Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,615 total complaints in the last 3 years.
- 5,204 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from ******* 10/13. All info from ******* & fedex originally said delivery 10/15. Then began a long weekend of promised delivery dates/times & it was finally delivered yesterday AM after all help had gone back to work or school leaving to young women to try to assemble the platform. I had to add the assemble package for $59 which fedex said they could reimburse. I was told so many different conflicting things making this the worst delivery experience ever. I cannot download the delivery messages I got but I believe if you use the tracking number from fedex it will give you part of the frustrating journey. There were also numbers of phone calls where I got different messages from the recorded one connected to the tracking number but denied/ changed completely when I spoke to a help center employee. The fedex tracking number is : ************.
Business Response
Date: 11/02/2022
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our local sorting facility. Tracking data reflects that the shipment was delivered at 10:59 p.m. on October 17, 2022, to which you have confirmed receipt.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. As a one-time gesture of goodwill, arrangements have been made to refund the cost of hiring a technician. A check has been requested in the amount of $59 for this cost.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExCustomer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The driver who deliversy to *********** delivers packages to the wrong home constantly. It's obvious when he does this as he doesn't take photos. Just picks 1 home to dump all packages for our sub-division. I've called customer service multiple times to complain about this and nobody from ************* will call me back. So I'm using BBB to escalate this to corporate in hopes of seeing a resolution regarding my package delivery.Business Response
Date: 11/03/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are naturally concerned to learn of the circumstances that prompted your complaint. After receiving the information, we have forwarded the complaint to FedEx *************** for further review. Because the specific details are of a confidential nature, I cannot provide any additional information regarding the pay rate.
We truly regret the difficulties caused, but we trust this information is helpful.
Respectfully,
FedExCustomer Answer
Date: 11/03/2022
Complaint: 18309254
I am rejecting this response because:
I asked for a call from *************. I want that follow up call. And they didnt even have the correct name. My name is ********.
Sincerely,
*****************************Business Response
Date: 12/07/2022
Dear *****************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address.
This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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