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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,615 total complaints in the last 3 years.
5,204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered a gaming PC from NZXT at the end of last month. Do to the amount spent being alot I requested that the package be signed for and not dropped without one. On 7-30-24 I received a email stating my package was delivered and signed for which was confusing because there was noone home at the exact time. So I checked my doorbell camera to see if the package had been dropped and to my surprise it was left on my stairs outside of my porch. So as I continued to read the email it stats that it was signed by *********** Which is my mother who was at work so she could not had signed for it. On camera it shows the FedEx employee dropping the package and never speaking to anyone. I contacted FedEx on 8-3-24 about this issue and was told a claim would be filed and I would receive a confirmation email within 48hrs. From then till now I never received that email so I contacted FedEx today 8-6-24 about any update or reason on why I never received anything. I was told that the issue had been handled and the claim was dropped. Again I was confused because I never received anything or spoke to anyone about the claim, I was then told do to me not being aware of anything the claim would be reopened. I'm reaching out to you at this point because I feel my concern is not being took seriously. There's been apparently a forged signature by FedEx employee and my package was picked up by a stranger minutes after they left I have video recordings of everything and emails proving I purchased the item and also email stating it was signed by my mother which is not true
Business Response
Date: 08/14/2024
Dear *********************************,

This is in response to your inquiry addressed to the Better Business Bureau.

FedEx has been trying to reach you to discuss delivery service to your location. We are concerned to learn of your dissatisfaction with the way shipment ************ was delivered to your property. Management has been advised of your concerns and local research was conducted regarding package with tracking number ************.After escalated research was completed, no alternate information was available regarding the package location. Appropriate escalations were made with the drivers serving your area, any internal disciplinary actions will remain confidential.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper may then contact FedEx for any claims assistance they require.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 3, 2024, I shipped a package overnight through FedEx to ***********************, *******************************************************************************************. The package is full of Apple Equipments such as 15 inch MacBook, AirPods, Apple watch series 9GPS, iPhone 15 Pro Max and ipad with a cash value of ******** plus taxes. Later that night I found out the I was a victim of a scammed. The following day August 4, 2024, I called FedEx and spoke with the representatives requested to stop and cancel the delivery of the package. I requested to ship the package back to me at ******************************************************. The representatives assured me that they created a return label and the package will be ship to me. On Monday, August 5, 2024, I called FedEx talked to the representative begging them to ship the package back to me because it was a scammed. I called several times and spoke with different representatives and they assured me that the package will be ship to back me. They instructed me to create an account so I did. When I got notification that the package was en route for delivery, I called FedEx again to stop the delivery of the package bacause it was a scammed. I asked the representative to stop the delivery and please sent it back to me the shipper. ***** assured me that they were aware of the situation and that the drive mistakenly load the package in the truck. She said that the driver was instructed not to deliver the package. ***** assured me that the package will be shipped to me at ******************************************************** 9:57 a.m. I received notification that the package was delivered to the *********************** *******************************************************************************. I was very devastated and frustrated.FedEx did a gross negligence to me. This could not have happened if they took my instructions seriously. Now, I am facing with credit card debts because I will not able to return the items to get my money back.I want this resolve.Sincerely, ***********************
Business Response
Date: 08/12/2024
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 9:57 a.m. on August 5, 2024. The delivery was completed to the correct address and as scheduled based on the type of service requested for the shipment.  Unfortunately, we were unable to accommodate your request to stop and return this shipment.
Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx

Customer Answer
Date: 08/12/2024

Complaint: 22102174

I am rejecting this response because:
I called FedEx on August 4, 2024 at 11:44 a.m. to cancel the delivery of the package and I talked to the representative and requested to return the package to ******************************************************
Then I called again at 11:46 a.m. to make sure that the delivery of the package was cancelled. I talked to another representative reassured me that the delivery of the package was canceled and that it will be returned to ******************************************************
At this time the package was in *******, ***
FedEx did not cancel the delivery of the package instead it was delivered to ***********************, 10008
****************************************- 7802.
Please see attached phone call logs to FedEx, from Sunday August 4th,2004 till Monday August 6th , 2004 . I would like to see this case resolved in a professional manner.
Sincerely,
***********************
Business Response
Date: 08/19/2024
Dear ***********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Unfortunately, we were unable to accommodate your request to stop and return this shipment.  The delivery was completed to the correct address. Our records indicate your package was delivered at 9:57 a.m. on August 5, 2024.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 08/19/2024

Complaint: 22102174

I am rejecting this response because: I cancelled the shipment on August 4, 2024 at 11: 44 a.m. and 11:46 a.m. However, you delivered the package 22 hour after the cancelation. Therefore, you did not comply with my request . Please see attached phone call logs between FedEx representative and I.

Sincerely,

***********************
Customer Answer
Date: 08/20/2024

Date Sent: 8/19/2024 11:09:40 AM

Complaint: 22102174

I am rejecting this response because: I cancelled the shipment on August 4, 2024 at 11: 44 a.m. and 11:46 a.m. However, you delivered the package 22 hour after the cancelation. Therefore, you did not comply with my request . Please see attached phone call logs between FedEx representative and I.

Sincerely,

***********************
Business Response
Date: 08/21/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
We were unable to accommodate your request to stop and return tracking number 277857404644.
As found on page 152 of the FedEx Service guide; Liabilities not assumed
We will not be liable for, nor will any adjustment, refund, or credit of any kind be
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation,
or failure to provide information caused by or resulting in whole or in part from:
F. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
Here is a link to the FedEx Service Guide for your review. ********************************************************************;
On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/26/2024

Complaint: 22102174

I am rejecting this response because: There is a clear evidence that I canceled the shipment of the package and I requested to return the package to me the (shipper) at 6588 *************************************************  I was assured by many of the FedEx representatives that the package will be returned to me the (shipper) at ****************************************************** Therefore, this is a clear violation of the code of conduct as stated in FedEx policy for the failure to cancel and stop the delivery of the package and for the failure to return the package to me the (shipper) at ******************************************************
Please see the attached call logs on August 4, 2024 at 11:44 a.m. and August 4, 2024 at 11:46 a.m. of my conversations with the FedEx representatives.
To say sorry is not good enough. It does not solve the problem.

Sincerely,

***********************
Customer Answer
Date: 08/30/2024

Date Sent: 8/26/2024 7:45:57 AM

Complaint: 22102174

I am rejecting this response because: There is a clear evidence that I canceled the shipment of the package and I requested to return the package to me the (shipper) at 6588 *************************************************  I was assured by many of the FedEx representatives that the package will be returned to me the (shipper) at ****************************************************** Therefore, this is a clear violation of the code of conduct as stated in FedEx policy for the failure to cancel and stop the delivery of the package and for the failure to return the package to me the (shipper) at ******************************************************
Please see the attached call logs on August 4, 2024 at 11:44 a.m. and August 4, 2024 at 11:46 a.m. of my conversations with the FedEx representatives.
To say sorry is not good enough. It does not solve the problem.

Sincerely,

***********************
Business Response
Date: 09/03/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
On behalf of FedEx, we regret any inconvenience this caused you.?

We were unable to accommodate your request to stop and return tracking number 277857404644.  Our records indicate your package has been successfully delivered to the correct address as provided on the shipping label at 9:57 a.m. on August 5, 2024.
Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 09/03/2024

Complaint: 22102174

I am rejecting this response because: I canceled the delivery of the package on August 4, 2024 at 11:44 a.m. and on August 4, 2024 at 11:46 a.m. and requested to return the package to ******************************************************

Sincerely,

***********************
Customer Answer
Date: 09/10/2024

From the CONSUMER:
Sent 9/3/2024 2:47:45 PM

Complaint: 22102174

I am rejecting this response because: I canceled the delivery of the package on August 4, 2024 at 11:44 a.m. and on August 4, 2024 at 11:46 a.m. and requested to return the package to ******************************************************

Sincerely,

***********************
Business Response
Date: 09/11/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
We regret we were unable to accommodate your request to stop and return tracking number 277857404644.

As found on page 152 of the FedEx Service guide; Liabilities not assumed
We will not be liable for, nor will any adjustment, refund, or credit of any kind be
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation,
or failure to provide information caused by or resulting in whole or in part from:
F. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 09/11/2024

Complaint: 22102174

I am rejecting this response because: Upon realization that I was a victim of a scammed I canceled the shipment of the package immediately to prevent the delivery of the package to the scammer (*************************). See attached police report and my previous phone records indicating that I clearly communicated with FedEx Customer Service Representatives. Therefore, you violated the Code of Conduct policy.

Sincerely,

***********************
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx Center located in **************, MD need to be investigated and shutdown for the scam they are running on customers. If you look at the ******* yelp, and social media review, this location has been falsely reporting delivered and "lost" packages for several years and NO ONE is being held accountable. 9/10 if you have a package coming to this location, it will not be delivered and everyone in the ********* region knows this. Along with many of FedEx customers, I've had several packages over the years stolen by your drivers and enough is enough. Y'all are despicable that you allow one of your locations to BLATANTLY steal from customers who pay you their hard-earned money and refuse to rectify the situation. You call customer service, and they say they'll investigate, and your case goes nowhere. I will make it my personal mission to have the entire company held accountable for the scam y'all are running on customers. SHUT THIS LOCATION DOWN NOW !!!!
Business Response
Date: 08/15/2024
Dear *******************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 5:12 p.m. on August 7, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase from Horizon Hobby/Spektrum order no. SPMUS000046763 FedEx tracking no. ********************** Arrived at FedEx in ************** on 7/30/2024 and hasn't moved since.I have had this sort of problem repeatedly (routinely) with FedEx: Shipment doesn't reach final destination, shipment gets lost, shipment is delivered to the wrong address. The real issue is that FedEx does not create any mechanism where a customer can talk to a real person. This would be easy to resolve with a FedEx customer service person.
Business Response
Date: 08/09/2024
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 9274899992707749973956.
Our records indicate the package is still in transit, the trailer has arrived at Ground Hub facility, and package should be delivered within several days. We call you on August 9, 2024, and
provided this information.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** NO TEXT MESSAGES OR PHONE - EMAIL ONLY **. FedEx in the US removed the ability to report driver unprofessionalism online (EN-GB still has this option). I am not calling and sitting on hold or fighting an automated queue just to report one of their drivers. Driver trampled across lawn and did not respect property.
Customer Answer
Date: 08/06/2024
FYI - tracking number was ALREADY PROVIDED in the "Tracking Number" field when this was submitted, so not sure why you're asking for it again unless the form is broken (in which case the developers need to fix that to stop delays).
Customer Answer
Date: 08/06/2024
See attached - already on the complaint
Business Response
Date: 08/21/2024
Dear M **** Leicester:
This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported to your property. Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.This will be addressed internally with the drivers serving your location.

On behalf of FedEx, we regret the inconvenience this caused. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

M **** Leicester
******************
*********, WI 53223
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For this delivery my package was delivered to a neighboring town with the same house address. I have complained through FedEx's process with no resolution and this is my third BBB complaint. This is an off and on issue for the past 6 years or so. No resolution has occurred.
Business Response
Date: 08/08/2024
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address instead at a neighboring town with the same address has been brought to the attention of local management responsible for your FedEx Ground operations and has been updated. The address has been plotted and will receive an override in the future to make sure we are delivering the package correctly.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 08/08/2024

Complaint: 22099226

While the issue with this particular package has been resolved, this issue of delivery to wrong address has been going on for ~6 years. This is my third BBB complaint. I will not be satisfied until I have something in writing that details how this problem will be fixed. Not just a driver update that will be ineffective in a few months or when a new driver is on the route. I would like a permanent and lasting solution.I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 08/12/2024
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau. We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ********************************* Clarks Summit, PA *****, local management has been advised of your concerns.
We have requested that they reach out to you to explain our moving forward procedure for delivering to your location. Management has advised that they spoke with you to address this and the procedure is better understood.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
****************************
Clarks Summit, ** 18411
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used Fedex for years for business. I log on to ship something today and notice they need my credit card updated. I click on the link and it doesnt work. I open in another browser and it also doesnt work. I try the chat for help and they tell me to call. I call and they say they cannot verify my account with my address on file- the address I can see clear as day when I log in. Phone rep ***** (at Fedex Location SAORC065, refused his whole name) says addresses dont match. I recently moved so I give him old addresses but those arent right either. But I can SEE my correct address right there logged in. I ask for a supervisor for help since I see my correct address and I have had this account for years. ***** denies me a supervisor and any help accessing my account. I repeatedly beg for a supervisor with help verifying the account and he refuses because my address isnt correct, but it IS. I was denied further help with no where to go. This is an insane business practice and I still do not have access to an account, with no other means of resolution or higher authority.
Business Response
Date: 08/09/2024
Dear ******,

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I build custom domino tables; I shipped one of my tables to a customer who lives in ***********, ***** the table was a surprise birthday gift for her husband. I packed my tables with enough protection (bubble wrap and corner protectors) to prevent them from getting damaged during the transport. The package was shipped on July 1st, 2024, and was received on July 6th, 2024. I received a text that day from the receiver with pictures showing the box torn in a corner and the table cracked on one of the corners, the images showed that the box was just tossed around and thrown around like a piece of garbage. I take pride in my craftsmanship and the fact that the item was damaged during the shipment upset me. I then filed a claim with the FedEx ****************** I uploaded all the photos to sustain my claim, FedEx kept giving me the run around asking for more proof, The proof is in the pudding. All pictures show clearly that the package was treated like a piece of garbage that you dispose of in the trash. Now today I received an email stating that my claim was denied because I was not the shipper, I submitted all the proof of my business and website photos of my tables and still, they wont take any responsibility for their unprofessional and mistreatment of peoples packages that are paid with their own hard-earned money. I demand FedEx to take ownership of their screw-up and compensate for the damages. They are the worst company to use for shipping.
Customer Answer
Date: 08/15/2024
the FedEx Tracking number is *********** and the case Claim number is C-154967405. Further more, I shipped another table and the same thing happen, where the package was received Damage, I will attached photos of that table a** well.
In addition to my complaint, on Friday, August 10, I received a package at my work place when the FedEx driver hand me the package, the box was smash, I question why is my package in that condition and the FedEx delivery person reply" this is how we do things" a very disturbing respond, that make me believe that FedEx does this with everyone packages and its not right.
my second claim with FedEx is C-159021453 and Tracking#************ photos are uploaded above

Business Response
Date: 08/23/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777150002342,
that was damaged in transit. Our records indicate a Claim was opened on July 8, 2024, approved on August 6, 2024, and check mailed through ******************;
Postal Service on August 7, 2024, to shipper address.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 08/30/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.
Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 08/30/2024
From the BUSINESS:
Sent 8/30/2024 12:13:52 PM
Read by ************************************************************** on 8/30/2024 1:47:05 PM
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.
Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 08/30/2024
From the BUSINESS:
Sent 8/30/2024 12:13:52 PM
Read by ************************************************************** on 8/30/2024 1:47:05 PM
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.
Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered item (corn oil) from **** Club in july 23. **** shipped it with fedex. It came to ******, ar fedex location, and returned back citing undeliverable item. Tracking number: ************ I ordered again same item second time in July 27. Same thing happened. It arrived fedex location in ******, Ar and returned to shipper again. ( I cannot see the tracking number anymore for this)In August 1, this time I ordered two of the same item. Again it comes until ******, ** and stuck there for the last 4 days. Tracking number: ************ I am not sure why this is happening. I am getting suspicious that we are being discriminated against. When they see our name being international they somehow mess up with our order. As a result, for the last 2 weeks we are trying to get our item delivered but fedex is blocking it. We want resolution and compensation for our time. I called them and let them know but nothing happens.
Business Response
Date: 08/09/2024
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.

We regret that your shipment traveling on package tracking number ************ was damaged in transit and as a result had to be returned to the sender.

We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, today (08/05/24) I went to the FedEx Office ******************* at ********************************************. I checked the FedEx website, which shows the store hours are till 8 pm. I arrived at the store at 7:50 pm but the door closed. Since the sender before me entered the store and was processing the shipping, I knocked on the door and asked if I could ship my item today (my item is a heavy trolley that takes me a lot of time to move it to the store). But the FedEx employee (a man in the FedEx uniform, probably he is the manager but not 100% sure) not only left work early but also had a rude manner when communicating with customers. I only asked if I could ship it today and why closed the door earlier than the time shown on the website, I do not think any of these questions are aggressive, but I got rude replies such as I ask you to leave my store immediately without any explanation. I am disappointed that FedEx hired a very unprofessional employee to manage the store. I never had such a bad experience when I did business with *** or DHL. Here I complain about the bad attitude of the FedEx employee and the earlier off-work time than it should be. I think this FedEx store owes me an apology.
Business Response
Date: 08/23/2024
Dear *************,

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding issues with the Customer Service you received while trying to drop off your package at our FedEx Office location, has been brought to the attention of management.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************
*******************
************, IN 46222

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