Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking #************ On September 2nd, 2022 Fedex driver picked up two packages valued at $1200 each. As always I purchased their insurance at the proper value of $1200. One package arrived successfully in ***** and the other headed for Georgia never arrived. After inquiring about my second package which my customer had not received, FedEx denied my claims and said that my package was never in their possession. I spoke with the driver and he remembers scanning my package twice and not scanning the other. That explains why the system is showing the package not picked up. Simple mistake but this has happened before multiple times and has cost me thousands. Another large corporation bullying small businesses around. Since the initial scan which is called a "Tendered Scan" was not performed, then all the other scans done on the package (which would have happened as soon as my package reached the warehouse) are discarded. This is either a massive flaw in their record system or it's an attempt to wash their hands clean of packages they didn't scan and may lose. I have filed a claim which was denied, I appealed twice to no avail. I have spoken with employees who work at the warehouse who have told me about how things work but could not help me locate the package. I have spoken with store managers who say it is very difficult to get ahold of the claims department, they don't take calls nor do they desire to speak with the customer. I have done business with FedEx for years and sent many packages through them, and this isn't the first package they have lost or damaged only to deny a claim. This is unethical operation of their business. We have sought legal help and have communicated that we will seek legal action if they do not reimburse me for that package lost.

  

  Business Response

  Date: 05/12/2023

  Good afternoon, Mr. ********************* claim has been escalated to the ******************** Office for review and response. After carefully reviewing it, we would like to let you know that we have issued a check for the $1,200 declared value plus shipping costs. The settlement reflects the value declared at the moment of shipment. We apologize for any inconvenience this may have caused. 

  Sincerely,  
  **************** | ******************** | FedEx Services | fedex.com 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20031336
  
  I am satisfied with the response to reimburse ** for the lost package valued at $1200, but I am rejecting the response because I want FedEx to fix the flaw in their system that has caused this machine and 3 others before this to be lost. I was unable to receive reimbursement due to this tendered scan issue. I run a business which ships ***** pound woodworking machines back to customers after repair. I am almost 80 years old and cannot lift these boxes into my truck. I rely on your at home pickup option heavily. My issues have all stemmed from this at home pickup option. The drivers have made all kinds of mistakes and in conjunction with this flaw in your computer system/scanning system my claims keep getting denied on the basis FedEx doesn't have my package in their possession. So because of this issue I've had to sit at home all day and wait for our driver to show up while I keep it in the garage. Then I have to watch them scan it because if they don't scan it, then the package is later claimed by FedEx to "not be in their possession". To clarify I'll repeat the issue I've noticed has been taking place:

  1) A FedEx driver either scans the wrong box or forgets to scan the box at all

  2) That driver takes the package and puts it in their truck

  3) A "Tendered Scan" never takes place.
  

  4) Now because of this the actual shipping "order" never takes place.

  5) My transaction for pickup and shipping never charges my bank account

  6) My tracking number shows pending pickup

  7) Any scan afterwards that isn't that "Tendered Scan" doesn't register the location of the package so it gets lost in your warehouse

  8) Now a $1200 machine is taken from my front door but never arrives at the recipient due to driver error AND a flawed system.

  Now tell me when a package is not scanned with the initial "Tendered Scan" by accident by your driver, why when it is scanned upon arriving at the warehouse is it not immediately flagged as a package that didn't get a "Tendered Scan" and the situation immediately fixed?

  I want this issue to be addressed because it is the overarching issue that caused my most recent machine to be lost as well as 3 other machines in the past which I ate the cost for. I have spent lots of $ shipping my packages for my business through your company and if I can't get this resolved I simply wont be able to use FedEx anymore, I've lost too much income with this issue for it to be a viable shipping option for my business.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/30/2023

  Dear *******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of pickups at your address.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  
  FedEx

  

  Business Response

  Date: 06/05/2023

  Dear *******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of pickups at your address.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  
  FedEx

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller on **** and sold a pair of identical tires to a customer in *******. I used ****'s shipping system to print two separate FedEx labels. Each label was affixed to the outside of the bare tire and taped over as specified on FedEx's website. I then shipped both tires at the same time, from the same drop-off point to the same destination. My issue is that FedEx overcharged me on one of these shipments and will not issue a price adjustment because according to them, I am not the owner of the shipping account used (**** owns that account).The tracking numbers in question:393966660657 - Billed at $41.02 (this is correct)393966667375 - Billed at $72.33 (this is NOT correct)I am not disputing these shipments; I am only asking for a price adjustment of the difference of $31.31 (71.33-41.02).

  

  Business Response

  Date: 05/12/2023

  Dear : ***************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  The freight charge of $72.33 is the valid charge based on the weight and dimensions for the shipment traveling on package tracking number #************. The tracking # ************ was not billed correctly due to the dimensions of the shipment not captured.
  
  Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20031325
  
  I am rejecting this response because: The weight and dimensions for tracking # 393966667375 are not correct on your end. Both tires were shipped bare/unboxed, with the labels affixed to the outside tread. The dimensions of each item is 27x27x11 inches and weight is 32lbs.  I've attached a screenshot of ****** shipping options to confirm that the ~$40 shipping fee which you claim is not correct is indeed correct for an item at 27x27x11" and 32lb from ********** ** ***** to ************ ** *****. The base charge is $33, plus the additional shipping insurance I purchased given the combined value of both items.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/25/2023

  Dear ***************************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A check for $31.31 was processed on 5-24-2023 and shipped to the shipper **** delivered today 5-25-2023.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  For any additional information, please contact your credit card financial institution.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its becoming overwhelming My package was delivered to ********* on 925 Soundview The package was completely opened and damaged Im sick of making complaints why is there nothing being done why are they comfortable doing evil ********* received the package opened And they do have cameras the package was delivered at 7:40 and was already opened when giving to ********* employees

  

  Business Response

  Date: 05/26/2023

  Dear ***********************, 
  
  Your report to the Better Business Bureau regarding tracking numbers ************ and ************ were received.    
  
  We were very concerned to learn of the issues regarding your packages. Local management along with Security were notified about the issues when tendering your packages to the specified ********* locations. We have completed a thorough investigation which included those Walgreen locations and their Alliance Complaint Team. The outcome of any investigation is confidential.    
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us
      
  Respectfully, 
  
  FedEx   
  
   

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20031076
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/06/2023

  With all due respect FedEx will always get with it nothing is being done 

  it really doesnt matter how many complaints is being put in nothing will change its completely wrong 

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a large order through ********** and so far NONE of the 6 items have been delivered to the proper business address indicated and there has been NO effective communication from FedEx to find the missing ***************** importantly, to STOP & talk with their local delivery drivers who are either sending these packages to the wrong addresses or committing outright theft! Delivery address for all of the packages is a business, clearly seen via ****** maps :********************************************** ************ **************** Unit B-5 All of the packages so far have been delivered to a random house with the bluriest, least professional photos ever seen to prove anything.

  

  Business Response

  Date: 05/30/2023

  Dear Customer: ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking numbers ************, ***************, ************, ************, 648562060359051023.
  
  Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area and management has spoken with you concerning the issue.
  
  Please notify the shipper of the package issues so they can file a claims with FedEx.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again FedEx has not been delivered on time. Sleep supplies that is much needed was shipped by FedEx, the supplier is only 40 miles from my home. Items was supposed to arrive Saturday May 6th. Instead of the package arriving at my home it traveled in the opposite direction and is now leaving ******* **. Every time, 5 out of 5 times there has been a problem with my packages that are shipped through FedEx! Now I need life saving supplies and who knows now when they will arrive. I know that I will receive a call from FedEx and know that they will once AGAIN blame the shipper as they have done with all of the previous packages over the last 5 weeks. At some point FedEx has to be held accountable! It does not matter which FedEx Service is used to ship packages, it IS STILL a PAID service and FedEx has a responsibility of making sure those packages arrive on time. At this point I am ready to seek an attorney.

  

  Business Response

  Date: 05/11/2023

  Dear *****************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 641617510702.  The shipper acknowledges the terms of shipment were FedEx Ground Economy when tendering package on May 5th, 2023.   This service specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-defined delivery service. Most shipments arrive within 5-7 business days. Additionally, scans may not post on every day of package transit.  
  
  Our records indicate delivery for 641617510702 on May 9th, 2023,  released at 2:31 p.m.  Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement, return or replacement if needed.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. We value your feedback and this opportunity to serve you.

   

  Respectfully, 

  FedEx
  

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20030366
  
  I am rejecting this response because: FedEx puts the blame on the shipper. Regardless of HOW the item was shipped, it is STILL a PAID service to which FedEx has a responsibility to get the packages on time and without damage! If the website shows a specific delivery date, that is when consumers expect to receive the package!!

  I now once again have medical supplies that shows they will be delivered today and yet once again, they will not be here today! FedEx is a disgrace and does not stand behind their mission statement or their corporate responsibility!!!!

   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote through FedEx.com while logged in to account ***********, to ship a crate measuring 42 x 54 x 4 and weighing 40 pounds from the ************** to ************** on March 30th, 2023. The quote for the 2 day service was $626.06. I shipped the package from a FedEx Office location in ****************** on March 30th, tracking number ************. On April 6th, I received an invoice (5-702-95578) for this shipment in the amount of ********, which was charged to the credit card on file. The net difference between the quote and the actual charge was ********. I contacted customer service to dispute the charge, and they informed me that I would only be eligible for a credit of $250, which was refunded to the credit card on file.I again contacted customer service by phone on April 15th, 2023. They claimed that the package I sent was 42 x 54 x 23 instead of the actual dimensions of 42 x 54 x 4, therefore I was billed for freight charges. They would not provide any proof of this claim, nor would they allow me to send photos of the actual dimensions. I was told this was the final decision and there was no way to appeal or escalate.

  

  Business Response

  Date: 05/12/2023

  Dear ************, 
   
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 71690898350. 
   
  After further research, we have ruled in your favor regarding the issue with your bill, which was higher than expected due to a change in the dimensions. Per our conversation, we have made the necessary corrections and a check is being mailed to you in the amount of $443.27 to cover the amount you were overcharged. You should receive the check within six weeks.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  ********************

  *******, ** 98122

  
  

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finish the job and deliver my package as soon as possible tracking number for this shipment ************

  

  Business Response

  Date: 05/12/2023

  Dear *************************:

  Your report to the Better Business Bureau regarding tracking number ************ was received.  
   
  After further research, our records indicate your package was delivered on May 8, 2023 at 14:03 local time. Per our conversation  you do now have this shipment. 

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to **, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 
  

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2023 at 07:12pm, I ordered a refurbished laptop from ***** On March 6, 2023 I checked the tracking link (tracking # ************) and noticed that my package had been delivered to an address in ********** at 11:40am. I haven't lived in this location for years, and this isn't the first time a package has been delivered to this address after I moved. I attempted to contact customer service at roughly 7:50pm the day this report was filed, but as of the conclusion of this report I have been on the phone for about 2 hours without ever speaking to a human being. The laptop I bought was a refurbished model (the last one in stock) and was purchased with a limited time promotional code (screenshot included). I missed out on a very good deal thanks to FedEx's manifest incompetence and wasted two hours of my time attempting to work within their customer service system.

  

  Business Response

  Date: 05/12/2023

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was located and picked up at our station at ******************************************************************************* at 5:34 p.m. on May 11th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. The appropriate management has been notified of the situation for an internal review.
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  Respectfully,
  Fedex

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a package on 5/5/2023 by noon since it was priority overnight. I saw it was coming from the FedEx Shipping Facility in ****** at ************************************************************ Every time a package I'm supposed to get comes from this location, it never arrives. They always say they attempted but never a ring on our doorbell system which captures a picture as well for proof. I followed the delivery on the map and went to the door when it was close. I literally watched the driver park the van, go to the back of his van to scan the package(probably as a "attempted delivery", and then drive off. Never came out of the van. I called customer service three times and they said they would tell the local delivery center to reattempt the delivery. The local delivery center(******) called me and said they would reattempt delivery. Customer service also told me the same thing but I waited til 8PM and nothing.This location has many complaints about the same issue on Yelp and ******* I had to tell the shipper to send the item back since there's no point in getting it when I needed it that day. What's the point of paying for priority overnight when the driver just drives around with the package pretending to deliver. Get better drivers and contractors.

  

  Business Response

  Date: 05/09/2023

  Dear *******************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.  Our records indicate your package was delivered at 11:04 a.m. on May 9, 2023.

  Thank you for your patience in this matter and for shipping with FedEx.

  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered 3 of my packages in 3 consecutive days to the wrong address. The first package went missing and for the remaining 2 packages, I waited 2 separate days on pins and needles for the deliveries so I could go grab them from the wrong address before they too went missing. Not only is this willful negligence an inconvenience for me but also filled me with a lot of unnecessary anxiety as to recovering my packages which were all delivered to the wrong address. I would appreciate an apology from FedEx as well as assurance that this issue will be corrected in time for my next delivery. They also did this to me last month. I had to have replacement packages delivered twice, as my packages were delivered to the wrong address and thus taken by someone other than me. I feel that FedEx, as a billion dollar company should not be making such ignorant mistakes, especially several times in a row. I've been in touch with the sender of the packages, Chewy, who have also put in complaints about the wrongfully delivered packages. They even added a description of my house on the shipping label, yet FedEx chose to ignore this. They are delivering my packages to a house that's not even on my same street, it just has the same house number! I live at ************** and they are delivering to **************! Big difference, right? Please hold them accountable for this inconvenience, as I'm not in the best health already and these occurrences only further aggravate my condition. Thank you.

  

  Business Response

  Date: 05/25/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We understand your dissatisfaction with the handling of the shipments traveling on tracking numbers ************, ************, and 648625075694.
  
  Our office has been unable to reach you follow up with you by phone or by email. Any exception to our normal, quality service is important to **.
   
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.
  

  
  Respectfully,
   
  FedEx

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20027552
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/31/2023

  I'm not accepting the apology from FedEx because their incompetence has caused ongoing complications with the neighbor who was accidentally delivered my packages, whom then stole some of my packages. There needed to be a complaint put in to the magistrate and the conflict has still not been resolved. It will continue to be a problem for me as our properties are close to one another and this hostility was brought into my life because of FedEx's inability to do the one job which they are supposed to do. They have misdelivered my packages 3 times in May as well as several times in April. I was ensured that they would fix the issue every time I called them to complain...and yet it happened over and over again. They are a bad company who do not properly train and/or manage their delivery drivers.

  

  Business Response

  Date: 06/08/2023

  Dear *************************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  
  ******************************# A
  ********, ** 15025
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  

  Respectfully,
  

  FedEx
  

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ************************ Apt A

  ********, ** 15025