Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered OTC from Nations Benefits on October 20th They sent PKG via FedEx It was supposed to arrived by 24th As you of 27th they have lost the parcel. It cannot be found in the values about $100. They ask me about the contents and the size and the color of the box. I have no idea. I did give him what was in the box but can never respond to a live agent. This is a nightmare. I even wrote *************** who's the *** of FedEx. No reply nothing. I'm so mad at FedEx. I can never speak to a live agent. It's just a robot when you call tracking number since pending pending pending. Will need to get this resolved and they need to do it now. Tracking number ****** 231 390

  

  Business Response

  Date: 11/01/2023

  Dear *****************************:

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 785359231390  was delivered at 12:27 p.m. local time on October 30, 2023. Per our conversation this shipment has been received. 
   
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. 
   
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
   
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 
   
  FedEx 

   

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered several items from Wayfair lately and they use FedEx Ground to deliver their packages. None of the packages ordered have been delivered to my correct address, They have either not shown up anywhere or they are constantly driving right by our house and leaving them at the wrong address down the road behind us. We have a large silver sign with green numbers next to our driveway that says "****" and they **************** by it even after I documented directions. Why don't they just call? I have called customer service many times. One of the packages that never showed I called customer service and they made a claim. Later since the tracking number showed delivered even though I never got it they just canceled the claim instead of following up. There was no picture of that delivery taken. Customer service says "well it's close right" when I tell them where they are delivering the packages like that is ok and we should just go get them. That is their job to get the packages delivered to the correct address and not to inconvenience the customer in having to go get them!

  

  Business Response

  Date: 11/09/2023

  Dear *************************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 785594861536, ************, ************, ************  .  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently sent 3 shipments via FedEx from ** to ******. I dispatched these on 2-Oct and I was shown the estimated delivery date of 9-Oct. While one of ths shipment was delivered on 9-Oct, FedEx had no clue about the other two. After a lot of search, they could locate the second parcel and delivered it on 13-Oct. As for the third, they just didnt know where it was.I had a wedding to attend in ******, and these shipments contained all the important stuff related to the wedding, which was scheduled for 13-Oct. When I called FedEx to enquire about my shipment, they had no clue where it was, nor were able to provide any details of when they will be delivered.Finally, the third shipment was delivered on 25-Oct, and most of the stuff inside the shipment was damaged. When I wrote to them, they said they cannot do anything about the delay. This is horrendous, to say the least. Here are my specific complaints against FedEx:1. They did not deliver my shipment in time, which caused serious emotional as well as financial issue for me and my family.2. They overcharged me for the shipment. While I chose their package which was or 69, they charged me 199 for each of the three shipments.Here are my tracking numbers:1. ************ 2. ************ 3. ************ If they are in the business of taking things from one place to another, and they commit for certain timelines, how is it that they dont have any accountability? As a consumer, what is my protection? Are these mega-corporates allowed to do as they wish, and no regulation from the government holds them accountable?I seek justice through the concerned authorities, which will not only set a precedent but also let FedEx know that they cannot take customers for granted. I believe that unless the Government/concerned authorities establishes a fair conduct policy, these corporates will have their own free run, and will continue to take gullible customers for granted.Many thanks.Regards,*****

  

  Business Response

  Date: 11/15/2023

  There have been many conversations with this customer   It has been explained the required documentation necessary to review and provide a claim decision.  The delayed reason for this case is we are requesting proper paperwork from origin and accurate descriptions from shippers to reduce the exam requests from CBP. 

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20799521
  
  I am rejecting this response because:

  I had a wedding to attend in the **, for which I shipped my 3 boxes, which contained all the wedding stuff from clothes to shoes, etc. While the wedding was on 13-Oct, I shipped my 3 boxes on 2-Oct from **. FedEx showed the delivery date as 9-Oct. However, FedEx misplaced 2 out of the 3 boxes, and delivered them well after the wedding was over. Because of this, I had to incur financial losses, as I had to arrange for all the wedding stuff at the last minute in the US, which was a foreign land for me.

  FedEx never provided any reason for the delay, but what I understood was that they just carelessly misplaced the boxes. They had no idea where the boxes were. 

  As their core business is safe and timely transportation of consignment, they must be held liable for such delays, however they are refusing to own any responsibility for the delay and are saying they dont compensate for "consequential damage", which is highly unfair.

  My trust was broken, and I was financially impacted severely, and I want FedEx to own up for their callousness and pay for my damages. Any amount in this regard is small, given it was a serious streess for me and my reputation was also damaged.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/13/2023

  December 13, 2023

  Dear ***********************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 773602908065.

