Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/22 - We have been constantly receiving our packages delivered by FedEx that are left at the front of ********** as opposed to being put on the front porch. We have identified this issue to FedEx in the past and the packages are still being left at front of **********. ********** extends beyond our porch sight and subsequently our neighbors have being letting us know a package is in front of **********. If not for their honesty, the packages can be easily stolen and we would never know it was even delivered.

  

  Business Response

  Date: 12/22/2022

  Dear ***** And *************************, 

  This is in response to your inquiry addressed to the Better Business Bureau.

  We are concerned to learn of your dissatisfaction with shipments that have been released on your property in an inappropriate location. Your concerns for the safety of your shipments have been brought to the attention of local management responsible for our FedEx Ground operations and will be addressed with drivers serving your location.

  
  You may also consider registering for FedEx Delivery Manager at [https://www.fedex.com/en-us/delivery-manager.html]FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, make delivery instructions, and much more.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

  FedEx

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And *************************

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking # *************** Contents of this package were replacement parts for a previously received item that FedEx had damaged during transit (tracking # ************). On 12/16/22 - it's initial scheduled delivery date - tracking flagged this as delayed in ********, ** at 1:42 am, then on a truck out for delivery at 2:12 am. My address is in *********, ** an entire State, and seven-ish hour drive - away. My package remained out for delivery most of the day enduring God knows what kind of handling before being returned to the ******** facility. It arrived today absolutely destroyed. Even though there are no less than FOUR "Fragile ***************** stickers affixed, at some point it looks to have been folded nearly in half, there are numerous rips, tears and punctures/gouges throughout, it has been re-taped and is bowed. Needless to say, the contents are without question damaged. I have no idea if I will even be able to request from the retailer, a replacement to this replacement of merchandise previously damaged by FedEx. If I cannot, I am stuck with damaged goods and it would be entirely the fault of FedEx on BOTH occasions. As such, FedEx should cut me at least a $100.00 check for reimbursement and for punitive/exemplary damages based on the consistency of packages delivered damaged due to FedEx's negligent handling.The blatant unprofessionalism displayed by FedEx is unacceptable.

  

  Business Response

  Date: 12/21/2022

  Dear *************************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 

  
  FedEx  

  
  

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18604188
  
  I am rejecting this response because: I have contacted the shipper multiple times to obtain replacements to rectify the initial item damaged while in FedEx possession and each time one was sent, that replacement was delivered damaged - three times in total. The shipper is no longer willing to send replacements and reimbursement is no longer an option. Thanks to the gross incompetence and rank amateurism of FedEx as a whole, I am left with no ******** options to resolve this matter.
  
  FedEx as a corporation can collectively take their insincere, carbon copy apology and shove it.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 01/10/2023

  Dear ************************************* : 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of 811 ***********************
  Lake City ** 32024. 
  
  Per our conversation local management has contacted you and addressed this issue. It was documented by local management that the damage was to the outside box and not the contents. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 
  
  
  

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order with ******* for a shipment that was supposed to be delivered to me around 12/12 originally. The package (tracking ID ************* got stuck in customs due to a paperwork issue and ended up being delayed by several days. No one contacted me about the issue from FedEx or Rakuten, so I have no idea if an attempt to contact ******* was made to expedite the process. I ended up having to fill out the paperwork myself and, by that point, the package was slated to arrive when I wouldnt be around to receive it. I couldnt sign up for the Delivery Manager to reroute it as the system doesnt recognize my shipping address even though its fully validated in the **** system. I asked FedEx to hold the package at a pickup center thinking that I could ask for an extension or redirect. Upon calling CS I was told that if I didnt pick it up in 5 days they would return to sender and there was nothing they could do stop it. They also told me that I could try the Delivery Manager but when I told them of the system issues they said that there wasnt anything they could do about it. ** really disappointed in FedEx. You market yourselves as providing service options to help make customers lives easier, but this whole debacle has shown me that your service doesnt deliver as promised. Im especially upset because in similar situations with your competitor **** promptly resolving these issues has never been a problem for me.Presently, my IT issue was escalated by CS to see if they can resolve the issue and Ive reached out to Rakuten for help (no reply yet) but I suspect that it will be too late to avoid my package being returned to sender or post forever. Aside from not getting my package, Im concerned that I wont be issued a refund on my orderif its returnedor the shipping.Had I known that FedEx would be so difficult and slow to work with, I wouldve selected regular post. If this is any indication of future service, I may avoid FedEx completely.

