am rejecting this response because:You ARE the "Shipper", you fools!!!!!!!!!!!!!!
Find my phone or I ****************************** have until after the holiday, then I will NOT negotiate any further.
YOU ROTTEN LIARS!!!!!!!!!!!!!!
Sincerely,
*********************************Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $29.01 to FedEx to ship package from my address to the Iowa State Fair, Photography Salon, *******************************************************************. (tracking# ************) The package was sent Monday, June 5, 2023 and was promised to be delivered Wednesday, June 7, 2023. The package has never been delivered. Each day I receive an email saying my package is being delayed and they will attempt to deliver the next business day. The excuse is no one there. I have called the **** State Fair ********************* multiple times. They are there. FedEx customer service says sorry, they feel my pain. They have made no attempt to call the fair. I think considering the money spent to send a 3 lb. pkg for 2 day delivery and their lack of desire to deliver needs to be addressed.Business Response
Date: 06/28/2023
Dear *********************************,
Your report to the Better Business Bureau regarding tracking number 772343561152 was received.?
Our records show your package was picked up at a FedEx location on June 13, 2023 at 4:02 p.m., after multiple unsuccessful attempts were made to deliver to the designated location for the fairgrounds.
We regret any inconvenience you experienced as a result of this situation.
Thank you for your patience in this matter and for shipping with FedEx.Respectfully,
FedEx
Initial Complaint
Date:06/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/19/2023 I shipped a Gourmet Microwave via Fedex using tracking number ************, I also purchased the extra declared insurance for $1616 (value of microwave). The microwave arrived damaged on 5/25/2023 and was refused by the recipient in ********, *****. I received the microwave back and it was indeed damaged on the bottom metal case (appears to be dropped hard). The shipment was well packed as shown by pictures. I filed a claim on 5/30/23 and received an email with denial and they wanted me to get an estimate to repair the microwave. Unfortunately there is nowhere to repair this damage. I am requesting the claim in the amount of the microwave $1616.00 and the shipping cost of $138.27. Total $1754.27Business Response
Date: 06/13/2023
June 13, 2023
Dear Customer;
Your BBB Case#******** was escalated to my desk for review.
A payment in the amount of $1864.87 is being processed and will be sent to you via USPS.
Thank you
Hope I / ******************** / FedEx Ground Claims Department
Customer Answer
Date: 06/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************************************, ** 99353Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx left a very large heavy box in my garage--this package should have gone to:*************************** ******************************************************************* The tracking number is illegible. I have made numerous calls to FedEx and they say that without a tracking number they will not pick up the package. I am going to start charging FedEx a daily storage fee. I can't put my car in my garage because I can't move the box. This was supposed to go to someone in ANOTHER town. And FedEx is of no help whatsoever and seems to not care that they have made this mistake.Customer Answer
Date: 06/12/2023
As noted, the package was meant for someone else and misdelivered. The tracking number is ILLEGIBLE. This does not absolve FedEx of its responsibility. It can't simply leave large packages in my garage that I never ordered. This was ordered by someone in another town. FedEx needs to address this. I have uploaded all the images I can.
Business Response
Date: 06/16/2023
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns regarding the package received in error have been brought to the attention of local management for review and has been picked up from your location. This will be addressed internally with the drivers serving your area.
As a gesture of goodwill, credit of $50.00 will be sent to you in a form of a check.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was supposed to be delivered on 8/14/22 when I would be back in town. Fed-Ex asked to move up the delivery date because the package arrived to their warehouse early. I was out of town so I said no. They agreed over the phone to deliver the package when I arrived home. When I got back home on the 14th they said I must pick up the package or they would ship it back to the warehouse. I rented a car to pick up the product. Their customer service reps on ******* continue saying I directed the product to their warehouse and therefore I had to pick it up. That is not true. I had no control over it arriving at their warehouse early or how the delivery would be processed. They rerouted the product and will not accept responsibility or make a financial resolution. tracking # ************Business Response
Date: 06/23/2023
Dear *****************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 08/03/2024
I purchased from ******* but ******* turned over the delivery duties to FedEx. FedEx was negligent, not *******. FedEx kept the package and made me come get it. FedEx profited from the agreement with ******* but did not perform their duties. I WOULD LIKE TO SEE A COPY OF THE AGREEMENT BETWEEN FEDEX AND WALMART. Since they were compensated and did no work they should fork over part of the compensation they received. It's called integrity.Customer Answer
Date: 08/11/2024
Complaint: 20171880
I am rejecting this response because: You have benefitted financially by getting paid for work you did not perform. I would like a $25.00 voucher. If you are not willing to provide it I would like a copy of the agreement between your company and *******. I would also like to have ******* and any other companies you have agreements with to be made aware of your business practices.
Sincerely,
*****************************Initial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to contact them to Return To Sender a package sent to the incorrect address. I could not contact them there was no option to stop the packages. I could not speak with a person I could not resolve the issue. I received no customer service and was not able to get a service paid for rendered.Customer Answer
Date: 06/14/2023
More FedEx Shipment ************: Your package could not be delivered...
FedEx Shipment ************: Your package could not be delivered
Business Response
Date: 06/19/2023
Dear *******,
Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that the address on your shipment was incorrect. We were unable to complete the delivery of the shipment; therefore, it was returned to the shipper locations on tracking numbers ************ and ************ and both delivered today June 19th, 2023.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExBusiness Response
Date: 06/20/2023
Date Sent: 6/19/2023 2:32:44 PM
Dear *******,
Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. We regret any inconvenience you experienced as a result of this situation.
Our records indicate that the address on your shipment was incorrect. We were unable to complete the delivery of the shipment; therefore, it was returned to the shipper locations on tracking numbers ************ and ************ and both delivered today June 19th, 2023.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THEY BILLED ME FOR A SHIPMENT IN THE AMOUNT OF $3063.12 THAT NEVER TOOK PLACE. THEY ALSO BILLED ME TO MY AMEX CARD IN THE AMOUNT OF $226.90 OUT OF NOWHERE FOR SHIPPING THAT WASN'T EVEN ME, USING MY CREDIT CARD FRAUDULENTLY. I HAVE SPENT HOURS AND HOURS ON THE ***** TRYING TO GET HELP FROM FEDEX AND RARELY AM I SUCCESSFUL IN GETTING ACCURATE AND EFFECTIVE HELP. WHEN I THINK I HAVE RECEIVED GOOD SERVICE ON A CALL, IT HAS TURNED OUT THAT THE PERSON MISSED SOMETHING VITAL THAT LATER CAUSES EXTREME PROBLEMS AND THEN I CANNOT GET HELP AGAIN FROM ANYONE. THEY ARE CLOSED ON WEEKENDS TO DISCUSS BILLING MATTERS ON TOP OF THIS. I AM COMPLETELY DISGUSTED BY THE LACK OF PROFESSIONALISM AND LACK OF COMPETENCE OF THIS COMPANY AT EVERY LEVEL OF CUSTOMER SERVICE THROUGH HIGHER LEVELS OF MANAGEMENT AND I HAVE NO IDEA HOW THEY ARE STAYING IN BUSINESS, UNLESS THEY HAVE SOME KIND OF ACCOUNT WITH ILLEGAL DRUG SHIPPING OR SOMETHING ELSE VERY NEFARIOUS. PLEASE CLEAR MY ACCOUNT ALL ANY OF THE CHARGES FOR NOT SHIPPING ANYTHING AND PLEASE CLOSE MY ACCOUNT OUT SO THAT I NEVER HEAR FROM FEDEX AGAIN. I NEVER WANT TO DEAL WITH THIS COMPANY AND THEIR LIES AND FUMBLING IDIOCY AGAIN.Customer Answer
Date: 06/10/2023
Account number - *********Business Response
Date: 06/27/2023
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding
the billing of tracking number ************ and the late fees. Revenue
Services processed a credit of shipping charges on June 27, 2023, so please
allow 3 to 5 business days. Also, the late fees of $226.90 can be credited once
a required form is filled out so you will need to call ************** so they can
assist you with the invoice number *********, and then your account can be
closed after a verification process. Please request escalation if any issue.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delivered a package with about $250 worth of auto parts in it. The parts were destroyed, when they delivered the package they slammed it down in front of my garage door denting my door and the side aluminum.At this point to replace the door is nearly $6,000, they first said someone would call back in 24 hours that didnt happen so I called back then they said 48 hours. They are blowing me off. I will be filing a police report for criminal damage to property if they do not respond ASAP. I have it on camera as well. The driver even took a picture of where he left the packageBusiness Response
Date: 06/16/2023
Dear *****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. I look forward to your call ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedEx
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