  We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper was contacted by FedEx regarding a claim.  

  On behalf of FedEx, we regret an inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully, 
  
  ****************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cell phone from Xfinity that was supposed to be delivered by October 25, 2023 via Fed Ex. When the next day came and no package arrived I seen that the tracking still showed out for delivery. At this point I called fed ex and they claimed to open an investigation. I called again the next day and same result. I called and emailed and still they have no answers on to where my package may be. This is an inconvenience as I need to be home to sign for it as it requires direct signature. Today I was told they had closed my case and had to reopen when I contacted them AGAIN.

  

  Business Response

  Date: 11/06/2023

  Dear *****************************:

  Your report to the Better Business Bureau regarding tracking number 773827511302 was received. We regret any inconvenience you experiences as a result of this situation. 

  After exhausting all out search options, we regret hat we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they can file a claim for this shipment. 

  Thank you for your patience and for shipping with FedEx.

  Respectfully,

  FedEx

   

   

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An envelope shipped through AWB ************, FedEx Priority Overnight with delivery promise 10/23/2023 was booked Delivery tracking was wrongfully updated to mislead me as if delivered as promised, but in reality the shipment was traced to be in destination hub till 10/26//2023 local time. I have to call my recipient to go to hub and collect on 10/26/2023 due to importance of the document that was shipped Close tracking and lost document reports revealed the actual status of the shipment

  

  Business Response

  Date: 11/20/2023

  Dear ******************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. We regret any inconvenience you experienced as a result of this situation.
  
  A credit of $51.23 was processed on 11/16/23 to the billed account number ********* for ********************** tracking number ************.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the packages dated back to the 16th of October that I have been waiting on to be delivered to a holding station and I have contacted FedEx multiple times concerning my packages and get the same response Everytime that there is a case open and some one will contact me but have received not response from anyone at FedEx. All the tracking on all my packs say on truck out for delivery (Delivery location is supposed to be 28th Dollar General ********** **.) but for some reason they never get there now the tracking on them say pending delivery date. So why if they are on truck for delivery why weren't they?. They are all sitting at the ******** FedEx location!!!We even have an alternate address for delivery but they just refuse to deliver our pkgs.Address on packages:********************************************************** Tracking numbers for my pkgs ************ ************ *********** Tra

  

  Business Response

  Date: 11/03/2023

  Dear ******,
  
  Your report to the Better Business Bureau regarding tracking numbers ************, ************, and ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  Our records indicate that your shipments were delayed while being processed at our sorting facility. After further research, our records indicate your packages were picked up from the Dollar General at ****************************************************** on November 2nd, 2023 at 10:46 a.m..
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:10/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a Peace **** from ********** which they ordered through a third party vendor, ***** Farms in *****, *******. The Peace **** was supposed to be delivered on October 23rd by FedEx and I kept on getting updates about it. Then, surprisingly, I got a notification that there was an exception and my delivery was going to be delayed because it was in the ************ Warehouse of FedEx and obviously there were doing audits at that facility and my order was delayed which in all likelihood affected the condition of the plant. I am quite upset about this because not only did my plant arrived damaged but there is no one to turn to at this point. You can't get the vendor on the phone and ********** has been unable to assist me. Also, it's unacceptable that there is no one to speak to at FedEx about the damaged Peace ****. I am going to contact the Attorney General and file a complaint as well as this is bad business practice and someone needs to be held responsible for what transpired.

  

  Business Response

  Date: 10/30/2023

  Dear ******,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 785406905232.  Our records

  indicate a proof of delivery on October 26. 2023, at 11:17 a.m.

  Ground package deliveries can have extended deliveries if the trailer is still in transit  by

  commitment date.

  All claims are settled with Shipper so they must initiate a claim.

  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20796620
  
  I am rejecting this response because:

  I have spoken to the company, ***** Farms, that sent the plant through ********** and they have graciously agreed to overnight me a replacement. Fed Ex should still be held responsible for their improper handling of the delivery.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package out for delivery yesterday, they said no one was home to accept it, that is a lie , check the gps you will see it wasnt here, now the say the package cant be delivered until next Tuesday, this is a food product and will have to be thrown away, this is typical of FedEx because I live at the end of the route, they delivered my Mothers Day flowers after 5 days and they were dead, its very seldom a package is delivered on the first day its out for delivery

  Customer Answer

  Date: 10/29/2023

  ************ This is tracking number

  

  Business Response

  Date: 11/01/2023

  Dear : *************************:
  
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.

  
  After further research, our records indicate your package was delivered at 11:37 AM on 10-30-2023.

  
  Thank you for your patience in this matter and for shipping with FedEx we will now close this case.
  
  
  Respectfully,
  FedEx

  

  Business Response

  Date: 11/02/2023

  Dear *********************: 

  Our records indicate the package tracking number 785575499658 was delivered on October 30, 2023 at 11:37 a.m. local time.

  Information regarding package tracking number can be reviewed at www.fedex.com.  This package was delivered in accordance with the FedEx Express Terms and Conditions.  

  We hope this information is helpful. 

  Respectfully,

  FedEx

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to print out 13 photos of my daughter, when asking what the price would be for cardstock the individual at the Sunnyside Road location said if I wanted to do that there would be a rush fee of 20 dollars for same day print. I then proceeded to state I would print at the regular printer. Upon printing from the desk he asks how is the quality I said it was worse than my printer. I asked for a refund and he informed me that he could not do that. I called the **** number they called him and he said he told me that the quality would be bad and I proceeded anyways. This was not the case. I am asking for a refund of the ****. I dont appreciate when people lie after the fact The photos were very grainy and we couldnt use them

  Customer Answer

  Date: 11/15/2023

  Hello! 
  

  I did attach my fed ex receipt that was given to me. There was no tracking ID because this was a print shop

  please process my claim 

   

  thanks 

   

  Amanda 

  

  Business Response

  Date: 12/08/2023

  Dear *************************
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us; however, we are unable to address the specifics regarding your request without required information. Please call me at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I order car parts from rockauto.com and rockauto.com delivered by FedEx and FedEx driver delivered my package on 400 ********** not on 400 ******************** upperdarby because FedEx trying to play out with wrong info to me and ********** I did my own investigation by the picture of delivery they provided to me because call then last night FedEx is still not except there mistake and giving wrong info to me and ********** and shipper don't want to help either so now I want help from you guys because FedEx is hanging up on me and not licensed me this the tracking no.************ and I file case on fedex no .c-123097277 you guys can check I include pictures of my house ************************************ upperdarby ** ***** u guys make decisions after that I did my own investigation I didn't ask the owner of ************************ upperdarby because I don't want any argument THANKS FOR HELPING.

  Customer Answer

  Date: 10/28/2023

  Fedex tracking no.655538422750. THE I reported to fedex case no is c-*********

  Customer Answer

  Date: 10/28/2023

  Fedex tracking no.655538422750. THE I reported to fedex case no is c-*********

  

  Business Response

  Date: 11/14/2023

  Dear Customer ***************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/14/2023

  BECAUSE of fedex delay in providing *** true information *** seller is not responding to me because fedex provides false info to my seller now he is not responding so I don't know how fedex will providing *** true info to ********** and resolve *** issue  or fedex will reimbursed directly to me now fedex have to resolve this issue because only fedex is *** who make this mess I tried too many time calling fedex to give true information to *** seller ***y providing false information and make all this mess I don't have to put that much effort if fedex at first take responsibility of lost package and provide right info to seller seller lose nothing fedex lose nothing only I am who lose money and time so if you can help me out  fedex have to providing *** info to shipper not to me that fedex lost package and shipper pay me back or fedex pay me thanks

  Customer Answer

  Date: 11/15/2023

   
  

  From *** CONSUMER:

  Sent 11/14/2023 10:30:47 PM

  BECAUSE of fedex delay in providing *** true information *** seller is not responding to me because fedex provides false info to my seller now he is not responding so I don't know how fedex will providing *** true info to ********** and resolve *** issue  or fedex will reimbursed directly to me now fedex have to resolve this issue because only fedex is *** who make this mess I tried too many time calling fedex to give true information to *** seller ***y providing false information and make all this mess I don't have to put that much effort if fedex at first take responsibility of lost package and provide right info to seller seller lose nothing fedex lose nothing only I am who lose money and time so if you can help me out  fedex have to providing *** info to shipper not to me that fedex lost package and shipper pay me back or fedex pay me thanks

  

  Business Response

  Date: 12/14/2023

  Dear ***************************,

  Please see the attached letter.

  Best Regards,

  FedEx

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20795142
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** I received a letter from fedex it stated the package is lost from fedex that doesn't helping me because fedex already give wrong info to ********** and now ********** is not responding me so now fedex made a mess they have to contact rockauto.com with right info and  then rockauto.com give my money send another package or fedex pay me my damage thanks