Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,406 total complaints in the last 3 years.
- 5,049 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex continues to believe they are delivering to the correct address without actually verifying the address after several complains.. The address in question has been there for 90 years. It is off a street that doesn't connect to it but is still listed correctly. Tracking numbers ************ / ************ have complaints in their system and they refuse to send someone out to verify the correct address.. Apparently they trust their drivers , but not the customers they deliver to in following up on a complaint. ***************** is located across the street and up the private road from *****************.. the image on their last delivery shows a *********** (our house is blue) and the location they list is back door. The back door is practically inaccessible and unviewable from any public land nearby. We'd like to have a representative out to verify the address to make notes and actually get their system fixed.. We'd also like to have our past deliveries compensated for and or delivered.. we can't continue to buy stuff online and have it delivered to who knows where with each transaction.. By the way. *** and **** and Amazon deliver fin to this address.Customer Answer
Date: 11/18/2023
Two tracking numbers below.
785797224996 Was a 25 lb box of fruit that they said that the address could not be found
786046400328 Is a set of computer rails delivered to some ************* back door.
Thank you
Customer Answer
Date: 11/20/2023
Screenshot and house view of Amazon chair delivery to *************** Notice that this is the front door(s) and the house is BLUE
Business Response
Date: 11/27/2023
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************ and 785797224996. Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in ******. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************************************, ** 66002Initial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delivered my package to the wrong address. The photo proof of delivery shows a porch which is not my porch. FedEx refuses to open an inquiry, help me find the package, or reach a resolution of any kind.Business Response
Date: 11/27/2023
Dear ***********************************:
We understand your dissatisfaction with the handling of the shipment traveling on tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations and has been addressed internally with the drivers serving your area.
If your shipment has not been located please contact the shipper for a refund or replacement. The shipper can contact FedEx for a claim if needed.
On behalf of FedEx we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****************************************************************** A******, ** 27705Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 20 sets of 6 prints. I uploaded the files directly from my computer. The tiny thumbnail shown on my screen showed the files were loaded. The prints came with mismatched white borders and I cant use them. Fed ex is saying they cant do a full bleed on the paper selected but no one told me that. The prints are supposed to be reviewed by an employee before printing. These are art prints so I cant use them.Customer Answer
Date: 11/25/2023
Hi,
The tracking number is 786317298600.
Business Response
Date: 11/30/2023
Dear *********;******:
Per our conversation a one time courtesy credit of $137.62 has been refunded back to your card.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was supposedly a package delivered to me on November 10, 2023.The driver placed the package in front of my door step for some kind of proof of delivery.Same day, after receiving a txt message that the package was delivered, I went outside to retrieve my expensive package.Looking on our video record, it was not actually delivered, yet it was just a picture to make it look like it was deliveredI tried contacting FEDEX, and all I get are just AI recording, not one actual person tried helping meWhen they I believe that the driver stole my item that I spent a lot of my disability money from!!!!!!Please help me out with this for the item that was STOLEN from me I NEEDCustomer Answer
Date: 11/27/2023
There was supposed to be a much needed essential package that WAS SUPPOSEDLY DELIVERED TO ME
Driver set it down right in front of my door, claims it as deliveredBUT IT WAS NEVER ACTUALLY DELIVERED TO ME
WE HAVE IT ALL ON OUR RING VIDEO CAMERA VIDEOS
DRIVER TOOK IT BACK!!!!!!!!!!!!!!!!!!
Customer Answer
Date: 11/29/2023
I WILL ************* FED EX ********* !!!
BECAUSE I HAVE IT ALL ON MY RING VIDEO CAMERA THAT SAW IT ALL
Business Response
Date: 12/11/2023
Dear *********************************
I attempted to contact you and was unable to reach you. Our records indicate the shipment on tracking number ************ was delivered at 9:49 a.m. on November 10, 2023. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On the behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was to receive a high priced package over $600 package on Tuesday 11/14/2023. FedEx had tracking as out for delivery. By 6:01 pm that evening I had received a notification that my package was unable to be delivered due to nobody was home. This delivery did not need to have someone home to deliver the package. I have cameras on the property and there was no FedEx delivery that day nor was there an attempt to deliver. The FedEx driver lied. I also was home at the time and did not receive a knock on the door. I went online scheduled a re-delivery to when I would be home which was today 11/17/2023. I paid a fee to have it scheduled. ***************** from FedEx called me on 11/15/2023 to establish a time for my package to be delivered. The quality assurance and I agreed on a delivery time from 10am until 12pm noon. FedEx did not show up again at the time they said they would. It is now 12:32pm on 11/17/2023 and my package has not arrived at the requested time. This is a scam that they are taking payment for scheduled deliveries but are not following through. I want FedEx to refund the scheduled delivery fee. I also want them to deliver my package when they have it tracking as out for deliver. I dont want another driver lying that there was an attempt to deliver when they werent on or near my property.Business Response
Date: 11/21/2023
Dear *****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area.
As a gesture of goodwill, credit of $11.50 has been applied to the shipment on FedEx tracking number 713613120489.
On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.
Respectfully
FedExCustomer Answer
Date: 11/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
***************************************************************************************, ** 45856Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir or Madam" My Fedex package containing an Attorney check payable to me for $2500 was stolen by your FedEx driver on 11-16-20 am. 11:10 am The tracking number is 774107216643.Also there was no picture taken by FEDEX driver and was delivered to a secure room and locker at my Apartment complex "Belmond" in a secure box managed by "**************" they sent me a code to open locker and package was not in there. I have filed a formal police report with *********** ************ t against FEDEX. This is also a Federal offense.Business Response
Date: 11/30/2023
Dear ***************************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns that delivery information was recorded for the shipment with tracking number ************, although the package was not found by you, have been brought to the attention of local management responsible for our FedEx Ground operations. FedEx has been advised that all packages for **********************, that do not require a signature, are required to be left at the designated locker receiving area. The issue was investigated internally with drivers serving your location. The delivery shows released at November 16, at 11:10 a.m., in the locker designated and no alternate information was discovered. Selection of a FedEx signature service is recommended for direct delivery to your apartment in the future.
Because your financial arrangements are with the shipper, assistance regarding reimbursement, return or replacement should be made to them directly.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted FedEx on November 8,2023 and notified them that the shipment showed delivered but the package was not received and there was no one at the address with the name listed nor was there a signature that was required. I opened case C127782384 which has been closed by FedEx employees 2 times with no resolution.Business Response
Date: 12/20/2023
Dear : Ms. **************************************** report to the Better Business Bureau regarding tracking number ************ was received.
After exhausting all our search options, we regret that we are unable to locate the package.
I have forward the claims to our ***************** for payment. The shipper should receive a response from claims within 24 hours.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:11/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Ground hub in **************** is a joke. There are numerous reviews on ****** echoing my exact situation, where a package was supposed to be delivered two days ago ("on truck"), then there's an "operational delay", it goes back to the hub, repeat ad infinitum. Ridiculous. It's three days late now, and I have no idea when to expect my package.Customer Answer
Date: 11/17/2023
TRACKING NUMBER ************Business Response
Date: 12/01/2023
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number ************.
We are very concerned to learn of your dissatisfaction with the handling of your shipments. As we discussed, your package tracking number ************ was received on November 17, 2023 at 4:52 p.m. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipments. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I received a follow-up call yesterday and reiterated my overall dissatisfaction with the Hub in our area, apparently due to problems with sub-contractors hired by FedEx. I hope that my complaint, along with the numerous other negative reviews (on ****** Maps, etc.) will prompt some positive change at this hub affecting me and my neighbors.
Sincerely,
*********************************12140 *******************, ** 72774Initial Complaint
Date:11/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 10, 2023 I placed an order with RockAuto which is to be delivered by FedEx.On Sunday evening I received an email stating package should arrive Tues Nov 14, 2023 between 10:30 and 2:30. On the 13th I received another email stating the package will arrive on the 14th between 10:30 and 2:30. Again on the 15th, another email stating package will arrive on the 16th. On the 16th the package goes out for delivery approximately 5:45 a.m. I wait all day and nothing till almost 8 p.m. when I check the status and says pending with no available delivery date available. I am very upset and aggravated. The package I'm expecting is parts for my car, so I can get it back on the road. It has been unassembled and on jackstands for over a week due to the unreliability and unprofessionalism of this company.Since I've paid $93 for the parts, including shipping, I'd appreciate an entire refund due to the inability to get my vehicle back on the road in a timely fashion. The work being done should take no more than 2 hours if the parts are ever received.Business Response
Date: 11/21/2023
Dear **************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 1:53 p.m. on November 20, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************420 ************************, ** 44201Initial Complaint
Date:11/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There's been a couple of instances now where FedEx just doesn't feel like finishing the job. First instance, we had a package delivered to our apartment community mailroom. This mailroom is way across the development and not something we walk into, or pass by every day. There are access codes generated for residents, by the delivery companies, so that we can access our packages. Residents, myself included, go into this mailroom when we receive a notification that there is a package, or the delivery company says it's delivered. This particular package had an ETA, but then that day had come and gone, and the status had changed to "pending" - for days. I opened a case with FedEx, but then decided to check out the mailroom randomly a few days later, and discovered that they had left the package on the floor. I should know to check the mailroom when it says pending! The second instance is another package that was delivered to the same mailroom, with a photo of it placed in a locker, and marked as "delivered". Again, we need codes to access these lockers, and FedEx didn't feel the need to generate a code. I called the apartment community manager, and we spent some time in the mailroom going over the photo FedEx sent me, to try and guess which locker the package might be in. The two lockers we thought looked close enough in similarity to the photo, were empty. I never did receive the package. FedEx closed the case today, four days later with no explanation or fix, and just said to tell the shipper it was lost. If FedEx had just finished their tasks at hand, this would saved so much trouble for not only me, the recipient, but also their claims team.Business Response
Date: 11/22/2023
Dear : Ms. ************************************ report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned after the proof of delivery was provided you were unable to locate your package. Additional research has been conducted and after further research, our records indicate your package was delivered at 10:48 on 11-21-2023 to the locker of your apartment complex.On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExCustomer Answer
Date: 11/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. While the confusion still stands as to what happened in the first place, I appreciate the attention and time spent by FedEx in trying to track the package down, and also finding it. I hope that those same efforts will be continuous going forward if this happens again.
Sincerely,
*************************6728 VERDE APT 342******, ** 75039
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