Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I write amidst distress due to a disconcerting situation involving FedEx, resulting in significant professional disruptions and emotional stress.On June 15, 2023, I brought my malfunctioning Asus monitor to FedEx, at **********************************************************************. Acting upon ****'s advice for safe transit, I paid $33 for FedEx's professional packaging service. A photo was taken of a female FedEx employee with the undamaged monitor pre-shipment, under tracking number 399699124418.Anticipating its arrival at Asus, ************************************************************************************, within one to two days, it instead took 8 agonizing days until June 23, 2023, at 10:40 am, for ********** at Asus to receive it. The extended delay and the subsequent report of the monitor being damaged raise substantial concern over FedEx's handling of the shipment. The ensuing Asus invoice for $729.23 attests to damages I firmly believe occurred while in FedEx's custody.In the aftermath, **** filed a claim with FedEx that was, to my dismay, denied. Now I find myself ensnared in a cycle of FedEx's denial and ****'s demand for payment or threat to return the monitor unrepaired - a deeply unsettling scenario.Corroborating my account, ***************************************, FedEx store manager, confirmed the monitor's pristine pre-shipment condition. He explained FedEx's policy of not recommending bubble wrap for pre-damaged items and their protocol of documenting any pre-existing damage - a step that was not taken in this case. All correspondence with ********************** are preserved in emails.I implore the BBB's intervention to secure acknowledgment of the transit damage, acceptance of the claim, and just reparations for the hardship experienced.Thank you for your attention.Sincerely,

  

  Business Response

  Date: 08/10/2023

  Dear *****;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ******************** for additional review.

  The shipper will need to contact me directly to discuss any concerns they/you may have on this claim.

  On behalf of FedEx Management, I apologize and look forward to speaking with the shipper on this matter. 

  Thank you

  Hope I / ******************** / Ground Cargo Claims / *************************************************

   

   

   

   

  

  Business Response

  Date: 08/10/2023

  Dear Javed;
  

  FedEx Ground Shipment #************

  Your BBB Case #******** has been escalated to ******************** for additional review.

  The shipper will need to contact me directly to discuss any concerns they/you may have on this claim.

  On behalf of FedEx Management, I apologize and look forward to speaking with the shipper on this matter. 

  Thank you

  Hope I / ******************** / Ground Cargo Claims / ****************************************************...

  

  Business Response

  Date: 08/14/2023

  Dear Javed;
  
  FedEx Ground Shipment #************

  
  Your BBB Case #******** has been escalated to ******************** for additional review.
  The shipper will need to contact me directly to discuss any concerns they/you may have on this claim.
  On behalf of FedEx Management, I apologize and look forward to speaking with the shipper on this matter. 

  
  Thank you
  Hope I / ******************** / Ground Cargo Claims / ****************************************************...

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ************************************

  ********, ** 95123

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a guitar on Reverb.com for $600 and I paid Fedex $100 to pack and ship the guitar for me to the buyer on Monday July 31st 2023. Fedex packed and shipped the item for me. On today Wednesday August 2nd ***************************************** and sent pictures showing the guitar was damaged from Fedex's handling of it. Fedex has not tried to resolve this issue. The tracking number for the shipment is ************. I would like Fedex to pay for the cost of repairs the guitar needs.

  

  Business Response

  Date: 08/08/2023

  Good afternoon,

  Your claim has been escalated to the ******************** Office for review. Please provide an estimate for the repair of the guitar so that we process your claim accordingly.

  Thank you,

  **************** | ******************** | FedEx

   

  Customer Answer

  Date: 08/14/2023

  Hi, the buyer is currently working on getting a written quote from a repair shop for the guitar. I will have a quote soon. Thank you for your patience 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted fed ex several times regarding tracking #'s ************ & ************. The driver lies and stated theee attempts were made each time ive been home all day. 1. my intercom automatically takes a pic of whomever rings it.2. If the driver went in the office they would've contact me to come signs as done in the past. I called several times explaining this and this is not the 1st time this has happened Fed ex declined trying to fix this issue the reps were rude and even hung up on me, I was promised the driver would come back which lol they never attempted and then the station said no. Where are the door tags for all of these attempts?

