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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,423 total complaints in the last 3 years.
5,026 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a necklace in brilliance.com and the item was shipped to me using FedEx, tracking number 783334934391.Per FedEx proof of delivery the item was delivered on September 6th at 13:13. It was signed by me and I also paid the import taxes.However no one came that day, I certainly didn't sign anything or paid anything. I opened a case with FedEx, #C121070945. They closed my case a few days later with no resolution. I requested that they obtain a copy of signature and proof of payment of the tax but they refused to do so.I strongly suspect the FedEx driver stole my package but they would not investigate. FedEx needs to pay me for the package their employee stole
Business Response
Date: 09/26/2023
Dear **** ****,

Your report to the Better Business Bureau regarding tracking number 783334934391 was received.?

After further research, our records indicate your package was delivered on September 6, 2023, at 1:13 p.m., and signed by ****; and DUTY/TAXES were collected in the amount of $142.67. Because your financial arrangements are with the shipper, please contact them for any reimbursement or replacement if you did not receive this package.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Customer Answer
Date: 09/26/2023

Complaint: 20606868

I am rejecting this response because:
for the simple reason that I cant accept it. Ive spoken with about 5 people at fedex so far and everyone of them kept repeating the exact lines in this written response (it was delivered on sept 6th, signed by me, tax paid by me etc etc)

I asked for a copy of signature, they first told me to speak with local manager who would provide It to me. The manager said speak to whoever you spoke with. Finally spoke with another lady today who said I have to talk to the shipper. Well I spoke with the shipper, he couldnt get it.

The fact remains that Im out of $1000 and the shipper is working with their insurance to recover my loss for me, while fedex, who lost my package, is doing nothing (supposedly theyve been investigating but each call they simply repeat the same stuff on the proof of delivery).

Feel free to close the complaint, as I dont think this is going anywhere anyway, but I refuse to accept it

Sincerely,

**** ****
Business Response
Date: 09/28/2023
Dear **** ****,
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management and has been addressed internally with the drivers serving your area.
If this shipment has not been located please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Customer Answer
Date: 09/28/2023

Complaint: 20606868

I am rejecting this response because:
what exactly do you want me to "accept", that your employee stole my thousand dollar package while you are doing nothing? Do you want a thank you card for that as well?

Sincerely,

**** ****
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They were supposed to deliver me a package from ****** worth 950 Euros. They delivered it to the wrong address. Now I am out the money and the package. Their website stated the receiver can file a claim for a lost item. When I called them they said the same thing. When I filed a claim they said the sender had to file a claim. Clearly both their website and operator lied. The sender has moved and I cannot contact him to file. I wish to receive a refund for the package they lost. I filed a report with the local police and they checked my buildings security camera. No FedEx truck came the day FedEx said they delivered. Also the picture FedEx took where they left the package shows a door which clearly is not in my building. Where they delivered it is a mystery. I expect them to honor what their website says and give me a refund. Clearly they are responsible for the lost package. The tracking number for the item is ************. Also they keep sending me invoice number 2 168 ***** saying I owe them $60.40 custom duties on the package. I am not paying for something I never received. I keep complaining about this but they keep sending more invoices. Not only this but they give no proof that they paid any such custom duties. My whole experience with FedEx has been horrible. I expect to receive the full value of the package they lost. Thank you.
Business Response
Date: 09/25/2023
Dear *************************,
Your report to the Better Business Bureau regarding tracking number 649525262362 was received.? We regret any inconvenience you experienced as a result of this situation.
Our records indicate your package was delivered September 10, 2023, at 2:17 p.m. We are concerned to learn of your report that the shipment was not delivered to your address.? Additional research has been conducted in an effort to locate the shipment.? We regret that we have been unable to locate your package.
Because your financial arrangements are with your shipper, please contact them for further assistance regarding reimbursement or replacement. All claims are settled with the Shipper and we did contact your shipper to request a claim be filed on your behalf.
Respectfully,
FedEx
Customer Answer
Date: 09/26/2023

Complaint: 20606332

I am rejecting this response because: You did not satisfy my complaint at all. Both your website and your customer service center lied when they said that I could file a claim for lost package. Once a person files a claim you say they cannot. This is simply fraud.

Sincerely,

*************************
Business Response
Date: 09/28/2023
Dear *************************,

This is in response to your recent rejection addressed to the Better Business Bureau regarding tracking number 649525262362.

