Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was delivered to my house on 9/14. At that time the fedex driver ran over my new patio furniture valued at $180. I opened a claim with them and no response. Upon my reaching out was advised they closed it stating weather for my very obviously bent patio furniture. They stated they would have video reviewed from the truck but in response on X they advised the driver said they didnt hit it. I would like the cost of my patio ($180) to be reimbursed plus an additional $1000 for emotional distress and suffering through this process.

  

  Business Response

  Date: 11/01/2023

  Dear *************************:

  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. An estimate to repair the damages has been requested. Unfortunately, we are unable to make a final decision regarding your request until a repair estimate is provided. After the repair estimates have been received please allow ***** business days for a response.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  

  
  FedEx 

• Initial Complaint

  Date:10/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my last two deliveries that were sent FedEx. I think the problem could be resolved quickly if I could speak to someone, but their customer service is virtual and no help at all. I moved over 3 years ago. My FedEx deliveries came with my new address on the shipping label, but FedEx attaches a small label with my previous address. There was no problem prior to the last two deliveries other than I would like to have them remove that old label. I was able to find the first package which was delivered to the old address, but not the second. The shipper then refunded my money. FedEx has closed my inquiry on the second one, but I did not receive it. I feel like I cannot order anything online because I'm afraid of FedEx shipping to an incorrect address. There has to be an easy fix but there is no way to speak to anyone. Please help!!

  

  Business Response

  Date: 10/25/2023

  Dear *********************,          
   
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.  
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment.  As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipment for an internal review with the drivers responsible for serving your area.  Our records indicate package tracking number ************ was delivered on October 14, 2023 at 11:20 a.m.  Please continue to notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.    
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
  
  

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  307 **********

  ******, ** 56431

   

  ******* was wonderful to work with.  She is truly an asset to FedEx.  She was very pleasant and handled my problem expeditiously.  Thank you so much for your prompt attention.

• Initial Complaint

  Date:10/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my third complaint about the same issue. The driver does not bring the package to the house,leaves it at the bottom of the drveway on the neighbors propertyline. The last package was wet because it had been raining. All these times the packages were valued at $100-300 dollars. I am 80 years old and expect my packages to bedelivered to my house not a propertryline a 10th of a mile away from the house. Each time I call Fedex I am assured this issue will be resolved. As of this date it has not been.

  

  Business Response

  Date: 10/26/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been released. The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. 

  If any shipments have not been located or was damage and because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx 

• Initial Complaint

  Date:10/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx often delivered my order to different address near my home.3 Attachments: 1) My order with my correct address. 2) FedEx sent me a picture where it was delivered and that gate was not my home so I had to drive and look for that gate. Good thing I found it in few blocks from my home. 3) Picture of mailbox showed completely different address.This is not the first time that happened. I have no choice that company use FedEx. I was never happy with FedEx and so were my neighbors. It has to stop.(It was free shipping thou.)

  

  Business Response

  Date: 10/26/2023

  Dear *********************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding handling of the

  shipment traveling on package tracking number 710756200751.  The driver was unable to

  retrieve package and the local Ground facility manager called you to advise.

  We would suggest that the shipper is contacted for a refund and/or replacement 
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's truck was blocking the street and trying to force me to go around a small uncomfortably tight area between the truck and a basketball hoop and he continued to sit and organize packages in his truck knowing I was right there waiting. I called FedEx customer service as to report the issue and the representative refused to transfer me to a supervisor stating my complaint was not eligible to speak with a supervisor. He hung up on me, I got the surgery took and and left verbal comments. I did call back since he hung up and after 37 minutes I reached to the company via ******** after being harassed to provide my personal information even though over and over I requested to remain anonymous. The representative was provoking and harassing me to provide my information otherwise I couldn't speak with a supervisor yet after looking at their website they have an option to report anonymously yet they could not do it over the phone even though the website says I can call or report it online and refusing to transfer me until I provided my information and they on their ******** chat which I had to reveal my identity as I'm messaging from my ******** so no longer anonymous. They went back and forth as if they refused to take accountability even when I provided this information and then accused me of not having any record of my conversation which includes the fact that I had taken a survey and they could see my dashboard and the truck. The photo has the truck number. Their behavior is absolutely awful and I do feel like someone in their organization needs to train their reps to not harass and provoke people that have genuine concerns with proof. This is not customer service and the photos only outline the chat messages I was forced to send and reveal my identity and not including the 2 conversations as you can see in the screenshot attached showing their phone number and the calls duration and times.

  

  Business Response

  Date: 10/26/2023

  Dear ***********************:

  We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.  
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  

  
  FedEx  
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is part of an ongoing issue with the FedEx. The drivers are not delivering packages to correct address nor designated area Tracking number fedex.com/t/785311408955, DELIVERED Saturday 10/21/23 at 9:25 AM was just left on a street per the picture. This package possibly contains PII.

  

  Business Response

  Date: 10/26/2023

  Dear **************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding

  the handling of the shipment traveling on package tracking number ************ . 

  The local Ground facility manager called you on October 26, 2023, to discuss further, and

  will be reviewing with driver, and following-up.
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:10/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am BEYOND LIVID with Fedex!!! I ordered $180 HOKA sneakers through Afterpay. Afterpay for some reason dropped off APT 602 from the shipping address. FEDEX called me before delivery to get the correct address (apt 602). THEN THEY LEFT THE PACKAGE AT THE WRONG FRIGGING APARTMENT AND NO ONE CAN FIND IT! I called Fedex to track it down. I also called the shipper, Hoka to file a claim. **** said the claim must be done through Fedex. Fedex has now closed the claim as delivered (TO THE WRONG HOUSE PEOPLE!) and will not help me on the phone they keep telling me to call Hoka about THEIR F****** DELIVERY MISTAKE! I just want my GD sneakers or money back!!! Tracking number ************ has a picture showing it was left at A F****** DOOR, NOT MY DOOR!!!

  Customer Answer

  Date: 10/23/2023

  Attached is a picture that FedEx driver took of the apartment/condo where the package was left, side-by-side with two pictures of OUR door at 602.  Please note: OUR door does not have a corner on the right-hand side (we have a flat wall that extends across to the condo immediately across from us, because we are at the END of the building right by the elevators).  Also note, there is NO kickplate at the bottom of our door. So the picture the FedEx driver took quite obviously shows he or she left the package at the WRONG door.  

  

  Business Response

  Date: 10/27/2023

  Dear *****************************, 

   

  Your report to the Better Business Bureau regarding tracking number was received. ?We regret any inconvenience you experienced because of this situation. 
  
  After further research, your package has been located. Thank you for verifying receipt of this delivery at the correct location on October 23.  Thank you for all your patience during the resolution process.
  
  Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

   

  Respectfully, 

   

  FedEx 
  
  

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their response and resolution. I regret that it took filing this BBB complaint to get action on your part since previous conversations with FEDEX customer service resulted in them blowing me off and stating the package was properly delivered, even though I proved them wrong.  After speaking directly with a FEDEX BBB claim representative, and providing pictures showing the difference between where the driver reported leaving the package (and submitted his delivery proof picture) versus what the outside of our condo entryway looks like (completely different from their delivery pictures), they dispatched the driver back out to the location to find the package and deliver it to the proper location.  We received the package that same day.  Thank you, FEDEX, for being so responsive.

  
  Sincerely,
  
  ***************************

  ****************************************

  ********, ** 96825

  
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, Fedex misdelivers my packages on weekends, despite numerous complaints and BBB complaints. Nothing gets done or changed. It's almost impossible to reach a live person, and one of them I reached today, kept LYING, saying she couldn't hear me and PUTTING ME ON HOLD. Then the one who "helped" swore he was going to contact the ******, ******** office to fix it, but didn't or they refused. The ****** ** office keeps misdelivering my packages from ******** which specifically state I am the green trailer by the road with black vehicles in my driveway. The Mailbox is right across from my driveway and marked. They are doing this intentionally and I can not run around looking for my packages as I am disabled. I want to speak to a supervisor at the ******, ** station.

  Customer Answer

  Date: 10/22/2023

  709308251815

  

  Business Response

  Date: 10/25/2023

  Dear *********************,   
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations, and the local manager has contacted you to discuss your concerns. 

  We understand that any exception to our service may produce undesirable consequences for our customers.    
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  
  FedEx 

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20764786
  
  I am rejecting this response because:all they do is say it won't happen again and nothing changes. I called within an hour of the misdelivery on Saturday and it should have been corrected that day - the driver will keep doing this until he/she has to come back and fix their error. I should copy this complaint for the next time. Because there WILL be a next time. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/27/2023

  Dear *********************,

  This is in response to your rejection to the Better Business Bureau.

  We understand your concerns and have been assured by local management that not only has the issue been noted, addressed with the drivers and their manager, but we also have made updates to our system that should prevent this from happening moving forward.

  We regret any inconvenience and look forward to serving you more favorably in the future.

  Respectfully,

  FedEx

   

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20764786
  
  I am rejecting this response because:I had another delivery messed up today. Two packages came from ******* and arrived at Independence ** before 6 am. They then go to ****** ** for delivery. Both arrived i Independence at the same time. Only one was delivered today. Every time I call, they intentionally make it almost impossible to get a live person, then refuse to tell you how when you get one. So they make you go through endless loops before you get one. Then when you get one, it's someone from a Third World country who barely speaks English and doesn't do S*** to help - they can barely speak English and you cant understand them (this always happens.) If you ask for a supervisor they usually can speak English BUT WONT DO ****.

  Package  709315117278 was delivered today, but package  709315079251 was not.

  I am sick and tired of poor delivery and a system designed to make sure you can't call and follow up. I am not dealing with this aggravation anymore - every problem I will fie a BBB complaint directly because it is much quicker than try to get LIVE customer service that speaks English.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/31/2023

   
  Date Sent: 10/30/2023 3:00:40 PM
  

   
  Complaint: 20764786
  
  I am rejecting this response because:I had another delivery messed up today. Two packages came from ******* and arrived at Independence ** before 6 am. They then go to ****** ** for delivery. Both arrived i Independence at the same time. Only one was delivered today. Every time I call, they intentionally make it almost impossible to get a live person, then refuse to tell you how when you get one. So they make you go through endless loops before you get one. Then when you get one, it's someone from a Third World country who barely speaks English and doesn't do  ---- to help - they can barely speak English and you cant understand them (this always happens.) If you ask for a supervisor they usually can speak English BUT WONT DO ----.

  Package  709315117278 was delivered today, but package  709315079251 was not.

  I am sick and tired of poor delivery and a system designed to make sure you can't call and follow up. I am not dealing with this aggravation anymore - every problem I will fie a BBB complaint directly because it is much quicker than try to get LIVE customer service that speaks English.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/01/2023

  Dear *********************,

  This is in response to your BBB rejection.

  Both packages were delivered based on the commitment time for our Ground Service and were not delivered on the same date because they were shipped from two different ******* locations.

  Tracking number 709315117278 was scheduled for delivery on Monday, October 30, 2023, and it was delivered on that day at 11:11 a.m.

  Tracking number 709315079251 was scheduled for delivery on Tuesday, October 31, 2023 and delivered at 10:40 a.m. It did not arrive into the local delivery station until that date as well.

  On behalf of FedEx, we appreciate your business.

  Respectfully,

  FedEx

   

   

  .

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone directly from Apples online store on Sunday, 15 October 2023 and chose delivery instead of in-store pickup because I live 2 hours from the nearest Apple Store and work out of town. Apple stated that it would be shipped by Wednesday, 18 October 2023. FedEx was the shipping company. The parcel requires signature. FedEx attempted delivery on Wednesday, 18 October 2023 at 11am but my wife and I were working. I called FedEx customer service Thursday morning, 19 October 2023, and requested that it be delivered in the evening so that my wife could sign for it. FedEx did not compile to this request and attempted the 2nd delivery at 1pm, nobody was home as I had already told FedEx customer service and there was no 2nd attempt slip with instructions left at our home. FedEx updated the status and stated that it would be delivered Friday, 20 October 2023 before 8pm. My wife called me at 5pm and stated that the package was not delivered yet. I called FedEx customer service a second time asking them where my package was and they stated that they werent going to deliver it because two attempts were made and that I would have to drive two hours to the holding location in ******, **. FedEx didnt update the status until ****am on Friday, which was too late for my to update my travel arrangements to potentially pick it up in ******. There is a FedEx location in Pembroke but FedEx states that the shipper, Apple, has set restrictions on the holding location. I called Apple customer service and the specialist that I spoke to stated that he was aware of no such restrictions, a FedEx is a FedEx location. I dont understand how FedEx expects customers to get their goods when they are unwilling to comply to simple and reasonable requests. FedEx failed to follow up with a callback and I waited 45mins on hold to speak to a manager, who was rude and provided no help and wouldnt guarantee any of my requests.

  

  Business Response

  Date: 10/30/2023

  Dear ***************************,

  This is in response to your inquiry addressed to the Better Business Bureau.  

  Our records indicate FedEx tracking number 630115796673 was picked up at our FedEx location at ******************************** October 25, 2023, at 5:53 p.m., which was authorized by the shipper.

  Your concerns regarding your experience have been brought to the attention of management and has been addressed.
   
  On behalf of FedEx, we regret any inconvenience you were caused. 
   
  Respectfully, 
  
  FedEx 
  

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  

  That being said, I believe it shipping options that work around the majority of people's work schedules (Mon-Fri, 8am-4pm), especially people in rural areas, which can be found all over North America. 

  
  Sincerely,
  
  ***************************

  Pembroke, ON K8a6l6 ******

  
  

• Initial Complaint

  Date:10/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue with FedEx is not that they missed a delivery, but that have repeatedly lied to me about the situation. This item was supposed to be delivered on Friday October 20th, at 320 PM the tracking updated to say the delivery was attempted. This is the first lie, as there were 2 of us home at the time, as well as several home security camera angles. A FedEx vehicle never even went down our street at that time, let alone attempted a delivery. Around 4 PM I noticed this tracking update and immediately called their phone support line. The representative offered no explanation, and tried to tell me the re-delivery window had already closed for that day. After explaining the false attempt was logged just over 30 minutes ago, the representative said they would contact the local FedEx office and request a re attempt. After being placed on hold, I was then told they would attempt delivery again. This turned out to be another lie told to me by FedEx, as no delivery was attempted. This morning I tried to call FedEx about the situation, and their answering system hangs up on me after playing a computerized message about my specific tracking number.I understand delays can happen in shipping, but it is absolutely unacceptable to repeated lie to me about it.This item was purchased through a 3rd party seller through amazon with 'free shipping', but I believe I should be *********** any shipping charges paid by the 3rd party, and therefore indirectly by me for the repeated lies told by FedEx on this situation.

  Customer Answer

  Date: 10/22/2023

  The tracking number is 785051738881 

  

  Business Response

  Date: 10/27/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment ************, and the initial delivery attempt.

  The information was reviewed with driver, and the Ground facility manager called you on 

  October 26, 2023, and left a voice message.

   
  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx