Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,615 total complaints in the last 3 years.
- 5,205 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***************** shipped my luggage through FedEx on July 9th, 2024. Since then, my package has remained in *******, ** and has not been updated since the 14th of July. I have consistently been calling customer service and have reported a case for my luggage that seems to be overlooked. My requests for the case manager to contact me and my complaints about this situation appears to have been ignored and not taken seriously by anyone. I have some of my most important, irreplaceable belongings in this luggage. My makeup, products, and fragile items have most likely been ruined or destroyed other contents in my bag. I do not understand how this situation is able to go a month without being looked into or solved especially considering that other items from FedEx have been ordered, sent to *******, and been delivered to my house. I am tired of calling and not being helped and being the only person involved in this situation that is reaching out. I'm told that these things take time and to continue to be patient when my request to speak to a manager is denied. I've been told that my case manger has been notified about contacting me and that I should be helped within 24 hours which never happens. After a month of lies, zero help, and absolutely no communication back from FedEx I am done. Is there someone in the company that can resolve this situation and get my luggage delivered to me? I need help. My next step will be filed legally against FedEx.
Business Response
Date: 08/08/2024
Dear *************************
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. We regret any inconveniences while the luggage was located, identified by the lost and found, and relabeled for transit. Tracking data reflects that the shipment was delivered at 4:23 on August 7, 2024.We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we regret any inconvenience to you for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was out for delivery on Friday 8/2, which didn't make it, next date was Monday 8/5, I have been here all day waiting for this, then I receive that message, unable to deliver, and what is the security restrictions? They lie when they say attempted to deliver. Our driveway is long and I think that's part of the problem but they have never said that. We put out signs with the address as well, trying to help. I'm frustrated and spent alot of money in shipping fees to have to wait this long. I just want my stuff.Business Response
Date: 08/08/2024
Dear Candy,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 2:25 p.m. on August 6th, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. Is there a good phone number you can be reached at?
Respectfully,
FedExCustomer Answer
Date: 08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************************************************Thurmont, MD 21788Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx closed the case investigating my lost, incorrectly delivered package without ever contacting me. Had they came here or called me I'd have provided proof my porch is neither at ground level or blue. Their photo proof shows two packages yet it came across as delivered. How can that be off a single tracking number? It angers me I am the principal and was never contacted for any input or info. Mad in ******.Customer Answer
Date: 08/06/2024
I reviewed the most recent email. I see it is incorrectly against FedEx credit union? It is an issue with FedEx package delivery. I have no idea how the credit union got into this. My issue was over a missing package. They closed the investigation without ever contacting me to prove my house and porch were not what they provided for proof of delivery. I wish no delay in my concern and complaint going to the wrong corporate location for FedEx shipping issues. ***Business Response
Date: 08/20/2024
Dear *******************,
My name is **************** with FedEx Service Recovery Team located at the Corporate Office in ********
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of ******************************************
As discussed we will continue in our efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am compelled to file a formal complaint against FedEx for their apparent negligence and lack of action regarding a case of lost luggage, which has left me feeling utterly helpless and disregarded as a customer.Details of the Complaint:On July 26, 2024, I utilized FedEx's services to ship three pieces of luggage from *********, **, to ********, **. While two items were delivered, onean orange fabric suitcasehas gone missing with no updates since its last recorded location in ********, **. The disappearance of this luggage and the subsequent lack of updates is unacceptable and reflects poorly on FedEx's commitment to customer service.Efforts to Resolve the Issue:Despite exhaustive attempts to resolve this matter through every available avenueincluding direct interactions with FedEx store staff and numerous calls to their customer serviceI have received no substantial assistance or acknowledgment. My numerous tickets (ticket numbers: C-158019665) have seemingly been ignored, and the responses (if any) have been grossly inadequate, leaving me in a state of prolonged uncertainty and frustration.Impact of the Issue:FedExs inaction not only exacerbates the distress associated with losing valuable personal belongings but also significantly undermines my trust in their ability to handle their customers' goods with the necessary care and responsibility. The situation is highly unreasonable, and the lack of support or even basic communication from FedEx has made me feel extremely vulnerable and neglected as a customer.Resolution Sought:I demand a thorough and immediate investigation into the whereabouts of my luggage and insist on a resolution that includes appropriate compensation for the mishandling of my property. The lack of responsibility shown in this matter must be addressed, and I seek BBBs intervention to ensure a fair and prompt resolution.Business Response
Date: 08/20/2024
Dear **********************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:29 a.m. on August 12, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**********************23176 SE 49th CtIssaquah, WA 98029Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting on a package from FedEx. The package had 2 brand new IPhones in them.The tracking information states that the driver tried to deliver my package which is a lie because I took off to be here all day and no one came. The driver never left a door tag which is policy and to me this seems like someone is trying to steal my devices. I have a premature newborn and I need my phone to contact her doctorsBusiness Response
Date: 08/07/2024
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 12:18 p.m. on August 6, 2024.Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Initial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** ********* ordered and expected by 8/3/24. Two delays and two days later no package, no reason as to delay. Yes, an inquiry has been opened and they have ***** hrs to look into it. In the meantime the *** needed ********* is not available and no reason whyBusiness Response
Date: 08/06/2024
Dear *************************,
I am with the FedEx Service Recovery Team located at the Corporate Office in ********
This is in response to your inquiry addressed to the Better Business Bureau.
