Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex delivered an order from *********** in the amount of $48 to the wrong address. The FEDEX TRACKING NUMBER IS ************ Attached is "proof" of delivery by Fedex, labeled "wrong address." The package was left at an unrecognizable address. Attached is a photo of my front porch, labeled "My address-correct address" which looks nothing like the photo submitted by Fedex as proof.

  

  Business Response

  Date: 01/20/2023

  Dear *******************

  
  This is in response to your recent inquiry addressed to the Better Business Bureau.

  We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner.  Your concerns that delivery information was recorded for the shipment ************, although the package was never received, have been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the driver serving your area. Regrettably no shipment was recoverable.

  Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement, return or replacement. The shipper may contact FedEx for any support needed on the claims process.

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx
  

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date is the end of December 2022. And I am suspecting fraud (or potential fraud) in regard to a package delivery and suspicious payment methods (and have no assurance or guarantee of package delivery). The payment that I made was with $400 worth of Steam gift cards. The agent/employees name with FedEx I have been exchanging emails with is ****************************. He mentioned that he was from ***** and then relocated to **********, ******* due to them needing more help there. Anyway, right after I paid him with $400 in gift cards, he mentioned that he made a mistake and that the total owed for package delivery is $3,700 instead of $370, what he initially said. Anyway, he said he missed seeing a zero and he would pay $2000 himself. What I have to do is pay $1,300 using cash-app, bitcoins, and/or gift cards, to make up the difference. Oh, I tried paying using a credit card to begin with, and he wouldnt accept that. There are way too many red flags for me to continue, especially having no assurance or guarantee of delivery of $30,000 worth of cash. This is supposedly to be delivered express delivery from **********, ******* to *******, ************, where I live. You and/or the company may contact me at ************ or email me at *********************** Thanks, in advance. ***********************

  

  Business Response

  Date: 01/03/2023

  Dear ********************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the possible

  tracking number.  This appears to be a fraudulent situation because we don't require 

  payment before delivery since proper billing is obtained when package is shipped.

  Please immediate stop any transfer of additional funds, alert your banking institutions,

  and contact your local authorities.   Also, you can email any communication between you

  and the other party to ********************************.

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you

  were caused. Your business is very important to us, and we will continue in the efforts

  to ensure future shipments are handled to your satisfaction. 
  
   
  Respectfully, 
  
  FedEx 

   

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous issues with FedEx. They are a reasonably popular shipping company but outstandingly the worst option available.The first issue was that I had to get my computer repaired, and they FORGED my signature to be considered overnight delivery. I didn't get my package until the next day, which was terrifying when it was something as valuable as a computer.Second, I had an order that was supposed to be delivered by FedEx. They claim to have delivered it, but it was never delivered, especially on the date and time they claimed. I waited for the package all day and night, but nothing, not even a truck in sight. I called customer service with the correct information, but they rushed me off the phone and were no help. They told me the shipper needed to contact them. They lie, which is terrible for business.My package is missing, and they are lying, saying they delivered it. Many people on their Instagram accounts complain about the same or similar situations. I want my package or a refund for my package and for them to stop lying. Tracking for my package: ************

  

  Business Response

  Date: 01/10/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 10:35 a.m. local time on December 28, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.? 
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 
  
  
  

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package by FED EX express on Thursday, Dec. 29th, 2022 from a ***********, ** ******* location to *******, ********. The agent guaranteed me the package would be delivered on Friday, Dec. 30th, just in case no later than Saturday morning. On Saturday, when I checked the package status, it said it was in ******* but wasn't delivered. I called FedEx and spoke with ****** who gave case #******** and he stated yes the package was in *******, but couldn't be delivered because of a shortage of employees. Today is 1/2/23 and the package is still not delivered, so I called again and spoke with ******, she stated today is a holiday and no packages will be delivered. I requested a refund for the express fee and an explanation, she stated this time it was due to the weather, which is different from what I was told on Saturday. This package was very important and I can't get any help whatsoever from the company and their agents. The local store that I mailed the package from is not open either.

  

  Business Response

  Date: 01/13/2023

  Dear *************************,

  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.

  Please review the terms and conditions that govern Money-Back Guarantee by visiting our website at www.fedex.com and clicking "Service Guide."  According to our Terms and Conditions:

  Liabilities not assumed

  We will not be liable or responsible for loss, damage or delay caused by events we cannot control. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

  D. Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local, national or international weather conditions (as determined solely by us), local, national or international disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).

  FedEx provides updates regarding current service disruptions at www.fedex.com/en-us/service-alerts.html?search=true&spterm=service%20alerts   You can also sign up to receive notifications for service alerts and shipping updates via www.fedex.com/en-us/email.html

  On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident.  We hope that we will have future opportunities to serve you more favorably.

  Respectfully,

  FedEx

• Initial Complaint

  Date:01/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Tracking ID ************, Invoice No. ***********. My account number is ***********. I needed to ship an art tube, 24 x 4 x 4, to ***********. The weight was **** lbs. On 12/4/22, at the FedEx location in *********, ** I was given a receipt for $17.76 for Ground, which I then charged my customer for shipping. On 12/19/22 I got a bill from FedEX for $52.90 with the following added charges: Transportation, ***************** surcharge, Peak-AHS, and Additional Handling. Not one of these add on charges were $17.76. I disputed the extra charges 3x on the phone and I have not been offered any resolution. We asked for a supervisor and were refused to get connected to one each time. 0n 12/20/22 I got an email that said: You recently contacted FedEx regarding a one-time courtesy credit for tracking number ending in ************. Your application was given thoughtful consideration by FedEx. After reviewing the information, we are unable to approve your request at this time. After review of your invoice, we found no discrepancies in the final rate assessed to your shipment. Rates and service quotations provided to you by FedEx, including but not limited to, rates and service quotations provided by our employees, agents, interactive voice response systems and customer automation platforms are estimates and will be based upon information provided by you, but final rates and service charges may vary from the quotes based upon the characteristics of the shipment actually tendered to us and the application of these terms and conditions.This is a bait and switch. I cannot go back to my customer and ask for more shipping. I would have used a different carrier had I known about these additional charges after the fact. How can FedEx operate this way? How can they tack on random fees after the fact, giving the customer no option to shop shipping prices? What prevents them from charging $100 more? I have never had anything like this happen before.

  

  Business Response

  Date: 01/05/2023

  Dear *************************, 

  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  The freight charges of $52.90 are valid charges for the shipment travelling on trk#************. The charges were higher than initially quoted because of a residential delivery fee and surcharges for the cylinder packaging. Feedback has been provided to FedEx Office Print and *********** to help improve rating experiences in the future. As a goodwill gesture, a one-time credit of $35.14 will be applied to the shipment invoice. You will be responsible for the $17.76 of original shown receipt. Please allow **** business days for resolve between financial institutions.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  
  FedEx

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28 Fedex delivered a parcel that didn't belong to nor was addressed to my address. I tried to stop the driver before he pulled away, but he ignored me and drove away. I called the customer service line on 12/28, 12/30 & 12/31. Each time the service representative assured me that the parcel would be picked up and delivered to its intended address ( the one that is clearly marked on the label). This has been an ongoing problem with fedex. I absolutely will not move such a heavy parcel due to the fact that if I injured myself, fedex will not cover my medical expenses and lost wages.

  

  Business Response

  Date: 01/03/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 613273768106.  Your concerns regarding the package received in error have been brought to the attention of local management for review.   This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:01/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex says they delivered a package but item has not been received. Tried to file a claim through them with no sucess. Talked to the bussines where item was shipped from they stated Fedex had lost a package that they shipped to another customer recently as well. In the claim filed through Fedex they stated that the package was delivered to my address but did not say where the package was left or any further information about the package.

  

  Business Response

  Date: 01/11/2023

  Dear ***********************:
   
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  After further research, our records indicate your package was delivered on December 15, 2022 at 16:58 p.m. local time and released to the ****************. If the shipment has not been located, please contact the shipper for a refund/replacement. The shipper can file a claim with FedEx. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ? 
  

  Respectfully,

  FedEx 

  
  

  Customer Answer

  Date: 01/22/2023

   
  Complaint: 18663590
  
  I am rejecting this response because: Fedex stated it was left at end of my driveway where construction was be done. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Envie un instrumento musical el dia 19 de noviembre de 2022 a las ***** pm en la oficina Fedex *****************************************************************, el mismo dia ingresa a su bodega principal Fedex **********, y mi paquete se pierde, durante 30 **** he estado llamando preguntando sin recibir respuetas claras, dilatan el proceso y no me quieten responder por el valor completo de mi instrumento, me siento defraudado, atropellado ya que ni han cumplido con los tiempos establecidos por ley para resolver mi caso, ya pasaron mas de 30 **** y al dia ****** no he recivido llamada alguna de dicha empresa, solicito de manera cordial a ustedes me ayuden para que mi voz sea escuchada, mi numero de tracking es ************, posterior a esto abri un caso de perdida con el numero C-********. Muchas gracias.

  

  Business Response

  Date: 01/04/2023

  Good afternoon *****************************,

  Your claim was received and after attempts to locate the instrument failed, the claim was paid out at a maximum liability of $100.00 as no other value was placed on the instrument at the time of the label creation.  The payment check was mailed out on 1/2/23 via US Mail and can take up to 14 days to reach you. 

  Sincerely,

  FedEx

   

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18668032
  
  I am rejecting this response because:

  he confiado mi instrumento de gran valor para mi en sus Manos responsables y es claro que me lo robaron, en manos de fedex, ahora me reembolsan 100 dolares de los cuales no estoy deacuerdo. exijo saber cuales son los resultados de la investigacion, no recibi respuestas adecuadas ni llamadas hasta ahora, no tengo idea que paso con mi caja, no respetaron los tiempos adecuados para resolver el caso, estan vulnerando mis derechos y me siento realmente desilucionado, solo quiero que me regresen mi instrumento no quiero su dinero solo quiero mi articulo de regreso, esto es una falta de respeto de dicha compaia que piensan que solo pueden pasar por encima de los clientes como quieren, sin respetar el verdadero valor de lo que representa para mi el instrumento, ademas de que estoy realmete preocupado, ya han pasado mas de 30 **** y durante ese tiempo no recibi ni una llamada del supuesto investigador, realmente mas alla del valor que ellos dicen que se declara, ellos tienen como revisar en sus sistemas de seguridad que ha pasado con mi articulo, no es una pequea cajita, la cual se puede perder en un bolsillo, es una caja de gran tamao, solo pido que esto se resuelva y que ellos busquen mi instrumento ya nisiquiera importa su dinero quiero mi instrumento de regreso, no es un jugete cualquiera, es un saxofon profesional de gran valor en el mercado, y queda claro que ellos sabian para donde iba y sabian que podia ser.

  muchas Gracias. 
  
  Sincerely,
  
  *****************************************************

   

  Best regards, I appreciate your help, I do not want to accept that Fedex closed my case and they only sent me a value of 100 dollars.  I really just want my instrument to appear, it has great value to me.  I put my trust in this respected company and I just want to get this sorted.

  
  

  Thank you so much.

  Customer Answer

  Date: 02/10/2023

   
  Date Sent: 1/9/2023 8:41:58 PM
  

   
  Complaint: 18668032
  
  I am rejecting this response because:

  he confiado mi instrumento de gran valor para mi en sus Manos responsables y es claro que me lo robaron, en manos de fedex, ahora me reembolsan 100 dolares de los cuales no estoy deacuerdo. exijo saber cuales son los resultados de la investigacion, no recibi respuestas adecuadas ni llamadas hasta ahora, no tengo idea que paso con mi caja, no respetaron los tiempos adecuados para resolver el caso, estan vulnerando mis derechos y me siento realmente desilucionado, solo quiero que me regresen mi instrumento no quiero su dinero solo quiero mi articulo de regreso, esto es una falta de respeto de dicha compaia que piensan que solo pueden pasar por encima de los clientes como quieren, sin respetar el verdadero valor de lo que representa para mi el instrumento, ademas de que estoy realmete preocupado, ya han pasado mas de 30 **** y ******* ese tiempo no recibi ni una llamada del supuesto investigador, realmente mas alla del valor que ellos dicen que se declara, ellos tienen como revisar en sus sistemas de seguridad que ha pasado con mi articulo, no es una pequea cajita, la cual se puede perder en un bolsillo, es una caja de gran tamao, solo pido que esto se resuelva y que ellos busquen mi instrumento ya nisiquiera importa su dinero quiero mi instrumento de regreso, no es un jugete cualquiera, es un saxofon profesional de gran valor en el *******, y queda claro que ellos sabian para donde iba y sabian que podia ser.

  muchas Gracias. 
  
  Sincerely,
  
  ************************************** *******

   

  Best regards, I appreciate your help, I do not want to accept that Fedex closed my case and they only sent me a value of 100 dollars.  I really just want my instrument to appear, it has great value to me.  I put my trust in this respected company and I just want to get this sorted.

  
  

  Thank you so much.

  

  Business Response

  Date: 02/13/2023

  Good afternoon,

  This claim was paid out at maximum liability after all attempts to locate the saxophone were unsuccessful.  There was no declared value set on the package at the time of shipment creation and that set our maximum liability at $100.00.  We have paid the maximum amount payable and there is nothing more to be paid out. I apologize for the difficulties and loss of the package.

  Sincerely,

  **************** | ******************** | FedEx Services

   

   

   

   

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18668032
  
  I am rejecting this response because:

  Fedex has not given me any explanation about where my saxophone is. I trusted in them and through the investigation they informed me they would do, I think, they could realized I left my instrument in its office. They are the ones liable for my item, because it was in their hands. I already attached all the evidence that shows that I sold the item, its value and the addressee. The cost of this Saxophone Selmer **** VI is $3.500 if they do not pay the real value of my instrument, I want it back. This has affected my finance and my peace. Clearly they do not have enough secure procedures in its company and honest employes for the transportation they offer to the clients. 
  
  Sincerely,
  
  ************************************** *******

  

  Business Response

  Date: 02/21/2023

  Dear *****************************,
  
  Our records for tracking number ************ indicate the shipment was sent to our critical package recovery facility due to the shipping label becoming detached from the package.  As you are aware, arrangements were made to return the shipment to you under tracking number ************, and it was delivered on February 16, 2023 at 4:11 p.m. which you have confirmed receipt.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ************************************** *******

  3521 ********* apto 2f

  **********, ** 27265

  
  

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the displeasure of dealing with this lying company for the last 2 weeks now. I ordered a graphics card from *** online store. They shipped it with FedEx. The FedEx tracking number has given me 4 different delivery dates, and has failed to deliver on all 4 days. I am now on a 5th delivery date that is still pending.I called customer service over 5 times this week asking where my package is? It was originally expected to arrive December 24th, 2022. It is now December 31st and I dont even have an expected date to get my package. I called again on Thursday December 29th, 2022 and the FedEx Customer Service Phone agent GUARANTEED me I would receive the package in ***** hours. We are now 60 hours past this quote and I dont even have a delivery date. It is now New Years and they will be closed for 1-2 days.To make matters worse, they ABSOLUTELY lied to me. I have to sign for this package, so Ive had to wait around at home for 13 days to sign for the package. I was home all day, and THEY LIED and said they attempted a delivery today. They absolutely do not attempt to deliver my order today, I was home all day watching my porch camera.I will attach a photo showing their Lie that they attempted to deliver this package. They absolutely did NOT. 13 days and counting, and this incompetent company cant even deliver my package from 3 states over

  

  Business Response

  Date: 01/04/2023

  Dear ************,

  We apologize for any inconvenience to our customers as we work to address

  temporary service delays concerning your tracking number ************,

  which was caused by significant holiday package volumes and ongoing

  industry labor shortages. We are leveraging our seven-day operations and

  securing additional delivery resources to help restore service levels.  Our

  records indicate a proof of delivery on January 2, 2023, at 7:33 p.m.

  
  We appreciate our customers patience as these contingency plans take

  effect and encourage anyone with questions about their shipments to

  visit fedex.com for updates 
  
  Respectfully, 
  FedEx 

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a package through FedEx and paid for two day shipping. I dropped the package off at an authorized drop off location on 12/23/2022. It is now 12/31/2022 and the package is in the same drop off location. I have confirmation of the drop off its supposed to ship from ******** to ****** ********** and its still in ********. Tracking number is ************. Customer in ********** is irate and FedEx has done nothing to resolve this. I have opened two cases with them. C-******** to get the package where it needs to be and now C-******** to pay me for the lost package and shipping cost.

  

  Business Response

  Date: 01/13/2023

  [Wednesday 11:48 AM] *******************
  Dear *******************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  Your concerns regarding the delivery of FedEx tracking number ************ have been brought to our attention.  Our records indicate this package was processed via ********** a Retail ShipSite, on December 23, 2022 with an expected delivery date of December 28, 2022.  As discussed, this package was inadvertently placed with the inbound packages and available for pickup rather than being placed with the outbound shipments.  **************** has been advised of your concerns and will perform an internal review to prevent a recurrence.

  As a gesture of goodwill, arrangements have been made to credit the transportation charges associated with this shipment. On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Respectfully,

  FedEx