Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  1906 Gunbarrel Road Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed and order online to be delivered by Fedex today on 10/10. It required a signature so I had waited all morning and afternoon for this package and then was notified by Fedex that a delivery attempt was made when it was not so I called customer service. They said my package was put on the wrong truck so yes no delivery attempt was made and this company lied about this along with the delivery day wasting my time with no good excuse. Fedex is clearly unprofessional and also lies about facts of deliveries and does not care about it's customers. I should be refunded/compensated for my wasted time waiting on this package and this company lying about delivery attempts that were never made.

  

  Business Response

  Date: 10/13/2023

  Dear ***************************:

  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ************************************************************* 
  
  Local Management has been advised of your concerns and this issue has been addressed internally with the drivers serving your area. 

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 

  Respectfully,

  FedEx

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister who lives in Virginia sent me a package via Fed Ex. I live in ***********. I did not know at the time there was a pair of $3000 Diamond earrings in the package. When the package got to customs in ****** they held the package because the earrings were listed on the manifest. I received a call from ************************************* who worked for Fed Ex in ******* saying that my package was being held and I could pay a fee and have Fed Ex negotiate the release on my behalf. I asked why the package was being held and all she would say was it was being held. I thought the package was being held because there was food in there. She also told me I would get a bill for the fee. When I got the bill it was for $923.00 because Fed Ex paid the duty on the package and now they were billing me for the duty. After I agreed to the brokerage between myself and fed ex I had a hard time getting responses from *******. We communicated through email. I was never told there would be duty on the package even when I inquired about why it was being held. I must admit I am not well versed on how this process works and I was relying on FedEx to help me through this process. If I had known there would be a 15% duty charge on the cost of the package contents I would have sent it back. I filed a grievance with the Company I spoke with 2 people via email who both claimed the process was sufficiently explained to me. This is not true I did not know about the duty charge until I got the bill. I have not paid this bill and they have sent me to collections. I also have the emails from Fed Ex

  

  Business Response

  Date: 10/26/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the ******** government. The invoice was generated correctly under the regulations. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. Payment is due upon receipt.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking: ************ I purchased a shipment via FedEx from **** to *******, **. The shipment never came and I am at a loss.I filed a notice with FedEx due to a lost shipment which has not been located to this day. I was told FedEx was investigating but that the original shipper would need to contact FedEx though I facilitated it and though I received email from FedEx about it.I got the Elinus to call FedEx multiple times and each time he got with an agent, he got the run around. Not only this, I called myself and explained and I was told to defer it. This happened over 2 weeks ago yet I am still pleading for a solution.My experience has been ruined because I lost an item of value and FedEx wont help fix it at all.As a result, I am please asking for my money back.I do not even care to file a claim anymore as I wont be helped or assisted but I paid for a service I did not get. Furthermore, I lost items causing a total loss of over $1000 dollars.

  Customer Answer

  Date: 10/17/2023

  Attached is the file with the tracking number.

  Please reopen my case.

  

  Business Response

  Date: 10/19/2023

  
  Case #:C-123208855
  Tracking/Pro #:773506271461
  Reference/Claimant #:
  Ship/Received Date:09/27/2023
  Claim Amount:
  Shipping Cost:
  Check #:
  
  
  Hello FedEx Customer,
  
  FedEx values your business.  We have received your claims request and upon review, we cannot process your claim.
  
  Our shipping contract is with the business paying the shipping charges and shipped your package to you.  Our contract with that customer does not allow us to pay claims to the recipients of their shipments.  Please contact the shipper for any issues of loss, damage or delay to your shipment.
  
  
  
  We hope this has not caused you any inconvenience, and we look forward to helping you in the future with all your shipping needs.
  
  Sincerely, 

  FedEx

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20717271
  
  I am rejecting this response because:
  FedEx refuses to give a resolution, therefore making a chargeback inevitable.
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/24/2023

  On behalf of FedEx, please accept my sincere apology for the experience.  FedEx's contract of carriage is with the shipper of record. As a gesture of goodwill FedEx will honor this claim with them for our limit of liability. Please contact your shipper for a replacement or a refund.  Again we sincerely apologize for any inconvenience.

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  FedEx sought a resolution.

  Thank you.

  
  Sincerely,
  
  *******************

  -, ** 30342

  
  

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery Driver LIED! Tracking records indicate that you attempted delivery on Friday 10/06/2023, but we were her and NO SUCH DELIVERY ATTEMPT WAS MADE. Again, the package was supposed to be delivered today (10/9/2023) and your tracking records say that building was closed--FALSE-Someone was in the office all day and the building is UNLOCKED. I am really sick and fed up with the LIES from your company when it comes to delivery failures--if you check your records, you'll see this is far from the first time that I have complained about the SAME LIES.

  Customer Answer

  Date: 10/10/2023

  ************

  Customer Answer

  Date: 10/10/2023

  AGAIN!  READ-- TRACKING NUMBER:  626452534728

  COMPETENCE????

  Customer Answer

  Date: 10/10/2023

  BBB!

  AGAIN!  Please READ and stop sending me the same question.

  THE REQUESTED TRACKING NUMBER, FOR THE THIRD TIME, IS 626452534728

  BBB, please step it up and show some competence!

  

  Business Response

  Date: 10/12/2023

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number ************, and the information

  will be reviewed with the responsible driver on October 6, and 9, 2023.

   
  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in

  the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive an item on October 6, 2023. I was told there was an operation delay with my package. I spoke to a supervisor on October 7 and 9. He told me that a Fed ex-driver went the wrong route. I guess my package was put on the wrong truck. He told me that it would be delivered on October 9. It was not delivered. I spoke to another worker at this location. She told me that they do not know where my package is. I am not receiving adequate responses from this Fed Ex location. My tracking number is ************. Please help me. I just want my package delivered.

  

  Business Response

  Date: 10/13/2023

  Dear *****************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  

  Your shipment was misrouted and our records indicate that this shipment was delivered at 10:20 a.m. on October 13, 2023.  

  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  filled a complaint here less than a month ago about my packages getting messed up for the past 5 years. The very next shipment i get is messed up. I have asked why my package was shipped over 300 miles in the wrong direction, i cannot get a straight answer from fedex. so here we go again.

  

  Business Response

  Date: 10/11/2023

  Dear *****************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 684691756149. 
  
  To best accommodate package volume, FedEx package routing is setup as a hub and spoke processing method. FedEx regrets that this delivery routing may not have met your expectations.  After further research, our records indicate your package was delivered on October 10th at 1:03 p.m. The delivery was completed, as scheduled based on the type of service requested by the merchant for the shipment.
  
  Per the FedEx Ground shipping agreement, because your financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper. 
  
  As prior advised, FedEx shippers using the FedEx Delivery Manager programs have address information validated via the ************* ************** database; therefore, FedEx is unable to block specific destination locations as requested.  

  
  Your business is very important to us, and we hope you will allow us other opportunities to serve you.

   

  Respectfully, 

   

  FedEx
  
  

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20716057
  
  I am rejecting this response because:of a BS answer. It was originally scheduled for Monday, but since it went the wrong direction, it took another day
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/13/2023

  Dear *******************,
  

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  After further review of the shipment information you provided, at www.fedex.com.,it appears the shipper processed your package label on 10/06/2023. This may have generated a delivery estimate by them, contrary to the actual ship/package tender  date of 10/07/2023. Our records indicate the package was delivered on October 10th at 1:03 p.m. The delivery was completed, as scheduled, with weekend routing,based on the type of service requested by the merchant for the shipment.
  
  This package was delivered in accordance with the FedEx Express Terms and Conditions. As your financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper. 
  
  Best regards,

   

  
  FedEx

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20716057
  
  I am rejecting this response because: why was it shipped over 300 miles in the wrong direction? 300 miles in the correct direction would have put it here at my house?
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was not delivered. Picture was black with nothing in the picture. Fedex stated that we can not file a complaint because the shipping company must do it. We were not given any information on the package. Customer service continually said that it was delivered even after agreeing the delivery package had no object in it... just a black screen. Fedex denied responsibility and will not give any helpful information.Tracking ************

  

  Business Response

  Date: 10/18/2023

   Dear *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 784282498453.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand a full refund for the loss of my passport, the cost of my new passport, and for the terrible customer service I have received.On June 10th 2023, I shipped my passport to *******, ****** using FedEx Overnight Ground Delivery. The tracking number for the shipment is ************. My passport was stamped for a **** by the ******** Embassy and was shipped back using the return label I paid for and sent and was supposed to be delivered on June 18th 2023, but after 2 months of back and forth with FedEx, they told me that they lost the passport in *******, ********* in transit. I was told that the package had been lost and that I would need to file a claim. I filed a claim online, but I did not hear back from FedEx for several weeks.I finally called the FedEx claims representative, The representative told me that FedEx had denied my claim for a refund. I was shocked and appalled. I explained to the representative that I had relied on FedEx to deliver my passport overnight and that the loss of my passport had caused me significant financial hardship. However, the representative refused to change the decision.I have since had to apply for a new passport, which cost me $250. I am extremely disappointed with the way that FedEx has handled this situation. FedEx lost my passport, refused to give me a refund, and provided me with terrible customer service. I have also lost my Canadian Permanent ************** which cost me $1,200 to apply for. I am demanding that FedEx immediately refund me for the cost of my lost passport, the cost of my new passport, the cost of applying for a ****** ***** and the terrible customer service I have received. I am also demanding that FedEx apologize for the terrible customer service I have received.We can also negotiate the refund amount but FedEx needs to properly communicate with me. If I do not receive a full refund within 10 days, I will be forced to take legal action against FedEx.

  

  Business Response

  Date: 10/10/2023

  Hello FedEx Customer:
  
  Thank you for submitting your claim. FedEx values your business.
  
  Please accept our sincere apology for this unfortunate situation.  We are issuing a check for our full Limit of Liability. Please allow 10 business days for processing and delivery of the check via U.S. Mail.
  
  We regret the inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs. 
  
  Sincerely,
  FedEx

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20714567
  
  I am rejecting this response because:

  What is the amount on the check you are sending? It better not be just a $100 because you have caused me more financial and mental inconvenience than $100 worth. 

  Kindly reply back with what the check amount is so i can walk away from this ridiculous incident with satisfaction.

  The customer service has been aggressively bad and I have needed therapy because of the fact that you lost my passport and ******** ***** I suffered very badly in my mental health

  Kindly tell me what the amount on the check is. In the least, it should meet the cost I paid for my mental health therapy after you lost my.paasport and ******** *****

   

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/13/2023

  Hello FedEx Customer:
  
  Thank you for your inquiry.
  
  Again, please accept our apology for this unfortunate situation. The check is for FedExs full legal limit of liability ($100).
  
  We regret the inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs. 
  
  Sincerely,
  FedEx

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20714567
  
  I am rejecting this response because I want an official letter from FedEx saying that they lost my package with the tracking number which had my passport in it. I need this to prove to ****** and ***** as it's a lost passport with FedEx. 

  Kindly send it immediately to *************************

  Once this letter is sent I will accept this response. Clearly you guys won't compensate me with the money I lost, so the least you can do is give me a letter that you lost it. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/16/2023

   
  Date Sent: 10/13/2023 7:05:01 PM
  

   
  Complaint: 20714567
  
  I am rejecting this response because I want an official letter from FedEx saying that they lost my package with the tracking number which had my passport in it. I need this to prove to ****** and ***** as it's a lost passport with FedEx. 

  Kindly send it immediately to *************************

  Once this letter is sent I will accept this response. Clearly you guys won't compensate me with the money I lost, so the least you can do is give me a letter that you lost it. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/17/2023

  Hello FedEx Customer,

  FedEx maintains the previous decision.

  Sincerely,

  FedEx

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20714567
  
  I am rejecting this response because:

  As attached, my invoice unit amount is $200 for this package. I was only given $100 for FedEx losing my package which contained my passport and I inputted a value of $200 before I shipped it through FedEx. I will have to involve lawyers if you don't give me the $200 which I rightfully added as my shipment value on the invoice(attached).

  Kindly let me know the best and most peacful solution to this - you send me an extra $100 as I only received $100 till now. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/20/2023

  Here is the $200 invoice that I added as the value of shipment but FedEx refuses to give me that amount even though they lost my package containing my passport. This is so frustrating from FedEx. I am being bullied by FedEx. Please help! 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained to FedEx at least a dozen times over the years about their unbelievably dangerous and endlessly illegal behavior of their drivers, and they have never done a single thing to address the matter. I filed a complaint a week ago, C123928108, about a driver who completely blocked me in, refused to move when I asked him, continued his rounds after I beeped and then flipped me off and cursed at me and refused to give any ID info or name (he blocked me in even though there are open space for him to park; 99% of other drivers will double park or park at dangerous red zones/corners 5 feet away because they know they have immunity and are entitled and seem to enjoy being jackasses). As usual, FedEx promised up and down a manager would get back to me after fully investigating within 2 days (I told them they ************** this and never respond, and they literally swore they make sure they would follow up); as always, I never heard back and never will. I have photos of the trick and driver, and they didn't even bother to request them (and there's no way to send them via their insane web site which is designed to waste your time.) They never take any action against their dangerous drivers and clearly encourage other behavior. I have lost hours being blocked in by their drivers, and came close to being hit multiple times because their drivers block sire lines at corners, in red zones, and drive like sociopaths. Im filing this to document that FedEx (and the **************** who never ticket or address these drivers even when they are blocking intersections) have been aware of this problem for decades and do nothing, so its documented when one of their drivers causes the next accident or gets someone killed, which FedEx is wholly encouraging, and responsible for, through its behavior.

  Customer Answer

  Date: 10/16/2023

  Despite my explicit instructions NOT TO CALL ME and that I would be away
  after 10/6, and hat they need to communicate with me by email only  (after they yet
  again failed to contact me at least 10 days before days before as
  promised, just as they never contacted me EVERY TIME there is an issue with their
  reprehensible drivers), **** from Fedex, ************************, left
  me a message on Oct. 13. It is beyond pointless and a waste of time contacting Fedex, because you will just encounter negligence piled on abuse.

  

  Business Response

  Date: 10/17/2023

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20714343
  
  I am rejecting this response because:this is the same completely offensive BS FedEx has sent for a dozen years every time one of their appalling and da group drivers breaks the law. They never do a thing, hide behind nonsense privacy claims, and have never DONE A THING to remove or train their drivers as necessary. This will be a class action and lawsuit the next time one of their drivers inte totally blocks me in or causes an accident. It is beyond pointless trying to communicate with FedEx because their business model is we let our drivers do whatever the **** they want to maximize our returns, we couldn't care less about public safety and the law.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/31/2023

  Dear *****************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are concerned to learn of your comments describing unsafe driving practices by the drivers serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.?Local management has also reached out to you and left contact information for you to call at your convenience. 

  At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered. 

  We value the trust our customers place in us and regret any inconvenience.  

  Respectfully,  
  

  FedEx  

  

  Business Response

  Date: 11/01/2023

  Dear *****************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are concerned to learn of your comments describing unsafe driving practices by the drivers serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.?Local management has also reached out to you and left contact information for you to call at your convenience. 
  
  At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered. 
  
  We value the trust our customers place in us and regret any inconvenience.  
  
  Respectfully,  
  
  FedEx  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20714343
  
  I am rejecting this response because:this is tge same offensive cut and paste gibberish FedEx always sends. They have NEVER done anything in a decade and directly abet their drivers' reckless and illegal behavior.  And I told them over and over NOT TO CALL me as I would be away and that they needed to communication by email, and of course they kept calling me. It us impossible to tell where the gross negligence ends and animus begins. This is on record do the next time one of their drivers does something deranged it goes to court.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/06/2023

  Dear *****************************,

  Your report to the Better Business Bureau was received. 

  We are concerned to learn of your report regarding the unsafe driving practices by our driver. 

  The appropriate management has been notified and an internal review has been performed to prevent a recurrence. 

  On behalf of FedEx, we regret any inconvenience you have encountered with FedEx.

  We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.? We look forward to serving you more satisfactorily in the future. 
  
  Respectfully,

  FedEx?? 
  
  

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20714343
  
  I am rejecting this response because: FedEx is beyond belief. This is the same cut and paste gibberish they always send (3+ months later). They never do a thing, hide behind confidentiality, and lie non stop. Their drivers are encouraged literally to cut corners and behave as abusivekyvas they want if it saves THEM 2 minutes  even if it endangers everyone around them. You cannot believe anything this reprehensible company says--it has no meaning.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package that reached out to ******* **. The package was received on Sept 30. On Oct 1st they posted a Custom delay due to a missing documentation for my package. I contacted the shipper and he confirmed that all documentation was sent and if there is anything missing ask Fedex to contact them. I have been following with Fedex for the last 5 days and every single time they are telling me a different story. Last Friday I contacted a CS representative who told me that package had all the required documentation and was just a normal delay with Custom Clearance Process. Today contact Fedex again and they told me that in fact some documents were missing and that they contacted the shipper to request the information and were waiting on a response. I just contacted the shipper after that and they told me that no one from Fedex contacted them and they were not even aware of any issue. In fact this is the first time that Fedex is saying that have an issue with a package sent by them. So it's clear that Fedex is lying about the real reason for the delay and no one is doing anything to get my issue fixed.

  Customer Answer

  Date: 10/09/2023

  Response back from shipper that confirm that they has not been contacted by anyone from Fedex but CS representative told me today that Fedex already contacted them and were waiting for a responce.

  

  Business Response

  Date: 10/10/2023

  Dear **********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 784241643500.  Our scans note

  that the package is being held in Customs at ******* Hub due to missing paperwork:

  50-SPECIAL FORM SHIPPER.  The shipper should email the completed form as an 

  attachment to ************************************ and note the tracking number (numbers only) in

  the subject field.  Once this information is received and confirmed, the package can be

  cleared and delivered to the recipient.

  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20714198
  
  I am rejecting this response because when I contacted Fedex CS representative he told me that when a document is required there is an explanation of the specific document and which details are required. Notes so far are generic. I was even told they contacted shipper directly to request specific document and it's not true. I already provided confirmation from shipper that they have not been contacted by Fedex to get them the details of the missing information. Fedex has not been clear and honest on what is happening in *******. Definitely they are not doing anything to get this solved.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/10/2023

  Dear **********************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling
  of the shipment traveling on package tracking number 784241643500.  

  You were advised by Customs rep on October 10, 2023, the information needed, and 

  provided your email for information to be sent.  Once the form has been completed,

  and sent back, the package can be cleared for delivery.
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value
  the trust our customers place in us, and we look forward to serving you more satisfactorily
  in the future. 
   
  Respectfully, 
   
  FedEx 

  
  

  

  Business Response

  Date: 10/11/2023

  Dear **********************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling
  of the shipment traveling on package tracking number 784241643500.  
  You were advised by Customs rep on October 10, 2023, the information needed, and 
  provided your email for information to be sent.  Once the form has been completed,
  and sent back, the package can be cleared for delivery.
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value
  the trust our customers place in us, and we look forward to serving you more satisfactorily
  in the future. 
   
  Respectfully, 
   
  FedEx 
  
  
  

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************************

  **************************

  ********, ** 77354