Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,426 total complaints in the last 3 years.
- 5,033 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have the entire account listed on the attachments. I will only give a high-level overview and comments in this space as there isn't enough space for all of my information. Essentially, the issue is that I sent a package of sports cards to PSA through FedEx. When PSA received the package they indicated that the package was damaged/tampered with, and they could not accept the package. When the package was sent back to me, there were no cards in the package. Everything was in the box - packing materials, invoice BUT no cards. This is the issue. As a result of this, I will never use Fedex or PSA again. I think PSA needs to remove Fedex from their site as a "recommended shipper". In my opinion, Fedex is not an honest company. They can easily see from looking at the weight of the package in different locations to see where the cargo went missing. But when a company investigates itself, how can a customer ever get any resolution. This is not an honest company and strongly suggest to anyone reading this...Please never send anything of value via FedEx or this could happen to you as well. As indicated on my attachments, FedEx has a 14 day turnaround on claims. It took 18 days for me to get a response from Fedex only indicating that someone else needed to file the claim. This is not an honest company. I actually worked for FedEx in 2021 and was never sent my last check. It wasn't very much, but it still gives credence to my assertion about this company. If I had the means to personally investigate this, I would have someone see how often this has occurred specifically with PSA shipments. How often does this happen where cargo mysteriously disappears from boxes. I don't expect an honest answer from FedEx and it only takes a quick internet search to see that I'm not the only person that this has happened to with Fedex(and specifically with PSA). Someone somewhere stole my cards and I hope that person ***** in h*** and I hope Fedex fails. Have a good day!
Business Response
Date: 11/17/2023
Good morning,
The claim has been resolved with the FedEd ********************** that the packagae was shipped through. Please reach out to them regarding the resolution. We cannot provide any further information regarding this claim.
Sincerely,
**************** | ******************** Office | FedEx
Customer Answer
Date: 11/17/2023
Complaint: 20870749
I am rejecting this response because: I already know the resolution. The resolution was to pay me $108.30 for approximately $2,000 worth of cards. The resolution was BS and completely inadequate. Did you even see my attachments? My attachments has all the information. FedEx returned my shipment back to me without the cards. How can you be so heartless? I did nothing wrong, but trust a company to send my items from here to there. Not only, could you not do this, but you returned my package back to me with nothing in it. Please take some accountability.
Sincerely,
*******************************Business Response
Date: 11/21/2023
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 783584398558.
According to FedEx Ground Tariff for Declared Value and Limits of Liability:
FedEx Ground liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide.
The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery,nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired.FedEx Ground does not provide insurance coverage of any kind.
A claim was processed in accordance with our tariff and maximum liability of $100 plus transportation charges of $8.03.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/24/2023
Complaint: 20870749
I am rejecting this response because: I was never asked to declare a value so how can I be responsible for this? Also, where are my cards? They didn't just disappear. Someone has my items and I assume nothing is being done about this. Why isn't FedEx taking this more seriously? Someone from your company is potentially stealing items from clients, like myself, and the only thing that FedEx has to say is, "Here is $100 for your loss." Would you tell me if you caught someone stealing from clients? My frustration is that, you conducted an investigation into yourself. How solid of investigation could this be and how can consumers like myself know that you have my best interest at hand? Or do you even care because the declared value wasn't listed properly(by someone)?
Sincerely,
*******************************Customer Answer
Date: 11/28/2023
Complaint: 20870749
I am rejecting this response because: I was never asked to declare a value so how can I be responsible for this? Also, where are my cards? They didn't just disappear. Someone has my items and I assume nothing is being done about this. Why isn't FedEx taking this more seriously? Someone from your company is potentially stealing items from clients, like myself, and the only thing that FedEx has to say is, "Here is $100 for your loss." Would you tell me if you caught someone stealing from clients? My frustration is that, you conducted an investigation into yourself. How solid of investigation could this be and how can consumers like myself know that you have my best interest at hand? Or do you even care because the declared value wasn't listed properly(by someone)?
Sincerely,
*******************************Business Response
Date: 11/29/2023
Dear Customer;
FedEx Ground Shipment #************
I responded to your BBB Case #******** previously advising you that the shipper had filed a claim and per our contractual agreement with the shipper you would need to reach out to them with any concerns/disputes.
Again, I apologize and assure you that FedEx values you and understand your concern regarding this matter, however, I must maintain that you contact the shipper, on this matter and if they (shipper) have any concerns they can contact me directly.
Thank you
Hope I / ******************** / FedEx Ground Claims / CargoClaims.Support-90@fedex,com
Customer Answer
Date: 11/29/2023
Complaint: 20870749
I am rejecting this response because: I'm not sure how I'm suppose to respond to this. You have been completely unhelpful. I don't accept this response, but I don't want to keep going around and around with a company that obviously doesn't give 2 f**** about customers.You state that you have a 14 day turnaround for claims and it took you 18 days to tell me that someone else should file. Can you honestly tell me this makes sense? Do I need to find a news station to get an appropriate response? Has someone been terminated for this gross negligence? Would YOU be satisfied with the response that was given to me if you were in my position?
I am out of thousands of dollars and it's clearly your fault, but you have nothing to say.
Sincerely,
*******************************Customer Answer
Date: 11/29/2023
FYI, in regards to contacting **************, the authorized center, they told me to contact you for all future dealings not them. So, please stop telling me to contact them or reach out to them yourself and let them know.Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I ordered a Litter-Robot 3 from Chewy on 8/26/2023, Order #**********. After receiving the item it stopped functioning correctly within a few weeks. I initiated a return on 9/30/2023. I sent this item back via the return label provided from Chewy via FedEx, tracking #************. I took care to package this in a extra large box 34x25x25 in. It was received by Chewy on 10/13/2023. I received no notification from Chewy when the return had arrived. I sent an email inquiring about the return on 10/23/2023 and was told that no information could be given to me via email and I would have to call. I called on 10/25/2023 and was told the return was being processed and that I would see the refund on the original payment. I did not hear anything again or see a return on my original form of payment. I called again on 11/14/2023 and was told that the returns warehouse documented the item was not in the box I had sent to them.Business Response
Date: 11/16/2023
Dear *******************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.?We regret any inconvenience you experienced because of this situation.?
After further research, our records indicate your package tracking number ************ was delivered on October 13, 2023, at 12:00 p.m. As we discussed, please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,FedEx
Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an international package delivery started shipping from Sep, 2023. The shipper choose FedEx as the ** domestic part shipping. The FedEx showed that the package delivered on 10/01/2023. I didn't have tracking number at all and I did not receive any notification about this delivery. On 10/02/2013, I contacted original shipper to ask about where the package currently at. The shipper said the package already delivered, and showed me the picture of FedEx delivery picture. From the picture, the FedEx left the package to the hallway with no security camera, no guardian around. When I got there, the package already wasn't there any more. I contact the shipper, the shipper ask me to file missing package to FedEx. I did, and FedEx come back with the solution that contacting shipper to start missing package process. And the shipper are not willing to pay the value of the package, I file a claim to FedEx, the case number is C-*********. FedEx denied my claim and state that they delivered the package to the location, which is not correct.Business Response
Date: 11/16/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
Thank you for bringing your concerns to our attention. After further research, our records indicate tracking number ************ was received on October 1, 2023, at 10:32 a.m. As we discussed, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex ignore the deliver instruction to my door; They claim that the deliver it to my apartments storage room and change the status to be delivered. However I was in the storage room during that time and it was not delivered. They did not provide me with any photo proof of where they drop off the package eitherBusiness Response
Date: 11/30/2023
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper under the same tracking number and delivered on November 30, 2023, at 10:49 a.m.
We regret any inconvenience you experienced because of this situation.
Respectfully,
FedExInitial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear ***/*****,Thank you for accepting this claim. I am acting on behalf of my brother who had placed these orders. He has been ill over the past year and we live in different cities so it was challenging to communicate on this business issue.My brother ****** is in his 70s and has very limited income. He does not use a computer or email, he had tried to resolve this issue through customer service at FEDEX, without success. He kept getting the runaround. This is why I am acting on his behalf. It is absolutely deplorable that FEDEX being such a successful company that they will not take responsibility for delivering this seafood so late that the lobsters were spoiled upon arrival. This not only led to disappointment but a big financial loss. It is my hope that with your intervention that FEDEX will do the right thing and provide compensation as requested. Kind regards,*******Customer Answer
Date: 11/14/2023
Hello,
Please see information as requested for my brother. Also, after reviewing the paperwork I see that there were two incidents involving the same situation, lobsters sent from ********** to ******, were spoiled due to late delivery. Do I need to amend the form any further to advance both claims?
Kind regards,
*****************************
Brother (client): *****************************
R.R. #4 Lakevale
**********, Co.,
***********, B2G 2L2
******
**************
Date :August 03, 2022
Case #: 0616630465
Tracking/Pro #: 977853410003467
Ship/Received Date: 06/16/2021
Claim Amount: $300.00Date :August 04, 2022
Case #: C-75967381
Tracking/Pro #: 273227720611
Reference/Claimant #: 1976452
Ship/Received Date: 07/26/2022
Claim Amount: $300.00Customer Answer
Date: 11/14/2023
*****************************
Brother (client): *****************************
R.R. #4 ********
**********, Co.,
***********, B2G 2L2
******
**************
Date :August 03, 2022
Case #: 0616630465
Tracking/Pro #: 977853410003467
Ship/Received Date: 06/16/2021
Claim Amount: $300.00
Date :August 04, 2022
Case #: C-75967381
Tracking/Pro #: 273227720611
Reference/Claimant #: 1976452
Ship/Received Date: 07/26/2022
Claim Amount: $300.00Business Response
Date: 11/15/2023
Good afternoon ******************,
The FedEx ********************** that this was sent through did file a claim as required. We however, cannot discuss the claim status with you. We are only allowed to discuss the claim with them per our contract with them. Please reach out to the **** for any additional information. Should they have any concerns or questions they can feel free to contact our claims department at their convenience. I wish that I could be of more assistance but we do have to handle this claim with them.
Sincerely,
**************** | ******************** | FedEx
Customer Answer
Date: 11/15/2023
Hello,
I do not understand the context of your response. It is very ambiguous and unclear what you are stating. I do not have any contact information for FASC. Please advise a person who may be involved with this file, an email address would also be most helpful for contact.
Kind regards,
*******
Customer Answer
Date: 11/15/2023
From the CONSUMER:
Sent 11/15/2023 2:10:37 ********** by ******************** on 11/15/2023 2:10:49 PM
Hello,
I do not understand the context of your response. It is very ambiguous and unclear what you are stating. I do not have any contact information for FASC. Please advise a person who may be involved with this file, an email address would also be most helpful for contact.
Kind regards,
*******
From the CONSUMER:
Sent 11/15/2023 2:11:29 PM
Complaint: 20859932
I am rejecting this response because I have no idea what you are stating in your message.
Sincerely,
*****************************Business Response
Date: 11/28/2023
The FedEx ********************** that this was sent through did file a claim as required. We however, cannot discuss the claim status with you. We are only allowed to discuss the claim with them per our contract with them. Please reach out to the **** for any additional information. Should they have any concerns or questions they can feel free to contact our claims department at their convenience. I wish that I could be of more assistance but we do have to handle this claim with them.
Sincerely,
**************** | ******************** | FedExCustomer Answer
Date: 11/28/2023
Complaint: 20859932The FedEx ********************** that this was sent through did file a claim as required. We however, cannot discuss the claim status with you. We are only allowed to discuss the claim with them per our contract with them. Please reach out to the **** for any additional information. Should they have any concerns or questions they can feel free to contact our claims department at their convenience. I wish that I could be of more assistance but we do have to handle this claim with them.
I am rejecting this response because it makes no sense whatsoever. They do not provide any contact information as a follow up. To me this sounds like an attempt of total avoidance. It is completely ambiguous.
Sincerely,
*****************************Business Response
Date: 11/28/2023
Dear *****************************
Your concerns regarding the delivery of FedEx tracking number ************ have been brought to our attention. Our records indicate this package was processed via Staples, a Retail Ship Site. Just as you paid Staples for the transportation charges on this package; any refund request should be made through Staples.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Business Response
Date: 11/29/2023
Date Sent: 11/28/2023 5:53:36 PM
Dear *****************************
Your concerns regarding the delivery of FedEx tracking number ************ have been brought to our attention. Our records indicate this package was processed via Staples, a Retail Ship Site. Just as you paid Staples for the transportation charges on this package; any refund request should be made through Staples.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has suspicious tracking, which indicates an item was delivered. However, that is not the case. The attached document shows a package was out for delivery in *****, ******* and two hours later delivered in ******, **. When the company was called speaking with, ***/Philippians @8:13p/EST, I requested a supervisor and reluctantly he connected me to ****** @8:27p/EST, and she did not explain where the package is nor did she offer a solution. Moreover, *********************-up the phone without attempting to fix the matter. Where is the delivery? How could the delivery travel ***** miles in two hours?Business Response
Date: 12/05/2023
Dear ***********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 712729775329.
A credit of $28.95 was processed on 12/5/23 for the billed account.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my second time not receiving a package from fedex because it was delivered to the wrong address. Yes the package was delivered, but to the wrong address! I have a picture from fedex showing the package at a door that is not my front door! I can send a picture of my home and front door, and its way different than the picture that was sent to me. The first time my complaint was not resolved even when I said the wrong address my package was delivered to was similar to the the address that the package was SUPPOSED to be delivered to. And the package was signed by someone that was at the wrong address! And still that wasnt enough proof! I want both issues resolved!Business Response
Date: 11/17/2023
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking number ************. Our record indicates tracking number ************ was received on November 13, 2023, at 9:46 a.m. As we discussed, the appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area. Please continue to notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedExInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an iphone on November 1st through best buy, to be shipped through Fedex on November 3rd. My package has been stuck in "pending" since 11/2, saying it departed the ********* fedex location at 11:22pm. I have contacted Fedex customer service twice, opened a file via email, and ahve received no callback, and no inforamation on where my package is. I believe someone at Fedex stole my package, and I want to make sure this is investigated. Shipping and logistics is quite literally the sole purpose of the company, and they cannot even tell me where my package is or any resolution on it being delivered. Customer service lied to me twice when they said I would receive a call back on the status of the package, and offered no solution or escalation to get me the information I needed. Please investigate where my package ended up, and if someone internally stole my package.Business Response
Date: 11/17/2023
Dear ******************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 706671508218. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExInitial Complaint
Date:11/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint reflects the ******** ******* facility . Any time we have a package coming from this location, we encounter issues of lost packages or other issues. This issue is due to a package I am expecting from SpaceX. It was sent 2 day shipping and arrived at the ********, ** facility on 11/12/23 and out for delivery at 5:54 AM. As of today 11/23/2024 it still says on vehicle for delivery. *** contacted FEDx twice today with no resolve , now it says on truck but pending delivery date ? This is ridiculous that these issues keep happening over and over again from this location. I dont expect my package from SpaceX to be delivered at this point , it was obviously placed on the truck 2 days ago with no intention of making it to my home. Tracking is ************ but its useless at this point. I will no longer purchase anything that requires a FedEx delivery. Who has my SpaceX package because I sure dont !Customer Answer
Date: 11/14/2023
Today is the same as the last 2 days . FedEx has changed the tracking to reflect delivery for today. Once again it wasnt delivered. Each time I call FedEx customer service Im told its on the truck for delivery. This is unacceptable at any level. I feel hopeless in ever getting this resolved.Customer Answer
Date: 11/14/2023
I just got a email stating that the package wasnt even attempted to be delivered. This package contains a part to restore our internet . We have been lied to for 3 days promising delivery.Business Response
Date: 11/27/2023
Dear *************************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding the delayed delivery of FedEx tracking number ************ have been escalated. Please know this has attention of local management responsible for our operations. Management performed an internal investigation and addressed the issue with the driver serving your area. This shipment is recorded as delivered to your Breman, AL. address on November 16th, at 5:04 p.m. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.Because your financial arrangements are with the merchant, assistance regarding reimbursement, return or replacement should be made to the shipper.
Please accept our sincere regrets for any inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************985 County Road 6******, ** 35033Initial Complaint
Date:11/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting on a package from Yankee Candle With Tracking Number ************for several days. There is no way to reach anyone via the customer service line so I have to reach out via social media. And the reason why it was late intentionally and I didnt know this till I reached out was someone messed up my address and no one emailed me or contacted me by phone about this and when the social media reps had this corrected I was due to get my package today well for some weird reason its in limbo and Im sick and tired of this it is draining to have to contact Fed ex everytime they mess up which has been way too many times and I want to know why this keeps happening and I want it fixed so this never happens againCustomer Answer
Date: 11/13/2023
Tracking Number Is 715087251504Customer Answer
Date: 11/14/2023
The Tracking Number is 715087251504Customer Answer
Date: 11/14/2023
First this package was due on Saturday then it was supposed to come Monday and today they swore up and down it was coming today come to find out that was not true and now they swear up and down its coming tomorrow. I was given excuses of it wasnt on the *********** was also told there was a driver shortage then someone via social media on ******** actually suggested I drive to *********** to get the package which is over 50 miles awayBusiness Response
Date: 11/15/2023
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handlingof the shipment traveling on package tracking number 715087251504. Our records
indicate an incorrect zip code of ***** caused delay of delivery. The package is out for
delivery on November 15, 2023, to **************.
Please accept our sincere regrets for any inconvenience you have encountered. We valuethe trust our customers place in **, and we look forward to serving you more satisfactorily
in the future.
Respectfully,
FedExCustomer Answer
Date: 11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their resolution to my complaint
Sincerely,
*******************************900 ********* Unit A*********, ** 78028
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