Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Fedex to get a price adjustment on a bill for a shipment tracking #************ for a less than 1 pound package roughly 9" x 8" x less than 1" - size of a ****** mailer envelope which traveled from **********, ** to *******, ** for an over rated rate of $46.45 when it should be a about 4 times less than that. There was no need for added value on the package and no request for that and no sign of it. When I go to create a label for this package, the published rate is $14.81 and the discounted rate $11.74. What I need is a simple adjustment from Fedex to the accurate price. Instead, I've had to call twice to spend way too long trying to get the adjustment with rude representatives who will not help. Also, I was told I could contest this if I can provide the envelope it shipped in; but it shipped 9/6/23 arriving a week later, and I wasn't billed until 9/22/23 for it. I received the part long enough ago that there is no recovering the envelope in which it shipped. The design of this fee for service is seriously flawed in favor of price gouging customers. This is one in likely millions of ridiculous overcharges, and I will not pay it and need Fedex to adjust the bill if they want my company's business. The system reports an actual weight of .3 lbs and a rated weight of 33 lbs with no justification for the overweight overcharge.

  

  Business Response

  Date: 09/29/2023

  Dear *********************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  A credit of ***** was processed on September 28, 2023, for tracking number 783360731590.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.   
      
  Respectfully,   
      
  FedEx    

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Thank you BBB and thanks to Fedex for coming through on this. I wish they would allow their customer service agents to expedite processing of a simple adjustment like this so that it would not have to take so much time.
  

  
  *********************************************

  **************************************

  *******, ** 94518

  
  

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered product from ebonyline.com with order number *******. The order was to be delivered on 9/21/2023 by FedEx with a tracking number of ************. The order was never delivered to my address by FedEx and instead marked as delivered with a false delivery image that is not my home. Because FedEx marked it delivered, the company I bought from is refusing resending or refunding my order. I want FedEx charged for my order and refunded so I can pay for what I ordered. I have their false image and image of outside my door plus video footage of said delivery time proving they never came to my house to deliver. The value I spent is $100.98.

  Customer Answer

  Date: 09/26/2023

  You can see the delivery location is not the same as my address. I also have video proof.

  

  Business Response

  Date: 09/29/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking number 783885780194.  We 

  understand you are advising you did not receive.  The Ground facility manager will follow-up.

  Also, we suggest you contact the shipper to begin the a claim for Ground Economy package.
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20644242
  
  I am rejecting this response because: because you marked the order as delivered which your driver did by falsely taking a fake delivery picture, the shipper is refusing to resend the item or refund it. Therefore, FedEx is liable for this and I want a full refund of my money spent $100.68. None of this would have happened if your driver didnt deliberately or maliciously choose to deliver the package somewhere else or steal it.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/06/2023

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding
  the handling of the shipment traveling on package tracking number 783885780194. 

  The Ground driver is unable to provide any additional information regarding this delivery.

  The local Ground facility manager has attempted to call you numerous times however no answer.

  As a courtesy, we did call the Shipper and left a message, advising a claim must be opened,

  because all claims are settled with shipper.  We suggest you contact shipper for additional 

  information.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the
  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20644242
  
  I am rejecting this response because: you are lying when you say you tried to call me. Call me to resolve this issue and call the shipper. Thank you
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/10/2023

  This is the receipt of the item I paid for.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two packages just sitting at the FedEx location in *******, theyve been sitting there for two days and they have not moved. One is supposed to be delivered on 921. The other one is supposed to be delivered on 926 the one that was supposed to be delivered on 921 has no delivery date and site and the one thats supposed to be delivered on 926 now says it will be delivered on October 2. Again these packages are just sitting and ******* an hour from my house, I could pick them up myself, I tried to call twice the FedEx customer care line the first time they gave me a spam ******** phone number to call and the second time they hung up on me. Is this the type of customer service that fed ex is known for? Or should I say no customer service? I even asked if I could pick them up myself but they didnt know the address of where they were located and apparently it was too difficult to look it up. Its too difficult to just throw them on the truck so that theyre not collecting dust. I can even load it for you. I will not nor can I ever recommend fed ex to anyone for their EXTREMELY slow service and even worse customer service. Do yall steal customers packages? Is that what yall are doing? Stealing our packages?

  

  Business Response

  Date: 10/02/2023

  Dear *************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number **********************.  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments.  This is a cost-effective service and is not a time-definite delivery service.  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.  Our records indicate that tracking number ********************** was delivered on September 29, 2023, at 1:08 p.m. by the ************* Postal Service.  Please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully, 
  
  FedEx
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refurbished computer on **** with a one year warranty. FedEx refused to deliver to my Post Ofc., said that street wasn't correct but it could have been that they weren't open this morning. When I contacted my Post Office, they said that they hadn't had a FedEx delivery today and they are still open. The PO clerk stated that their drop off time was 5:30pm, pretty sure.It was 3:30 when I found the info on **** that they couldn't deliver the package from West Chesterfield, **. Although I called the *****# several times for complaints/other, I wasn't able to speak to a customer service rep.Now I have to pick up my package at ****** supermarket instead of my Post Ofc because it's a FedEx drop off.The phone number online for the Chesterfield office had been disconnected or was no longer in service. **************.At least someone answered the phone at my Post Ofc. which is open 12:30-4:30pm M-F and mornings on Saturday.

  

  Business Response

  Date: 09/28/2023

  Dear *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  ************* reflects that tracking number 783891615869 was picked up at 7:03 p.m. on September 22, 2023.  
  
  We understand your concerns regarding the difficulties you encountered while calling our toll-free number.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop from **** which was delivered on 9/13 at 11:12 am, according to my tracking number. I walked out my door before 11:30 am and there was no package there. The picture taken by the FedEx driver was not of my front door. I checked my landlord's house, which is right in front of my apartment, and there was nothing there, but the porch was the one shown in the picture. My landlord and I have the same street number, but mine ends in "Rear." I called my landlord, but she didn't answer. Thinking she had picked it up, I ran to run an errand and when I returned home, I knocked on her door to ask for the package. She said she didn't see anything and that no one had rang her doorbell or knocked on her door, like they usually do, when they deliver a package. She even let me in her house so I could see there was no package in there. She is an elderly lady with mobility issues. I dont see her stealing a laptop from me. I tried to submit a claim with FedEx, but when I went online, it said to contact the seller first. I contacted **** and they asked me to file a police report. I sent them the report and their response was that the package was delivered to the correct address, so they couldn't reimburse me or send a replacement. I then contacted FedEx to see if they could help and received the same response from them. My dispute is that they delivered to the wrong door, so they should be held accountable. The *** I spoke to asked me that how is the driver supposed to know the difference between both houses. Mine ends in "rear," and it's not the same house. The driver should know the difference. I've had packages delivered to my door without issues before. The house it was delivered to is on a very busy street with high foot traffic. Anyone could have picked the package up, especially because it had the **** logo clearly visible on it. As of right now, neither **** or FedEx have taken responsibility and have denied my claim.

  

  Business Response

  Date: 09/29/2023

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 11:12 a.m. on September 13, 2023.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is worthless. They demand a signature with a 12 hour delivery window as if no one has a job. Then I redirect to ********** which is an hour away because I have to work on the Friday theyre delivering. And they cant be bothered to be on time so now its Monday, and I can sign for it so I ask them to deliver to me after all. Now they cant and I cant get to ********* next week as my husband is having surgery. What kind of joke company is this? And your customer service is worthless. Oh well. Thats their response. We can return the item. No, youre not going to return my item. Either pay for the thousands of dollars you are stealing or fix your company.

  Customer Answer

  Date: 09/25/2023

  Resolved - they explained why and part of this was my fault so I take responsibility for that.

  

  Business Response

  Date: 09/27/2023

  Dear **************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. This was my fault.

  
  Sincerely,
  
  *******************

  , ** 01106

  
  

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get packages delivered to my apartment building. And then when I call FedEx they can't seem to help me find my packages. I have had packages re-shipped out for the second time and they still are getting delivered to the wrong building. FedEx acts like they do not care whether I get my packages or not and I am always to contact the shipper. They do not want to help me resolve this issue because I feel like they don't care. He's packages are clothing items worth a lot of money. Pretty soon the shipper is not going to resend these items again. FedEx needs to be on their delivery drivers a little better and when a package is missing that driver should go back out and look for the package that same day. But that does not happen. I am expected to travel across my city to find my package. This still has not been resolved and something needs to be done.

  Customer Answer

  Date: 09/24/2023

  This is a picture of my front door and back door. They claim these packages have been delivered because the driver took pictures. When you look at the pictures you can tell that the packages were delivered to the wrong buildings. All they have to do is zoom in to see that. 

  This is how I know Fedex doesn't care wether you get your packages. If they did they would be able to say yes they were delivered to the wrong buildings and we need to find them. 

  Now I can't get the companies to send out my items I ordered AGAIN because it is the 2nd and 3rd time it has gone MISSING. 

  Other people in this building have had soooo many issues with FEDEX also. *** and the post office have no problems delivering packages. Just FEDEX. 

  

  Business Response

  Date: 10/13/2023

  Dear *********************, 

  We are concerned to learn of your dissatisfaction where shipments were being released in an undesired or inappropriate location at your apartment complex .

  
  The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. Notice has been given regarding delivery instructions for your location.  We certainly regret any inconvenience you have encountered. 

  FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at:

  ***********************************************************************;

  FedEx Delivery Manager allows you to update delivery instructions, helps you to keep track of packages,arrange to pick them up at a nearby location, and get delivery notifications when available.  You may also consider requesting signature service on future orders.   

  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

   

  Respectfully, 

   

  FedEx 
  

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20641933
  
  I am rejecting this response because now the company is trying to charge my bank account for items I have not received. The total comes to $250.00. I was told they would communicate with the company and obviously they haven't. I have 2 more packages being delivered this week and we will see if I receive them. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/25/2023

  Dear ****************, 

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  As a courtesy per our prior discussion, we did post an update call to your merchant for shipments ************ and ************ on your behalf. The shipper may contact you regarding this situation. The financial arrangements for any claims filed, are  with the FedEx account holder in this transaction. The shipper may contact FedEx for any assistance that they require with a claim.
  
  The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. Notice has been given regarding delivery instructions for your location for service improvements.  We certainly regret any inconvenience you have encountered. 

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx driver fails to deliver my frozen food and other packages to my house. I live in gated community and he has access in. He informed me that his kid has to be picked up by a certain time, therefore, he leaves the entire community packages at the community mailbox area. I have unsuccessfully been able to get the driver's name. When trying to file a complaint, I am bounced from 1 person to another until the phone conversations ends with a survey. Driver has delivered rotten frozen food, packages weighing 70 lbs or more in which I have been injured (bruised) by trying to move the packages. I am disabled and cannot get any results from FedEx. The ONLY solution they have given me is to contact the Shipper and have THEM CHANGE CARRIERS!!! That's not my job!! I cringe every time I see FedEx is delivering a package. Their Corporate Office in ******* ** phone number is ************. Good luck with that though!! I'm still waiting on a returned call. It's no wonder they have only a 1 star rating. Just horrible!!!

  

  Business Response

  Date: 09/28/2023

  Dear : *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipment tracking number 648882097738  that has been delivered to your property on 8-9-2023. This is being addressed internally with the drivers serving your area.
  Also, your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my PC from the ************************************************* location to ************************************. I used their box and filled the package with bubble wrap, corners, everything under the sun and told them to insure *****. When the box arrived, it was completely destroyed inside and out. I filed a claim with FedEx (case # C-*********) and they told me theyll investigate over 14 days and reach out. No word back from them and my computer and screens are completely broken! I need my items replaced or repaired. I have evidence of the damage and evidence of my PC properly working and with proper packaging. Please help!

  

  Business Response

  Date: 10/06/2023

  Good morning,

  Your claim has been escalated to the ******************** Office for review. I previously asked that you send photos of how this was packed for shipping and never received those photos. Our records show that this was packed by you and that an inspection was refused at the time of drop off. In order to continue with a review of the claim decision, I will need photos of how this was oacked for shipping.

  Thanks,

  **************** | ******************** | FedEx

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20639466
  
  I am rejecting this response because:
  The packaging pictures were provided. The inspection was NOT rejected! The manager was informed of weight and accepted liability. Please review the video recording from the store at the time!
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/09/2023

  Dear ****** Arabadi,

  This is in response to your rejection. FedEx does value your business.

  We have received and processed your claim request on tracking number 783200303638. 

  Unfortunately, upon completing our investigation, we must respectfully maintain our denial decision, until we receive photos showing how the item was packed inside. We did not receive any photos showing the inner packaging.

  Respectfully,

  FedEx

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment was sent via FedEx ground, tracking #************, on 8/29 and still has not been delivered as of 9/21. FedEx tracking shows that the package was damaged, which is difficult to believe as it was in a padded plastic mail envelope. The FedEx tracking history shows that it went out for delivery but that a delivery was never attempted. No one from FedEx has contacted us or our friend that shipped the package. We would still like the package to be delivered and dont know how to contact FedEx and actually speak to someone that can help us.

  

  Business Response

  Date: 09/27/2023

  Dear *****************:
  
  Our records indicate damage was noted on package tracking number ************, and delivery was not completed.
  
  In accordance with FedEx Ground Tariffs:
  
  Undeliverable shipments
  An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:
  
  The shipments contents or packaging are damaged to the point that rewrapping is not possible.
  The shipment would likely cause damage or delay to other shipments or property or injury to personnel.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully,
  
  FedEx