Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package was delivered to the wrong address by the FedEx driver, and I have video evidence to support this. Both FedEx and ******* have advised me to contact the other.

  

  Business Response

  Date: 08/06/2024

  Dear *****************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of
  **********************************************
  
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I hope it does not happen again

  
  Sincerely,
  
  *****************

  ****************************

  *******************

  
  

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx received my package on June 25, 2024. The last update is from June 29, *************************************************** ***********, **. When I called FedEx to ask for help, I was told they can't help me and I physically need to drive from ************, where I live, to ***********, ** to check on the status of the package. I explained that's unreasonable and asked for the customer service *** to transfer me to the facility. She refused to do that and told me to call them myself. I asked for their phone number. She gave me a **** phone number. When I explained the **** isn't going to have information on the whereabouts of a FedEx package, she told me that's the only number she has. When I asked to speak to a supervisor, she outright refused to transfer me. I asked her what else I can to do get assistance. She said nothing. I asked if I need to file a complaint to get assistance. She said I'm free to do that. Hence, this complaint. I just want FedEx to deliver my package. This is ridiculous.

  

  Business Response

  Date: 08/09/2024

  Dear ***********************:
  
  Your report to the Better Business Bureau regarding tracking number ********************** was received.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with ThreadUp, please contact them for further assistance regarding your missing shipment.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to the case number provided below with a tracking number ending in 9458. The shipment was 2-day EXPRESS weekday with a delivery date estimated for 6/24 or 6/25. The package was picked up and received by the origin facility on 6/21. Due to change of plans, on 6/22, I requested the package to be returned to sender. FedEx was unable to locate the package at this time, however customer service assured me that they would notify the destination facility ahead of arrival. On 6/23, I called once again to check on the status and location to no avail. On 6/24, I received a call from the destination facility where I was told the package never arrived. Afterwards, I traveled to the origin facility with the hopes of retrieving the package, but the employee at the front desk obviously didn't want to help. I called FedEx again to open a case for this once the tracking status was changed to delayed. After 4-5 business days, I received an email from FedEx with a clearly canned response stating they've exhausted all options and the package is lost. FedEx has proven to be unwilling and lackadaisical in effort due to the a near absolute lack of communication and transparency throughout. Conjecture isn't a valid excuse, and as far I'm concerned, THIS PACKAGE WAS STOLEN or tampered whilst in their possession due to how quickly it disappeared off their radar, the fact it never left their origin facility, and because the pickup was from a phone and computer repair shop. This is not unprecedented as FedEx has been in the news in regard to their employees stealing packages, particularly phones and/or other electronic devices. See cell phone theft ring in *************, ********, and ******* hubs for more detail. FedEx is "exhausting" my patience and if they are unable to prove this package wasn't stolen, I will contact local authorities to have a police report filed and will explore other means of investigation.

  

  Business Response

  Date: 07/31/2024

  Dear **************,
  
  Your report to the Better Business Bureau regarding tracking 276168209458 was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we have been unable to locate your package based on the information that you have provided.

  Your claim was previously paid for FedExs maximum payment of $100 when no declared value is placed on the actual shipping document.

  Thank you for your patience in this matter and we look forward to serving you more favorably in the future.

  Respectfully
  

  FedEx  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21996454
  
  I am rejecting this response because:
  
  Out of principle because of how personal the item is and how it was inexplicably lost so fast.  The proper search came too late it seems.
  

  I would like to commend and thank ****** for stepping up and doing everything possible to find it.  The rejection is not a reflection of those efforts.
  

  

  Business Response

  Date: 08/07/2024

  Dear **************,

  This is in response to your rejection.

  We understand your dissatisfaction with the handling of your shipment and truly regret we were unable to locate your package.

  We also hope to have the opportunity to serve you more favorably in the future.

  Respectfully,

  FedEx

   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Package was due for 2 day delivery last week and I have yet to receive my package. The date keeps changing and they wont allow me to pick up at a local location.

  Customer Answer

  Date: 07/16/2024

  package was delivered today

   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled delivery for 7/13/2024 from Fed EX. At around 11am I received an update from tracking showing that my package needed to be "inspected" and is being sent back to the facility. I contacted fed ex immediately and was advised there were reports of possible damage and that if there is no damage it would be resent out sunday 7/14/2024. I was reassured delivery for 7/14/2024. On sunday I got another tracking update around noon saying that the package could not be delivered because no one was home/or the business was closed! this is COMPLETELY FALSE! I made certain the gate was open for the driver to get inside the building and was home patiently waiting! NO ONE EVER CAME TO MY PLACE AND DID NOT LEAVE ANY DOORTAG INDICATING A DELIVERY WAS MISSED. I contacted fed ex immediately about this and was advised they would try to reach out to the driver and have them come back if they are closeby. I never got an update so called back again to find out they would try to redeliver monday! Monday 7/15/24 I tried to check the tracking and noticed there were no updates showing that it was out for delivery. I contacted fed ex again and was advised they needed to verify if the package is on a truck or not and that if its not its possible for me to pick up from the station and that I would get a follow up phone call in a couple hours. I NEVER GOT ANY CALL and called them back again! this time was advised they couldnt locate the package and that they could not get in contact with the courier. This ENTIRE experience has been entirely frustrating and I need a explanation as to what happened and why my package was not delivered! I just tried to call and get this information and was rudely advised that the merchant requested the package be sent back to them which was actually requested by ME! yesterday because I am FED UP WITH FED EX! Me getting my money back is not the point! its the fact that I have sat here since Saturday being lied to!

  

  Business Response

  Date: 07/19/2024

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  The package 276981262149 is being returned to the shipper.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21996341
  
  I am rejecting this response because:

  Your statement does not provide a satisfactory explanation for why my package was mishandled multiple times, nor does it address why there was no urgency in resolving the issue before I had to contact the merchant to cancel my order.
  
  I am livid about the lack of accountability and the false information I received regarding delivery attempts. It is unacceptable that such significant errors occurred without any clear or effective resolution process in place.
  
  I demand a more detailed explanation for the repeated failures in handling my delivery and the lack of urgency from your team to resolve this matter promptly. An internal review is not sufficient; I need to understand exactly what went wrong and what measures will be taken to ensure this does not happen again.
  
  I expect a prompt and thorough response to this complaint. The level of service I received is far below acceptable standards, and I need assurance that this issue will be treated with the seriousness it deserves

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/23/2024

  Please see attached.

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was scheduled to be delivered on Wednesday the 10th. It was picked up from Flowood and transported to ***** which is about ***** minutes away from each other. The package was to be delivered to me Ridgeland which is only about 30 minutes away. Well somehow my package has failed to reach me and I am not getting any updates. I requested to pickup my package at a FedEx location but that has only prolonged this process. I am at the point where I feel like someone has taken my package. How do you lose a refrigerator?

  Customer Answer

  Date: 07/16/2024

  Tracking number 

  404372177935

  

  Business Response

  Date: 07/25/2024

  Dear : *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  
  We regret that your shipment tracking #************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. Management has been made aware of this issue and will handle it internally.
  
  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Per our discussion the shipper has refunded you your money and you have re-purchased another item that you had to rent a Uhaul to transport this package, you were advised that was considered consequential damage request and what you needed to support the rental charges and claim. For more information, please refer to: *******************************************************************************.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package with books I was selling to sellbackyourbook.com, which was order #******* for $107.84. They pay for the shipping so they provided me a shipping label. I sent the package on 6/24/24. The tracking number is ************ and it still shows as delayed and delivery status is running late. It has been sitting in that status since 6/26/24. The Fedex case number C-********* was filed on July 10. I still have not received any resolution to this matter. This is pathetic customer service on Fedex part.

  

  Business Response

  Date: 07/24/2024

  Dear *******************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 276301814301.  As a one-time goodwill gesture, arrangements have been made to pay a claim on your behalf.  Please see attachment for additional claims details. 
  
  On behalf of FedEx, please accept our sincere regrets for any inconveniences you were caused. 
  
  

   

  Respectfully, 
  

  FedEx 

   

  Customer Answer

  Date: 07/25/2024

  This is an acceptable resolution to the matter for me. If they would like to issue a check to my address for the $100, we can consider the matter settled. Thank you to the BBB for all of your help in getting this matter resolved. 

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  **********************************

  Mineola, ** 75773

  
  

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2024, my friend sent a package to me and it was delivered to the wrong address. My friend received a picture notification that the package had been delivered. I told my friend that I did not receive it. I called FedEx to file a claim and notified them that the package was delivered to the wrong address. The person at FedEx told me that they would get in contact with the driver and let the driver know that it was delivered to the wrong address and that they would need to go back and get it. I was also notified that I would be contacted. I never received a phone call, text, or email nor did I get the package. I called a couple days later to find out that my claim was closed and told to call my friend and have her file a claim. I did that and my friend filed a claim. Today I called because my friend was told her claim was closed and that they notified us and we did not answer which is not true. My friend was also told she would not be reimbursed. I called today and was told my friend need to file a claim and that they sent me an email. I asked what email address did they send it to and the lady said she could not give me that information due to HIPPA. I told her my email address and she told me that an email was sent to ********************* which is not what I gave them when I filed the claim. They are refusing to resolve this issue with me which the error was on their part my delivering it to the wrong address and sending a picture that did not show the address that it was actually delivered to. They never tried to correct the problem that they created.

  

  Business Response

  Date: 07/18/2024

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777128075059.

  Our records indicate a proof of delivery on July 3, 2024. at 12:43 p.m., however we understand you did not receive.  The courier was unsuccessful in retrieving

  the misdelivered package, and was advised by the tenant that it was placed outside when they realized it was not theirs, so it appears that package was taken.

  We suggest the shipper begin the Claim process on FedEx.com and attach the requested documents.  Our records are not indicating a claim has been opened.

  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving

  you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/18/2024

  My friend who sent the package did file a claim the day after I was told the case was closed.  She also called recently and spoke to someone on the phone for an hour who told her she could not get a refund.  My friend also filed another claim as well.  It seems like FedEx has given my friend the run around saying they dont see a claim or complaint filed by her and she has done both, so what is the next step because this seems like people dropping the ball and not doing their job.

  Customer Answer

  Date: 07/19/2024

   
  Date Sent: 7/18/2024 6:13:14 PM
  My friend who sent the package did file a claim the day after I was told the case was closed.  She also called recently and spoke to someone on the phone for an hour who told her she could not get a refund.  My friend also filed another claim as well.  It seems like FedEx has given my friend the run around saying they dont see a claim or complaint filed by her and she has done both, so what is the next step because this seems like people dropping the ball and not doing their job.

  
  

  

  Business Response

  Date: 07/22/2024

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Our records indicate a case, C-154596136,  was opened July 3, 2024, disputing delivery of  package tracking number 777128075059.
  We understand you have been advised a Claim has been opened however we have no record of a open claim.

  The shipper should access FedEx.com to open a claim and attach required documents.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
  you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21996034
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an order delivered to an incorrect address. I called fedex immediately on Monday July 8 and advised them that the porch in the picture is not mine and that i did not receive my order. They were to call the driver back to retreive my package and did not. The next day I received a call advising someone from management would be calling me back and no did. I have been in contact with the original shipper and having a hard time getting my money back. Fedex has yet to return my phone call or attempt to locate my package

  

  Business Response

  Date: 07/24/2024

  Dear ***************************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the way shipment ************ was shown as delivered, though not received at your location. Management has been advised of your concerns and local research was conducted. After researching the area, no alternate information was available regarding the package location. Appropriate feedback has been provided for corrective actions. Any internal disciplinary actions will remain confidential.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper can then contact FedEx for any assistance with their claims process. FedEx has also provided you  additional documentation to assist in your shipper communication.   
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value this opportunity to serve you.?

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21995661
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 08/02/2024

  Dear *************************************,
  
  
  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  FedEx understands your dissatisfaction with the handling of the shipment with tracking number ************.  The merchant shipper, ***** does not allow the recipient to file a claim.  Therefore,please provide the attached letter to *****, and they will start the claims process with FedEx.
  
  We regret any inconvenience you experienced as a result of this situation. 

   

  Respectfully, 

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 21995661
  
  I am rejecting this response because:
  I have sent the letter numerous times and they stating to contact the delivery company. This has gone on well over a month and Im still out of ******. This was fedex fault and your delivery driver. My next steps are to file a small claims suit against both you and *****. No one is willing to refund my money. Next I will bring the attention to the media. An apology didnt get me money back nor my items delivered. 
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was sent to me through FedEx express containing clothing items from ***********, ******* on the 6/20/2024 and it was supposed to be delivered within 5 to 7 working days but as of today 7/15/2024 my package have not been delivered. I'm a small business owner trying to make endsmeet, I have spent a lot of money in getting my products from ******* and I have also spent so much money on registering for events that I'm supposed to showcase my products, I missed 2 of the event already because I did not have any product to take there as a result of FedEx not delivering my package, the fee for the event registration is non refundable and that's so much loss for me as a small business trying to grow. I will really appreciate a swift intervention on my case so I don't miss out on the upcoming events. Also I will appreciate FedEx to compensate me for the inconvenience this has caused.

  

  Business Response

  Date: 07/19/2024

  Dear Folashade Familola:  
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 776962288375.
  
  We understand your dissatisfaction with the handling of these shipments and your concerns regarding the clearance process with Customs for these packages. 
  
  In accordance with the FedEx Terms and Conditions, Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the ********** of ************ the Food and ******************** the Fish and **************** and the ********************************* in the U.S. and comparable agencies in the destination country) may require additional time for clearance.

  More information on FedEx Terms and Conditions can be found on line at ********************************************************************************;
  
  Our records indicate this package was held for release by USDA.  Please continue to monitor fedex.com for additional scans.    
  
  We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx