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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,409 total complaints in the last 3 years.
5,016 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 23 August 2023 I dropped off a package at a FedEx shipping center in *************************. It was suppose to be shipped through **** however it was scan and accepted by a FedEx representative from the store. I receive a text message on my phone with a tracking number minutes later confirming the drop off. After a few days I tried checking up on the package I dropped off but the tracking number was coming up as an invalid number. There was no way to contact the help desk for assistance without a tracking number. It wouldnt transfer me to a customer help representative without a tracking number. So I went back to the location of drop off Walgreensbut they told me there was nothing they can do that at this point its a FedEx issue and I should contact them myself. I was offered no help. I tried the FedEx number several times but I couldnt get through without a tracking number however an update screen did come up indicating that the package was hand over to a **** ground transportation for final delivery. I called **** since I was returning an IPhone sent to me that I had canceled the order due to buyers remorse and hidden fees that were not disclosed to me at the time of purchased from an online service at a target location in ************. **** were not canceling the service since they claimed that they have not received the phone. Its been almost 2 months now an **** is still charging me for the phone that I do not have and services that I am not using. I have called them many times to check on the phone but the tracking number on the label they create is not registering nor the FedEx tracking number. I have also stop by the Post Office but they are unable to help since the **** label create by **** not is not registering. I do not know what to do at this point. I dont want to have to pay $800 for a phone that I returned. I spoke with a FedEx driver and another shipment FedEx location person and they do confirm that they do pick up for only the ****.
Business Response
Date: 11/06/2023
On behalf of FedEx, please accept my sincere apology for the experience. Our tracking number **************** is a **** shipment. This shipment was tendered to FedEx in error. When shipments are tender to FedEx in error, we give it to your designated courier service which in the case was ****. Unfortunately, we cannot track in our system another courier package. After careful review, we must respectfully decline your claim request for this shipment and refer you ****.
Sincerely,
FedEx
Customer Answer
Date: 11/14/2023
Unsatisfied with FedEx response to this matter. Felt they should have had a better system to track and Id drivers picking up packages. However I am withdrawing my claim as AT&T is accepting loss based on the attempt made to return package.
I just want to thank the BBB for their effort in assisting me in getting answers from the subjects in question. I felt empowered and educated. Again thank you.
sincerely,
****************************;
Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/2, I sent back my trade in iPhone xs *** via FedEx. On 10/5, the package status started to show that it was damaged. 10/5 I called Fedex to inquire and was told the package was damaged and undeliverable. Fedex customer service asked me to file a claim through FedEx.com. I did file the claim twice with my trade in value but they denied for no reason.
Business Response
Date: 10/25/2023
Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of your shipment were damaged. The appropriate manager has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 784137150731. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. We certainly regret any inconvenience you have encountered.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 10/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************

*************, ** 91755
Initial Complaint
Date:10/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,On 06/24/2023, I shipped 9 packages to ****** through Fedex (tracking: ************). The packages were dropped at ********************************************************************* around 5pm. 3 out of the 9 packages were packed with bankers boxes and the rest 6 boxes were packed with moving boxes purchased at Homedepot. Fedex clerk told me they can't ship with bankers box because the top lid may fall off along the route so I followed the clerk's instruction to replace the 3 banker's boxes with Homedepot boxes. The labels were printed in advance. The clerk checked total weight and found no issue.On 06/26/2023, I was out of town and received a call from Fedex telling me they can't ship with Homedepot boxes. They can only ship packages with Fedex boxes. The lady who called me told me they can replace the boxes for me with $265.08 additional charge. Since I was already out of town, I just paid the amount such that the packages can be shipped out.On 06/28/2023, all 9 boxes arrived at ****** with Fedex boxes wrapping around my original Homedepot boxes but almost everything in the boxes were shattered into pieces and had to be discarded.On 08/17/2023, I received an email from local shipping agency telling me Fedex wants to charge additional $215.14 because the weight is 81LB over what I put in the label. First, I couldn't find any rule online saying Homedepot boxes are not allowed. Even if it was the case, the clerk should've told me in the first place. Second, all 9 boxes were weighed on scale when I dropped them off. How come there is an 81LB difference not being realized when I was in the store? Finally, I think the shattered goods in the boxes were caused by bigger Fedex boxes or it was just the Fedex people not being careful when they replaced the boxes. I'd like to dispute the 2 additional charges and reasonable compensation to cover the damage of the goods. I've attached the shipping invoice and the box replacement charge receipt for your reference.Thanks
Business Response
Date: 10/20/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling
of the shipments traveling on master tracking number ************, and we understand
there was damage to the shipment. A claim must be opened on FedEx.com and all
supporting documents must be attached for review, and then you will receive a response
within 7 to 10 business days.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/20/2023

Complaint: 20738033

I am rejecting this response because:
I opened a complaint with Fedex on 10/2. The claim number is C-*********. No one ever contacted me so far.

Sincerely,

***********************
Customer Answer
Date: 10/23/2023
I got a call from Fedex. The representative instructed me to refile a claim on Fedex.com under the category of damaged goods. I just did it and the claim number is shown below.
C-126004676
Thanks,
*******************
Business Response
Date: 10/24/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling
of the shipments traveling on master tracking number 780305937318.
We called you on October 23, 2023, to advise that a Complaint was noted on October 2,
2023, however that is not a Claim, and a claim should be opened when there is any
package damage, and the shipping charges are considered as well. FedEx must be
notified of any damage within 60 days of delivery for a claim to be considered. We are
crediting the $265.08 charge as a one time goodwill gesture, however the other charges
will apply.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/24/2023

Complaint: 20738033

I am rejecting this response because:
I appreciate the gesture to waive the $265.08 box charges. However, the express agency is still asking me to pay the overweight charge of $215.14 (attached) which is purely due to the unnecessary box size change request from Fedex. The actual weight didnt really increase when I printed the label. This $215.14 was adjusted by Fedex because Fedex used larger boxes to wrap my original boxes. The damage of the goods was also caused by the extra space created by the larger box Fedex used. I am asking to waive this wrongful charge as well.
Sincerely,

***********************
Customer Answer
Date: 10/25/2023

Complaint: 20738033

I am rejecting this response because: I appreciate the gesture to waive the $265.08 box charges. However, the express agency is still asking me to pay the overweight charge of $215.14 (attached) which is purely due to the unnecessary box size change request from Fedex. The actual weight didnt really increase when I printed the label. This $215.14 was adjusted by Fedex because Fedex used larger boxes to wrap my original boxes. The damage of the goods was also caused by the extra space created by the larger box Fedex used. I am asking to waive this wrongful charge as well.

Sincerely,

***********************
Business Response
Date: 10/25/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling
of the shipments traveling on master tracking number 780305937318.
We have credited the shipping charges as a one time goodwill gesture however the
other charges are valid based on the packaging used. Also, the email you attached
clearly noted you have 5 days to question the charges, otherwise, the credit card
provided would be charged.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/25/2023

Complaint: 20738033

I am rejecting this response because:
Thanks for your reply. The email I attached was from the express shipping agency. I contacted them immediately as soon as I received it and they told me they will dispute the charge with Fedex. However, the response I received from the express company was that they eventually couldn't get reply from Fedex and they asked me to pay for it.
As I mentioned earlier, all the extra cost was from the incorrect information provided by Fedex clerk regarding the unnecessary box change. This shipping was totally messed up. I paid ~2k for a bunch of broken goods. I am willing to absorb the damage and the shipping. I am just hoping Fedex can revert the wrongful charge of this weight adjustment. At the end of the day, weight didn't change. It was purely due to the box dimension change.
Sincerely,

***********************
Business Response
Date: 10/26/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling
of the shipments traveling on master tracking number 780305937318.
The rate on this shipment was based on the dimensional weight of the packages of which
exceeded the actual weight. The FedEx Office & Print Ship centers do require proper
packaging to ship any packages through our system.
Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/27/2023
I have attached the email proof showing that I acted immediately as soon as I received the notification of charge adjustment.
Thanks,
*******************
Customer Answer
Date: 11/02/2023

Complaint: 20738033

I am rejecting this response because: I have attached the email proof showing that I acted immediately as soon as I received the notification of charge adjustment.

Sincerely,

***********************
Business Response
Date: 11/06/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we advised previously, You were credited, $265.08, as a one time goodwill
gesture, however the other charges are valid. There will not be an additional
credit.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/06/2023

Complaint: 20738033

I am rejecting this response because:
As I explained many times, the weight difference was due to Fedexs wrongful instructions of using bigger boxes which didnt have to happen in the first place and I provided the email proof showing that I challenged the charge to MeiMei Express immediately upon receiving the email when Fedex accused me of not replying within 5 days. I am disappointed Fedex kept replying the same content without providing new justification of why I have to be responsible for the $215.14 unreasonable charge.
Sincerely,

***********************
Customer Answer
Date: 11/06/2023
Hi,
I would like to bring up one thing:
I didnt see the $265.08 charge was credited back like Fedex mentioned.
Thanks,
*******************
Business Response
Date: 11/07/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

A one time credit in the amount of $265.08 was processed on October 24, 2023,
to the FedEx account number provided for billing. Please allow 7 to 10 business
days. Also, you can contact Revenue Services at ************ and/or email:
**********************************.
Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx ..
Business Response
Date: 11/07/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

A one time credit in the amount of $265.08 was processed on October 24, 2023,

to the FedEx account number provided for billing. Please allow 7 to 10 business

days. Also, you can contact Revenue Services at ************ and/or email:

**********************************.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx ..
Customer Answer
Date: 11/07/2023

Complaint: 20738033

I am rejecting this response because:
First, as mentioned in Fedexs response, the refund was processed in Oct 24th and it will take **** days to process. Its already Nov 7th today which is 14 days passed the processing day but the credit has not arrived yet. Its not our responsibility to contact Fedex billing department and go through another back and forth battle to sort this out.
Second, Fedexs response again failed to justify the unreasonable overweight charge of $215.14. Unless Fedex points out any written rule under shipping terms or agreement indicating packages HAVE to be packed with Fedex boxes and explains why the store clerk still accepted the packages, the action of replacing the original box was fully unreasonable. Therefore, the associated cost due to this wrong instruction should be corrected. At the end of the day, nothing was done wrong on the customers side. We already suffered from expensive shipment and the loss of damaged goods. All we are asking is for Fedex to be responsible for the unreasonable action conducted by the untrained store staff and refund the charge that Fedex is not supposed to collect in the first place.
Sincerely,

***********************
Business Response
Date: 11/07/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we have advised previously, You were credited, $265.08, as a one time goodwill
gesture, however the packaging charges will not be credited.
The credit was processed on October 24, 2023, so we suggest you contact your credit
card company for additional information if it has not posted.
Also, the FedEx Office & Print ************ reserve the right to inspect your packaging, and
If the packaging is considered unacceptable by the FedEx Office team member, customers
have the option of making the packages appropriate or paying for packing supplies/services
if available. If the customer will not make unacceptable package(s) appropriate, FedEx Office
will not accept the item(s). You had the option to decline shipping packages when contacted
by their representative.

Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily
in the future.

Respectfully,

FedEx
Initial Complaint
Date:10/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
package was picked up from my property in *****....priority shipping of produce to my residence in ***** ******...FRESH PRODUCE!!! that was last week...nothing has shown up....no scans of where it may be...no help in finding it....why do we have all these scan codes if we cannot keep track of 1 Box????????
Business Response
Date: 10/18/2023
On behalf of FedEx, please accept my sincere apology for the experience. FedEx has honored your claim for our maximum limit of liability and issued a credit of the transportation charges. Please allow 7 to 10 business days for receipt of payment. We regret any inconvenience this issue may have caused.
Customer Answer
Date: 10/19/2023
this is a pic of the package before it left *********** lbs of fresh fruit...does FedEx have ANY IDEA what fresh fruit costs in ***************? Seriously....the original bill when I set it up was for ******. not knowing that the package weighed more than 10 lbs....

can FedEx even be trusted to move packages anymore? What is the scan bar for ? can't even find the box....wow....what a crock of Sh!@
Initial Complaint
Date:10/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TRACKING # ************ OCTOBER 11, 2023 @ 2:47 THIS PACKAGE WAS TO BE DELIVERED TO MY ADDRESS: ************************* IT WAS DELIVERED TO ANOTHER ADDRESS.I CALLED FEDEX TO COMPLAIN ABOUT THIS ISSUE AND I WAS TOLD THAT IT WAS DELIVERED.WHEN I LOOKED AT THE ***** TAKEN IT WAS NOT MY HOME.I AM GETTING THE RUN AROUND WITH THE SO CALLED AGENTS THAT I SPEAK WITH ON THE TELEPHONE.THIS COMPANY HAS CONSISTANTLY IN THE PAST DELIVER MY PACKAGES TO THE WRONG ADDRESS AND WANT ME TO CALL THE VENDORS AND REPORT MY PACKAGES LOST.I DON'T THINK IT IS FAIR FOR ME TO EXCUSE FEDEX FOR THERE CARELESSNESS. ENOUGH IS ENOUGH ALREADY.FEDEX KNOWS WHO THE DRIVER WAS MAKING DELIVERIES ON OCTOBER 11, 2023 AND THAT PERSON SHOULD BE HELD ACCOUNTABLE. I HAVE TO GO THROUGH THE CHANGES OF GETTING IN CONTACT WITH THE COMPANY TO HAVE SAID ITEM REPLACED, DUE TO FEDEX EMPLOYEE BEING IRRESPONSIBLE MAKING DELIVERIES TO MY ADDRESS.SOMETHING NEEDS TO BE DONE!!!!!I AM GETTING EMAILS TELLING ME THE TRACKING IS STILL GOING ON, IT HAS BEEN 5 DAYS SINCE THIS INCIDENT AND I AM AFRAID TO ORDER ANYTHING THAT FEDEX HAS TO DELIVER.I ORDER A LOT OF THINGS FOR MY FURRY BABIES THROUGH CHEWY. I AM 66 YEARS OLD AND APPARENTLY FEDEX DOES NOT CARE ABOUT THEIR CUSTOMERS.I PAY FOR THE SERVICE AND THIS IS NOT THE FIRST, SECOND OR THIRD TIME I BEEN GOING THROUGH THIS WITH FEDEX.LIKE I SAID BEFORE ENOUGH ALREADY THAT DRIVER WHOMEVER IT IS NEEDS TO BE HELD ACCOUNTABLE!!!!
Customer Answer
Date: 10/15/2023
TRACKING NUMBER
702325589469
Business Response
Date: 10/18/2023
Dear **************************
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 702325589469.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:10/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex has not delivered my package due 3 days ago. My tracking number now says pending and everytime i call fedex i get the same run around. Let me reach out to the station and then they say the office isnt open yet call back or your package will be delivered by end of day. This is a $3000 package and i can't get a straight answer from anyone and can't get a hold of a manager. Every person i speak so keeps telling me the are going to contact the truck driver to get answers but never get back to me. Please help me get in contact with someone that can actually help. Fedex is the worst shipping company ever
Business Response
Date: 10/30/2023
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.

Our records indicate the shipment on tracking number ************ was delivered at 1:12 p.m., on October 12, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:10/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx tracking number: ************ Package was tendered with delivery date of 10/12/2023. The package was loaded on a delivery vehicle on 10/12/2023 and not delivered as per the tendered agreement. On 10/13/2023, the package was again loaded on a delivery vehicle. The delivery vehicle delivered a different package, but still did not deliver the subject package.Because FedEx has not attempted delivery, they will not release the package to be picked up at a FedEx location and are holding our package hostage.When you pay for a service, you expect that service to be carried out, not to have your packages held hostage with no apparent remediation.
Business Response
Date: 10/17/2023
Dear ***************************:
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 702329821558 was delivered at local time on October 14,, 2023 at 16:03 local time.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
******************************************
**********, ** 37726
Initial Complaint
Date:10/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************** i was supposed to receive a shipment of merchandise. It said that it was out for delivery twice and the changed to pending twice. It was tracked to the ********* ******* distribution center that was the last time it was scanned. I called in a got transferred to an international department representative. She said they take overflow calls. She was "****" I believe based in ******* she noted there was something "not making sense" She stated she reached the location and had spoken to them directly and they had the package and she could facilitate getting it expedited or I could pick it up. She did note that it was a considerable distance for me. I informed her it was important that I received the package as i was leaving on a trip. She assured me it would be at the facility and she would let them kmow I was on my way to pick it up. I drove **** hours to the facility and once there I was told they could not find it and they had no idea where it was and had no record of being contacted by customer service. They agreed that the distribution center was the last place it was scanned, but said they cant find it, things get lost, human error, blah blah..got the runaround for 2 hours left empty handed with zero answers. Tried to reach customer service again for hours. Outsourced to the ***********, ********* and *********. Agents are obstructive, rude, refuse to escalate or take a complaint. This facility has a history of poor reviews. FedEx has zero customer service. They dont care, they directed a recipient on a 3 hour wasted drive. Zero accountability. Apparently the shipper sent combo of fedex and ground **** and their offshore agents state there is no recourse for any recipients of that method of shipping. They refuse to engage. It is disgusting. Where is this package ********* FedEx?? FedEx customer service! Why was I directed to this distribution center with no package to be found? Why no follow through?forced to no longer use FedEx. Response?
Customer Answer
Date: 10/21/2023
The shipping number is listed in the first line of the complaint?
The complaint clearly lists the shipping number?
The numbers in the first sentence are the shipping number. I am not sure why you closed the complaint?
I didn't head it up shipping number because I assumed it was clear to anyone that the starting sentence shows the shipping number.
Thank you
Business Response
Date: 10/31/2023
Dear ***********************:
Attempts to contact you via phone and email have been unsuccessful. Your report to the Better Business Bureau regarding tracking number 61299994721833880958 was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;

Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Initial Complaint
Date:10/13/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx drivers are now leaving my packages in the road which is 1/2 mile from my house. They are getting damaged by rain, clearly marked boxed. For example I receive a monthly food box from my medical insurance provider and its clearly marked Fragile Food and it was left in the road near my mailbox. I am disabled and thats why I tend to order delivery. They used to deliver to my door, *** and **** still do. Worst thing is you cannot contact to file a claim unless Im the seller! There is absolutely no way to contact a live person for resolving this! Just yesterday the driver left a 40lb cardboard box of kitty litter in the rain - I wasnt even aware it was there until after dark. I even hurt myself trying to lift the soggy box with the sponge of cat litter into my car - and everything was sopping wet. Im so frustrated with this!
Business Response
Date: 10/18/2023
Dear *************************,

We are very concerned to learn of your dissatisfaction with the handling of package tracking number 706903107237.

Local management has contacted you and addressed this issue and provided the local number to you should you have a need to contact management in the future.

On behalf of FedEx, we regret any inconvenience and look forward to serving you more favorably in the future.

Respectfully, FedEx

FedEx
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
370 **************
*******, ** 04939
Initial Complaint
Date:10/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx charged me an additional fee for selecting a specific delivery time when they knew they could not deliver at the selected time.
Customer Answer
Date: 10/13/2023
Tracking number. ************
Business Response
Date: 10/17/2023
Dear *********,

This is in response to your recent inquiry addressed to the Better Business Bureau.

As a gesture of goodwill, credit of $5.55 has been applied to the shipment on FedEx tracking number 773687132549.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area and also deeply regret the difficulties you encountered while calling our toll-free number.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully
FedEx

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