Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2023, I paid FedEx to pack and ship my large computer from ********** to **********. I have all relevant receipts and tracking numbers. FedEx is liable for the damage done to the computer because I paid FedEx for $2000 of liability coverage, and I paid for their "Pack and Ship" fee, which used their box and packing material. The computer arrived on August 26, 2023. It was severely damaged on the outside and inside, as if it had been dropped. Specifically I think a corner of the computer was hit hard, and this led to damage throughout. I have been contacting FedEx's customer service line at ************** for several weeks trying to have my claim investigated. They denied my claim on September 15th saying, "An inspection of this shipment has determined that the damage was due to inadequate packaging rather than negligence on the part of FedEx." I believe this is an unjust decision because FedEx is to blame for the inadequate packaging. If I bring a computer to a FedEx and pay them to pack it, they should be more careful in their packing and handling of the item. Dealing with the customer service phone number has been a nightmare. Each time I call, they tell me that someone from the high value claims department will contact me in 24 hours, but I have never received a single phone call from FedEx during this ordeal.The following tracking number is associated with the Pack and Ship coverage:782543004788 The following tracking number is for the weight of the item:782572093168 The two numbers are different because I canceled the first number on the phone in order to come back to the FedEx store on August 16th to wrap my computer in anti-static material. The computer had not been packed yet. It was just sitting on a table on the back. I wrapped it and then left the store. Then some time later an employee followed through on finishing the packing. I trusted them to pack it properly without my presence.

  

  Business Response

  Date: 10/02/2023

  October 1, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to Executive Managment for additional review. 

  I assure you that your complaint is being taken seriously by FedEx Management.  Before I can give you a final answer on this case, I am gathering some additional internal information.  Once this information is received i will review and finalize your claim accordingly and provide the resolution to you directly via your personal email at *********************************.  

  However, if you need to communicate with me prior to me providing the final resolution please feel free to contact me directly via my direct email via *************************************************.

  Thank you

  Hope I / ******************** / Ground Cargo Claims / ************************************************* 

   

  
  
  

  
  

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20673623
  
  I am rejecting this response because:

  FedEx has not contacted me to reach a resolution.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx is fine as long as they deliver the package to the correct house. However, they're horrible at customer service if they deliver to the wrong location and you need a simple contact to a local supervisor or dispatcher that could easily get in touch with the driver that JUST DELIVERED IT and get it corrected. It's almost maddening how INSANELY EASY this would be to fix and how they make it impossible to do so. This has happened 3 times in the last 4 months and twice in two days.This problem could easily be solved if they had a good way to contact someone that could get in touch with the driver and correct the mistake. Here are some points:1. They send a picture of the porch and the package. (Which is smart business practice for multiple reasons.) See number 2:2. However, if you receive the picture and it's on the wrong porch, there is no way to get in touch with anyone that could easily help and solve a very easy to solve problem. Example- Your system easily can track the driver and inform them of their mistake and send them back to pick it up and make the correction. (Side note here: Its mind boggling to me that someone who's sole job it is to deliver a package to an address can stand in front of a porch with an EASY TO SEE OBVIOUS WRONG HOUSE NUMBER and take a picture right next to the number that does not match the package.) This has happened 3 times in a few months alone. I'm all for second chances and maybe this individual can be coached but that's hard to do when YOU CAN'T TELL ANYBODY!!!3. FedEX then makes the CUSTOMER run down a bunch of dead ends that will result in no resolution and then ask you if you found the package. If not, then ask you to do more work and file a claim for a refund when the package(s) is literally close to your house.4. How hard is it to match the house number with the package address? If the driver can't find it, look it up in ****** satellite and its right there. Any NON PROFESSIONAL human could easily accomplish this.

  

  Business Response

  Date: 10/11/2023

  Dear: Mr. ********************* style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 16.25px;">
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Voicemails were left, and emails forwarded to you, confirming that the FedEx package tracking number you provided ********** is invalid. Unfortunately, we are unable to address the specifics regarding your concerns without the package tracking number for the shipment in question. Once youre able to provide this information, we will gladly research this further.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to ship a parcel from ************* ** to *******. I created a label from my FedEx account. The information entered was 56" X 4" X 32". 25lb. With my longest side of the parcel being 56". I was quoted $88.80. This charge breakdown included oversize charges because the longest side was over 48". So I purchased the label and shipped the parcel. I was later billed $321.06 . I disputed the charges and was told my item dimensions on their end was 60" X 32"X 5". 29lbs. With the longest side being 60" The difference from my measurements is 4" on the longest side and 4lbs on the weight side. I understand if I was charged a few extra dollars but the difference between what was quoted and the final bill is a rip-off. I was then asked in an email to provide evidence of the initial quote. However, even though the label was created from my fedex account. The initial quote is not saved anywhere in the account. Since I was dealing with a trusted brand. It never came to mind I needed to screenshot the initial quote.

  

  Business Response

  Date: 10/04/2023

  Dear ************************,  
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment traveling on package tracking number ************.  As we discussed, the freight charges are valid charges based on the weight and dimensions for the shipment.  Our records indicate tracking number ************ was received on September 21, 2023, at 1:20 p.m.  Oversize charges were assessed due to the dimensions of the shipment.  Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  
  
  Respectfully
  
  FedEx

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20673510
  
  I am rejecting this response because: It's over 72hrs and I have still not been credited.
  
  Sincerely,
  
  ************************

  Customer Answer

  Date: 10/08/2023

  Please close the complaint. They did credit me but did not update it on my Fedex account.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 12, 2023, I began the process to mail a package with FedEx. I input all of the required information/package specifications. FedEx then gave me the ***** price it would cost to mail this package. The total was $128.50. I measured the package MULTIPLE TIMES and weighed it to ensure that all of the information was perfectly correct. The package had a girth of 163" AT THE MOST. The package was picked up at about 12:30 pm in ******, on Sept. 13th. I later checked tracking; and the pickup time and location that had been input by FedEx was FALSE! They claimed it was picked up in Strafford at 7:58 pm. On September 26th, I received an email invoice saying that my balance was $1,512.65! And that it was OVERDUE! This was my FIRST INVOICE, and it was overdue? I called FedEx 3 times. EACH AND EVERY TIME they were rude, evasive, and hung up on me. Each time they would not divulge the details of the charges. They only said that it was an "unauthorized oversized package", and that they would not make any changes to my invoice. They claimed that the package had a girth of 167" which was 2 inches over the 165" rule. I told them I was certain that the package measured 163", because I measured it very carefully MULTIPLE TIMES. When the driver picked up my package he said NOTHING about it being "unauthorized". He said NOTHING regarding that I may be fined $1,150 for it being "unauthorized". On September 27th, I finally received a paper bill. It said the charge was $145.86 not the $128.50 I was deceptively told. There was also a $208.64 "Fuel Surcharge" that I deceptively wasn't warned about. A $3.00 "NDOC P/U-Auto Comm" charge that I deceptively wasn't told about. And a $5.15 "Residential" charge that they deceptively did not warn me about. And finally, there was the $1,150 "unauthorized package" charge. My Invoice Number is ***********. My Tracking Number was ************. My Account Number is ***********. ********************** also tried to take the money from my bank without my permission!

  

  Business Response

  Date: 10/16/2023

  Dear *************************, 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  After further research, we have determined that the freight charges are valid based on the weight and dimensions for this shipment. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. 

  A request has been sent to our Billing Escalations team to review to determine if there is a one-time exception that can be made.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
   

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20672393
  
  I am rejecting this response because:

  I formally submitted a reasonable resolution to the issues which FedEx is faced with in this case. There are multiple elements to my complaint; as well as multiple charges that I am disputing. FedEx ignored all of them except for one; which was the size of the package. They are not correct on the size of the package as I already stated in my formal complaint. Because of their failure to respond properly and respectfully to my formal complaint: I am now free to proceed with legal action.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/19/2023

  Dear *************************,

  The fuel and oversize charges for this shipment are valid according to the FedEx Service Guide.

  As previously discussed, we are reviewing your case to see if we can ***** a one-time exception and will contact you once a final decision is made.

  On behalf of FedEx, we regret any inconvenience.?

  Respectfully,

  FedEx

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number ************ was due for delivery 09/28/23. Tracking shows delivered @ 11:14 am. The picture attached to the tracking shows the package on another house porch from my own. I also have security camera video from that specific time showing that no fedex driver even came by my house. I contacted customer service to only be told to have the shipper file a claim. This is completely unacceptable. The driver should have been made to return to the delivery point and retrieve the package and deliver it to the correct address. It is not my problem that it would inconvenience Fedex as their driver's failure to perform their job correctly.

  

  Business Response

  Date: 10/02/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 784188947999.  The Ground 

  facility representative called you on October 2, 2023, and provided their contact information.

  The package was retrieved from a neighbors address. 
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  *****************************

  *****, ** 80723

  
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A FedEx driver damaged our property on Aug. 31. We contacted the regional FedEx office in *******, **, which opened a claim with ********* *******, a third-party administrator. *** received a letter from ********* ******* stating that its investigation was closed, offering no details. My husband and I both were working in our office upstairs and heard the delivery. It was rather loud and I heard tires screeching but initially thought it was from the main roadway nearby. It was obviously our asphalt driveway as the driver was trying to get unstuck from our shrubs (we have pics of the damage; due to size limitations on your site, Im only able to upload 2 photos). We came outside a short time later and saw the damage. No other deliveries or service vehicles came to our house that day. Its also worth noting that the driver did not email a photo of the package left on my front porch as FedEx drivers always do. The package itself was marked Surepost, as it had originated with the **** before being passed on to FedEx. I assume not sending the photo was an attempt at concealing who delivered the package.I would like to know whether FedEx conducted its own investigation: interviewed the driver and examined the delivery vehicle because there would be damage based on the extent of damage to our shrubs and trees. I assumed that if they turned over the case to the adjuster there had been an internal inquiry. At the end of the day, we are going to be stuck replacing the damaged shrubs and trees with smaller and less desirable ones. Those were full grown *********************** trees and full grown English boxwood. We can only purchase trees and shrubs at a fraction of the size of the originals. It has permanently altered the garden. Its very frustrating that neither FedEx or ********* ******* has disclosed the details of the investigation and the name of the company it subcontracted for delivery.

  

  Business Response

  Date: 10/13/2023

  Dear ********
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damages to your property. Your request was referred to our claims adjuster. The claim has been denied based on evidence that our driver did not commit the act or damages that they have been accused of.  Unfortunately, upon completing our investigation, we must respectfully maintain our denial decision. 
  
  On behalf of FedEx, we regret any inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 10/13/2023

   Complaint: 20671403
  
  I am rejecting this response because I spoke with the adjuster/investigator and requested FedEx vehicle camera footage from the date/time of the delivery (I only recently learned there are cameras on the delivery vehicles). He said he would not share it. When pressed, he also said he viewed footage but could not confirm the actual date/time and was relying on the word of the Fed Ex driver/supervisor. I would like to view video footage from the date/time of the delivery when the damage occurred. 

  Sincerely,
  
  ********************************************

  

  Business Response

  Date: 10/16/2023

  Dear *******************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As noted in your conversation with the adjustor, the video will not be shared.  The claim has been denied based on evidence that our driver did not commit the act or damages that they have been accused of. Unfortunately, upon completing our investigation, we must respectfully maintain our denial decision.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20671403
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************************************

  Customer Answer

  Date: 10/17/2023

  If FedEx were summoned to court to dispute a claim it would no doubt share video to support its response. I request the same courtesy here. 
  

  Furthermore, I have concerns that the adjuster did not fully investigate my claim. The first letter I received from ******* stated that there was no independent evidence to support my claim, with no mention of a video (in fact, he requested photo/video evidence from me). It was only after I learned that FedEx captures video when speaking with a FedEx regional supervisor that I inquired about the video with the adjuster. A later response from the adjuster cites the video and closing his investigation. Its obvious he had not done a thorough investigation to begin with. The FedEx supervisor also told me he would request the video footage and email it to me, but did not follow through. When I mentioned this to the adjuster, he said he couldnt share the video but FedEx could. I continue to get the run around despite repeated attempts to view their so-called evidence. Thank you.

   

  Customer Answer

  Date: 10/18/2023

   
  

  From the CONSUMER:

  Sent 10/17/2023 1:25:24 PM

  If FedEx were summoned to court to dispute a claim it would no doubt share video to support its response. I request the same courtesy here. 
  

  Furthermore, I have concerns that the adjuster did not fully investigate my claim. The first letter I received from ******* stated that there was no independent evidence to support my claim, with no mention of a video (in fact, he requested photo/video evidence from me). It was only after I learned that FedEx captures video when speaking with a FedEx regional supervisor that I inquired about the video with the adjuster. A later response from the adjuster cites the video and closing his investigation. Its obvious he had not done a thorough investigation to begin with. The FedEx supervisor also told me he would request the video footage and email it to me, but did not follow through. When I mentioned this to the adjuster, he said he couldnt share the video but FedEx could. I continue to get the run around despite repeated attempts to view their so-called evidence. Thank you.

   

  

  Business Response

  Date: 10/19/2023

  Dear *********************************:
  
  I have been asked to inform you of our response to your rebuttal of our earlier response regarding damage that you advised had occurred during the delivery of our FedEx Ground Economy shipment from Target on August 31, which traveled on tracking number 61299992573319053224.
  
  As you have been advised by our claims adjuster, the independent evidence you provided them did not contradict our video that indicated that the damage was not caused by FedEx or its driver. The Claims team, along with FedEx, has decided not to release the video at this time. We regret any confusion that this may have caused.
  
  We consider the matter closed and plan no further response.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20671403
  
  I am rejecting this response because: If FedEx has video footage evidence, then share it. Seems like filing a police report is my next best option. 
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx lost my package for over 7 days order number ********************** But every time I called refused to do anything and asked me to wait constantly. I finally called the business turns out you guys did lose my package and just lied to me.

  

  Business Response

  Date: 10/11/2023

  Dear ************: 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ********************** was delivered at 11:50 a.m. on October 6, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex delivered a package to me damaged. It appears that the package was cut open with a knife or handled in such a way that it was damaged. I don't know who I need to file my complaint to. I tried calling the customer service number just to be booted out because I am not the shipper. I contacted the seller or shipper and informed them of the damage. It's a shame you can't get your stuff delivered without it being damaged.

  Customer Answer

  Date: 09/28/2023

  ************ tracking number 

  Customer Answer

  Date: 10/05/2023

  Tracking number is ************

  

  Business Response

  Date: 10/16/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 10/17/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered multiple items online. The shipping method used by the seller was FedEx and the ******* seems unable to deliver the packages and keeps saying that its out for delivery, but that the truck cant get to the business address during normal business hours. Asked for an alternate shipping address and they cant seem to get it to their own local facility either. Keep being told that we have a driver shortage and cant guarantee delivery. Every day for over a week now out for delivery, then delivery exception, and then operational delay. Then repeat it again the next day.

  

  Business Response

  Date: 10/10/2023

  Dear ***************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 783785896274.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every day for a week FedEx has assured me the package is in their hands and it's scheduled to be delivered the next business day. This was 5 business days ago when FedEx started lying to me and effectively stealing a $600 shipment.I get a call every day from a FedEx driver who is incapable of using GPS, I give directions like it's the year ****, and still the package never gets delivered. So I call customer support at the end of the business day who information me there was some form of logistical error and assures the error has been corrected and the package will be deliver the next day. Every day. For 5 days.

  

  Business Response

  Date: 10/02/2023

  Dear *****,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20670042
  
  I am rejecting this response because: when I call this number it is an automated system that forces you to listen to Advertisements for FedEx services before it lets you speak to a person.  As well; I've had a hundred phone calls with FedEx about this issue and been promised a hundred times that it not only will be but has been resolved only to find out it hasn't; clearly the recorded phone calls are to service themselves and aren't used to uphold any standards on behalf of their customers, therefore this forum of BBB wherein I, too, will have documentation of your "solution" that I have no choice but to assume will be an empty promise rather than an actual resolution.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/03/2023

  Dear *****,
  
  Our records indicate the shipments on tracking numbers ************ and ************ were picked up at 5:25 p.m. on September 28th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery issues have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20670042
  
  I am rejecting this response because: My coming to pick up the packages because you insist my address doesn't exist is ME providing a temporary resolution; it is not you providing any form of resolution whatsoever.  The complaint, after I've resolved the issue myself, is that I'm not willing to resolve this issue continuously and ongoing; FedEx is  of 2 major shipping companies; I can not decide who ships through FedEx or I would stop them myself to avoid this. But I can't; so FedEx needs to get it right; my having fixed it for you is not you fixing it for me, nor am I willing or able to do your job for you when someone has paid you to deliver to my address which is accurate on every other platform on the planet; just your platform is incorrect.
  
  Sincerely,
  
  ***********************