Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2023, FedEx delivered us 4 radiators that were damaged during shipping, but we did not accept them. The radiators were return to the manufacturer.I submitted a claim and FedEx sent me a confirmation of it on April 17,**************************************************************** Phone: ************** Fax: ************** FedEx Claim ******* 0023-029341 Freight Bill ******* ********** Your Claim ******* ******** Amount of Claim: $10,608.60 ****************** FedEx Freight The radiators were manufactured by:*******************************.***********************************. *********, ** ***** Salesperson contact:*************************** Office: *****************, Cell: ************ ******************************** Since we saw the radiators were damaged, I sent a claim, and I was contacted by this person: ********************* ********************* | Cargo Claims Examiner FedEx Services | ************ ************************************** I explained she details of the problem and sent pictures and documents she requested. Yesterday I received information, and she said that FedEx cannot pay for this claim the claim. At first, she recommended us to make a reparation of the radiators, but the manufacturer told me that 2 of the radiators are not reparable and the other two may have been repaired but would have voided their manufacture warranty due to unforeseen issues due to the damage.We cannot use these radiators without warranty because they are dedicated components of an oil transformer with the cost of $175,000.00.I requested your help because I already sent all the information I have and explained the problem.I can send you all the information and documents I have.Our company needs that FedEx pay for damaged material, that were damaged during the shipping.

  

  Business Response

  Date: 06/16/2023

  Good morning.   I have been in contact with *********************** with ******** Electric Components regarding this claim and shipment delivery.   I assured her that this claim is not currently declined.  I called and left a voicemail for *************************** with Trantech Radiator regarding these damaged radiators returned back to his company.  He has four (4) and I have questions about two (2) in which he stated might be repairable.   This is the last information that I will need to move forward with some sort of payment to the claimant, ******** Electric Components.  *********************** stated that she understood and would await my response after getting the information I need from ***************************. Thank you.

   

  ***********************

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Just a reminder that we need to use the radiators with warranty. This is the information we received from the manufacturer about it: "due to the type of material and damage they suffered, we cannot guarantee the repair.

  I already sent FedEx this information, but it is difficult to understand for them.

  
  Sincerely,
  
  ***********************

  ********************************

  ******, ** 90058

  
  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20180835
  
  I am rejecting this response because: 

  I received a call from FedEx to explain that this claim is not currently declined. *********************** asked me if these damaged radiators are for a custom transformer and I told her yes.
  She told me that left a voicemail for *************************** with ***************** regarding these damaged radiators that were returned back to his company.
  I told her that this was okay and I would wait for information. After I reviewed the information on Better Business Bureau process complain ID ******** , I accepted that it was the information I received from the person of FedEx, but I assumed that she will send more information after she talk to ****************************
  At this moment the situation is the same as we start with this complaint. We have not received more information from FedEx, neither the payment. With the information I received from BBB that the case is close because I marked as resolved. I misunderstand the information because I just wanted to marked that I agreed with the information I was reading that was the same we talked on the phone call, but there was no information to resolve the case.
  
   
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20180835
  
  I am rejecting this response because: 
  
  I received a call from FedEx to explain that this claim is not currently declined. *********************** asked me if these damaged radiators are for a custom transformer and I told her yes.
  She told me that left a voicemail for *************************** with ***************** regarding these damaged radiators that were returned back to his company.
  I told her that this was okay and I would wait for information. After I reviewed the information on Better Business Bureau process complain ID ******** , I accepted that it was the information I received from the person of FedEx, but I assumed that she will send more information after she talk to ****************************
  At this moment the situation is the same as we start with this complaint. We have not received more information from FedEx, neither the payment. With the information I received from BBB that the case is close because I marked as resolved. I misunderstand the information because I just wanted to marked that I agreed with the information I was reading that was the same we talked on the phone call, but there was no information to resolve the case.
  
   
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/09/2023

  We have been in contact with the claimant ********************* regarding this claim.  We worked through the mitigation issue and were ready to finalize the claim after we picked up the damaged items.  However, it was stated that the consignee scrapped the product and it was no longer available for FedEx salvage pick up.  We salvage product when damaged to try and recoup some of the cost.  We checked with our salvage facility and they felt we could have received more than the scrap price we were told of $328.  When salvage is not available for salvage pick up the normal procedure is to amend the claim to 50% of the claimed amount.  However, I offered to discount $2000 on this and settle the claim.  This was rejected by ***, the claimant.   Due to the large amount of this claim we are required to have more than has been offered.  This is currently being reviewed by other claims leadership and we have been in communication with the claimant to settle and finalize this claim.

   

  Thank you,

  ***********************

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint related to a denied request for a refund on a late overnight delivery. On 5/19 paid $437.06 to overnight ship a package to ********* from a store location in *********. The package did not arrive until May 22nd. I initially contacted FedEx on the 20th and was told I needed to wait until the package was actually delivered to begin the refund process. After several attempts to complete the online form (repeated error message the form was not operational), I spoke with an associate on May 24th that instructed me to fill out a freight claim - he walked me through the process. I explained that this did not seem to be the appropriate approach based on the options on the form. He explained it would cause red flags in their system and someone would contact me. I received a denial on June 2nd via email and I received no additional communication. Since that date I have called the revenue department several times. One associate refused to help me further claiming that it was a tech issue on my end. I then spoke with the IT department that explained there was a known issue with the form and they explained to the revenue associate to file the form for me. I was told I would hear back in 48 hours and did not. I waited about a week and called back when I had not heard anything. The form was resubmitted and I was told I would be contacted in 48 hours. I was once again never contacted. I called today (6/13/23) and the associate told me the claim was denied as it was filed past the 15 day window, per the policy. I tried to provide additional information explaining this process was started on 5/24, but when that did not work I asked to speak with a supervisor. That request was denied as the supervisor would not offer me a different answer and she then hung up on me. I have been told by all associates throughout this process that I should get a refund however, they prolonged the process so long that they say I now no longer qualify.

  

  Business Response

  Date: 06/16/2023

  Dear *********************************:  
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.  
  
  A credit of $437.96 was processed on June 6, 2023.for FedEx tracking number number 398544054191. 
  Per our conversation this credit has been received. 

  Your concerns regarding issues with Customer Service have been brought to the attention of management and will be addressed internally.   

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serv
  
  
  Respectfully,  

  
  FedEx 
   

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a delivery that was delivered by a Fedex driver on 06/03/2023 at 15:43 to my address. The delivery person had decided to throw my package at my front porch and proceeded to drive off. Upon witnessing this and capturing it on my Ring doorbell camera, I went out to the truck a few houses down and promptly told the driver not to throw my packages especially when they are labeled as fragile. The delivery person complied and said he wouldn't throw my packages. Again on 06/12/2023 at 16:03 the same delivery person threw another package at my porch and drove off. Both packages labeled fragile were tossed onto my porch carelessly. This is unacceptable as we have live animals exclusively shipped through fedex to this address, and tossing those packages could result in the death of expensive lizards. This needs to stop immediately, and the driver involved should be terminated as soon as possible. I am not able to attach the videos from the ring doorbell on BBB. Please contact me with a support email that I can send the evidence to. Thank you.

  

  Business Response

  Date: 06/15/2023

  Dear : ***************************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments #*********** and #************ traveling to your address of **********************************************. 19958.
  
  I contacted the local management for your location, requesting that they address this issue. Management has advised that this has been addressed with the provider and the driver(s) servicing your location.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will accept their proposed resolution upon the proper delivery procedures from FEDEX. 

  
  Sincerely,
  
  ***********************

  18831 **************

  *****, ** 19958

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute of Excessive Delivery Charges and Undelivered Packages with FedEx I am writing to bring to your attention a serious issue I encountered with FedEx, involving excessive delivery charges and undelivered packages.On 05/31/2023 , I shipped 15 packages using FedEx services. Prior to shipping, I encountered a problem with the FedEx Delivery Manager where it failed to take the correct address for my packages. I reached out to FedEx's customer service for help. The representative advised me to ship the packages with the current label and then submit an address correction. At no point during this conversation was I informed about any additional fees for address correction.After shipping the packages, I was surprised to find that I was charged an additional $21 delivery fee per package for 11 of the packages, totaling to $231. This was a significant and unexpected expense. If I had been made aware of these potential charges, I would have chosen a different shipper or found another solution.In addition, as of today, 4 out of the 15 packages that I shipped have not been delivered and may be lost. This has added further stress and financial loss to the situation.I have reached out to FedEx's customer service again to dispute these charges and address the issue of the undelivered packages. However, I have been unsatisfied with their response and the lack of resolution to my problems.As a consumer, I believe that I was misinformed and not adequately warned about the possibility of these charges and that FedEx should be held responsible for the lost packages.I am therefore seeking a full refund of the additional delivery charges, amounting to $231, and a resolution to the issue of the undelivered packages. I also ask for better transparency from FedEx in their communication and fee structures to prevent such problems in the future.I hope that the Better Business Bureau can assist me in resolving this matter. Thank you for your attention to this matter.

  

  Business Response

  Date: 08/02/2023

  Dear Ms. *************** report to the Better Business Bureau regarding tracking (Number) was received. We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. You can initiate a claim for this shipment. For more information, please refer to: *******************************************************************************.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx 

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx leaves packages at the incorrect address and refuses to correct their mistake!

  

  Business Response

  Date: 06/21/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  8060 *************

  ************, ** 30248

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of 6 packages, one was missing-not scanned for 3 days. On Thursday 6/8 I called FedEx to alert them and would told that a claim would be started. I would receive an update in 24 hours. I have received no updates from Fedex throughout this process. I called multiple times and spoke with completely unhelpful and uninformed representatives. On Friday 6/9, I spoke with a woman in the *************** who told me that the package was in ********, despite no scans since it left its original distribution station. She stated that new containers were coming with packages to check. On Saturday 6/10 and Sunday 6/11, I spoke with more representatives who said that there was no new information. On Monday 6/12, I spoke with **** in the ********** who stated that my package was "delayed due to high volume," "the tracking ID ending in **** has been located," and he assured me that "your package is not missing." Later on 6/12, I spoke with representative ***/****/*** who stated that my package is "on a trailer load," then the package is "out for delivery" and that she's looking for the address where I can pick it up, then she stated that my package is "being returned to the shipper." I asked to speak to someone else, as she clearly had no idea what was going on. I then spoke to ***** in the ********** who stated that the distribution center was still going through packages, again reassured me that my package "was not missing or lost." I gave a description of the package and estimated value (irreplaceable items from my wedding 7 years ago). He stated that I should expect a call that evening by 7-8pm, since 6/12 was the deadline for an update. I received no such call. In fact, I have never received ANY updates from FedEx. On Tuesday 6/13, I spoke to *******/******* with the ********** who stated they were checking the *******, ** and **************, ** centers. 1.5 hr later, I get an email that my case is closed and the package is lost. THIS IS UNPROFESSIONAL AND UNACCEPTABLE.

  

  Business Response

  Date: 06/20/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 399208982830.

  We have conducted complete searches at our *********** and *******   

  facilities, and have been unable to locate this package so we suggest the 

  file a claim on FedEx.com and attach all documents.  If new information is

  received you will be contacted.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20179675
  
  I am rejecting this response because:

  you did not complete the job. I have no faith that anyone is actually looking, based on the wide array of misinformation and lip service provided by your poorly trained staff. The items lost are irreplaceable. It is not an Amazon order I can buy again.
  

  FedEx lost the package. It is FedExs responsibility to find it. If you had competent people managing from the start, maybe it could have been found quickly. The case is NOT closed.The matter is NOT closed.

  Regardless of finding my package, my family and I will never use FedEx for business or personal purposes again. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I would like to present two complaints about FedEx.
  Complaint#1: On Monday, April 17th I visited the local FedEx store in ***********, ** and shipped two packages to *********. I paid for the ************************** with a promise for the packages to be delivered by 4:30pm. I paid $275.36. One of the packages was delivered the next day and on time, however, the second was delivered a day later. I was told to file a complaint online which should result in the price adjustment. I followed the instructions but have never heard from FedEx. I called them numerous times and each time was advised differently who to contact to follow up on my concerns. Eventually my claim was denied. The service I paid for has not been delivered and I believe that FedEx should be held accountable for not delivering my packages on time. Furthermore, these packages were time sensitive as I was performing a scientific experiment at BNL, **.
  Complaint#1: On the same day that I processed the outgoing shipment, I also bought the return service. I purchased prepaid return labels for the same two packages to be shipped from *****, ** back to ***********, **. I was told that this service would cost $275.36. This is what the bill shows (attached). However, I have been charged for this service $433.20, which came to my attention only by seeing on my bank account statement. I have never been contacted by FedEx, never obtained any sort of invoice notification. I went to the FedEx store and was told to call customer service. I called FedEx customer service 50+ times, every time a representative told me a different story why I was double charged, I was told to call a different department, to email various email addresses, or I was being hung up on. I was also told to contact my Sale Representative, but no one including the store staff could tell me who my representative could possibly be. I was also told to contact the Customer Attorney, but similarly, no one knew who that attorney could possibly be. I was stunned. I have never been told about the estimate price as FedEx now claims, I would have never used their shipping service knowing that it would cost me total of $708.56. I find this spectacularly unfair and the fact that there is no clear path to challenging their astronomically hidden fees is astounding. Also, FedEx customer service is horrible besides being useless. The representatives do not know much about the company structure, and who and when to contact. I got contradicting advice day after day, it was ridiculous. On the good side, the staff at the FedEx store is equally outraged and helpless. They offered to back my case and help in any way they could but there was apparently nothing else that they could do for me.Please help me and please look into FedEx practices.
  I am attaching the photographs of the store bill, and my fruitless correspondence with FedEx.
  With kindest regards,
  ***************************

  Customer Answer

  Date: 06/14/2023

  ***************************
  My account number#*********
  
  Complaint#1
  Tracking numbers for the packages,one of these was delivered too late (not by 4:30pm but at 9:11am next day)
  397110289440
  397110289450
  
  Complaint#2
  Tracking numbers for the packages which were wrongfully double charged
  791351245530
  791351245541

  

  Business Response

  Date: 06/28/2023

  Dear *******************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit of $137.68 was processed on 6-28-2023 to the billed credit card for FedEx tracking number 397110289450.
  
  For any additional information, please contact your credit card financial institution. Please allow up to 72 business hours for the adjustment.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  

  Business Response

  Date: 06/28/2023

  Dear *******************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit of $137.68 was processed on 6-28-2023 to the billed credit card for FedEx tracking number 397110289450.
  
  For any additional information, please contact your credit card financial institution. Please allow up to 72 business hours for the adjustment.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ***************************

  ***********, ** 32606

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/2023 I purchased an item from ****** Creations.The order number at time of purchase was CHP2610132 and the order was shipped using FedEx with a shipping tracking number of 648221508466.The package traveled as far as ************, ** before falling from the system on 5/9/2023.A second separate purchase occurred on 4/28/2023 (order #CHP2921741)) and was shipped on 5/2/2023 using FedEx with a tracking number of ************. This package also traveled through FedEx until it also hit ************, **.It also has made no further progress since 5/9/2023.A FedEx employee at the Terrre Haute, ** Ground shipping office told me that according to the tracking number it was on a trailer along with the previous package. These conversations with ***** took place in person on 5/9 and on the phone on 6/10 and 6/12.On 6/12/2023 I spoke with ***** at the ************ facility who stated the package is still in transit but does not know who is in possession of the package or it's carrier.After that conversation I contacted Summer at the *********** facility who restated the package still showed being at the ************ location. If these purchases cannot be found and delivered to my residence I am requesting a financial settlement in the amount of $ ***** as ****** has already refunded shipping on 1 purchase in the amount of $ ****.

  Customer Answer

  Date: 06/15/2023

  After speaking with the party that handles BBB complaints for FedEx the packages were unexpectedly delivered this morning. Both boxes had minor damage but the contents did not have any damage.

  This complaint can now be closed as FedEx miraculously came through after telling me that in all likelihood they would not be located.

  I would like to thank all employees at the BBB of the Mid-South  involved for their assistance.

  Your national "watchdogging" since the creation of the organization has doubtlessly helped millions of people resolve business issues.

  Sincerely,

  *************************

  

  Business Response

  Date: 06/19/2023

  Dear *******:

  Your report to the Better Business Bureau regarding tracking number 648221508466 and 653117212589 was received.  We regret any inconvenience you experienced as a result of this situation. 
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  Tracking data reflects that both shipment was delivered.  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to **, and we hope you will allow ** other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ******************************* Box 442

  ********** 47834

  
  

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Even though I have specified in FedEx's online Delivery Manager system that they are to deliver packages to my front door and called them prior to deliveries to remind them to deliver to my front door, and even when I have a shipper require that FedEx obtain my signature to deliver a package, FedEx refuses to deliver to my front door or to obtain my signature. Instead, they leave my packages in lockers that are located blocks away from where I live, requiring me to walk that distance to retrieve packages. I am 69 and walking that distance to retrieve packages can be challenging, particularly when they are heavy. As a result, i must get refunds from the vendor and then pay someone to pick up my goods at a store (where possible) or order my goods from an online vendor that uses a delivery service other than FedEx, even if it costs me more.I can only assume that FedEx's refusal to abide with my repeated express request to deliver to my front door is either cruelty on their part or a slavish adherence to their bottom line since it saves them time and money to avoid delivering to my front door.I want FedEx to stop being cruel and deliver packages to my front door as I have repeatedly told them to do.

  Customer Answer

  Date: 06/12/2023

  I did not file this complaint with respect to one FedEx delivery. I filed the complaint regarding a delivery today, as well as numerous past deliveries over the past many months. While I don't plan to provide all of the past FedEx tracking numbers, the one for today's misdelivery is ************. FedEx can surely look up my address to find all of the deliveries over the course of the last many months where they delivered to a locker blocks away from my front door even though i specified over a year ago on the FedEx Delivery Manager that all deliveries were to be to my front door and called in advance of numerous deliveries to remind them to do that, which they completely ignored. I have records of communications for several misdeliveries.

  Customer Answer

  Date: 06/20/2023

  Since I provided the most recent FedEx tracking number as an example of the overall problem of FedEx's refusal to deliver packages to my front door, which is the location that I have specified repeatedly to FedEx as to where I want my packages delivered, it is unclear to me why the BBB has stated that I have not provided enough information and is therefore closing the complaint. If there is some additional information that the BBB wants, please let me know.

  

  Business Response

  Date: 07/06/2023

  Dear ***************************:

  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address.

  This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area. 

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

  Respectfully,

  FedEx

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shoes from flightclub and per FedEx tracking they were supposed to be delivered on 5/16/2023. They did not get delivered. I checked the tracking on 5/17/2023 and it still showed "out for delivery" as of 7:04pm. When I contacted FedEx several times over the next few days I was told they were doing an "investigation" as to the whereabouts of my package. On 5/23/2023 I received an email from FedEx stating they haven't been able to locate the shipment and suggested I contact the shipper for a refund. After flightclub submitted a claim, FedEx switched the package to show it had been delivered on 5/16/2023. According to the supervisor I spoke with the delivery driver marked the package as delivered on 5/16/2023. But no one can explain to me how? I have proof it was not delivered, letter from their company a week after it was supposed to be delivered stating they lost the package and now magically their system shows it was delivered. Flightclub's claim was denied because FedEx shows they delivered a package that they know they didn't and Flightclub won't refund me either because FedEx fraudulently changed the tracking to show delivered. I included screenshots of interaction between myself and FedEx as well as myself and Flightclub. I also included a screenshot of the purchase transaction. I have tried to get FedEx to change the status of the delivery to lost (because they lost it) but they say they are not able to do that. Yet somehow the delivery driver was able to change it to delivered over a week after it was not actually delivered. All I have been "refunded" so far was the $17 shipping cost, and that was given to me by flightclub as a website credit to use on future purchases. My total purchase was #***.80 and that is what I want back.

  

  Business Response

  Date: 07/03/2023

  Good afternoon,

  Your claim has been escalated to the ******************** Office for review. Our records indicate no claims have been filed for this package. There is a what is called a disputed delivery case open, which shows the recipient claims that the package was never received and a request for driver a driver follow up.  Being as you are the recipient of this package, you will need to reach out to the shipper and request that they file a claim. Contractual agreements with our shippers only allow us to handle claims submitted by the shipper.  Please reach out to them and if they have any questions, they may contact our claims department and speak with any of our agents.

  Sincerely,

  **************** | ******************** | FedEx

   

   

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20176011
  
  I am rejecting this response because: The business is responsible for changing the status of delivery to package delivered when they know it wasn't because they had previously sent me a letter stating they lost it. If they can see in their system that they admitted they were unable to locate my package why did they change the status to delivered? 

  Sincerely,
  
  ******************

  

  Business Response

  Date: 07/17/2023

  Dear: **********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret the problems you encountered while attempting to file a claim for the shipment traveling on package tracking number ************. The shipper has now filed the claims and forwarded to our Cargo Claims personnel for review. A response will be forwarded to your shipper from our Claims personnel.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx