Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex delivery drops off packages where ever they felt like . 234 poplar rd was a wooded lot therefore package should have been returned to sender not drop off where ever .

  Customer Answer

  Date: 08/04/2023

  TRACKING # ************  ADDRESS WAS TO GO ********************************************************************* THAT ADDEESS IS ***** VACANT LOT . THEREFORE PACKAGE SHOULD HAVE BEEN RETURNED NOT DELIVERED TO ANORHER FRONT DOOR .

  Customer Answer

  Date: 08/04/2023

  Pic 1 , ***** of ********************************* 2 3,4, information on such address 

  Customer Answer

  Date: 08/06/2023

  TRACKING # ************

  

  Business Response

  Date: 08/10/2023

  Dear ******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/18/2023

  I sent tracking # several times also fed ex has the tracking # for they called me , so nothing should be closed and sending flase info to a consumer should be a crime . So this complaint should be reinstated till the problem is corrected.  Thank you . 

  

  Business Response

  Date: 08/23/2023

  Date Sent: 8/10/2023 8:50:09 AM
  Dear ******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20418652
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** company shipper has no updated info or has received package return as fed ex said was sent back .. I'm not going to do anyone's job today locating packages , as this was notified to both parties the address was incorrect fed x many times . Therefore said package should have been stopped even when calling to state addresss was nothing but ***** . 

  

  Business Response

  Date: 09/06/2023

  Dear ******,

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $55.05 for overnight service, and due to a fedex agent's mistake, my package was misplaced and delayed for 3 days! This caused alot of problems for me. I called customer service on 7/7 when I found out that the package had been mishandled. I was told to wait until after the weekend, since they can't do anything on Friday! I was told to file a claim for a money back guarantee. I filed it, but it was denied because it wasn't damaged! I called customer service again, after several attempts to reach a live person, they told me to fill out a different form for billing. I couldn't find that form. When I finally did, I received a message that it was denied because the package was shipped more than 15 days ago!! This is not acceptable. I am requesting a full refund of $55.05. This delay has cost me alot more than I had paid for shipping!!!TRACKING NUMBER780748612239 DELIVERED TOResidence SHIP DATE 7/6/23 STANDARD TRANSIT 7/7/23 before 12:00 pm ACTUAL DELIVERY7/10/23 at 11:20 am

  

  Business Response

  Date: 08/04/2023

  Dear ***********************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 780748612239.

  
  FedEx money-back guarantee is available for ************************** when the delivery commitment is not met.  I apologize for the internal confusion regarding your refund request and the situation has been corrected.  I verified the total charges of $55.05 were credited to your Credit card used ending in ****. Please allow 5-7 days for the transaction to post between the financial institutions, when any credit card is used.  
  
  On behalf of FedEx, please accept our sincere apologies for any inconveniences you were caused. We look forward to serving you better in the future.  

   

  Respectfully, 

  FedEx 

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  5008 ************

  ******, ** 75094

  
  

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a pickup of a package through FedEx online, and when I scheduled the package I was asked to input the weight of 38 pounds (this was the same weight listed by FedEx when I first received the package initially). The price for sending this package back was about ~$60, however I was recently charged for $439.64. When I called FedEx to dispute the charge, they went over the breakdown of the cost which I did not receive prior to scheduling the package. When I was transferred to the supervisor, she claimed that the total cost is calculated after they receive the package based on the dimensions, not the weight. The proof of delivery noted 2.2 pounds, which already highlights a lack of transparency on their end as I don't know where this number came from and the dimensions of the package are not listed in the proof of delivery. This is incredibly misleading on the customer's end as none of this information was ever explicitly noted when going through the process of scheduling a pickup. I demand a refund for this charge as there was no explicit breakdown of this cost and no transparency on the company's end.

  

  Business Response

  Date: 08/25/2023

  Dear *****************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Please email your invoice or receipt to ****************************** if available, enter **************** on subject line.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple deliveries from FedEx all delivered incorrectly. Everytime I have contacted FedEx and filed complaints. The last complaint just over a week ago I told the employee: what else do you want I live in the country which houses are spread out and my mailbox has big white numbers on both sides for ****. The manager said h would pass this along and put it in my notes to look at mailbox number. Now today i have another delivery missing!!!

  

  Business Response

  Date: 08/25/2023

  Dear *****************************
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ******************************************************* 
  
  Management has been advised of your concerns to perform an internal review. so we can provide a better delivery experience for you and your residential area. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEX delivery does not follow instructions provided. I am physically impaired and have requested to packages to be delivered to my door. Repeatedly the drive does not comply. I previously filed a complaint C114942655 on 7/13/23 and was advised a manager would contact me. I never received a call. When I contacted FedEX to follow up, I was advised the manager spoke with the driver and going forward the driver will follow the instructions provided. On 7/21/23, once again the package was not delivered to my door. I again contacted FedEx to address my concern and no action was taken. The previous tracking numbers are ************ and ************. Collectively I have contacted FedEx via phone over 10 times requesting assistance and the issue has not been resolved.

  

  Business Response

  Date: 08/16/2023

  Dear *********************: 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of *************************************************************************  **************** has been advised of your concerns.  

  Names and contact information for local management have been provided to you should you have a need to contact management in the future. 

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up on Complaint ID: ******** due to additional developments just occurring recently. Master Tracking ************ As noted in the original complaint the recipient had went to the location several times to try and pick up this package but has been advised every single time that the package was never there. The recipient also informed me that FedEx never did any delivery attempts on this package at best the driver showed ** in front of their house and then drove away without getting out of their vehicle. This package was returned today via tracking ************ however I believe the return shipping charges for this package should be waived due to the service failure on Fedex's part to even attempt to deliver the package and to not find the package when the recipient tried to pick **. Also as noted in the resolution for the package the shipping charges from me to the recipient was supposed to be refunded however I did not receive a complete refund for all the lost packages.The resolution I am seeking is:The return shipping charges on the package refunded in full The shipping charges on the lost packages refunded in full

  

  Business Response

  Date: 08/08/2023

  Dear *************,

  This is in response to your inquiry addressed to the Better Business Bureau. Our apologies that we may not have answered to your satisfaction.    
  
  We are happy to reply with the most recent updates available regarding your international multipiece shipment. The appropriate level of management in ********* has been notified of the situation regarding prior concerns for non-delivery of three pieces out of twenty; tracking numbers,  398329245521,398329247384, and ************. Research was also made to the claim and billing departments as requested.
  
  ************ -A loss claim was processed in accordance with our tariff and maximum liability of $100 plus prorated transportation charges of $52.05 for piece 12 of 20. Transportation charges were refunded to the account of record and the claim check was sent via US mail on July 11, 2023.
  
  398329247384-The shipment was verified delivered by *********. On June 22, the consignee verbally confirmed to our staff that the package was received. We apologize for the delayed tracking scans causing concerns.
  
  398329245521-Our records indicate this shipment was made available for pickup in ********* on May 23- June 1 and additional efforts were made to deliver the shipment as well. Regrettably we were not able to connect with your consignee. After holding the shipment for another week, it was returned. 
  
  According to FedEx Express Terms and Conditions for Undeliverable shipments:
             For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes,ancillary clearance fees and storage fees, if applicable
  Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location.
  
  As a one-time courtesy, we have reimbursed your account for the return fees of $140.12.Please allow **** business days for the transaction to post between financial institutions.    

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully, 

  FedEx 
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same thing as the last time I posted on here missing paleness. Or cant find the right address. Over and over agian. The tracking number is ************. This is becoming ridiculous. Some people need to fired fired. I get a phone call to say they will resolve it but that is as far as it goes. Is my house that hard to find

  

  Business Response

  Date: 08/10/2023

  Dear *************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding FedEx tracking number ************ have been brought to the attention of local management responsible for our operations who will complete an internal review. Member of management has taken other measures to rectify the ongoing delivery issues.  Per our telephone conversation, your last package was delivered correctly.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.? We look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 26, 2023 I ordered $166.68 from ***** for my daughter. Estimated delivery was June *****. On June 26th I got a FedEx sticker saying they will attempt to deliver package again the next day because they needed a signature, which is weird because they never needed a signature from ***** delivery before. I was home all day. So the next day my daughter waited around for the package, still nothing. On the very same day, June 27th.. I tracked the package and it said it was delivered to my address with a picture of the delivery. For some reason the FedEx delivery driver left the package outside of my apartment building next to bushes. I have no idea why he did that and didnt walk into the building and deliver it to my apartment. When I went outside to look for bushes where my package was pictured and couldnt find it. Someone definitely stole the package. So I called FedEx to complain. They made a claim and stated I would get a response in ************************************** case and still nothing, so I called a second time. When I called it said my case was closed and the lady opened it back up and said to wait a few more days. So I waited over a week this time. Still nothing. So I called a 3rd time, *** said case was closed and he would open it to expedite services. Then told me I needed to contact ***** to have them contact FedEx for payment. So I contacted *****, who then said it was out of their hands and the delivery service needed to solve the problem. Which I totally understand because its FedEx problem since the delivery driver left the package outside of the building next to a ****. I will not call FedEx again. I decided to take matters in my own hands and go to BBB. This is uncalled for and I would like a refund for my order. This is not professional. I am very angry and ****** off that I even have to take it this far. Any more information you need, please contact me.

  Customer Answer

  Date: 08/03/2023

  Tracking number for package ************

  

  Business Response

  Date: 08/11/2023

  Dear *************************,

  This is in response to your inquiry addressed to the Better Business Bureau.? 

  Our records indicate the shipment on tracking number ************, was delivered June 27, 2023, at 12:52 p.m.? We are concerned to learn of your dissatisfaction with where shipments have been released on your property. This has been sent to the local management team to address with the driver(s) that delivers to your address for an internal review.
  
  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Fedex Business Account Holder I scheduled a pick up for 4 boxes & 4 suitcases - pick up #CPU156432051 from Fairfield ************ only - 3 suitcases & 4 boxes were delivered. The black suitcase with a TSA lock never arrived tracking #************ never arrived. I put a trace and provided description was told for several days the agent would call me. No call, no contact, no one is doing their job. I asked to speak to someone in ********** no number provided, no supervisor, no Birds Eye view, nothing I dont want to file a claim I need my luggage with work materials enclosed that your claim will not compensate. I was willing to drive to:the facility to identify and pick up yet no one has extended the option -Someone has to have notified the driver who dropped suitcase at this location. It cant just disappear !

  

  Business Response

  Date: 08/17/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of your shipment tracking number ************. Per our conversation the package was located and delivered to you via FedEx Ground under the original tracking number ************. The shipment was delivered at 1:00 p.m., on August 8, 2023, to which you have confirmed receipt.
   
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused with the extensive delay of this shipment.
   
  Respectfully,

  FedEx

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 ) A package of mine was shipped on 7/24 (TRACKING ****************. It has been delayed till now but I never received any updates since 7/25.2) 08/02/2023, 6:23p.m.(central time). I called customer service, and the representative told me a case was created on 7/31 for the investigation of my package but no one has reviewed it yet, even if I've claimed from the beginning that I'm leaving U.S in a week therefore I really need my package delivered ASAP, and since it's been delayed for over a week, I do not have time for waiting anymore. 3) This same customer service representative hang up the phone directly before I finished my words and did not ask if I have further problems. This was very rude and unprofessional.

  

  Business Response

  Date: 08/10/2023

  Dear ************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret that your shipment tracking number ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. As we discussed, please continue with the claims process.  
  
  Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx