Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2023 I shipped collectibles to the largest Authenticator using FedEx ground for $44. Tracking #************. A FedEx employee sliced open the bottom of the package, stole the contents, and sealed it back up. When it was delivered EMPTY the authenticator notified me. They stated FedEx ground has been a huge issue with these types of crimes happening far too often. When I filed a police report the officer mentioned this was happening to other businesses using FedEx. FedEx claim department is incompetent and the process is done through an online interface with no feedback and they will close your claim regardless of documentation provided with zero interaction/communication. All run through a call center with people working remotely.The Authenticator notified me that the FedEx investigator they were working with terminated multiple employees over this, but I have not received a single notice from FedEx wrt the investigation into my stolen collectibles. I want to know if the individuals were terminated with proof of theft of my items and if FedEx questioned them about the whereabouts of my items.

  

  Business Response

  Date: 12/11/2023

  Dear ************:
  
  Your report to the Better Business Bureau regarding tracking number783471191761 was received.
  
  After further research, your package has not been located and you have proceeded with claims and they have now been paid.
  On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20892643
  
  I am rejecting this response because:

  FedEx did NOT provide details with regards to their internal investigation that resulted in the termination of multiple employees.  As mentioned before, the following information is required:
  

  1) did FedEx find proof/have an admission?

  2) did FedEx file a local police report that I could link my local police report with?

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I ordered a jacket from FARFETCH online on Nov.11th. It is an international shipping which supported by FedEx. The tracking number is ************. The estimated delivery is on the 16th. FedEx delayed my delivery because they thought there was no one at my apartment. However, as part of the service of my apartment, there is a doorman and concierge desk from 8 am to 8 pm. I do not accept the excuse for the delayed delivery. Then, I rescheduled the delivery on the 17th. I was home from the morning until the night. I received the delivery notice around 5 pm. I went downstairs in 10 minutes to receive the package, but the package was not there. I was very upset and asked the concierge desk if they saw anyone delivering the packages. The answer was no and I thought they maybe have a delay again so I went back to the apartment and then came down around 8 pm again to check my package. My package was not there and I did not receive a picture of the delivered packages at all. But in the delivery email, it says I have signed the package for some reason. Neither the doorman saw the package and I personally did not sign the package. I am not sure where the signature comes from. The concierge says no FedEx people have been coming in and out for the past few days. I am wondering where is my package. I would like to have the package back or a replacement of the same jacket from FARFETCH or a full refund of the money. This package means a lot to me so I really want it back. I have opened the claim and the investigation through the FedEx system and I am not satisfied with the customer service representations I am very disappointed about the way they are handling this incident. I have called several times to FedEx customer service I am not satisfied with the service at all. The only thing they do is to apologize and repeat that the package was delivered, but there is no picture/proof that they delivered the package.

  Customer Answer

  Date: 11/19/2023

  The tracking number is 774080576154

  

  Business Response

  Date: 11/24/2023

  Dear ********,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling

  of the shipment traveling on package tracking number 774080576154.  Our records 

  indicate a proof of delivery on November 17, 2023, at 5:10 p.m., and we understand you

  did not receive, however the courier is advising that they delivered to your location and 

  the person who answered signed for the package, so if you have not received we suggest

  you contact the shipper.

  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20892442
  
  I am rejecting this response because I did not recived the proof of the packages and my doorman and I did not see or saw any one from FedEx delivered the package. I have filed a claim both through the FedEx website and contacted my shipper. I went to the shipment center at my place and also recived the call from the interntaioal service department and they both confrimed that I am in a good hand to recived the refund. I am not satistifed with the customer services. I want to repeat that I am home all day on the 17th to recived th package. I recived the email at 5:10pm and went down stairs at 5:20 to the mail office to tried to find my package. IT IS NOT THERE. Neither my doorman sees any delivery person comes in and out from 5-6pm. Please provide proof of the delivery picture (with clear tracking number) that you have delivered my package to my apartment or other wise I NEED MY REFUND.

  I have recived the call serval times and I am not happy with any of the decisions. The whole process is slow and repetitive. Provide my refund please :). I am not looking forward for replacement anymore. I do have anxiety problem that this whole thing has strongly effect my daily life for the past two weeks. I am expericed in a very bad stage as well. The call that you made today does not make anything different and did not help the whole thing to push further. Please give the refund as soon as possible. 

  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/28/2023

  Dear ********,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling
  of the shipment traveling on package tracking number 774080576154.  

  The local Express manager called you on November 27, 2023, and advised that the courier

  will attempt to retrieve package, and he will follow-up with an update.  If the courier is 

  unsuccessful, the Shipper will need to file a claim.  All claims are settled with the shipper.  

  Please accept our sincere regrets for any inconvenience you have encountered. We value
  

  the trust our customers place in us, and we look forward to serving you more satisfactorily
  in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20892442
  
  I am rejecting this response. I did not recived the update in 24 hours, however, I received the email about rejecting my refund and claim both from Fedex and Farfetch because they belived they delivered the package. In this case, the person had admitted as a miss deliverey through phone call already. I do not know why they reject the claim. This is extremely unaccepatable. The team and the person are speaking two different investiagtion results. I tried to call the number that reached me on Monday, and do not direct me to the person who I spoke on monday. I have send the response to ******** and ******** is opening a second investigation. The collberation between different departments are ridiculous. I am extremely disappointed with customer service. I though Fedex great company that I am able to trust from. I need a define final result with a full refund. I don't care how you guys negotiate, but I NEED MY MONEY BACK. 

  This is causing me serious issus in my daily life already. I am not able to proceed other stuff and stresses me throughout my daily routines. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing concerning tracking number ************ this package was scanned as delivered on November 8th, but where was it delivered? FedEx sent a picture but it did not have a building number and it was not delivered outside my door. I have had these problems before and spoke to the manager of the ********** depot, and it was told to the drivers that they must deliver the package outside of my apartment door with a picture sent to the manager of the ********** depot. I have been getting the run around from FedEx and it is unacceptable, unprofessional, and despicable. This has been an ongoing problem with this company that needs to be addressed immediately. I paid the shipper $158.99

  

  Business Response

  Date: 11/22/2023

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 785922512564.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  *************************************

  *********, ** 21702

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the sender/receiver. I dropped off 34 boxes on September 29, 2023. One of the boxes was a 65 inch tv (tracking# ************, and Invoice no. 8-286-44814). When I got to the **** ******************* location in ********, **. The Fed ex employee sold me on using their Fedex ** box, instead of my own; as theirs came with extra padded material to ensure that it will make it from ********, ** to **********. I paid *****, they informed me they will pack, and ship it with the other boxes, I dropped off. After, i received the final bill for the shipments. I went online to check my invoices, and noticed I was charged an unauthorized oversize fee of ******, and a peak oversize fee of ***** charge. The fedex employee informed me they had a scale at the store, and even imputed that the ** weighed *****lbs. So, I am not understanding why they lied and inflated the weight and dimensions, other than to rip the consumer off. I filed a dispute for the ****** overcharge; prior, to me seeing the peak overcharge. I want to be reimbursed, for the ****** and the ***** oversize peak charge, or have this taken off my final bill. It is unacceptable to inflate weight/dimensions just to **** more money out of the consumer, especially behind their back. Furthermore, FedEx shows An oversize charge applies to packages that exceed 96" in length or 130" in length and girth. The charge is based on the package's actual rounded weight or dim weight, whichever is greater this does not apply to me. I would like to have this issue resolved, as their are several other issues that are pending with the other deliveries.

  

  Business Response

  Date: 12/06/2023

  Dear *************************,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 773591353586.
  
  A credit of $273.00 was processed on 11/30/23 for the billed account.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ****************************************

  ***********, ** 07304

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx once again delivered my package to the incorrect address. My address is BLATANTLY on my garage yet my package was delivered in front of someones elses address. This is the second time *** filed a complaint about this issue in 3 months. I have proof that this is not my address. Why is this a constant issue? I called the company that sent the item and there is nothing they can do since FedEx has a picture of the incorrect address. I am absolutely sick and tired of dealing with FedEx and its incompetency.

  

  Business Response

  Date: 11/24/2023

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 712308594960.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in ****************, **.  This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  This happens often. With the holidays approaching please ensure that this complaint is taken serious. 
  
  Sincerely,
  
  *********************

  ***************************************************************

  ***********, ** 48038

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently a previous complaint was closed due to lack of information. I had provided you with all my personal information so im shocked more information is needed. There are probably **** packages ive had to pick up recently. Do you want all the tracking numbers or what? FedEx still today refuses to do their job. They today have several packages they expect me to pick-up and they just skip calling me now they just do it. One of the tracking numbers is waiting to be picked up is ************. I confirmed with my building manager they have tried to call fedex several times. Here was my previous complaint: FedEx has refused to deal with an access problem to my building for 2 months now. I have lived here for 10 years and have not had an issue like this since they changed the keys to the entry access. I have spoken to several employees and left a message with a "manager". I told 2 separate employees that I would be filing this claim and no one seems to care. FedEx keeps automatically sending my packages to a "pick-up" location WITHOUT any authority or confirmation from me. I have given several employees at fedex the phone number to my building manager, as well as have followed up with said manager and she confirmed she has reached out to Fedex several times with no response. I run a side business that relies on timely deliveries to maximize productivity, and I do not choose who delivers my packages or id avoid this company!!

  Customer Answer

  Date: 11/19/2023

  785940758858

  785831906790

  

  Business Response

  Date: 11/28/2023

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking numbers ************ was received.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items. One from Target and 1 from ******** FedEx was the delivery company. The items were both stolen after confirmation of delivery on FedEx part. The item from Target was left leaning on my gate instead of on my porch. The item from ******* was delivered a day late, left on my porch in plain site. I have contacted FedEx and was not happy with the resolution I was given. I contacted Target and ******* both and again was not happy with the resolution I was given. Both sent me back to FedEx to dispute it.

  

  Business Response

  Date: 11/24/2023

  Dear ***************************: 
   
  Your report to the Better Business Bureau regarding tracking numbers ************ and ************ was received. 
    
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
   
  After further research, our records indicate these package were delivered on November 1, 2023 at 5:-05 p.m. local time and November 13, 2023 at 10:07 a.m. local time. If the shipment has not been located because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx to file a claim. 
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/23 at approximately 2:33PM I received heard a fedex delivery truck pull up to my address. I witnessed the delivery driver open the back of the truck and begin scanning packages. During the scanning of packages, a civilian driver was attempting to get around the Fedex truck and could not do so. The driver began honking at the fedex freight truck causing the driver to leave the back gate of the truck open (where my package was sitting Fedex tracking #************) and she began driving to move for the civilian driver. The package fell out of the back of the truck as she was moving forward, and then she backed over my package damaging it. I immediately came outside and picked up the package and refused it for damage. After 2 weeks I have yet to receive a refund from ********** which is where I placed the order. Upon calling **********, I discovered Fedex tracking marked the package as DELIVERED to my address at 5:53PM on 10/31. This did not occur. I attempted contacting fedex twice and opened a case and ***** has ever called me back. ********** refuses to refund my money because the package was marked as delivered. I spoke to the driver after this event and they stated it was sitting in the damaged bin and they got back to the fedex hub at 5:53PM. Called Fedex support again but never get a call back. I tried to contact them on ******* but their support is completely offline. I want this matter investigated immediately, and an investigation conducted on this order and to why this occurred. I keep calling back, and they keep saying no investigation is ever opened, and take a new report each time. I get nowhere. They refuse to do anything whatsoever to assist. Fedex tracking number ************. ********** calls and attempts to open a case and each time it is the same thing. It has now been 18 days and I have received no information. I have spent 4 hours of my personal time trying to rectify this issue as Fedex refuses to investigate this.

  

  Business Response

  Date: 11/29/2023

  Dear *********************************:
  
  Our records indicate damage was noted on package tracking number ************, and delivery was not completed. 
   
  In accordance with FedEx Ground Tariffs: 
   
  Undeliverable shipments  
  An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:  
   
  The shipments contents or packaging are damaged to the point that rewrapping is not possible. 
  The shipment would likely cause damage or delay to other shipments or property or injury to personnel. 
  Please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Expected a delivery (11/17/23). Stayed home from class and work all day. I found a note on my door saying delivery was attempted. However, me and roommate didn't hear any knock on the door or anything to see if I was home for delivery. Called Fedex at 1:20p, and supervisor said they would re-attempt delivery same day. Called Fedex again at 3:30p for update on time of delivery and was told that they deliver up to 8p. Called Fedex at 7:30p and was told the driver went home at 4:30pm. This is a recurring problem with FedEx. Had recent problem where they claim there was no one home when I was in apartment all day. They made me reschedule multiple times. This is NOT a one off thing.

  

  Business Response

  Date: 11/22/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 5:15 p.m., on November 20, 2023.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deliveries always late and show up damaged or worst. Fed-Ex is a joke in my opinion. Out of 20 deliveries 2 have been on time. I've had drivers try to sneak damaged packages onto my porch, we caught 1 driver leaving a desk that they were delivering on the side of the house that has no doors or anything, it's all dirt and plants. Luckily it was 3 days late being delivered so I was watching for them. I had an order from Homedepot that was lost for 3 weeks, I reordered it through their main office and it was delivered 2 days later all boxes broke open and parts missing, 7 boxes total, over $1,000. 2 days later Fed-ex shows up and the guy trys to sneak a bunch of boxes onto the porch but my neighbor saw him. Once again all boxes broke open, parts damaged or missing, and only 6 boxes out of 7. We sent it all back. A couple days later I come home and by the back door the missing set appears with no box, just a bunch of pieces all taped together and still missing hardware. I wish the big companies would get smart and quit enabling this sorry excuse for a delivery company.

  

  Business Response

  Date: 12/04/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of

  the shipment traveling on package tracking number ************, and other deliveries. 

  The local Ground facility manager called you on November 22, 2023, to discuss further. 
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily

  in the future. 
   
  Respectfully, 
   
  FedEx