  

  Business Response

  Date: 08/11/2023

  Dear : *******************************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ and ************ traveling to your address of *********************************************************************************** and delivered on 8-3-2023.
  
  Per our conversation local management has been contacted to address this issue. This is being addressed internally with the drivers serving your area. You have advised that you now have both of your packages.
  
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ITEM SHIPPED WAS A TORQUE CONVERTER FOR **** ********************* TRANSACTION DATE - 07-13-23 PAYED FEDEX $40.62 FOR SHIPPING FEDEX TRACKING# ******************** BUSINESS SUPPOSED TO PROVIDE SHIPPING FOR ITEM NOW I HAVE TO REFUND CUSTOMER FOR ITEM FEDEX DAMAGED AND LOST I NEED TO BE COMPENSATED FOR ITEM AND SHIPPING COST FOR THIS MISHAP WHICH IS ALL CAUSED BY FEDEX AND INTERRUPTING MY BUSINESS FEDEX REPORTED ITEM DAMAGED NOW THEY DONT KNOW WHERE ITEM IS AND IS NOT RESPONDING I CALLED TALK TO AN AGENT AND AGENT HUNG UP ON ME WHILE ON PHONE CALL, PLEASE NOTE I WAS NOT EVEN RUDE TO THEM I WAS BEING VERY NICE, BOTTOM LINE THEY ARE TRYING TO IGNORE THIS MATTER

  

  Business Response

  Date: 08/04/2023

  Dear *********************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the contents of your shipment were damaged.  As we discussed, the appropriate team has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 61299998825444803101.  You have also reached out to **** and will continue to take the necessary steps to complete the claims process with them.  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was expecting a delivery from FedEx on Monday, July 31, 2023. It's not possible to enter our building unless the driver calls and I come to the door. I work from home. I ran outside after seeing the failed delivery attempt on my phone, but no FedEx truck in sight. The next day, Tuesday, I pinned a note to the glass door with my cell number on it. Driver didn't call and sent a failed delivery attempt. Today, August 2, 2023, the same scenario happened. Only this time, there was a delivery in progress and the building doors were wide open for at least 30mns. The driver simply sent the message but never showed up to deliver. I literally drove my car around the neighborhood looking for him. No FedEx in sight. I am speechless to the degree of nastiness and dishonesty FedEx employees run their business. I would never in a **** years use FedEx, but the sender chose them and I will make sure to inform him about these scoundrels. I pray hard that FedEx will be the next big bankruptcy in US history.

  

  Business Response

  Date: 08/09/2023

  Dear *************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your

  concerns regarding the handling of the shipment traveling on package tracking

  number 653924694366. 

  The driver notes multiple attempts to your address and we can't guarantee any

  calls by driver,   The package will be rerouted for hold to Walgreens,

  ******************************************************************************* *****, and will be available for 5 business days

  during their business hours once it arrives at their location.

   
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  1866 ******************************************** Apt 1B

  ***********, ** 07305

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/2023 SHIPMENT DATE of phone order to ****** I found out it was a fraudulent charge on 7/13/2023 and immediately called Fed-ex to stop the shipment. I stopped it in ************ where I talked to an agent who had the box and said she would ship it directly back to me with no additional charge. I waited for the box to come back and found that it continued on to ******. On 7/20/2023 it was shipped back to us from ****** and arrived on 7/27/2023.I paid $175.00 for the original shipment to go 3 days to ******. Now I am being billed an additional $175.00 for the return of my items and it took a long time. While I am grateful that they stopped the shipment I do not understand how it even left the US or why it took so long to be returned and why they are charging me when I was told I would not be charged..

  

  Business Response

  Date: 08/14/2023

  Dear *********************,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 781040995608.  As we discussed, as a gesture of goodwill a credit in the amount of $174.66 has been issued for the original tracking number 781040995608.  At your request, this package was returned to you on July 20, 2023, at 3: 05 p.m. under tracking number 772764480511.  When the package was returned, it incurred transportation charges in the amount of $175.27. These charges are accurate and due in full.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two pending compilations with FedEx for nonperformance. They deliver packages to my driveway at the street and then report the packages as being delivered to the door. Complaint numbers are C115970521 and C116763774. I am told they will correct the situation, but today I recevied two more packages left in the driveway by the street rather than delivered to my door. Tracking numbers *********** and ************. I contacted the local office today and was told to email info to ***** @ ********************************** but that is not a working email address. I have photographic evidence, some provided by their drivers, of the misdelivered items. This has now taken place 4 times in the last month and FedEx does nothing to correct the situation. They advertise as delivery to the front door and their email says they have done so yet they have to. I consider this to be counter to their promise to do delivery to the front door. They need to discontinue this false advertising.

  

  Business Response

  Date: 08/07/2023

  Dear **************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number *********** and ************.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. That being said, this is the same resolution as done in the past and nothing has ever changed. I will be closely monitoring their future performance to see if they have taken this to heart. 

  
  Sincerely,
  
  *************************

  18235 ***************

  ********, ** 33469

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 8/2/23. I was set to receive a small package sent via FedEx. I knew I wouldn't be home but considering I knew how small the package would be I thought the FedEx person could place it in the screen door so it would be safe. At about 12:03 I receive an email from FedEx saying my package was delivered and to my great surprise they just threw it on my step out in the open where anyone could've taken it. I had to call a neighbor and ask them to get it off my step. My thing is would it have been that much trouble to place it in the door? It was small so I know it could fit. I wonder what goes on in the interview to actually get a job at fed ex because ever since the two nice guys that used to do my block left about two years ago I've had some of the most trifling idiots you can imagine delivering my stuff. Does FedEx not require you to have common sense or a brain? This reflects so harshly on this company and they don't seem to care because a few weeks ago I filed a complaint about a delivery issue and here I am again doing the same thing. Like what will it take to get a one of these ppl to deliver a package as considerately as they would a family member or significant other? Do I have to be someone like that? I can't say I'll never use FedEx because I never know how my items are going to be sent but if I can control it I'll definitely pay extra to not use FedEx. These delivery people are trifling inconsiderate and downright stupid and as much as I complain I know nothing will be done because nothing was done the first time I just hope enough people see this and make a decision to stay away from this company

  

  Business Response

  Date: 08/09/2023

  Dear ***********************,
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment in regard to where your packages are being released by our driver(s).
  
  Local management has contacted you to address the issue and left you a message with their contact information. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20412851
  
  I am rejecting this response because: You all are liars you're empty meaningless apology means nothing like I said nothing is going to be done I just will continue to complain every time I have a delivery issue which I can guarantee this won't be the last complaint in hopes that other people will see my complaint and don't use FedEx GOOD DAY
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2023

  Dear ***********************,
  
  This is in response to your rejection.
  
  We spoke with manager at your local office and was advised he spoke with you on August 9, 2023 and addressed your concerns. We are committed to working to resolve your concerns regarding your deliveries.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20412851
  
  I am rejecting this response because:

  I am not rejecting this complaint to be contacted again because I no longer want to be in contact. The problem that your disgusting workers have cannot be fixed by making a 30 second phone call to tell me you told someone not to do it again. Yes FINALLY my last delivery was actually placed in the door like any normal person would've done in the first place but I wonder how long it will take for this to happen again I can almost guarantee very soon. The fact of the matter is your workers are lazy and trifling and they could careless about actually doing the job you pay them for and the supervisors are no better whatever happened to checking up on things to make sure they're running efficiently and coming up with ideas for the security of people's packages BEFORE it's stolen or BEFORE it's damaged as I said I can't help who the stores I shop at choose to send my stuff through but I hope enough people relate and understand what I'm going through and just don't use FedEx. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx Critical delivery issue.My delivery with the tracking number ************ is held up in ******* for 3 days now. As reason FedEx claims not to make a delivery attempt due to the business being closed for holiday. Fact is, the business is open EVERY day of the week 10am to 7pm and we also have no 3 day lasting holiday in ***** currently (or at all). I contacted FedEx early in the morning to avoid another day of delay. The Service agent promised to solve it - but I am now getting informed again "no delivery attempt - business closed". What again - is not true.So here is my most important question to be answered: WHO is making this decisions, based on WHAT evidence? Answer it please as asked, don't deviate to your standard jargon "Oh I am sorry, I understand your frustration blablabla ..." I would appreciate that, I wasted too much time on solving a simple delivery for FedEx already.Also, why is there no communication going on to the customer? Why is it so terribly complicated to get a solution on a simple issue, why is FedEx hiding behind automated messages and hardly accessible menu options? Why is there no menu point for complaints on your website or app? How can I get a solution in an urgent case like this, if I cannot even talk to the responsible people and the FedEx ****************** obviously fails to resolve those issues in a timely manner?

  

  Business Response

  Date: 08/09/2023

  Dear **********
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 11:51 a.m. on August 3, 2023.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. The appropriate management has been notified and an internal review has been performed to prevent a recurrence
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.? We look forward to serving you more satisfactorily in the future.
  
  Respectfully, 
  
  FedEx

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/8/2023 paid $126.04 for priority overnight shipping to be delivered by 10:30am on 6/9/2023 to Marriott Townplace ****** Champaign. Fedex missdirected it to ******* **. 6/9/2023 Contacted ***** at ******** Fedex to get the item delivered to ******** on Saturday. 6/10/2023 ***** said it missed the plane again and the package was not in ** yet. The recipients left the hotel on Sunday 6/11. ***** called me on 6/12 to say the package arrived at the ** Fedex facility. Told her the recipients were no longer at the hotel. Fedex has different fees depending on the guaranteed date/time. I want a refund of $126.04 because I paid for overnight delivery by 10:30 am and the package was not delivered on the date/time I paid for. 6/12/2023 ***** said I have to pay to get the package returned to me. If Fedex delivered the package on time (6/9 10:30am), I would not have to pay to *********** back to me! The recipients are now home and need the contents. I paid $****** to have to package shipped Priority overnight delivered by 12 noon. The package arrived late at 12:32pm. I would like a refund of $******. It did not arrive by the time I paid for and I would not have to have paid to *********** back to me if they delivered on time the first time it was sent. Fedex website advertises money back guarantee for Fedex *************************** Total refund request $240.29 ($126.04 + ******). Did not get the guaranteed services that I paid for.

  Customer Answer

  Date: 08/09/2023

  These are the tracking numbers that you requested. They are also on the receipts provided with the initial dispute request.
  

  $126.04 - tracking 399389790975

  $114.25 - tracking 399539373090
  

  

  Business Response

  Date: 08/14/2023

  Dear  *******************************, 

  
  This is in response to your inquiry addressed to the Better Business Bureau. 

  
  We are concerned to learn of your dissatisfaction with the service you received regarding shipment with package tracking number ************. The FedEx money-back guarantee does apply to this portion of the shipment, regrettably not delivered within the commitment date.  Arrangements have been made to credit shipping charges of $126.04 to the billing account of record. Please allow 5-7 business days for the transaction to post between our banking institutions. 

  
  We understand your concerns regarding the return options offered on your time sensitive shipment. As a gesture of good-will, FedEx has refunded the fees charged to you on the return shipment of $114.25. These service issues have been brought to the attention of management, for improvement.

  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us future opportunities to serve you more favorably.
   
   Respectfully,

  
   FedEx  

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  **************************

  ********, ** 75069

  
  

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20409752
  
  I am rejecting this response because: 

  I had submitted a BBB complaint about Fedex and their response was that they were going to issue me a refund for both of my complaints $126.04 and $114.25.  I had even received a phone call from fedex on 8/14/2023 saying that they were sorry for the missed delivery and that they were going to be sending me a check by mail. 
  

  
  

  I had agreed to the BBB resolution however, I have not received my refund yet. Do I need to reopen the case to receive my refund?

  
  

  I have **** informed delivery. **** takes a picture of all my mail and sends me an email of what they are going to deliver.  I have checked all the emails to see if maybe something was stolen, but there were no letters from Fedex since 8/15/2023 to 9/10/2023.

  
  

  I have also checked my bank account to see if they happened to refund my credit card and there are no refunds from Fedex.
  

  
  

  *****, please advise me what to do.

  
  

  Thank you,

  *******

  
  
  Sincerely,
  
  *******************************