Thank you for bringing your concerns to our attention regarding tracking number #************. I am now showing that this package has *** delivered on 8-5-2024 at 2:47 PM. and we apologize for this transit delay.
Respectfully,FedEx
Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************8336 Young ******************, AL 36116Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE FEDEX DELIVERY WAS DROPPED AT THE STAIRS AT MY COMPLEX, I AM OUT OF TOWN AND IT IS SITTING OUT IN THE MIDDLE OF THE ELEMENTS AND POURED RAIN LAST NITE. THIS IS ABSOLUTELY RIDICULOUS AND LAZY OF THE FEDEX DRIVER TO JUST DUMP THE BOXES WHEREVER THEY FELT.Business Response
Date: 08/09/2024
Dear ***,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx business account used at work has been billed multiple incidents of Late Fees. I believe that it is unfair for us to be charged these fees for the following reasons:1. Our company was enrolled in automatic debit, which would process a payment from our primary bank account for total amount due. Apparently, we were taken off auto-debit, but never received any notification regarding change in the payment method.2. While we were taken off of auto-debit, we had no online access to ************************** at all, due to an account issue, meaning that I was not able to check on the invoice details or schedule payments online.Business Response
Date: 08/20/2024
Dear *********** ****,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the late fee charges made to your account. As noted in previous emails, additional information is required to complete this research.
Please provide your tracking number, account number and invoice number if applicable.
On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/26/2024
Good morning BBB Team,
I was unable to fetch the tracking numbers related to this complaint, but I was able to compile a spreadsheet that organized account numbers, invoice numbers, and the amount of late fees charged.
Please have this reviewed and forwarded to FedEx Team.
Thank You,
Customer Answer
Date: 08/26/2024
Complaint: 22093431
I am rejecting this response because:This issue has not been resolved yet.
Please see attached spreadsheet for 14 instances of late fees that were charged.
Sincerely,
*********** ****Business Response
Date: 09/11/2024
Dear *********** ****,
Your report to the Better Business Bureau regarding late fees was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************ ext ******, and refer to your tracking number when calling.
We appreciate your patience while we work to resolve this.
FedExInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered. Very small lamp from ******* and they sent it via FedEx. I have standing delivery instructions with FedEx. When the package didnt arrive I call wayfair 8/1/2024 and they said to call fedex, I did on 8/1/2024 and asked where they delivered the package. FedEx said they put it in a lockbox. Lie #1 Unfortunately we do not have lockboxes for use for anyone other than ***** They are small boxes with a key that goes in your mail box. I asked FedEx what building they delivered the package to I was going to try to find it. They promised to call me and tell me that evening. They did not call me Lie #2 when I called FedEx today 8/5/2024 they told me they had closed the case and to call wayfair, that FedEx is not responsible in any way for the package that they delivered it to the right address Lie #3. Then they said it was untraceable Lie #4. I really really dislike the business practices of FedEx they do not care about the packages getting to the right place. They have people in customer service that lie and put false information in the computer about what your call was about Lie #5. and dont care about you or the package. They are not to be trusted. With all the high tech and AI tech of todays world they are either behind the times or have really bad business practices or they just dont care and ie to keep up their metrics. Either way if you need to send a package do not use FedEx. They dont care about anyone but themselves. I am handicapped and they dont care about that either. Bad bad business practices. I would like an apology and a reason for all the lies.Business Response
Date: 08/06/2024
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 4:49 p.m. on August 1, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This delivery by fedex has not updated tracking in 5 days, when I called fedex the regional center in ************ first told me they have the package but don't have a delivery date yet (which I don't understand at all), and when I called the next day they are saying they haven't received the package, I find this self conflicting response to be unreasonable, as a shipping company they should be responsible for knowing the location of their packages. Inside of the boxes are very valuable personal items of mine, not only economic but also personal emotional values. I find this unacceptable Description of goods: Books, paintings, shoes -Merchandise Value: 700 USD -Color: various -Quantity of each item: 3 paintings, 5 books, around 6 pairs of shoes -Brand: ******************. etc -Serial/Part Number: -Model Number: -Material/Made of: -External markings on the box: HomeDepot Heavy Duty Medium Box 4, shipping labels from lugoess taped outside of the box and inside the boxBusiness Response
Date: 08/14/2024
Dear *************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
Our records indicate that your shipment was delayed while being processed at our local facility. Tracking data reflects that the shipment was delivered at 7:56 p.m., on August 8, 2024.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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