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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,421 total complaints in the last 3 years.
5,033 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly called Fedex about their drivers arriving either at my residence and or my immediate neighbors with stereos blaring. Today a driver arrived accross the street from me, again. With syereo blaring sexually explicit material ver near the school. And a home that runs a day care every day with posyed signage. I have included the security video of the incident. I have a minor child in my home as well as some of my neighbors and we should not have to be exposed to that kind of material or noise upon arrival of a delivery driver. The conpany has been made aware of the problem as I said previously. Yet nothing has changed.
Business Response
Date: 11/22/2023
******************* ****:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your comments describing the driving practices by the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We shipped r a package with fedex that was not delivered, and fedex is deniying to pay for the claim
Business Response
Date: 11/21/2023
Hello FedEx Customer,
***** accept our sincere apology for this unfortunate situation.
FedEx assumes no liability for packages that are abandoned by customs when the FedEx customer does not supply the requested documents or things to clear the package.

According to the consignee, he was never told by his suppler that he had to do all these processes to import the product he purchased online. He stated that he was going to look for a broker in Toluca and have his broker work thing out with this shipment.

If the consignee is not able to do so, FedEx will assume no liability.
Sincerely,
FedEx
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2023 I sold a pair of eyeglasses. My package was shipped on October 17, 2023 via FedEx. My package was delivered to the recipient damaged with no contents inside except for the bubble wrap that was used. I was told that I needed to file a claim with Fedex online. I filed a claim on October 20, 2023. I spoke with multiple Fedex representatives after my filed and I was told that because it was a high value claim that it was still pending under review. After about two weeks of no one being able to locate my glasses that mysterious disappeared, my claim was approved. My claim amount was close to three thousand dollars, but was only approved for one hundred dollars. When I spoke with a representative about this, I was told that I did not declare a package value when purchasing my label, which is incorrect. I spent the next day trying to locate my receipt. Once my receipt was found I spoke with another representative who told me that I needed to upload my receipt with my claim. After my receipt was uploaded, I was told that my claim was reopened and to allow another 5-7 days. On the 5th day I spoke with another representative and was told that the spoke with the billing department and that my claim was approved, but that a supervisor needed to process the approved amount because it was high value. After about 10 days and waiting on two supervisors later I was told that my proof of value did not show enough information, so that they needed a receipt from the sale. After submitting the purchase invoice, I was then told that my shipment receipt did not have a declared value. Is this a joke ? My shipment receipt CLEARLY shows what my declared value was, how much I was charged for shipping and the card that was charged. I declared a value for MY purchase price and not for what I sold the glasses for. They have tremendously increased in value. The check amount that I was given is a outright insult and I will continue to escalate this issue until it is resolved.
Business Response
Date: 11/20/2023
Hello FedEx Customer,

Thank you for selecting FedEx as your shipping provider. We received your recent inquiry regarding the claim for the shipment.

Your claim was previously paid for FedExs maximum payment of $100 as a gesture of goodwill when no declared value is placed on the actual shipping document. The gesture of goodwill is because there was no notation of damage on our shipping records. When there is no notation of damage on the shipping records, FedEx doesnt normally assume any liability.

You were charged $16.95 for shipping. If a declared value had been placed on the actual shipping document, the declared value charge wouldve been $39. When you add the $16.95 shipping charge plus the cost of declared value ($39) it would equal a shipping charge of $55.95 which is the estimated cost of shipping that you were proved.
It was presented is estimate only. The information must be placed on the actual shipping document and paid for to be covered by it (declared value).
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,
FedEx
Customer Answer
Date: 11/21/2023

Complaint: 20874228

I am rejecting this response because:
How the ---- is a $100 check a token of goodwill for a product that cost just north of $3000 ? There was in fact documented damage to my package, which is why it took two weeks for someone to supposedly try to locate the missing contents! My shipment receipt is no estimate! After you make a purchase, you receive a receipt that shows your items cost, not an estimate. It was a pending charge that included my declared value cost, which clearly shows on my receipt. I have no control over something being wrong with FedExs system. My declared value was already verified by the billing department. *** waited a week for them to verify it! If its happening to a lot of people then FedEx needs to own up and take responsibility. A small claim will be filed if needed. This is becoming ridiculous. Excuse after excuse huh ?
Sincerely,

***********************
Business Response
Date: 11/22/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 773761626414.
The claim was limited because there was not a declared value. Under the terms and conditions governing this shipment, liability is limited to $100 if the customer does not request and pay for declared value at the time of shipment regardless of value.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/22/2023

Complaint: 20874228

I am rejecting this response because: A declared value was placed on my package. Its literally shows it on my receipt. It was also confirmed by the billing department. Where is the miscommunication ? No worries. A small claim will be filed after the holiday. Thanks

Sincerely,

***********************
Customer Answer
Date: 11/27/2023

Date Sent: 11/22/2023 4:01:12 PM

Complaint: 20874228

I am rejecting this response because: A declared value was placed on my package. Its literally shows it on my receipt. It was also confirmed by the billing department. Where is the miscommunication ? No worries. A small claim will be filed after the holiday. Thanks

Sincerely,

***********************
Business Response
Date: 12/05/2023
Dear ***********************:

Additional research has been performed, and our records indicate no declared value was placed on nor was it paid for on FedEx tracking number ************. You were only charged for shipping charges in the amount of $16.95.

Any package with a declared value of $500 or more requires a Direct Signature from the recipients address. I confirmed no signature was required for tracking number ************, thus it was released at the front door.

According to FedEx Express Terms and Conditions, Declared Value and limits of liability:

With respect to U.S. express package services, unless a higher value is declared and paid for, our liability for each package is limited to US$100. For each package exceeding US$100 in declared value, an additional amount will be charged for each US$100 in value or fraction thereof. See Rates in the FedEx Service Guide for details.

Here is a link to the FedEx Service Guide for your review. ***************************************************************

Your claim was previously paid for FedExs maximum payment of $100 as a gesture of goodwill when no declared value is placed on the actual shipping document. The gesture of goodwill is because there was no notation of damage on our shipping records. When there is no notation of damage on the shipping records, FedEx does not normally assume any liability.

We maintain the decision made by Claims.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Respectfully,
FedEx
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 4th time filing a complaint against your drivers not delivering packages correctly and leaving them in elevator banks instead of their apartment doors. I was given the phone number for ***************** and I have called him several times to report further issues and he has not returned any of my calls. I called the main office number and the reps that answer the phone say they will forward it to him but yet he still has not called back. There is no reason why I have to keep filing complaints in regards to your drivers. This needs to be corrected and corrected immediately. Tracking numbers ************ ************
Business Response
Date: 11/22/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.
?
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:

****************************
**********, ** 15203

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i hire fedex to deliver a pallet to my address under my account. ********************** quote d $501.60 to deliver pallet on 07-08-2022. i paid fedex on 04-11-2023 $501.60 with my credit card by calling to their number *********. edex it is sending invoice for $1087.59 to collect payment on the freight number **********. which was already paid.
Business Response
Date: 11/17/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

After further research, we were able to find out who you need to reach out to regarding your billing dispute. Please send that information to **************************************. This information has been provided to you as well.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive wasted 4 mornings of my time waiting for FedEx to deliver a package to my door that needs a signature. They have not knocked on my door once, claiming I am not home. The service representative I spoke to, Shadae, claims drivers are not required to knock on doors or ring doorbells. Im not sure how to know when they arrive. They arent leaving sticky notes or anything. FedEx driver consistently delivers to my neighbor instead of me. I have tried to solve this directly. I am fed up and would like my overnight priority to be delivered overnight. FedEx and Apple have a contract and Apple wont send through anyone but FedEx, or I would not be using them. The current case number is C-********* This issue with FedEx has been happening for over a year now, this time Im escalating it becauseits supposed to be an overnight delivery that was sent a week ago, and I keep receiving texts and emails saying that the delivery is delayed, when Ive arranged to be at home for receiving it now for four business days in a row.
Business Response
Date: 11/16/2023
Dear *******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

After further research, our records indicate your package was delivered on November 15th, 2023 at 7:14 p.m.. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx

Customer Answer
Date: 11/17/2023

Complaint: 20873293

I am rejecting this response because:
FEDEX still is not delivering my packages to my door, tracking numbers, 708592227029, 707824510270, 707824540684, and others. They close my case numbers with no resolution.
A very friendly representative from FedEx, Allisongreat name, has contacted me twice, and is trying to help resolve the issue, but most definitely not resolved, except that a driver did sign something and did leave 1 of those at my door but wasnt it supposed to be me or a neighbor that signs!? I have more photos, but no more room to upload all of my correspondence between FedEx and Apple and **** Club, whom have contracts with FedEx, and give me no other option for another delivery service.
Sincerely,

***********************
Business Response
Date: 11/21/2023
Dear *******,

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

Respectfully,
Fedex
Customer Answer
Date: 11/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, Ive been told they will educate their drivers before, and they havent. I accept their proposed resolution again of educating their drivers, and will follow up with another official complaint with the BBB the next time they fail to deliver, instead of wasting my hours of time directly communicating with the business.

Sincerely,

***********************
2064R ************ Rear Door
**********, ** 40204
Initial Complaint
Date:11/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday November 10,2023, a FedEx driver side swiped my parked vehicle in front of my home. The driver drove further down the street and walked to my vehicle to see the damaged he caused. He then proceeded to leave without leaving a note or knocking on my door. Fortunately, everything was caught on cameras. I reached out to FedEx but haven't helped me. My car is not drivable. They have not even upon request given me their insurance information. I do not have a rental. I had to had my vehicle towed because doors do not shut. And dealership body shop will not give me estimate or begin without FedEx Insurance information. The body shop called number provided to me with reference number but they did not help. Not sure what to do but I know this is completely wrong.
Business Response
Date: 11/20/2023
Dear ********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you. However, if you have any questions,please feel free to contact them at ************.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking number ************ FedEx has had this "out for delivery" 6 times and has not yet delivered it. They told me I could pick it up at a Dollar General in another town. I told them this was unacceptable. If they can deliver it there, they can deliver it to me as they were paid to do.
Business Response
Date: 11/16/2023
Dear ***********************:

We regret this inconvenience to our customers as we work to address temporary service delays concerning your tracking number 786051369327, which was caused by ongoing industry labor shortages. We are securing additional delivery resources to help restore service levels.
Our records indicate your package was delivered at 10:36 a.m. on November 16, 2023.

We appreciate our customers patience as these contingency plans take effect and encourage anyone with questions about their shipments to visit fedex.com for updates.

Respectfully,

FedEx
Customer Answer
Date: 11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
9112 ************
******, ** 72773
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx tracking ************ has multiple invalid attempted delivery notice being provided where no physical delivery is being attempted. I've stayed home from work two days now awaiting a package that should be delivered and signed for. Yesterday and today, I received email notice saying delivery was attempted and redelivery will be attempted the next day citing "Customer Not Available or Business Closed". Today door tag ID: *************** was entered into FedEx.com but no door tag physically exists or was found. After both delivery attempt notices, I called FedEx customer service and was advised I would need to wait for the next day. A request to redeliver on the same day to customer support was not granted yesterday or today. I filed two separate complaints with FedEx today for Monday and today respectively. I was advised by both shipper and FedEx package would be returned to sender after third delivery attempt and I would have to pay added shipping fees from shipper if this happens. It is unreasonable to expect I carry this burden and pay out of pocket to have items shipped back to me. FedEx will not send word to their dispatch depot the customer is indicating delivery attempts are not to right address or not being made at all. FedEx customer service pushing to wait till next business day is not customer service, it's simply pushing the problem off until the next day...As I do not expect to have resolution from FedEx, I'm filing this complaint on my behalf. Merchandise and shipping costs for items I have not yet received exceed ****** USD. Being physical witness to the delivery location for the past 48 hours with no delivery attempt made and receiving notices that deliveries are being attempted, I must conclude FedEx has lost my package and not disclosing this or an employee has stolen the items. Please help where able to. I have already cancelled my FedEx account and requested my banking information be scrubbed from their database. Thank you
Business Response
Date: 11/16/2023
Dear ***************************,

This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************, your package delivered 11/15/23 at 3:35 pm.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE FEDEX EMPLOYEE STOLE MY COMPUTER OFF MY PORCH. HE DID NOT HAVE AUTHORIZATION TO DO SO. I HAVE CONTACT FEDEX SEVERAL TIMES AND TO AVAILABLE RETURN MY COMPUTER
Business Response
Date: 11/24/2023
Good morning,
Your claim has been escalated to the ******************** Office for review. Our records indicate that two of the claims should have been paid when they were intially filed and the third was paid. The claims on tracking numbers 278479600081 and ************ have been reopened and paid as of today. The claim on tracking number ************ was paid in October 2022 and the check was deposited. I apologize for the issues with this shipment and the delay in getting the claims appropriately handled.
Sincerely,
**************** | ******************** | FedEx

Customer Answer
Date: 11/24/2023

Complaint: 20871034

I am rejecting this response because:

Sincerely,

***********************

I NEVER RECEIVED A CHECK, YOU HAVE INDICATED A CHECK WAS DEPOSITED, DEP
From the CONSUMER:
Sent 11/24/2023 1:30:57 PM
NONE OF THOSE TRACKING NUMBERS THAT FEDEX PROVIDED DOES NOT PERTAIN TO ME. THEY ARE FOR AN INDIVIDUAL IN ********. I LIVE IN ********!!!!!!!!!!!!!!!! GEESUSOSITED IT WHERE

Customer Answer
Date: 11/24/2023
NONE OF THOSE TRACKING NUMBERS THAT FEDEX PROVIDED DOES NOT PERTAIN TO ME. THEY ARE FOR AN INDIVIDUAL IN ********. I LIVE IN ********!!!!!!!!!!!!!!!! GEESUS
Business Response
Date: 11/28/2023
Dear Customer;
FedEx Ground Shipment #*************** / 73194504807
After additional review of BBB Case #******** it was determined that your claim was processed under Case #********** in the amount of $1,546.85 as the final resolution. The payment was issued on Check#******* and is being sent to you via **** to the following address: *********************** **************************************************************
On behalf of FedEx ********************* I apologize for this inconvenience and want to assure you that this matter was taken seriously.
If you have any additional questions/concerns, please do not hesitate to contact me directly via my email at *************************************************.
Thank you,
Hope I / ******************** / FedEx Ground ***************** / *************************************************

Customer Answer
Date: 12/04/2023

Note: For the record, the customer services was very lousy and I should not have to endure such service especially from ********************************************* return calls. Please take note

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
***********************
Unknown, *************

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