Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,974 total complaints in the last 3 years.
- 3,648 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/9/23 package cost ****** -my package was delivered opened and empty of original documents.they should compoensate my total loss.they mailed me $1.00 after being on the phone with them countless times.tracking #************Customer Answer
Date: 11/14/2023
I sent a copy of my receipt which should have the tracking number. The FedEx case #c-117826014
Business Response
Date: 11/17/2023
On behalf of FedEx, please accept my sincere apology for experience. FedEx's maximum limit of liability on any shipment is limited to $100, if declared value is not requested and paid for at the time of shipment. The claim was originally paid for the declared value of $1. That amount was declared on the shipping label as the value when it was tendered to FedEx. Because your items are valued greater than the amount you declared, FedEx will issue an additional payment of $99. This will make a total settlement of our maximum limit of liability in the amount of $100. We sincerely apologize for the inconvenience this issue may have caused.
FedEx Cargo Claims
Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx driver left my package in front of the garage where the world can see it. Package was stolen. Had the package been left at front door would have been no issue. Filed claim account I have the driver on video. FedEx said they have pictures showing thats where all deliveries get delivered. Thats a lie. Asked for proof and non could be provided. Then agent said well package can be left anywhere we want because there is no designation listed. FedEx has one job, deliver packages safely and when you dont leave packages in a proper place they have failed. The fact they say a driver can leave it anywhere is unacceptable and how can they be called a delivery carrier? FedEx should be responsible for cost of the item. Their website says contact shipper for refund but they didnt nothing wrong. Tracking number ************ Claim C-*********Business Response
Date: 11/09/2023
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 1:43 p.m., on October 6, 2023, to which you have confirmed with video. We regret to hear that you were unable to locate your shipment. As we discussed, an internal review with the drivers responsible for serving your area was conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with them.
According to FedEx Ground Tariff for Liabilities not assumed:
FedEx Ground will not be liable for, nor shall any adjustment, refund, or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part from shipments released without obtaining a signature at residential addresses.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 11/09/2023
Complaint: 20810968
I am rejecting this response because: Ive provided all the video showing your drivers failure. The fact you only refund the shipper is a joke, the shipper did nothing wrong in this situation.Lets compare this issue to your company statement. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its team members, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.
Customer requirements will be met in highest quality manner - failed miserably
Develop mutually rewarding relationships with partners and suppliers - failed
Safety - failed by leaving package in a horrible location. Remember the Amazon guy literally walked past your driver carrying my package to safe location
Activities conducted to highest ethical and professional standards - did your driver do that? No he did not
The fact FedEx sees no issue keeping the money for a package they failed to safely deliver is unacceptable. Maybe you only provide refunds to shippers because you s**** up the final delivery to much. Or maybe you only refund the person proving you a business, either way its very unprofessional and ridiculous.
Sincerely,
*********************Business Response
Date: 11/15/2023
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau for tracking number 784652162338.
We are concerned to learn of your dissatisfaction with the shipment that was delivered to your property. This is being addressed internally with the drivers serving your area.
We ask that you contact the shipper, ********* Home, for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,FedEx
Customer Answer
Date: 11/15/2023
Complaint: 20810968
I am rejecting this response because: the shipper has already said based off the video evidence they did nothing wrong and will not be filing a claim. Im out money and product because of Fed ********** actions. Im requesting my own refund now.
Sincerely,
*********************Initial Complaint
Date:11/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered business cards on September 25th, 2023 for $114.54 from fedex.com which was processed by Fedex Officer Store ***** ***** ** ******. I paid $29.15 extra for 2 day shipping but the product arrived a day later than promised by fedex. Fedex's automated order confirmation and tracking system communicated a 2-day arrival and after arriving in 3 days I was no longer able to use the ordered product on time for a business event as required. Fedex's automated system and customer support team will not issue a refund for the late delivery, stating that their system shows a 3-day arrival. However, as mentioned their system communicated to me at order checkout, emailed order confirmation, and tracking that it would arrive in 2 days. I have spent several hours calling and emailing them at this point and can't get a simple refund through their standard methods (website system, call system, customer support, emailing ************************************Business Response
Date: 11/10/2023
Dear ***********************:
Your report to the Better Business Bureau regarding FedEx Office has been received. Due the hour this order was received the delivery date was changed.
A one time credit of $121.66 has been processed back to the billed credit card for this order.
On behalf of FedEx, we regret any inconvenience you have encountered.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************************, ** 37920Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex is to call me when the arrive because they ALWAYS find a way to skate around delivering my stuff. This is two days in a row that they have left door tags with NO attempt to actually deliver my stuff. And there is absolutely no way for me to contact these people. This is about $1200 worth of stuff, and I'm going to need them to give me my package. I will go in person TODAY, but it is impossible to contact these people.Customer Answer
Date: 11/02/2023
I would actually like to withdraw this complaint for one reason: my delivery driver ***** out of the ******************* location has been phenomenal. He took amazing care of me, and I would rather he not get any grief that I intended for the company. Just please make sure Fedex is aware that ***** took great and wonderful care of me.Customer Answer
Date: 11/02/2023
I would actually like to withdraw this complaint for one reason: my delivery driver ***** out of the ******************* location has been phenomenal. He took amazing care of me, and I would rather he not get any grief that I intended for the company. Just please make sure Fedex is aware that ***** took great and wonderful care of me.Business Response
Date: 11/02/2023
Dear *****,
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered on November 2nd, 2023 at 11:00 a.m..
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
date:Oct. 27 Company: FedEx requirement: Deliver valuable goods to the designated location in a timely manner.problems: Many people, including myself, have been unable to get their deliveries in a timely manner due to unreasonable delivery signatures. And Fedex didn't give a clear solution defense when we couldn't get the delivery in time.Business Response
Date: 11/09/2023
Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a package yesterday. It was placed against my house. The packaging was greatly torn up and the 50-pound ladder had damaged the bricks on the wall that the driver leaned it against. This should not have been put against the wall so hard. Tracking # ************.Business Response
Date: 11/03/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
On behalf of FedEx, we regret any inconvenience you have encountered. Our records indicate tracking number ************ was delivered on October 31, 2023, at 12:05 p.m. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your claim that was referred to our claims adjuster. The claim representative will contact you in the near future.
Thank you for your patience in this matter.
Respectfully,
FedExCustomer Answer
Date: 11/08/2023
Complaint: 20809514
I am rejecting this response because: I was passed around to numerous people. I had to give the same information about 4 times. No real follow-up. Still waiting for someone to reach out to me.
Sincerely,
***************************Business Response
Date: 11/10/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of the reported damage to your property with claim number 4444939252. As we discussed, your request has been referred to our claim's adjuster. A representative will contact you in the near future.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/14/2023
Complaint: 20809514
I am rejecting this response because: Nobody knows what is going on. I received a call from corporate that asked if I talked to someone about the case. I didn't hear anything, and I still haven't and that was last week!
Sincerely,
***************************Customer Answer
Date: 11/14/2023
Date Sent: 11/14/2023 2:54:58 PM
Complaint: 20809514
I am rejecting this response because: Nobody knows what is going on. I received a call from corporate that asked if I talked to someone about the case. I didn't hear anything, and I still haven't and that was last week!
Sincerely,
***************************Business Response
Date: 11/16/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number 708870643751.
We regret any inconvenience you have encountered in reference to your property damage. As we discussed, please continue to reach out to the claims adjuster at ********* ******* that is handling your claim and follow the process. The claim representative will contact you in the near future.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/16/2023
Complaint: 20809514
I am rejecting this response because: I was given information for a claim adjuster. I was told to call this person. I gave them a call and left a voicemail. I never received a call back. AGAIN.
Sincerely,
***************************Customer Answer
Date: 11/16/2023
Date Sent: 11/16/2023 2:05:05 PM
Complaint: 20809514
I am rejecting this response because: I was given information for a claim adjuster. I was told to call this person. I gave them a call and left a voicemail. I never received a call back. AGAIN.
Sincerely,
***************************Customer Answer
Date: 11/16/2023
Date Sent: 11/16/2023 2:05:05 PM
Complaint: 20809514
I am rejecting this response because: I was given information for a claim adjuster. I was told to call this person. I gave them a call and left a voicemail. I never received a call back. AGAIN.
Sincerely,
***************************Business Response
Date: 11/17/2023
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of the reported damage to your property with claim number 015556605958AD01. As we discussed, your request has been referred to our claim's adjuster. A representative will contact you in the near future.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past year FedEx will not deliver any packages to my house. When I check the tracking its constantly being delayed until they decide to say they are just returning to sender. We ordered 2 queen ********** weeks went by we never received them. Finally almost a month later the driver threw the box of one of them at my garage door. The second one was never heard from again. In August *** sent me a phone with FedEx overnight shipping. For 2 weeks they kept delaying the shipment then finally decided to just return it to sender with an empty box. This left me to fight for a return of my money and removing the phone from my plan because nothing ever touched my hands. Now att just sent me another phone through FedEx and its already being delayed again no explanation. There are thieves in this company. They either need to clean up their act or companies need to stop using them.Customer Answer
Date: 11/02/2023
Good morning,
After my complaint they delivered my package.
Thank you!!!
Customer Answer
Date: 11/02/2023
Date Sent: 11/2/2023 7:38:55 AMGood morning,
After my complaint they delivered my package.
Thank you!!!
Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has held my package in ******* ** for another custom clearance. Its been two weeks. It already cleared multiple customs checks and for some reason, the package made it all the way to a nearby hub. Instead of delivering it to me, they sent it to *********. No one can tell me anything and no one can help me. This lack of divulging any type of information is completely unacceptable. I want my item delivered now.Business Response
Date: 11/06/2023
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
The shipment traveling on package tracking number 773730199965 was cleared and delivered at 11:06 a.m. on November 3, 2023.
In accordance with the FedEx Terms and Conditions, Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the ********** of ************ the Food and ******************** the Fish and **************** and the ********************************* in the U.S. and comparable agencies in the destination country) may require additional time for clearance.
Our records indicate this package was held for release by Animal and Wildlife.
We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not want FedEx Drivers to use my driveway for any reason.I have complained about this issue for many years!Yesterday, two packages was delivered by a FedEx Driver, ************ and 704447168757.I spoke to the FedEx Driver and he was VERY rude.I have security cameras pictures to give to a manager if someone would contact me please.Business Response
Date: 11/10/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
FedEx is concerned to learn of your dissatisfaction with shipments that have been delivered on your property. Due to safety concerns regarding your driveway; the appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We have confirmed a contact to you, by managers to better address the issue.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two pairs of shoe from ShopWSS which was supposed to be delivered on 09/15/23. They were the same shoe but different sizes, 11 and 13, so far I have only received the size 13. I put in a claim and was sent a proof of delivery with two packages but I only saw only one when I got home. In the picture attached with the car if you zoom in on the right you can see the one package I came to. So I put in another claim with this evidence because if it was stolen then why would the thief leave the other one when they were delivered at the same time. I also received a redelivery attempt notice but when I searched it up the address was not even mines.Customer Answer
Date: 11/12/2023
The tracking number is 783619161461Business Response
Date: 11/15/2023
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
Thank you for bringing your concerns to our attention. After further research, our records indicate tracking number ************ was received on September 15, 2023, at 4:02 p.m. As we discussed, an internal review with the drivers responsible for serving your area was conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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