Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small retail business in *********, ** called ***********. Several of the companies that I work with utilize FedEx to ship items to me that I sell and use for gift basket making. The *********** FedEx facility continually holds my packages on Monday saying that I'm closed. I am not closed on Mondays and I have repeatedly told them this. I even call specifically for tracking numbers to tell them to bring it on monday. They don't bring my packages on Monday and try and busy holiday seasons it can actually cost me hundreds or more dollars when I don't receive the package on the date that it was needed to be received. They specifically lie and say that my business is closed or they attempted delivery or that I requested a future shipment date. These are all specific lives and I have a try to address at several different levels of FedEx but it is nearly impossible to get to anyone who can actually help. I have even spoken to a local account rep twice and each time they tell me that the problem is handled however it continues to happen. I have probably spent close to 40 hours on this over the last several years. I am at my Wit's End and I just want my packages on the day that they say they're going to arrive especially during holiday seasons. I have no idea how else to handle this at this point. I've even tried filing a formal complaint against the location and I often get hung up on while I'm waiting.

  

  Business Response

  Date: 12/29/2022

  Dear ******* Nice
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are concerned to learn of your comments describing the ongoing Monday delivery issues.? The appropriate management has been notified of your concerns for an internal review. Our system has been updated to delivery on Mondays.? We certainly regret any inconvenience you have encountered. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re: tracking # ************ Delivered 12-18-2022 Tracking info states: Signature not required. Left at front door ****, right.... Picture in the tracking info plainly shows that the box was left at my OPEN front gate. Again. How many complaints do I need to file before FedEx figures out I am SERIOUS about insisting I want packages delivered to my HOUSE? Honestly if FedEx had a working email address that I could contact them through, I wouldn't have to use BBB to file such complaints. But they don't, so this is the only effective way to get your attention. I have been contacted by FedEx by phone by representatives, and each time they state that they have contacted local management (***********, **) about the issue and it has been taken care of. Apparently either your local management is ineffective, or the drivers are basically thumbing their nose at management directives. In my opinion, I believe FedEx needs to fire some people and hire replacements that ARE effective and/or can follow directions. And if your driver claims the driveway is not wide enough for the vehicle, BS. They were using a small white van for the delivery, and *** trucks can get in here with absolutely NO problem.Fix the damned problem, please. If the people handling these complaints cannot then please find someone in FedEx that has the authority and ability to actually fix problems.

  

  Business Response

  Date: 01/09/2023

  Dear  ***************************: 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of 559 **********************
  ************* ** 32327. 
  
  Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 
  
  

• Initial Complaint

  Date:12/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12th, I went to Fedex to ship a small box (less than 5 pounds) to ****** . It was holiday gifts for a low income family. The value of the items inside were about $250. A small candle set, an friendship ring and 2 small ****** shoulder, cell phone bags. The least expensive shipping option was already more than the value of the package at $354. It was supposed to be delivered on December 19th. The tracking number was ************. The package arrived to the family on December 16th, however they were not able to except the delivery because the driver told the family that an additional $550 was due for duty and taxes/fees. I have called federal express for help several times and they have yet to deliver accurate information or take responsibility for the neglect of the fedex employee to give accurate information about these fees. I never would have shipped in the first place had I known there was potential for baseless charges that the family can't afford. After several calls to fedex, they still have no record as to the amount of the additional charge. This seems clearly to be a scam, I think at least partially perpetrated by a fedex employee - the driver, who was charging an amount fedex does not have a record of. I makes no sense that the charge would be almost twice as much as the value of the package and that the family receiving the gift would pay such an amount. Furthermore, I shipped this package and filled out the airbill at fedex office with a fedex employee and never did he mention that such a charge was a possibility. The cost of the shipment was already over the value of the package and even then because of that I was hesitant to send it. I've been using fedex my whole life and have never asked for a refund, but for the amount of trouble this has caused, me and this poor family that was looking forward to their gift, I believe a full refund is in order, or that fedex should pay the unreasonable "fees." and deliver the package.

  

  Business Response

  Date: 01/18/2023

  Dear *********************:

  Per our telephone conversation you have already received your shipment back and a full refund. 

  Thank you for your patience in this matter and for shipping with FedEx. 
    
  Respectfully, 
   
  FedEx 
  

   

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10, 2022 I dropped off a package at my local FedEx store to be delivered to a customer with a address in *******. The package was an item bought from my Marketplace site on ********* After it was not delivered in the specified time the remaining WEEKS were spent trying to track down my package. Seeing that a hurricane had just passed through ******* I reached out to my customer to inquire whether his area was affected or not. Not only did he tell me no, it wasn't, he had just picked up a package from his porch that *** had delivered....ON TIME....My package shows its in *****.After numerous attempts to contact FedEx at the number provided 1.800.Go.Fedex *************) I went into the FedEx store where I dropped off the package and was told the package was in the possession of the **** and to keep trying the 800 number given and "keep saying representative". Which, does not get you anywhere other than an inept voice response system. So, I contacted the **** and they said they were waiting for FedEx to "pass off the package". Keep in mind, all of this time the tracking number is showing the package in FedEx's possession. So, I go back to that same FedEx store and told them what the **** said and they tell me to "file a claim with the ****". ******** frustrating weeks (TO THE **** I get a package delivered to me on 12/10/22 BY FEDEX. The package looked like it had been through a war. I open the package to find A SOLID METAL MODEL PLANE, broken. I called FedEx to file a complaint and, you guessed it, was met with the same inept voice prompt system. So, I go into the same store and was told to "just keep saying complaint". 30 days that package was in FedEx's possession. I have pictures, screenshots, the original box and an impartial witness to back up this complaint! This was not the first time FedEx (as a company) had grotesquely failed at their job. So, I am out the money spent on the item, the money my customer was buying it at and my time and gas.

  

  Business Response

  Date: 12/20/2022

  Dear ***************************,

  This is in response to your inquiry addressed to the Better Business Bureau.

   We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers and terminal responsible for your recipient's area. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or claims.

   On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

  Respectfully,

  FedEx

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered merchandise from Amazon, the item was shipped through FedEx. We experienced bad weather on the day it was scheduled to be delivered, which delayed the delivery. The follow day I received a message that the item was delivered, howeverI did not receive the package. I contacted Fed Ex and asked where it was, that I had not received the item. I was informed by FedEx that I had signed for the package, which is impossible, I was not at home at the time they say I signed for it. I was informed by FedEx that if I did find the packages by 12/20 then to contact the seller This is their issue, I am out of a product. Also, shouldnt they do an investigation as to who forged my signature, it was not me. Horrible service and customer service.

  

  Business Response

  Date: 12/27/2022

  Dear ****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 391999656296.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had three notices that deliveries had been made to my condo yesterday, none of which had been delivered to me. I finally got through to one of the companies (IKEA) and they sent an photo from FedEx allegedly of the delivery to my door showing all three missing deliveries but conveniently not showing the door, since it was nowhere near the door. Because it didn't look like it was near my door, I went looking around and found the boxes under the mailboxes downstairs, behind a sign that said not to leave boxes there, but to deliver to the door. (I have photos.) Naturally FedEx said there was nothing they could do other than report it to the closest station which, of course, is closed on Sunday (today) so it wouldn't happen again. One of the pieces is way too heavy for me to carry upstairs so I will have to either hire one or more people to carry it upstairs so it is not stolen, or find people who will help. I want the world to know that the FedEx driver lied about where he delivered it and that FedEx said all they could do was report it so it doesn't happen again.

  

  Business Response

  Date: 12/29/2022

  ***************, 
    
  Your report to the Better Business Bureau regarding tracking numbers ************, ************, ************, ************ was received. 
    
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
     
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
    
  Respectfully,  
  FedEx 
  
  

• Initial Complaint

  Date:12/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is strictly with the FedEx center in *****, **. Im a small business owner who does a lot of shipping as well as receiving deliveries. I only seem to have issues with my deliveries when my packages are sent to the ***** center! Also, its the same issues every time When I check the status of my package, no matter how large or small it may be, Im always told the package is on a truck and out for delivery and even given a delivery date with estimated time of delivery. However, the items never arrive on time if they are passing through this one specific center in *****! Ive recently read several comments from others with the same issues with this specific location only! My tracking number for the specific delivery is ************

  

  Business Response

  Date: 12/22/2022

  Dear ***********************, 

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We take very seriously your concerns regarding your poor delivery experiences.  We apologize for any inconvenience to our customers as we work to address regional service delays in the ***** **. area caused by significant holiday package volumes and ongoing industry labor shortages. We are leveraging our seven-day operations and securing additional delivery resources to help restore service levels. Please know this has attention of local management responsible for our operations, who continuously provide internal reviews.

  Your tracking of shipment ************ were noted and researched.  The shipment shows delivered without delay, on Sunday December 18th, at 2:19p.m. We value this feedback and thank you for bringing this to our attention. 
  
  We appreciate our customers patience as these contingency plans take effect. Thank you for being a loyal FedEx customer. We will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an **** seller, I sold an I-phone 13 *********** to a customer who is based in ********** on the 2nd of November. After the transaction was successfully made, I then immediately purchased a FedEX shipping label within the **** platform so that the tracking information can be connected to the buyer's order detail. Since this was a generated shipping **** made the shipping label and forgot to declare the correct value of my package ($1,115.00 USD) and about 9 days after the package was shipped, the package was ripped and the phone inside was stolen. It pretty much got stolen in transit potential by a FedEX employee. I contacted FedEX as a first line of communication and I was told to file a claim. I provided all the documentation, and photo proof of my matter and after that my claim was accepted but only for $100 plus shipping. It's disgusting at the fact that my $1,115.00 USD phone was stolen by FedEX and I only get $100 CAD? Regardless of insurance, this is theft. My buyer had to file a police report in his hometown city of *********************** and even after a few investigations, and escalations, I was informed by FedEX that nothing can be done and I would not be able to receive anything beyond the $100 CAD. It seems that they are using that as a scapegoat to run away from accountability which says allot about this pile of s*** of a company. To make matters worse, **** then said that they will only protect the buyer since he hasn't received his item although I was initially lied to by numerous agents and supervisors about being protected since FedEX was the one that lost my package. FedEX is such as a disgrace and now I lost a $1,115.00 USD phone and a negative $513.65 CAD balance on my **** account all thanks to you jerks. Tracking number- ************ Case :C-88397552 You guys don't even have the human decency to be more lenient and at-least provide me with a more respectable amount of money regardless of the declared amount as you guys lost this package.

  

  Business Response

  Date: 12/23/2022

  December 23, 2022

  ******************************************************************************************************* ******

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to my desk for additional review and response.  

  The resolution that was made on your claim is being maintained.  

  Again, I apologize and assure you that your concerns have been reviewed and taken seriously.  FedEx's liability has been met due to the shipment not having a higher value assessed to it at the time it was tendered for shipping. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This not the first fowl up by FedEx; it's just the first that I've taken the time to document. I would like to see this company pay for its disorganization and the problems that has caused so many.Please see the attached tracking history for just one of many issues.

  

  Business Response

  Date: 12/19/2022

  Dear ********************,

  We apologize for any inconvenience to our customers as we work to address temporary service delays in the *********** area

  caused by significant holiday package volumes and ongoing industry labor shortages. We are leveraging our seven-day

  operations and securing additional delivery resources to help restore service levels. 

  We understand you package has been Van scanned numerous times however it is out for possible delivery today.
  
  We appreciate our customers patience as these contingency plans take effect and encourage anyone with questions about their

  shipments to visit fedex.com for updates 
  
  Respectfully, 
  FedEx 

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18605355
  
  I am rejecting this response because:

  The delivery was delayed again today (please see the attached tracking pdf file), making a total 18 days "on the truck", without a delivery, and a total possession time by FedEx of 21 days.  Christmas is not an acceptable argument, since we all knew that Christmas was coming 12 months ago.  This is not an appropriate answer, nor an acceptable way to run a business.  I have talked with FedEx CS four times; the latest case is C-90965807.  No one seems to be able to help or seems to even care; I have received nothing but promises.  Additionally, a younger shipment (#************), although also 7 days late, was delivered during this same period (12/14).  so why wasn't this delivery on the same truck? 
  
  Sincerely, *************************

  

  Business Response

  Date: 12/22/2022

  Dear ********************,

  We understand your package has noted a Van load scan since December 3, 2022, however 

  the trailer this package is loaded on had not been processed for packages to go out for 

  delivery due to the excessive volume and labor shortages the local Ground facility is 

  experiencing.  Packages are being processed expediently and drivers are delivering as

  many as possible daily.  All packages should be delivered  on or before December 24, 2022.

  We appreciate our customers patience as these contingency plans take effect and
  

  encourage anyone with questions about their shipments to visit fedex.com for updates 
  
  Respectfully, 
  FedEx 

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  NOT satisfactory to me, although I am through dealing with them.

  I have received the original package, after 23 days.  Additionally, the vendor's replacement came at the same time.  I do not accept the explanation, because my email tracking showed it scanned and on the truck for delivery EVERY day.  What ever the problem is, it needs to be resolved.  The ** department could not even answer valid questions (I called four times) appropriately, nor could they do any thing but give inappropriate excuses and erroneous information.  I fully believe that this shipping company needs a total over haul.  Customer service is to be expected, not ignored.
  
  Sincerely, *************************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was scheduled all week to arrive *****. 730pm it is pending. I have based a trip on this package so my Christmas trip to a friends wedding now is canceled as this is a part to my car. I have called and asked to speak to a supervisor and am told there isnt one on duty! I asked to speak to the resolution support team. I was told they arent taking phone calls. This is absolutely ridiculous and fed ex has ruined my Christmas as I cant travel without my part on the car and I cant get anyone to communicate when it will arrive. No one calls back, no one will speak to me at a supervisory level. What kind of kindergarten operation is this especially during the holidays! Unacceptable and sad that my trip is ruined. I cannot believe there isnt a single supervisor I can talk to. Ridiculous

  

  Business Response

  Date: 12/29/2022

  Dear ***************************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************ that or records show was received on December 18,2022 at 12:12 p.m.  As we discussed, please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.
  
  Respectfully,
  
  FedEx