Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 1-1/2 years, the FedEx driver has stolen 100% of packages shipped to me at the address in this complaint. I buy so many packages monthly that I have a separate building dedicated to shipping and receiving. 100% of packages shipped via *** arrive promptly. 100% of packages shipped via FedEx are marked undelivered because of bad address and the packages then disappear. The latest example is order number ****** from Guns.com, shipping tracking #************. This package contains 500 rounds of small arms ammunition. The previous order from the same seller ws shipped via *** to the same address without incident.For additional information, the FedEx driver has delivered to this address before and bought a bicycle from me, for which he still owes me money. When I complained to one seller that the driver refused to deliver because he owes me money, he did make that one last delivery. On his way out, he shouted "Good luck getting that money!" and I have never received another package since.I am preparing to sue ******* Express and Guns.com jointly, seeking $100,000 compensation for business interference and other damages. I want the package delivered or I want the $62 purchase price refunded AND I WANT VINDICTIVE ABUSE BY THE FEDEX DRIVER STOPPED.

  Customer Answer

  Date: 11/03/2023

  Please notify Federal Express that I have initiated criminal complaint against the FedEx driver for ********, ***** with the Culberson County Sheriff's Office (please see attached draft and email to Sergeant ********************* FedEx should expect that I am not the only victim of this driver's scam because Amazon policies extend to all customers, not just to me. If I had not purchased outside of Amazon, this crime spree would have gone undetected for years, and possibly already has done so.

  Customer Answer

  Date: 11/20/2023

  Today (November 20, 2023, I received a telephone voicemail transcription text message from someone at FedEx Corporate who identified himself as an investigator. I replied by text message to the effect that, because litigation has begun, I do not accept verbal communications and so they should reply through this BBB email channel.However, since at least part of the garbled message could be understood, this is my reply: please take notice that I am preparing a (***** Rules of Civil Procedure) Rule 202 petition to discover the name(s) of FedEx drivers for ********, ***** since April 1, 2022, for use in both criminal (theft) and civil (civil conspiracy to disrupt commerce, with actual malice) litigation.

  Customer Answer

  Date: 11/21/2023

  Please inform Mr. ********************** that he will be named co-defendant with FedEx driver *************** in the final criminal complaint to be filed with the ******************** in Culberson County, *****. Mr. ******* claims to be an investigator on behalf of FedEx Corporate (whether or not also a FedEx employee is presently unknown), but refuses to make any statement in writing about the content of what he calls the results of his investigation. In ********. ******* refuses to submit in writing the results of his investigation, because there are no such results. Mr. ******* is acting as a criminal conspirator with and on behalf of driver ***************. His purpose in demanding only verbal communication is to disclose nothing that can be used against *************** while obtaining what he will later represent as evidence in defense of ***************. As a criminal conspirator with ***************, *** ******* needs to understand that he can be arrested and extradited to ***** for trial.

  Customer Answer

  Date: 11/22/2023

  Thank you for your assistance, but, based upon FedEx's response, I have decided to terminate this effort and proceed with filing a criminal complaint against Mr. ********************** and *************** Driver, for operating a package theft and stolen merchandise fencing operation. Undoubtedly acting at direction of FedEx house counsel, Mr. ******* dedicated his so-called investigation to engaging me in a verbal conversation, using the ruse that he wanted to convey to me the results of his investigation. In fact, however, there is not and never was an investigation. Again, acting pursuant to direction by FedEx house counsel, *** ********* true purpose was and still is to rusefully entrap me into saying or strongly implying that I am using threat of criminal prosecution as a device for obtaining a civil settlement. That happens to be a serious felony: extortion. Thus, the FedEx legal scheme is to precipitate a so-called Mexican stand off, in which, if I file a criminal complaint against the FedEx driver for theft and fencing, then FedEc will file a criminal complaint against me for extortion. The whole of this obscenity is that FedEx has no intention whatsoever of making a fair lawful disposition of this matter. Instead, FedEx has chosen to join ************************ criminal operation after the fact. And that is why Mr. ******* will now be complained as co-conspirator with *************** Driver in an ongoing criminal enterprise. BOTTOM LINE: I want the name and address of *************** Driver for my criminal complaint and I will get that information either the easy way or the hard way, as FedEx and Mr. ******* prefer. BTW: For benefit of the FedEx house counsel who appears to have decided that he is also expert in ***** civil practice, a Rule 202 lawsuit is not a civil action for damages. It is a petition for order to conduct depositions and interrogatories prior to litigation. 

  

  Business Response

  Date: 11/29/2023

  Dear ***************************,  

   

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  
  FedEx escalated internally and appropriate management has been advised of your concerns and dissatisfaction.  Per our investigation, historical delivery records to your address were researched for the past year. All standard operating procedures were executed, and a successful delivery recorded in all cases.   

  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************.Our records indicate that shipment ************ was delayed while the address was investigated at our sorting facility. Regrettably the information provided by the shipper was not sufficient for delivery to your location. Therefore, the package was returned to the shipper per their instructions. The return delivery was noted on October 20th,at 1:14p.m.

  As your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
     
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

   

  Respectfully, 

  FedEx 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20804112
  
  I am rejecting this response because: Although a new driver has been assigned to this route, and although deliveries have resumed, Fed Ex has not notified Guns.com of false notice of delivery.Accordingly, $62 worth of live ammunition remains stolen.I will be filing a ***** civil Rule 202 petition against Fed Ex and Guns.com shortly in preparation for criminal complaint against ********************** and **********************. Settle down and get ready for a very long legal fight yet to come. Spend all the money you want on lawyers because it costs me nothing.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is linked to complaint no. #********. Kit and Ace (the shipper) sent me a package via Fed Ex and the package was supposed to be delivered on October 26, 2023. It wasn't and no new delivery date was provided. Fed Ex claims to have delivered the package and provided a photo, but when my family member went to retrieve the package from the doorstep, it was no where to be found. See photo that Fed Ex provided (attached.) Had I been provided a new delivery date in a timely manner, I would have arranged to be home to receive the package, but this did not happen. I have now lost $375.20 (CAD) and did not receive the product I purchased. Further, FedEx makes it difficult to tell which ****** shipment centre this came from (there are three), so if this location is not correct, then they will reject this complaint.

  

  Business Response

  Date: 11/10/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 785530606889.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  39 - ****************************

  ******, ** V3W1X1 ******

  
  

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx contacted me about package **** **** ****, saying that they tried to deliver it to me four times, the week of Oct *****. However, I was home the entire week, and received no door tags, no buzz to my unit from the lobby, and no phone calls from the driver.I was contacted by a number ************ that appears to be central dispatch saying that the driver attempted delivery but I was not home and they were not able to contact me (this is not true, I was home all week). The central dispatch brushes off my concerns and insists on sending the package to a pickup location rather than delivering it to my address. I called FedEx to explain the situation, and was told that someone would contact me within 2 days. Since then, I have received 3 call from 3 different people at FedEx, saying things ranging from following up with the driver/contract company but also saying they couldn't guarantee another delivery attempt, to asking me to just go pick up the package at the pickup location to save time. At no point did FedEx acknowledge or even consider the fact that there were no delivery attempts made, nor did they have any proof of any delivery attempts made.I just want FedEx to complete the job and deliver the package to my address like they're supposed to.

  

  Business Response

  Date: 11/02/2023

  Dear : ***************** ***:

  
  Your report to the Better Business Bureau regarding tracking number ************ was received.

  
  After further research with the local station they advised they would make another attempt, our records indicate your package was delivered at 11:31 AM on 11-2-2023.
  Thank you for your patience in this matter and for shipping with FedEx. We will now close this case.

  Respectfully

  FedEx

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a shipment that was to be delivered to me by FedEx. It made it to their facility in ********* ** and then evidently never left there. My complaint is that they gave me a tracking number but it was useless. Instead of telling me what the problem was they just kept saying there was no new information. Its almost impossible to get a live person to talk to. The number they give on everything just gets an automated answer. When I finally called and pushed enough numbers I finally got a live person and he just told me to contact the shipper. They have my package not the shipper! Very frustrating. Plus they pass off packages to the local post office and I have to go there to get them. And if the post office address is not on the package the post office has to return the package and I have to start my order all over again. This has happened multiple times with FedEx. I havent received current shipment. The last tracking information I have was ********* **, 12 days ago. FedEx Shipment ********************. This shipment was tendered to SmartPost.

  

  Business Response

  Date: 11/06/2023

  Dear *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling on package tracking number ********************. FedEx, and other carriers, are prohibited from delivering shipments to PO Box addresses. As a result, a physical address is required for the delivery.

  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 11/06/2023

  I am not the shipper. The company I ordered from chose FedEx and FedEx took the package with only a post office box address. FedEx had my package at ********* ** for 12 + days but couldnt tell me where the package was. I didnt know if I would still receive the package or if I needed to reorder. I finally was able to talk to a person and was told to have the shipper track the package. Not sure how they were going to be able to tell them what they couldnt tell me. I did receive a call from a very nice woman who also was unable to get any answers from ********* **. I reordered the package and received a package ( I actually think the original package). Shipped by FedEx and then passed off to the post office thru what FedEx calls Smartcast. I picked up my FedEx package at the post office. 

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20805051
  
  I am rejecting this response because:I am not the shipper. The company I ordered from chose FedEx and FedEx took the package with only a post office box address. FedEx had my package at ********* ** for 12 + days but couldnt tell me where the package was. I didnt know if I would still receive the package or if I needed to reorder. I finally was able to talk to a person and was told to have the shipper track the package. Not sure how they were going to be able to tell them what they couldnt tell me. I did receive a call from a very nice woman who also was unable to get any answers from ********* **. I reordered the package and received a package ( I actually think the original package). Shipped by FedEx and then passed off to the post office thru what FedEx calls Smartcast. I picked up my FedEx package at the post office. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an email on 10/30/2023 that our package was on the truck to be delivered. We made arrangements based on this information. The package was not delivered. We tried calling *********** but could not get beyond the automated attendant. This is a continuing problem that needs correcting. This is the tracking information: ************

  

  Business Response

  Date: 11/02/2023

  Dear *********************:
   
  Your report to the Better Business Bureau regarding tracking number 785432511326 was received. 
   
  Tracking data reflects that the shipment was delivered at  12:50 p,m. local time on November 1, 2023. 
   
  On behalf of FedEx, we regret any inconvenience you were caused. If you still require assistance I can be reached between 8:30-5:00 CST Monday-Friday. 
   
  Respectfully, 

  FedEx

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx home delivery drivers refuse to deliver any of my chewy packages or other shipments to my front door on the 3rd floor where I live. this has happened 6 or more times before and I filed with you before under my maiden name which changed recently which was ******. but now is ********. I ordered my cats litter and have it delivered to my door due to health issues of a bad back and a bad knee and leg. They also leave my packages in front of my building where *** had them stolen before many of times. Also after correcting the situation they throw my packages at my door in retaliation for me reporting them. Chewy.com has had to replace my packages due to them being stolen due to the drivers leaving them in front of the building in front of the stairs. Ive had to have my neighbor to carry these boxes today up to my condo because i could not and the boxes where crushed. I am going to seek an attorney if this happens again with FedEx. The last complaint through you, fedex contacted me after the last complaint and apologized and assured me it would never happen again and yet here we are yet again. Very frustrating and annoying to me.

  Customer Answer

  Date: 10/31/2023

  Above are the pictures of where it was dropped and delivered and the damage to the boxes and this is not at my door upstairs on the 3rd floor but in front of the building downstairs.

  

  Business Response

  Date: 11/02/2023

  Dear April, 
    
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
    
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
     
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
    
  Respectfully,  
  FedEx 
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex driver falsified shipping manifest for a delivery expected today falsely claiming "Customer Not Available or Business Closed". We had no hang tag on our door that the driver had even been here nor was ********* closed. Package did arrive the next day but appears that Fedex employees intentionally vandalized the package. Apparently a mismanagement and union issue.

  

  Business Response

  Date: 11/01/2023

  Dear Mr. ******************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 677082672378. 

  The local Ground facility Manager has reviewed information with the responsible driver,

  and handled accordingly.  Also, you were called and a voice message was left.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We

  value the trust our customers place in us, and we look forward to serving you more

  satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  We shall see if this prevents further issues. I did return their call and spoke with them. Fedex also provided a phone number to contact at their Fedex Ground dispatch for future reference.  

  
  Sincerely,
  
  *******************

  9857 *************

  **************, ** 44133

  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive the package fedex said they delivered. The tracking number is ********************. I tried calling their customer service but no person will connect and the ai keeps dropping the call. The package was not delivered to me. The driver took a picture of where he/she left it and we do not have tile floor in our mailroom. I dont know where it was delivered. I have tried repeatedly to contact FedEx

  Customer Answer

  Date: 10/30/2023

  I did provide the tracking number but here it is again :  61290308155357245171

  

  Business Response

  Date: 11/02/2023

  Dear ***********************, 
  
  Your report to the Better Business Bureau regarding tracking number 61290308155357245171 was received.  
   
  After further research, our records indicate your package was delivered to the correct address on October 25, 2023, at 11:09 a.m., per our discussion.

  If the shipment has not been located, please contact the shipper for a refund/replacement.  
   
  Respectfully,

  FedEx    

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an **** sale in early October and shipped via FedEx Ground. The package was lost. Tracking # is ************. Designated recipient was ***************************, **********************************************************************. I am requesting refund of value of package plus shipping cost plus sales tax.It is IMPOSSIBLE to file a file online with FedEx.

  

  Business Response

  Date: 11/17/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  Please see the attached letter regarding the status of your claim for tracking number 784603165306.

  
  Respectfully

  FedEx

  Customer Answer

  Date: 11/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ******************** 159

  ****************, ** 93454

  
  

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notice that my package was delivered to my address on 10/24/2023 at 11am Family was at home all day . We have ring camera and Blink camera . No Fed Ex truck in site Went back and forth with Fed Ex , Seller from **** went silent . A week went pass I re-reached out to Fed Ex and they stated that the packaged was delivered to the wrong address , 4 blocks away from my house . The package was a fur coat . Good luck getting that back . Never again will I do business with Fed Ex also this neighborhood is not a place where you can just knock on the door and ask for your "Fur Coat" back . I want Fed Ex to take ownership of my lose and want my coat back . Thank you **********

  

  Business Response

  Date: 11/01/2023

  Dear ********************************* *************************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We are very concerned to learn of your dissatisfaction with the handling of your shipment.  Unfortunately, the FedEx tracking number provided ************ is invalid and additional information is needed to address your concerns.  Regrettably we have not been successful in speaking with you about this matter. 
    
  Any exception to our normal quality of service is a concern to us; however, we are unable to address the specifics regarding your report without the necessary information for the shipment in question.  Once you can provide this information, we will gladly research this further.
  
  On behalf of FedEx, we regret any inconvenience you have encountered and certainly hope FedEx will have future opportunities to better serve you.
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20800346
  
  I am rejecting this response because: the reference number that you referred to is wrong by one number ************ ( see attached ) also your customer service team sent me documentation that in fact the fur coat was delivered to the wrong address on ***************. in ******* (see attached) .

  Fed Ex take owner ship in your error !
  Sincerely,
  
  ********************************* *************************************

  

  Business Response

  Date: 11/06/2023

  Dear ********************************* *************************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret that your shipment tracking number ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.  As we discussed, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx