Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/2023 we placed an order for a Litter Robot 4 *****#********** valued at $1,153.44. Due to the order size was broken down into 3 shipments tracking numbers: ************, ************, and 786340851904.Here are the tracking comments for each Tracking Information Order tracking Tracking Number:786340851904 Carrier:Federal Express Info:Delivered Tracking Information Order tracking Tracking Number:************ Carrier:Federal Express Info:Delivered Tracking Information Order tracking Tracking Number:************ Carrier:Federal Express Info:On FedEx vehicle for delivery Track history *********, ** Nov 16, 2023 4:39?AM On FedEx vehicle for delivery Nov 16, 2023 4:33?AM Address corrected ? Note that even though the shipments were all to the same address two arrived safely with no such corrections ************ required an address correction which caused it to miss 2 scheduled delivery dates it is now listed as SCHEDULED DELIVERY DATE Pending DELIVERY STATUS OUT FOR DELIVERY TRACKING ID ************ This has been the status since 11/16/2023. Both the shipper and I have called twice for an update but only after the shipper called did they agree to start a trace Which I doubt they have even started. On my second call, I asked for a status on any progress to which I was told that was privileged information and basically, their representative said, **************** Since FedEx cannot deliver the package valued at $ $1,153.44 and is unwilling to admit that the package is lost, mis-delivered, or stolen I am stuck with a loss and unable to get a replacement from the shipper since they are unwilling to do their job that they were contracted for. I want the trace completed and the package safely delivered, if it is lost then report it as lost both to myself and the shipper so it can be replaced as well as an apology for their rude and obnoxious behavior.

  

  Business Response

  Date: 11/24/2023

  Dear ****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered medicine for my dogs in September from Chewy. Package kept saying your package has been rescheduled for delivery by you chewy sent three more packages to me, all of them saying the same thing. I called fedex, they said it was happening on chewys end. They called fedex, could not get any answers as to why I wasnt getting the packages. Finally got a call from fedex saying that my address had a vacation hold put on it, that probably was placed on there because of an incident that occurred in august. A driver delivered a package to the side door rather than the front door, and my dog did what it was bread to do. I understand if they dont want to deliver to my house anymore but to not even TELL ME that they refuse to deliver to me anymore is beyond comprehension. And here Im waiting for MEDICINE for TWO MONTHS!!! Im so angry and frustrated and the worst part is knowing that I have absolutely no power against this major corporation, and not know what companies I can order from that wont use fedex. Currently waiting at their warehouse to finally get my packages after two whole months of going back and forth. Ive been waiting here so long it gave me time to file the complaint.

  Customer Answer

  Date: 11/21/2023

  The other packages tracking number: 717344499226

  716937305158

  

  Business Response

  Date: 11/27/2023

  Dear ********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 709129447019.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited my package in the Fedex dropbox. I assumed it arrived at its destination which was my new employer. All they needed from me was my fingerprints and auto paperwork to prove my identity. I did not realize the package did not get to its destination. I did not get the job because they did not have my fingerprints in time. When I realized the package was not delivered I called fedex. Several days and many many hours trying to resolve the issue. I was told there was nothing anyone could do. I filed multiple claims which were denied. Everything needed to steal my identity was in. The envelope set was lost by fedex. I am asking to be paid back for the money that I paid for the documents in the package. I should be asking for compensation for the job loss. If fedex takes responsibility and pays me what i'm asking I will not proceed further. I just want this resolved so that I can move on.

  

  Business Response

  Date: 12/04/2023

  Dear *********************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We understand you placed this package in a self-service drop box. We can confirm the drop box has been serviced several times. We have exhausted all search efforts to locate this package. We maintain the decision to deny your claim.
  
  We hope this information is helpful. Thank you for your patience in this matter.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated "Delivery exception Customer not available or business closed". First, this is not a legitimate reason. The real reason involved a dog running freely on a rural farm property which had some protection and safety issues for delivery drivers. The dog was given up to ************** after months of professional training that couldn't correct the problem. Next, I tried to reach my FedEx ************ center in *********, ** to tell them the black dog is gone and the site is safe. It's impossible to reach anyone by phone at a distribution center. Not even FedEx customer service can reach or send a message to a distribution center. I was told the only way is to update my Delivery Instructions, which I did and to date no one has read because I keep getting "Delivery exception Customer not available or business closed". I have used the option to Hold at FedEx Location, Dollar ******************** FedEx stores whenever the shipment level is above Ground Economy. The problem, which is mushrooming into a big problem, is the Ground Economy shipment level won't allow Holding at Fedex location, so stupid, the distribution submits delivery exceptions without any actual attempt to deliver four times then return to sender. The solution is simply reading Delivery Instructions, the dog threat they were worried about is no longer an issue. I had to create this BBB complaint because there is no way to get a message through other than following a truck into someone's driveway and telling them to read instructions and update the exception status which I'm not even sure they can do. I've heard of delivery bans happening in other states to businesses with no way to resolve it. FedEx should also flag these when the label is created and not even ship it from origin and inform shipper to upgrade from ground economy or use another service. We have the technology for this and it's a waste of fossil fuels and resources. Read the Delivery Instructions, update the status! Track ************

  Customer Answer

  Date: 12/04/2023

  This complaint is satisfactorily resolved and needs to be closed. Thanks

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is now the 3rd time that packages are delivered to the wrong address!!! What are your drivers illiterate? In the Wentworth subdivision, my address is ********************************************************** ** and they continue to deliver to my neighbor who is address is ***** - it's not the same if they read the house numbers!!!Maybe they should take a reading test!!! This is unacceptable that I have to chase my packages. Either get rid of your lazy incompetent drivers!!!This continues to happen!!!! Tracking #: ************ - who is the idiot driver!!!

  Customer Answer

  Date: 11/27/2023

  If you actually read my message the tracking number was listed. Reopen this and send asap. Unreal

   

  703185136633 tracking number in the original request

  

  Business Response

  Date: 11/30/2023

  Dear *****, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 703185136633.
  
  Your concerns that delivery information was recorded for the shipment at an address other than yours on multiple occasions, have been brought to the attention of the station manager responsible for your FedEx Ground operations.
  
  An internal review was done and changes have been made in your area that should alleviate this issue.
  

  On behalf of FedEx, we regret any inconvenience you were caused. 
  

  Respectfully, 
  

  FedEx 

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $222.22 for the ************* ************************ to shipped my purse with my license, bank card, credit cards and gastritis medicine Next day Air Priority Delivery. My package was supposed to have been delivered on Friday morning or at least by 12:00pm but FedEx keeps changing the delivery date as they please. First they said they attempted delivery in Friday which was not truth because I work from home and nobody from FedEx came to deliver a package or even left the we miss you sticker, also I been calling FedEx trying to explain to them The importance of getting my package and they keep saying we are taking notes and. ****** however, you did not pay for a Saturday delivery and the ************** where my package is will Not deliver until Monday. I contacted FedEx this morning and **** the Rep.. **** spoke to me said they had load the package into their delivery van at 6:00am and was out for delivery, I did their survey and immediately after that, I received a text message saying my package was delay for a Tuesday delivery now. I cannot longer expressed any more the importance of getting my medication, I am starting to experience pain due to my gastritis condition being unattended with taking the medication for almost 6 days now, I dont even have my insurance cards because FedEx is holding them hostage along with my license, bank card, credit cards and medicine, I am supposed to work from the office tomorrow and my work ID to enter the building is also there, I keep calling them and they keep treating me like if I was an idiot. I called again and the other Tep. ******* or ******* said they did not had the correct address and because of that they will have to deliver tomorrow. She was asking me if my building had a package room or an intercom and what would the intercom to my bldg. did. They are always delivering items to my apartment complex and are very well acquainted with what we have and how the deliveries work. I also have provided them with my cell phone so they can call me and they keep ignoring me and changing my delivery as they please. I want a return of the over priced shipping fees I paid and my purse and medicine bottle before I end up at the ** for the Holiday because of their failure to do the job they got paid to do and their breach of Contract. Is truth I did not paid for Saturday Delivery because I paid for Priority Overnight Delivery so my package could get here by me on Friday, November 17, 2023.

  

  Business Response

  Date: 11/21/2023

  Dear : *********************:

  
  This is in response to your inquiry addressed to the Better Business Bureau.

  
  Our records indicate the shipment on tracking number 774132610831 was delivered at 1:04 PM on November 20, 2023.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. We will now close this case.

  Respectfully,

  FedEx

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20894166
  
  I am rejecting this response because: I strongly believe FedEx company should be responsible for the behavior of its employees.  The shipper did not pay for the shipping fees, I paid from my account the Priority Overnight charged of $222.22 and the company "FedEx " breach its contractual obligation to deliver my package next day priority and instead held my package for an additional 4 days counting the day they failed to deliver my package.  They did not attempt to have its driver return on Friday to deliver my package as it was paid for, it was more convenient for them to allow its driver to lied and said nobody over the age of 18 was home to sign for the package.  This cause monetary harm to me because I had to ask my sister to lend me money because that package was containing all of my cc, bank card, insurance cards, medicine and my License.  I ************************ this on Friday on or around 1:15pm when I contacted the company about the status of my package and to find out why the delivery was delay as per their email message herein attached.  They intentionally lied about none one being home to accept the package to justify their contractual obligation, however and what they were not counting with was the fact that I worked remote on Fridays, and I was in my apartment all day willing, waiting, and able to sign for my package which I so desperately needed for my medicine but also because I needed my bank card to purchase items like food for my son and I, and other household necessities I needed.  I definitely, do not accept the lack of responsibility and r bad faith from the company after they are paid, and I still want a refund because for 4 days sipping the cost was only $69.99.   Also, they are saying to contact the shipping company because they know it is a dead end as per the attached email and FedEx lies about the false attempt to deliver my package on time which I am stated again, they never even attempted to deliver on Friday and after many calls, they try to excuse the driver by saying it was a new driver who did not knew the address.  At 10:23am the status to the shipper was that they tried to deliver but nobody was home to sign at 10:34am I received a message saying my package was going to be delayed, they need to learn how to cover their failure to deliver packages a little bit better.  I did not paid FedEx for a ground shipping service, I paid for a FedEx *************************** and they failed to provide me the paying party the service I paid for and I request a refund for the difference since I got a ground shipping instead. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/11/2023

  Dear ****************:
  
  This is in response to your rejection addressed to the Better Business Bureau.
  Our records indicate the shipment on tracking number ************ was delivered at 1:04 PM on November 20, 2023.
  
  We regret this inconvenience to our customers as we work to address temporary service delays concerning your tracking number ************, which was caused by significant holiday package volumes and ongoing industry labor shortages.
  
  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The account number that was used would have to be the one credited. They will have to reimburse you for the shipping.
  
  The shipper can contact FedEx for any assistance that they require with a credit request.
  

  Respectfully,

  FedEx

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20894166
  
  I am rejecting this response because: I have already responded to this message.   I still reject this business response.  They accepted payment for a priority overnight package, therefore, they should be hold accountable.  Why do big corporations/business should get a free pass when they don't deliver according to the services customers were charged for?  I did not receive the service I pay for.  I am not disputing that my item was not deliver, I am disputing the fact that it was not deliver when it was supposed to.  I paid for priority overnight to be delivered on 11/17/23 not on 11/20/23 and that was delivered on that day after many calls to FedEx customer service because they were trying to get away with an 11/21/23 delivery.  I still strongly believe that I should be compensated and refunded some of the $222.22 I paid for a priority overnight delivery because of their failure to deliver on time.  As it clearly shows on the attachments, I provided before, a 5-day delivery fee was only $69.  I did contact the other party involved, but they were not the ones responsible for the failure to deliver as paid for, it was FedEx and they made that very clear on their email.  
  

   

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 8th from a company I order from in a regular basis. They recently switched the shipping service to Fed Ex. My package was supposed to be delivered on Nov 16th per the text and email Fed Ex sent me. Around 2pm I checked again and it now had a big red exclamation point that stated delivery exception. I called Fed ex and after numerous attempts to talk to someone I was told that it was transferred to the local **** and it was them that did not deliver my package. The post office was closed by the time I received this info so I called them the next morning. They told me the package is definitely with Fed ex and was never transferred to them. I then called Fed ex again and was told that the package was to be delivered by end of the day. Around 3pm I received a text that my package was delivered with a photo. I was home the entire day so I looked at the photo and realized it wasnt even my house. Again had to call fedex and was told they couldnt do anything about it and the original sender had to contact them. I called the company I ordered from and they have never heard of such a thing. They offered to send a replacement order to a different address to see if that would work. I shouldnt have to send purchases to a different address in order to receive them!This is not the first issue with Fed ex. They regularly deliver my packages to the wrong house or delay them for many days for no reason. They refuse to help me with any of these situations.

  

  Business Response

  Date: 11/30/2023

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number 786135751609 was received.

  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************  ext ******, Monday - Friday CST and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx
  

  
  

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20893424
  
  I am rejecting this response because: since my original complaint fed ex has had a fair amount of time to look into this. *** tried to contact fed ex numerous times and was told this was out of their hands and the shipper had to contact them. Upon speaking to the shipper if my product they said they have never heard of such a thing and kindly sent me new products to a different address that normally gets their deliver. I do not believe fed ex will be getting back to me.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/05/2023

  Dear *************************,
  

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  As discussed, the appropriate management has been notified of your concerns regarding the the handling of the shipment traveling on package tracking number 786135751609.
  
  Please accept our sincere apologies for any inconvenience we may have caused you.

  Respectfully,

  FedEx

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20893424
  
  I am rejecting this response because: I received a voicemail from a fed ex customer service rep ****************** style="font-size: *****rem; -webkit-text-size-adjust: 100%;">that the plant manager should have already called me about this issue and I have not received any call from them to right this situation.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking # ************ On 11/16 I ordered a pair of sneakers for my daughter. I paid almost 40 extra dollars to have them Overnighted because she needed them for a tournament. I checked the tracking the next day and there was absolutely nothing! I called DTLR and after researching per DTLR my package was never picked up by FEDEX! They had to refund my overnight fee! I was told they would be delivered Sat. No shoes Saturday. They are scheduled to be delivered today. I just checked and they are not out for delivery. This is literally my 4th BBB Complaint on FedEx. The service is terrible! I want my purchase today!

  

  Business Response

  Date: 11/22/2023

  Dear *****************************:

  Your report to the Better Business Bureau regarding tracking number 786486326628 was received. ?? 
  
  After further research, our records indicate your package was tendered to FedEx on Friday November 17, 2023 with a commit date of Monday November 20th 2023, the next business day.  This shipment was delivered on November 20, 2023 at 9:33 a.m. local time.  
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  Respectfully,
  
  FedEx  

  

  Business Response

  Date: 11/28/2023

  Dear *****************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. ?? 
  
  After further research, our records indicate your package was tendered to FedEx on Friday November 17, 2023 with a commit date of Monday November 20th 2023, the next business day.  This shipment was delivered on November 20, 2023 at 9:33 a.m. local time.  
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully,
  
  FedEx  

• Initial Complaint

  Date:11/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tracking number ************, overcharged for postage.I sold an item ***** PlayStation 5 Console) on mercari with a FedEx label provided by *******. The mercari sent an email showing that my shipping label was charged Package weight: 19 lb 9 oz, Adjusted label: 20 lb ($50.00). I weighed the package before shipping and the actual weight was 15 lb(14.8lb) on my scale. The tracking number ************ scanned on the FedEx website was 15 lb. You overcharged for postage. I have shipped over 10+ PS5's and have never been charged 19lb 9oz for a shipping label. Fedex charged $50 for shipping label, Please refund the $25 label fee.

  

  Business Response

  Date: 11/24/2023

  Dear *******************, 

  Your shipping transaction was negotiated with a third-party merchant shipping platform.  It is regrettable if the FedEx pricing structure may not have been explained to your satisfaction. Just as you paid (Mercari) for the transportation billing on this package; any refund or adjustment requests should be made through them.
  For more information regarding ******** shipping tips and dimension requirements for creating shipping labels, please visit:

  
  ***********************************************************************************

  
  Dimensional charges were assessed due to the dimensions of the shipment recorded as 19x17x8 and shipped FedEx Ground.  Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.

  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  
  Respectfully, 

   

  FedEx   

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20893191
  
  I am rejecting this response because: It is FedEx Home Delivery and dimensions 19x17x8. The shipping label fee for the Mercari is $28, not $50, and the $50 label fee is for the 19 lb 9 oz weight reported by FedEx.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/05/2023

  Dear *******************, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  Just as you paid Mercari for the transportation billing on this package; any refund or adjustment requests should be made through them. As a courtesy, we have verified that all FedEx shipping charges,  reflected for this shipment ************, were for a 15lb package.  
  
  For additional support, you may obtain rate estimates for shipments being tendered directly to FedEx, at FedEx.com Rate and Ship.

  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  
  

  Respectfully,

   

  FedEx   

   

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago a fex x driver pull in my small round about driveway with a 24 ft truck ,which i have slate stack stone stacked on both sides of round drive way .When i seen her pull up i went out there and told her she is going to have to back out becuase her truck wont fit aound the drive way she said "dont tell me how to drive my truck it will fit" she jump in her truck and started going forward as im yelling at her not to! But she proceeded anyways and ran over both sides of slate stone destroying both sides she didnt even slow down knowing she climing the stone on the driver side first the the passenger side destroying both sides of the driveway .she pulled out the drive way then stop at the neighbors house to deliver package and i said what the f$%^ is wrong with you even my neighbor said thats f$%% up you destroyed his property..i call to make a complaint and they said that shes scared to deliver to my house cause i cursed at her..i told her in the beginning that her truck wasnt going to fit now the refuse to deliver to my house not only have they said it was delivered when it was not or they'll send it somewhare else like indiana or ** in Michigan. She also has thrown my packages in the puddles out at the road .no one has never returned my call about the destroyed property and still dont receive my packages

  

  Business Response

  Date: 12/01/2023

  Dear *****************:
   
  Your report to the Better Business Bureau was received.  
   
  Our records indicate tracking number ******************** was returned to shipper at 1:25 p.m. on November 20, 2023.   

  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************************************  **************** has contacted you and addressed this issue.

  In regards of the reported damage to your property local management has requested additional information.  Once it's received your request will be referred to our claims adjuster and a claim's representative will contact you in the near future.
  
  We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx