Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,613 total complaints in the last 3 years.
- 5,215 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refused a FedEx ground package from Thermo ****** Scientific on July 17, 2024. The FedEx delivery driver said the package will be returned to the shipper on July 17, 2024. Please review the FedEx tracking history for FedEx tracking number ************ and FedEx cases C-********* and C-*********. You will see that the FedEx package has been in an internal back and forth at the FedEx **************** location since July 17, 2024. I spoke with over 30 FedEx representatives and a local FedEx representation at the station who said the package needs to be pulled from the FedEx trailer and returned to the shipper. I still have no result and the tracking that mentions the package was attempted to be delivered on August 03, ********************************************************* **************** and needs to be returned to ******************.
Business Response
Date: 08/13/2024
Dear: *******************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on 8/12/2024 2:11 P.M.
We regret any inconvenience you experienced as a result of this situation.
Respectfully,
FedExCustomer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.Thank you very much for resolving this issue.
Sincerely,
*******************2004 Le ********************, VA 23229Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was expecting an important document from a new job. I tried to add delivery instructions via online and phone but the system was down, and support said they don't do that.The call support has little control over what they can help or actually do and will make up protocol and policies that management will then say don't exist. TLDR: They said FedEx does not delivery to apartments/communities with a code to enter. So they expect everyone to go pick up at the ************.Business Response
Date: 08/05/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number 777759119550. Our records indicate one delivery attempt was made at 10:39 a.m. on Saturday August 3, 2024. The package was picked up from a FedEx facility at 10:50 a.m. on August 5, 2024 signed for by ********************On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx Delivery Driver continues to refuse to delivery packages to the Tenant's Door. I have filed numerous complaints and created multiple Case numbers. (I attached in a screen shot) . This started when this new driver acquired this route back in Early 2024. We have always had FedEx deliver to our doors in the past as do thew rest of the courier services ***** Amazon) They all deliver to the tenants door but in early 2024 this driver for FedEx started leaving packages in the leasing Building in a non designated location that was never set up for packages to be left. I'm disabled with a bad knee and live on the 3rd fl of my apartment building (2 flights of stairs) and cannot "lug" packages up the stairs when the delivery driver is suppose to do that as part of his job. I have a contact with the Station Manager in *******, ** and have complained numerous time as well as filed complaints but the driver isn't getting the message. The contact I have at the *********** in *******, ** is ***** (Operation's Mgr) ************. I have a number of deliveries that are very heavy and I cannot carry them up two flights of stairs. This is the job of the driver from FedEx. My delivery instructions explicitly state to NOT deliver to leasing office but to deliver to my front door in my building. It's also on the label of the package from the online retailer. The only way I am able to fix this is to open a case number before the package gets delivered so that the driver is told about it but this shouldn't have to be the case every time I order from an online vendor who uses FedEx as their point of delivery service. I have watched the driver when he comes to our complex and watch him bring all the packages into a building that was never designed to leave packages except for Amazon as there are amazon lockers for their packages only. This practice needs to stop as this gives me anxiety every time I order items from places that use FedEx.Business Response
Date: 08/07/2024
Dear : *********************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking #************ to your address of ***************************************************
I have spoken with local management and they have advised that they contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
We have also reached out to the AO/contractor to address this with all the driver(s) that service your location.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/08/2024
Complaint: 22087050
I am rejecting this response because: ***** (Operations Manager) from FedEx did call me on Monday, August 5th but he has been the one who I have been in contact with all along and I here the same thing and it will be taken care of, so I don't have any full confidence that this time will be any different.Here is a number of case numbers filed with previous issues and the people I have spoken to in the *********************** It would be nice if I was contacted by a Senior Manager other than *****, just so I have another point of contact.
Case # C-********* & C-146623566
Case # C-********* [delivery issue] & C-********* [complaint] (6/6/24)
C-153630716 Ley 6/25
C-157198685 ******* 7/26
C-157953492 ******* 8/2
Contacts: **** & *********************** from Escalations Dept.
Sincerely,
*********************Business Response
Date: 08/13/2024
Dear : *********************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking #************ to your address of ***************************************************
I have spoken with local management to advise that you were requesting a local station manager to contact you, and they have advised that they have made contact with you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************************************************, ********Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Fedex driver for my area continuously misdelivers my packages and Fedex refuses to assist me or hold the driver accountable. The first agent I spoke with today mocked me and refused to allow me to speak to a Supervisor. I am in another state dealing with the death of my Step Father and have no way of tracking my package down. I have filed complaints with Fedex previously and nothing happens as a result of it. Yesterday, my daughters back to school clothes were misdelivered.Business Response
Date: 08/07/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************Parker, CO 80138Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was supposed to deliver my package on August 1st. The driver lied and said they attempted delivery but I had camera proof that no attempt was made. They rescheduled the delivery for August 2nd and I waited all day and the package was again not delivered. FedEx has stolen my package and it unable to produce my package.Business Response
Date: 08/12/2024
Dear ****************:
Your report to the Better Business Bureau regarding tracking number ************ was received.Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
Our records indicate that your shipment was delayed while being processed at our local facility. Tracking data reflects that the shipment was delivered at 11:12 a.m., on August 6, 2024.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**************************************, NJ 07003Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I used easyship that recommended that I used fedex so I did to ship something to someone in ******** and my package never got delivered and was taking by customs even though I got an email stating my packaged had cleared customer and would soon be delivered which it never was *** every time me or the recipient called we'd get a different answer or they would give us email addresses or phone numbers that wouldn't work and when I finally filed a claim they denied it saying it didn't meet the requirements but im trying to figure out why they would send me an email saying it cleared customs but is now in customs possession and I would either have to pay $600 to have it released or $300 to have it returned to me and in the claim I didn't even ask for the retail value of the items I just want the $524 that was the cost of the items in a used condition even tho I purchased both brand newBusiness Response
Date: 08/30/2024
Dear Customer:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 776929470325.
We will continue to work towards a resolution and provide updates to you when they become available.
On behalf of FedEx,we regret any inconvenience you may have encountered.
Respectfully,FedEx
Customer Answer
Date: 08/30/2024
Complaint: 22085589
I am rejecting this response because: this is completely ridiculous you guys give me email addresses that either don't work or don't respond or im being told I have to pay the broker fees to have it returned this isn't right
Sincerely,
*******************Business Response
Date: 09/09/2024
Dear ***,
The shipper must secure their own Broker for custom's processing to return the package to the sender. If a broker is not secured, the package will be abandoned.
A claim has already been processed in the amount of $100.00 according to the FedEx Terms and Conditions.
Respectfully,
FedexCustomer Answer
Date: 09/09/2024
Complaint: 22085589
I am rejecting this response because: no where did it say that I must secure my own broker and on top of that you guys told me to use you fedex preferred broker but gave me links, emails, and phone numbers thar were no longer in service as for the $100 that was a good faith payment and not at all apart of the claim because I'm nitbsure how stupid you guys think I am but I would never have accepted any type of settlement that was $100 for a laptop iPhone and a custom piece of art that I had multiple offers of at leat $1000 that I was doing you guys a favor by not including it in the claim and I did yall another solid by only asking for the lowed used market value of the items anyways
Sincerely,
*******************Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx not only delivered a package of mine to the wrong address, on top of that they concluded that they successfully delivered the package to the correct address when I can verifiably prove them wrong and suggest that I go back through the vendor instead of correcting their mistake.The place they delivered the package to was *****************, which I called and told them when I recognized the building in their delivery photo. A simple ****** Maps search will tell you which place is ***************** and which is not.Business Response
Date: 08/06/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 713197002773.We are unable to retrieve package after several attempts by driver. The Ground facility manager called you on August 5, 2024, to provide information. We understand you have
contacted the shipper regarding the package.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having constant problems with deliveries being left where I called not to, thrown on ground in driveway or not attempted delivery at all. Can someone call me please.? I was assured months ago this wouldnt happen again. Still is.Business Response
Date: 08/21/2024
Dear ***** *****,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 27703140387.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 08/21/2024
Complaint: 22085044
I am rejecting this response because: same thing keeps happening even though you said it will be addressed.
Sincerely,
***** *****Business Response
Date: 09/13/2024
Dear ***** *****,
This is an additional response to your recent inquiry addressed to the Better Business Bureau. Our apologies that we may not have answered to your satisfaction.
FedEx takes your complaints very seriously. We understand and are concerned to learn of the issue regarding a shipment being released in an inappropriate manner. We have been trying to reach to further discuss the situation.
Please be assured that this has been forwarded to senior management for review and any necessary corrective action with drivers serving your area. As per our prior discussion, a direct phone number was made available to you to assist with any future shipments and to monitor this resolution. Local management has verified they are in touch with you to further discuss and work for the needed resolutions.On behalf of FedEx, please accept our sincerest regrets for any inconvenience you were caused. Your business is very important to us and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx does not offer any live agents, only dumb bots. I called FedEx to schedule a pickup. The dumb bot asked me multiple questions, which I answered and wasted 15 mins. Not sure if anything registered because I was then transferred to a live agent, who asked me the same questions again. So, an express pickup was finally scheduled. For reference - the pickup number was GVLA3129. There was a 2 hour window given to me. The driver came 2 hours outside the indicated window. He did not scan the return label, so I could not locate the package after it was picked up.I called FedEx, and I could get past the dumb bot as the tracking number was nowhere to be found in their system, and there is no live **** I saw the package siting on my doorstep a couple of days later. No notification, no ringing of the doorbell by the delivery guy,, nothing. It could have easily been picked up by someone else. Will FedEx take any responsibility then?Since FedEx does not have any concept of customer service, with no other option, I posted on ******** Someone from FedEx again asked me a bunch of questions but could not provide any solution.Now, I have to reach back out to the recipient, get another return label and start the process with the dumb bot again.Business Response
Date: 08/21/2024
Dear ************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of your shipment.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.Information regarding various methods to contact FedEx are available at ********************************************************************************************************************** satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx,we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/12/2024 I ordered an iPhone 15 online from ******* Wireless. The item was received by FedEx in *******, ** on 7/15/2024, FedEx tracking# ************. According to FedEx, the item was missing (possibly stolen) from the box. I reported this issue immediately to ******* on 7/16/2024. On 7/30/2024 a fraudulent purchase was made in my name online with ******* for another iPhone 15; I contacted ******* immediately and they canceled this order. On 8/02/2024 someone came to my home looking to buy a vehicle based on an add placed on ******** Marketplace. I did not place any ads but my address was giving out by an individual I do not know. I believe whoever at FedEx stole my phone also stole my personal information; now I am a victim of internet fraud. Also, FedEx still has my tracking number OPEN. I contacted FedEx again, but they are doing nothing to assist in this matter. The FedEx case number is C-156599529 Ref-*****. This same situation happened to a colleague of mine who also lives in the city of *****, **. Someone at the FedEx Warehouse, *******, **, is stealing items!Business Response
Date: 08/07/2024
Dear ***********************
Your report to the Better Business Bureau regarding tracking number ************ was received.
The issue has been documented on case number C-156599529. It was brought to the attention of appropriate management and security, to be addressed internally. Per our discussion, your case has been closed after our investigation was completed. Regrettably the package was damaged and the contents were not recovered. As your financial arrangements are with the with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies. The shipper may contact FedEx for any needed support on their claims processes.
FedEx takes your concerns very seriously. However, any results of ongoing investigations or employee discipline will remain confidential. We recognize the importance of protecting our customers personal data. As a trusted global company, we are committed to compliance with local and international data privacy laws and standards. Additional information is available for your review at *********************************************************************************************************************
On behalf of FedEx, we value the trust our customers place in us, and regret this was not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.Respectfully,
FedEx
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