Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text from FedEx confirmation of delivery of my meds from ************************************************ that I need today not in two more days. Then I few minutes I got another text saying that it has been rescheduled for Monday 10/9/23. Like I said I need them today not Monday. So I'm filing a legitimate complaint against FedEx

  

  Business Response

  Date: 10/10/2023

  Dear *************************:

  Attempts to contact you have been unsuccessful. Your report to the Better Business Bureau regarding tracking number 784676296347 was received.  

   After further research, our records indicate your package was tendered to FedEx on October 6, 2023 with a commit date of October 9, 2023. This shipment was delivered on Oct**** 9, 2023 at 12:47 p.m. local time. If the shipment has not been located, please contact the shipper for a refund/replacement.  

  Respectfully,
   
  FedEx    

   

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a package with FedEx on August 21, 2023. The box contained items that valued about $1,900 total. FedEx was supposed to ship my package from ******, ***** to ******, ******* and it was sent to a different address in Columbia and FedEx claimed my package as lost. It is clear that FedEx committed an error in sending the package to another distinct location. All the packages that arrive at that destination are normally packages directed to be sent to Columbia. I made a claim directly with FedEx and they only refunded me $218 and aside from that, they are charging me $40 for the shipping that never arrived to its final destination. The business in Columbia that received the package is now charging me $384 and they also want to charge me $400 to send it to ********* which is the anticipated destination. Tracking number is ************. Case number is C-*********.

  

  Business Response

  Date: 10/17/2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ******************** for review.

  Based off our records the payment of $218.47 was the correct payment on your claim due to their not being a higher value placed on the shipment at the time it was tendered to FedEx for shipping.  Our Terms and Conditions state if a shipment does not have a Declared Value at the time of shipping FedEx's liability payment will be limited to $100 plus the base freight.  FedEx is not liable for any additional fees that *** have been incurred with the shipment that were not billed/charged by FedEx. 

  On behalf of FedEx Management, I apologize for and assure you that this matter was taken seriously.  If you still have concerns, please contact me directly via my email address *************************************************.

  Thank you 

  Hope I / FedEx ******************** / FedEx Ground Claims Department

   

   

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've gotten the complete run around with FedEx. After multiple phone calls these past few weeks every representative that I spoke with said something completely different and acted as if they didn't want to at least do their job. There is a package tracking number ************. It shows a refusal on 9/11/23. Then again on 9/12/23, My door cam doesn't show a delivery attempt on that day. I was notified by the shipper about this shipment. I contacted fedex and was told that the shipment was returned to sender. I contacted the shipper, I reach back out to fedex to be told the package is currently sitting in undeliverable and has not returned to the shipper. that the shipper would have to reach out for redelivery. I made the shipper aware. I reach out again another day and was told they spoke with the shipper and they have the package being redelivered. I waited and no package. I contact fedex again to be told that I needed a account and to pick a delivery date. I provided all the info to get the package redelivered and offered to pickup the package. I was told I'll get a email with the new tracking in 48hrs never got it. I was told I couldn't pick it up from one person and that I could from another. When I called again to talk to a rep I was told the usual the package was returned, then put on hold. After explaining everything and getting no where i asked to speak to a supervisor. Supervisor tells me the package was returned to sender. I ask for the new tracking number to confirm it was returned he gives me this tracking ************ that has absolutely nothing to do with the package. This tracking that he gave me is someone else's tracking information that was delivered in ***********. My package was a international package. I've completely gotten nowhere. If the shipper called for redelivery I don't understand why is there a issue especially when I offer to pick it up.

  Customer Answer

  Date: 10/13/2023

  This matter has been resolved.

  thank you 

  Customer Answer

  Date: 10/16/2023

   
  Date Sent: 10/13/2023 8:25:18 PM
  

  This matter has been resolved.

  thank you 

  
  

• Initial Complaint

  Date:10/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They delivered my package to the wrong house and fedex is saying that it was the right house

  

  Business Response

  Date: 10/17/2023

  Good morning,

  Your claim has been escalated to the ******************** Office for review. Our records indicate that you are the recipient of the package. Our contractual agreements with the shipper state that either they will need to file the claim or provide you with a signed waiver giving their rights to file the claim to you.  Please reach out to the shipper and let them know that this was misdelivered and that FedEx has advised you to get the waiver from them or they will need to file the claim. Your assistance with this is greatly appreciated .

  Sincerely,

  **************** | ******************** | FedEx

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************************

  19700 ******

  ******, ** 92570

  
  

  Customer Answer

  Date: 10/24/2023

  I have already filed a complaint with fedex and they said they determined that the package was delivered to the right house

• Initial Complaint

  Date:10/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx continues to deliver packages in the dirt at a sign leading to my house. I have complained to the local office in **********, ** who claimed to spoken to the drivers. It happened again, I filed a complaint with the BBB (#********). I was contacted by FedEx headquarter who assured me the drivers had been made aware that packages should be delivered to our house, not in the dirt.This is at least the 6th time this has happened. I would like the BBB to help me get an explanation from FedEx why they cannot instill in their drivers that packages should be delivered to the address, not the dirt. I would like the manager of the Burlington, ** FedEx to come to my house and explain what about my property makes it difficult for the drivers to continue up a driveway.

  

  Business Response

  Date: 10/10/2023

  Dear *******************************: 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***************************************************************   
  
  Local management has contacted you, taken preventive steps, and addressed this issue internally with the drivers serving your area.  Names and contact information for local management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, we regret any inconvenience you were caused.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:10/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered my package to a WRONG address. On 10-6-23, I checked tracking # ************, seeing that it showed as both delivered and signed for (by "CCUSTOMER"). But the package was NEITHER delivered to my house NOR signed for by anybody at my address. (Nobody at my address as ever signed for a package with "CCUSTOMER"). After clicking on "Missing Package," I entered my address. But FedEx showed "The address you entered does not match our records." I attempted to resolve this issue by phone. But, since my address did NOT match the delivery address, a FedEx recording told me "nothing could be done" before hanging up on me. Note that I did NOT request package forwarding. The package was NOT even supposed to be sent, since an **** seller told me the item (a 1.1 cu. ft. microwave) was "out of stock." He attempted to cancel the order. But cancellation failed. Also note that shipment facts shows that the mis-delivered package shows a weight of 5.1 pounds. But a 1.1 cu ft. microwave weighs around thirty (30) pounds. See attachment, including my receipt, which shows that I canceled my extended warranty after being told the microwave was "out of stock."

  

  Business Response

  Date: 10/10/2023

  Dear ***************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Unfortunately, we are unable to provide you with any details regarding this shipment because your name and address are not listed as either the shipper or the recipient on the shipping label.  If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you. 
  
  I hope that this information is helpful. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20706566
  
  I am rejecting this response.  Thanks for a quick response.  But I need the tracking number mentioned for a dispute against the **** seller (globalefonds). 

   

  Please respond with:

  "***************************: Neither your name nor your address appears on the shipping label (784443073516).  Sincerely, FedEx  XX-XX-2023."

   

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx lied about attempted delivery. The truck was in the street in front of my home but the driver did not get out of the truck. I watched the truck pull away while standing at the front door and FedEx recorded it as attempted delivery. They lied.

  Customer Answer

  Date: 10/07/2023

  Fer Ex tracking number 

  705742001070

  Customer Answer

  Date: 10/10/2023

  The package was ultimately delivered.   I stood in front of my home and made sure that the Fed Ex driver saw me the second time that they came so he actually stopped and delivered the package.  This does not remediate the issue where I wasted the previous day waiting for the delivery and I watched  the drive stopped in front of our home, he did not get out of the truck, and then the driver recorded a record to the delivery history that he attempted to deliver  package but I was not available.  This is a lie.  I was there. He did not attempt the delivery and I wasted the entire day waiting for him to deliver it.  He Lied.  

  

  Business Response

  Date: 10/18/2023

  Dear **************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 705742001070.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx in ********, ** keeps delivering my packages to the wrong location. The packages show a porch and I do not have a porch I live in a white front brick building with a handicap ramp and trees. Fed Ex # ************ ****** Table $342.59 FX Case# C124047812.Fed Ex # **** **** **** **** 602 131 WI ********* $105.47 Lost and unable to report due to prior case being open (automated system access only)Fed Ex # TBD Packer Pro Shop $207.29 Will have details 07 Oct.Please file a claim for all three (3) shipments being lost for a total of $655.35.The contracted drivers in our area are notoriously bad, most shipments come with some form of damage. If they even make it to the correct address. Note: For the shipment(s) sitting on the porch, it's been warm and very rainy. Food is spoiled and table ??? Attached is a picture of both pieces of lost and damaged freight.

  

  Business Response

  Date: 10/10/2023

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking numbers ************ and ********************** was delivered at October 5th and 6th, 2023 at 2:37 p.m. and 11:02 a.m.. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipments. We regret that we are unable to provide additional information regarding the location of the shipment on ********************** and ************ was located at a neighbors house and is being returned to the shipper. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20706476
  
  I am rejecting this response because:  Their are a total of four (4) packages that have claims to be filed and there are two (2) future shipments that FedEx is supposed to be monitoring because the driver still does not know where to go.  FedEx assure me that this new shipment and the one coming up on the 25th would be handled accordingly.  **** **** **** **** **** is in transit and needs to be delivered to the correct address.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/11/2023

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking numbers ************, **********************, and ******************** . Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review had been performed.
  
  Our records indicate this recent tracking number ******************** was delivered to the front door on October 11, 2023 at 12:03 p.m..
   
  On behalf of FedEx, we regret any inconvenience you were caused.  Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.   
    
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has worked for FedEx ground in Columbia and ********* ** for around a month without pay. His job is supposed to be weekly pay. Every week they give him a different excuse. System is down, direct deposit is not working. Latest they told him to go into Lexington office today to get a paper check. Once there, they said the check was in Columbia location. After a 30 minute drive, no one at the Columbia office knew what he was talking about. He and I have called the FedEx HR and payroll lines and they say they cant do anything and that he has to deal with the Lexington or Columbia offices and in circles he goes. This is totally unacceptable from a major corporation like FedEx. But corporate payroll doesnt seem to care nor do the locations where he worked. Please - at least get FedEx to pay my son what he has worked 4 weeks for. The job is an hour from his house and hes making this drive and wasting gas money to not get paid.

  

  Business Response

  Date: 10/23/2023

  **** check was delivered to the ******************* this morning. The check was given to *******************************, Ops Admin HR. I (*********************** HR Manager) have contacted **** and told him that his check is at the ******************* where he is currently working. ******** will be getting in contact with **** to see if he wants her to keep his check at the station to pick it up during his shift or if he wants his check mailed out. 

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  *********, ** 29072

  
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2 Oct 2023 I ordered some cosmetics for my wife from ****** ****** and they were shipped via FedEx. I received email notifications on Oct 4th and 5th that my package was out for delivery but I did not receive it. Then on the 6th of Oct I received a delivery confirmation notice stating it was delivered to the front porch. When I checked the photo "confirmation" it was clearly not my porch. As the package was obviously delivered to the wrong house, I attempted to contact FedEx. Their automated assistant would not transfer me to a live person regardless of what information I provided. I tried online chat which instructed that I would have to call Customer service (which goes to the auto assistant). I tried contacting a local store which transferred me to the central customer service (again auto assistant). I then searched their website for how to report a lost package. It provided an article with instructions that you cannot follow because the options are not available from the tracking page as the article states. FedEx goes out of their way to not address customer complaints and the fact that they have any decent BBB rating is disturbing. They cannot accurately provide tracking, fail to deliver to the correct address and refuse to provide any semblance of customer service.

  

  Business Response

  Date: 10/18/2023

  Dear *******************************,
  
  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter. I have not been able to reach you by phone. Please contact me at *************************.
  
  I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,
  ****************

  

  Business Response

  Date: 10/19/2023

   Dear *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 61290308155356818932.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  

  Business Response

  Date: 10/20/2023

  From the BUSINESS:

  Sent 10/19/2023 6:14:39 PM

   Dear *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 61290308155356818932.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  *****************************************

  *********, ** 43004