A claim form has been sent to your shipper in ******. Any questions regarding the status of this claim will need to be directed to your shipper as we are unable to discuss the claim with the recipient.

On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully
FedEx
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scheduled to receive two packages that have been delayed for several days. I received a notification that both were delivered to my front door. They were not delivered to the correct address. In my Fedex profile there are detailed delivery instructions to avoid this issue. The picture provided by the driver is only a shot of the package not proof of the delivery location. The attached photos show the tracking numbers. These are important packages that I've been anticipating. I want my packages delivered and I do not want to have to contact the shipper for a refund when it was the fault of Fedex negligence. I've put in a order to locate the package with the promise of communication from fedex. I haven't recevied any email or texts with the status that the order is even being worked on.
Business Response
Date: 09/19/2023
Dear : *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ and ************ traveling to your address of *************************************************** showing delivered on 9-14-2023 at 12:00 PM.

Local management has contacted and addressed this issue with the provider who has contacted the driver and they have confirmed the delivery location.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/21/2023

Complaint: 20605639

I am rejecting this response because this is the fault of FEDEX. The shipper used the correct address and FEDEX refuses to take reponsibility. I want a refund of the amount of the purchase and the shipping costs. This is not the first time FEDEX has lost my shipment and refused to refund my money even after I placed the complaint. FEDEX delivered the package to an address that I had not lived at in over 10 years. I reject the response to have the shipper put in a complaint with FEDEX. I have not been refunded the money for the purchase.

Sincerely,

*****************************
Business Response
Date: 09/26/2023
Dear : *********************************:

This is in response to your rejection addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ and ************ traveling to your address of *************************************************** showing delivered on 9-14-2023 at 12:00 PM.

Local management has contacted and addressed this issue with the provider who has contacted the driver and they have confirmed the delivery location and addressed the picture pod process.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.

Please know that FedEx ships the package for the shipper and if you have not received your packages please contact them so that they can file the claims. FedEx will review and resolve with the shipper who would resolve the matter with you. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 10/01/2023

Complaint: 206056
I am rejecting this response because I want FEDEX to refund the cost of my purchases.

Sincerely,

*****************************
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was delivered a product that was damaged by FedEx. There is no way to speak to an actual person for a resolution or even a claim number. This is very bad and unacceptable business.
Business Response
Date: 09/20/2023
Dear : ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of your shipment #************ / case # C-********* were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
For more information, please refer to: *******************************************************************************.

We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an invoice from FedEx on June 12, 2023. The invoice is dated December 29, 2022 for $208.51 with no receipt. I NEVER bought a service or product on December 29, 2023. This is a false claim. I tried calling them and spoke to ******** but she wouldn't put me through to her supervisor. FedEx gave this invalid invoice to a collection's company. Please see the bill and now my credit is ruined. I'd like FedEx to remove this bill from the collection's company and adjust all credit bureau's for myself. Please write me only and mail to my address listed in the contact info because I have a severe hacker issue that is in my phone (blocking calls) and computer. I'm working with law enforcement regarding the hacker issue.
Business Response
Date: 10/11/2023
Dear ***********************************:
I attempted to contact you via phone (v/m were left) and was unable to reach you. Our records indicate the invoice number ********* is for tracking number ************. This shipment was tendered to FedEx on December 21, 2022 by ********************************* W6031 County Highway A ******* ** ***** and delivered on December 27, 2023 to Law Offices of ****************************** ******************************************************
After further research, I confirmed the transportation charges for FedEx tracking number ************ in the amount of $208.51 are billed correctly. This bill is a valid bill.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 11/07/2023

Complaint: 20605332

I am rejecting this response because: Please See Attachment

Sincerely,

***********************************
Business Response
Date: 11/09/2023
Dear ***********************************:
I reached out to discuss this and as of today have not heard from you. Invoice ********* is valid. Tracking number ************ was a valid shipment sent on December 21, 2022 and delivered via FedEx December 27, 2022.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,

FedEx

Business Response
Date: 11/09/2023
Dear ***********************************:
I attempted to contact you via phone (v/m were left) and was unable to reach you. Our records indicate the invoice number ********* is for tracking number ************. This shipment was tendered to FedEx on December 21, 2022 by ********************************* W6031 County Highway A ******* ** ***** and delivered on December 27, 2023 to Law Offices of ****************************** ******************************************************
The commit was one day late due to weather. An attempt to deliver on December 23, 2023 reflects the consignee was closed that day. Due to the holiday season this was delivered the next business day on December 27, 2023.
Also please note our MONEY BACK GUARANTEE was suspended from December 13, 2022-January 2, 2023.

After further research, I confirmed the transportation charges for FedEx tracking number ************ in the amount of $208.51 are billed correctly. This bill is a valid bill.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 12/08/2023

Complaint: 20605332

I am rejecting this response because: Please See Attachment

Sincerely,

***********************************
Business Response
Date: 12/12/2023
Dear  ***********************************:
FedEx stands by this bill. A phone number has been provided to you if you care to discuss this bill. Per FedEx Terms and Conditions, FedEx will not be liable for loss, damages or delay caused by events FedEx, cannot control, including but not limited to, acts of God, perils of the air, weather conditions, mechanical delays. Full disclosure of terms and conditions can be located at www.FedEx.com.
Tracking number 392558982780 was sent by *********************************** and delivered by FedEx. Invoice # ********* stands as a valid invoice.
On behalf of FedEx we regret any inconvenience you have encountered and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered merchandise from a ******** site and it required a signature confirmation at my home address of *****************************************************************. The shipping label also included my cell number **************. I received a notification at work that FedEx delivered my package on 8/28/2023 at 10:51am. I found this strange due to it requiring a signature. When I arrived home there was no package and my super confirmed there was no delivery because we have cameras in our apt building lobby. I called FedEx and they said they were investigating, fast forward every day I inquired with customer support in one of their locations because you cannot get a live person over the phone. Finally customer support released the information of where my package was delivered including the person who signed.I spoke to PayPal because this the payment method I used as buyer protection. PayPal denied the claim because the merchant reached out and stated that there was a signature confirmation. FedEx not only delivered to the wrong address but let a thief sign for my package. I asked FedEx to send me an email with the information they told me over the phone with the wrong address and the thief's signature so I can submit to PayPal. FedEx denied my request. I am now at the point of all parties alerted:Merchant: SSENSE $609.71 Payment method PayPal Delivery method: FedEx Bank: Chase Non of these companies wants to take accountability in this matter. The thief has my merchandise and I am out of pocket for $609.71 with no resolution. FedEx has made a huge mistake! I have filed a complaint with the Attorney General also.
Business Response
Date: 09/27/2023
Dear ***********************:

We understand your dissatisfaction with the handling of the shipments traveling on package tracking number 703352174373.

Your concerns that delivery information was recorded for the shipment at your address, although it was not located, have been brought to the attention of management.? This will be addressed internally with the drivers serving your area.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

On behalf of FedEx, we regret any inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I am writing to express my profound dissatisfaction with FedEx regarding a shipment that has resulted in considerable damage to my personal belongings. Despite investing in FedEx's own bubble wrap and packing papers to ensure the utmost protection for my items, it is clear that they were not treated with the level of care and attention they warranted.For clarity, I am both the shipper and receiver for this particular shipment; the discrepancy in names on the shipment is due to the autofill feature in Chrome using my English name. I used FedEx to ship all my packages for relocating to the new job in **********.Tracking Number: ************ Fedex Case Number : C-********* Upon the receipt of my shipment, I was deeply distressed to find my $150 InstantPot, $331 ******************* cooker, and $70 Le Creusetall of which are high-end appliances and cookwarewere completely damaged during their transit with FedEx. I had specifically chosen to purchase and use FedEx's own packing materials, expecting a guarantee of safety for my items. Instead, I was met with negligence.I have attempted to address this issue directly with FedEx to no avail. Consequently, I find it imperative that the Better Business Bureau is informed of this significant lapse in FedEx's service. I am currently in the process of relocating and had trusted FedEx for this crucial task. Given the circumstances, I expect and demand fair compensation for the damaged items or their equivalent replacements. These items were not just purchases; they represent a substantial investment in quality.I sincerely hope this complaint compels FedEx to rectify this situation promptly. I trust that the Better Business Bureau will address my concerns earnestly, ensuring that future customers do not face similar disappointments.Thank you for your prompt attention to this grievous matter.Tracking Number: ************ Fedex Case Number : C-********* Sincerely,
Customer Answer
Date: 09/14/2023
Fedex Tracking Number: ************
Fedex Case Number : C-121810803
Customer Answer
Date: 09/19/2023
Hello,
Fedex was calling me last Friday, but I missed the call. Could you please let them call me again and help follow up with the case? Thanks a lot!
Best,
Customer Answer
Date: 09/19/2023
Hello,
Fedex was calling me last Friday, but I missed the call. Could you please let them call me again and help follow up with the case? Thanks a lot!
Best,
Business Response
Date: 09/22/2023
Dear ***************:
This is in response to your inquiry addressed to the Better Business Bureau.
Please see the attached letter regarding the status of your claim for tracking number 783001667421.
Respectfully,
FedEx
Customer Answer
Date: 09/28/2023

Complaint: 20601981

I am rejecting this response because: Hello,

Fedex was calling me last Friday, but I missed the call. Could you please let them call me again and help follow up with the case? Thanks a lot!

Sincerely,

***************
Business Response
Date: 09/29/2023
Good morning,
This claim has been resolved with the shipper. Please contact the shipper regarding the outcome.
Thank you,
**************** | ******************** | FedEx
Initial Complaint
Date:09/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/01/2023 I was informed by my buyer that their package was missing an item from their order. After looking through the pictures I took of the order before and after shipping/weighing it was made clear that all items were indeed shipped. So I have since tried filing a claim with FedEx over the missing item from the package to see if it can be found or what to do next and their website won't allow me to file a claim with the following message: The tracking number that you entered is for a FedEx SmartPost shipment. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online. If you are the shipper, please refer to filing instructions at fedex.com/us/smartpostguide and select 'Tutorials'. When I click on the guide and follow all instructions it doesn't help me at all or allow me to file a claim. I need this resolved please as this affects my seller status.
Business Response
Date: 09/18/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The **************** has been notified to contact you for assistance with opening
a ********** claim for tracking number 61299998825445403133.

Please accept our sincere regrets for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:09/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had the worst few months trying to resolve an issue with a package I never got! The merchant said it falls on FedEx because they said they 'delivered' the package so the merchant refuses to refund me. My tracking number is ************ and I even opened claim C-********* with FedEx which was denied. My apartment complex agrees this falls on FedEx because they have access to get inside my building yet they choose to leave packages on the street making it accessible to anyone to steal. The delivered photo is a box with no label on the floor, that I can't even tell if that's in front of my building. It's frustrating and I'm looking for FedEx to refund me for what I paid on this transaction which is $159.51.
Business Response
Date: 10/10/2023
Dear ***************************,

Your report to the Better Business Bureau regarding tracking number 398493415639 was received. Our research has not confirmed the location of your package.

We regret any inconvenience you experienced as a result of this situation.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Initial Complaint
Date:09/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a laptop online this month, 9/2, through my university bookstore with a device voucher. The university is a bit far, so I had it delivered with standard shipping (4-7 days). On 9/5, I got an email from my school bookstore saying that my package has been shipped and also giving me a tracking number. With the tracking number, I was brought to the FedEx site, which told me I would get the delivery on 9/6. I waited at home on that day, and was constantly checking updates on my package since it required a signature. At around 11:30 I checked for an update and found that they claimed to have attempted to deliver it and marked it as a delivery exception and customer not available. The same thing happened when they retried to deliver it on 9/7, where it claimed that I wasnt available, even when I was home. Through the tracking site, FedEx claimed they tried to redeliver it on September 8, 9, 10, and 11, and on those days, they marked it as refused by recipient - order canceled. On all of those days they claimed I was unavailable or refused the package, I was home, and Im certain there was no knock to notify me of any attempted delivery. *** tried to manage the delivery by the third or fourth delivery attempt, but due to shipper restrictions, I was unable to pick up the package instead. I tried contacting my schools bookstore to change it so I could pick it up from FedEx instead, but due to the volume of calls and emails they receive, Im still waiting on their response. Ive called FedEx twice and they just told me to contact the shipper. I also messaged FedEx through Instagram on 9/12, and they said they will have someone investigate it, but no clear resolution was given. Now, there are no new updates on my package and is only marked as pending on the tracking link as they claim the barcode was unreadable and is now "delayed". I bought this laptop for school with a voucher, so I can't afford it full price, even if refunded. Tracking #************
Business Response
Date: 09/15/2023
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau,

Our records indicate the shipment on tracking number ************ was delivered at 3:14 p.m. on September 14, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************

, ** 94015

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