  

  Business Response

  Date: 12/20/2022

  Dear ******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Tracking data reflects that the shipment is being held at our Fedex Express facility at ************************************************************************ until January 6th, 2022 so you can pickup the package.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Special thanks to ******* for her thoughtful responses and thorough assistance with this matter.
  
  Sincerely,
  *************************

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well they added additional costs to a label I created online months later requesting *****. I tried resolving this issue with fedex but bit they were rude and provided horrendous service and I will never use their shipping service again

  

  Business Response

  Date: 01/10/2023

  Dear *************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us ; however, we are unable to address the specifics regarding your report without additional information.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18604225
  
  I am rejecting this response because the business is wrong to charge extra fees
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order priority for two day delivery with fedex in which took four days instead of two , i was contacted by fedex to schedule a delivery date and time for delivery. around afternoon time of the day of my delivery i was contacted again by a FedEx employee who stated that my delivery date has changed due to late truck and unable to unload the truck, and that she didnt know why someone had schedule a date with me i stated that I lost income from my place of employment to accommodate fedex delivery once. Further in the conversation I scheduled a pick up time of 6-8 pm. Which took me an hour drive to reach dock location. When I arrived ready to pick up a delivery freight, fedex employees told me I can only pay for shipment with a check. i explained no one told me about that policy , the next day i requested a price adjustment from fedex, inwhich i have been getting the run around from customer service , client relations and collections department. i have also have had calls from fedex freight location asking me when will i pick up my freigh which i explained i am disputing my invoice but they replied that they will not keep my freigh past dec 19, 7 days from my delievery day which came off to me as intimidation tactics. The level of no communication ,professionalism and empathy is unbelievable from a muli trillion dollar company. I will not pay $314.00 for this level of service. I need something done about this invoice.

  

  Business Response

  Date: 01/05/2023

  Dear ***********************
  
  This is in response to your inquiry addressed to the Better Business Bureau.    
  
  Your concerns regarding issues with ********** have been brought to the attention of management.   We understand your concerns, I verified the charges associated with your order have been credited. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.   
      
  Respectfully,   
      
  FedEx    

• Initial Complaint

  Date:12/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid approximately $600 to Saks Fifth Avenue on Dec 13 online. I purchased a pair of earrings. I received an email notification from Saks on Dec. 15 saying the package was delivered. I had submitted a request to FedEx on Dec. 14 requesting that the shipment be held at a nearby FedEx so that I could pick it up there. The package was also not supposed to be delivered without signature. When I called FedEx and Saks to ask them why I couldnt find the package at my residence or the requested pickup location, they couldnt track the package. They said the package had been signed for by HHKK, but I have no idea who that is. I have called Saks and FedEx multiple times, and keep getting the runaround. Saks just told me to wait until Monday to see if the package comes in. That is not sufficient.

  

  Business Response

  Date: 12/19/2022

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns that delivery information was recorded for the shipment ************ at your address on 12-15-2022 at 11:43 AM, although it was located at the office address, this has been brought to the attention of senior management responsible for our FedEx Ground operations in ************. I spoke with you on today and you have advised that the package has been located.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very large package being delivered through FedEx. The company it was being shipped from had a set multiday-time frame that it would be delivered in, but was not able to assist with a scheduling a specific date. Once I received a tracking number with FedEx, I paid them a fee to have the package delivered on a specific date within a certain time frame. Once I paid for this, their tracking information never updated to reflect the new date online. Therefore, I called to confirm the correct delivery date.Then I had to call again every day after this due to the fact that regardless of their continued assurance that it would be delivered on the date I paid for, it never updated online.On the incorrect day that that the tracking information showed it would be delivered, I received a text saying it was out for delivery.Once again, I called FedEx and was assured they were getting in contact with the driver to make sure it would not be delivered that day. I was given a confirmation number as well.Even still, the package was delivered on that incorrect date.I called FedEx again to inform them and let them know that someone would need to go back and pick it up, as I was not even currently in the same state which is why I paid to have it delivered on a certain date. At first they put me on hold and then hung up on me. I had to call back again. Then they refused, and would not let me speak to a supervisor due to "peak season". Finally, they agreed to look into having someone go back to pick it up and hold it for delivery on the day that I paid for. They refused to provide me with any sort of written confirmation that this would be happening. I was given no way to track this pick up, or where my package would be going. Additionally, I was told no one would be contacting me after this to follow up on the issue, and if I wanted to receive an update I would have to once again call back myself.At this time I have received no further communication from FedEx.

  

  Business Response

  Date: 01/03/2023

  Dear *****************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  
  After further research, our records indicate your package was delivered at 11:16 a.m. on December 17, 2022.  The delivery was completed as scheduled based on the type of service requested for the shipment.

  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a play gym for my son from Lovevery.com. The order shipped out on 12/05 and arrived at this Fedex facility on 12/06. My order was to be delivered by Thursday 12/07. Everyday the package would leave the facility in the AM and be back at the facility by the evening. This is still going on, here is the tracking number, ************ . By Friday I became suspicious & started to investigate; the ****** reviews for this facility are horrible. They are intentionally losing and stealing packages at this location, and need to be investigated. I have never had this problem with Fedex so it is just this specific location. I physically drove to this location (which is only 20 mins from my house) to try and retrieve my package on 12/10. There is no reason why my package should not have been delivered already, and I am not the only person currently having this experience with this particular Fedex Ground location. To add insult to injury I have contacted Lovevery.com twice pertaining to this matter and received no response so I filed a dispute with my bank. Overall I just think this Fedex facility needs to be shut down and employees investigated and charged. Stealing and opening mail is a federal crime and they have beeb getting away with it for too long. Its holiday time and no one deserves to stress about packages they spent their hard earned money on.

  

  Business Response

  Date: 12/27/2022

  Dear ******************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 620814991532.  We regret any inconvenience you experienced as a result of this situation.

  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18603557
  
  I am rejecting this response because:
  
  Sincerely,
  
  La ***************************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my package delivered to wrong address and tell me I signed for it which I have video to prove I never received or signed for anything and they will not take responsibility for their actions make me seem if Im at fault

  

  Business Response

  Date: 01/03/2023

  Dear *************************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding FedEx tracking number 391909625542.
  
  We are concerned to learn of your report that the shipment was not received.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package with tracking number ************ was delivered to the wrong address and I cannot get someone on the phone to actually help nor the seller to file an insurance claim. The tracking photo shows you left the package out on someone's gate. That's not my address, I don't know whose it is but it's not anywhere near me. Tracking number is ************. My address is 28 *********** which is a little red brick house with the number 28 on it.

  

  Business Response

  Date: 12/23/2022

  December 23, 2022

  *******************
  28 ***********
  ***************, ** 21915

  Dear ****;

  FedEx Ground Shipment #************

  Your BBB Case#******** has been forwarded to my desk for response.

  Please allow me to apologize for the inconvenience and frustration you have encountered with this shipment. 

  Your concern has been taken seriously by FedEx Management, and I must maintain our Terms and Conditions regarding the filing of claims.  Per our Tariff, the shipper should file all claims for their customers and if they choose to allow the recipient or another party to file a claim, they must provide a letter of waiver authorizing another party to file.   Please contact the shipper and if they have questions regarding anything they can contact me directly. 

  Thank You and Happy Holidays.

  Hope I / ******************** / Ground ***************** / *************************************************

   

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18602666
  
  I am rejecting this response because: FedEx acknowledged they lost my package yet refuses to list on the tracking that they have lost the package and thus the shipper, my credit card company, and **** refuse to refund my money. FedEx is a terrible company and nobody should ever use them as they are very against the consumer and rarely deliver items to where they are meant to go.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/29/2022

  December 29, 2022

  *******************
  28 ***********
  ***************, ** 21915

  Dear ****;
  

  FedEx Ground Shipment #************

  The rebuttal on BBB Case#******** has been reviewed again and the original response is being maintained.  

  Any further dispute/questions you have on this matter will need to be directed to the shipper and if the shipper wishes to discuss anything they can contact me directly. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims / *************************************************