Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item through Walmart.com and it said it was out for delivery and it wasn't delivered. Order #*******-89653702. FedEx tracking number # ************. I want my order or request a refund if not delivered.

  

  Business Response

  Date: 07/18/2024

  Dear ************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:43 a.m. on July 17, 2024.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

  We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a baseball bat #************ on Wednesday July 3rd that FedEx picked up from the shipper same day.My item was shipped through ***********, ** to *******, ** and finally arrived in **********, ** on Sunday, July 7th.On July 9th a service exception was placed on my item and marked that it could not be delivered. FedEx did not contact the shipper (*******) or the receiver (myself) at all.When the package did not arrive, I placed a call to FedEx on Thursday, July 11th to find out what was going on. The customer service rep whom I spoke to did not know what the service exception was for and placed a report in the system for me to get some answers and promised a call back the next day.On Friday, July 12, I waited for a call and never received one. I reached back out to FedEx at 5pm EST since they did not call back as promised to be told that they knew why the package didn't arrive on Tuesday July 9th like it was supposed to - because the box was empty. I requested to be transfered to a manager. I complained to the customer service manager that no one had contacted me in regards to this issue when they knew about it since Tuesday. I could have requested a new item from the shipper then if FedEx had communicated. The ** manager stated it was policy that FedEx "does not reach out unless a customer complaint is created." If this policy is true, that's a terrible policy. They know that a package has been lost or damaged, but doesn't do anything about it, hoping it will go away. Integrity is greatly lacking with FedEx if this policy is true and in effect.I asked to be contacted each and every day until this case was closed. The ** manager assured me comments were placed to make sure I was contacted every day. It is now Monday, July 15th and I have yet to relieve a call back with an update on my package.I wish for someone from FedEx higher than the ** manager to contact me to discuss "policy" and their employees dishonesty in regards to promising to call.

  

  Business Response

  Date: 07/19/2024

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never got my package. Showed it was delivered to my home on 6/27/24 and i signed for it. Package never made it to my home and i never signed for it. I filed and claim with FEDEX and it was denied. Claim # case C-*********. Tracking # ************. I have been to the local office two times for help with this issue. No help. Local delivery said claim was denied due to it was signed. I just would like to get a refund.

  Customer Answer

  Date: 07/16/2024

  Issue has been resolved.

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a package to my friend on 05/16/2024 from *******, ** via FedEx International Priority that he was supposed to receive on 05/20/24 in ********, **. This was supposed to be my friends wedding gift; however, he did not receive the package. The package was not received at the scheduled date and when my friend went to retrieve it himself, FedEx refused to hand over the package. He had to go through multiple unsuccessful attempts to retrieve the package before he had to leave ****** on 05/25/2024 after his wedding ceremony. Its been 2 months and the package is still stuck at clearance in ********, which can be seen if I track the package on FedExs website. I would like FedEx to ship this package back to me in ******* at my address, ****************************************. I have contacted FedEx multiple times regarding the status and they have been of no help at all. The package contains very valuable items. They close the cases without providing any resolution or update. I opened the first case on 05/25/2024 with FedEx to ship the package back to me in *******, reference # C-150285664 which FedEx auto-closed. Upon contacting FedEx again on 06/25/2024, a new case was created, reference # C-153687033, which was also closed recently without any resolution.I would like to receive the package back in ******* and Better Business Bureaus help in this situation will be greatly appreciated. Please let me know if any other details are required.Kind Regards,********

  

  Business Response

  Date: 07/23/2024

  Dear ********,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/25/2024

  Thank you for considering my complaint. FedEx has been giving me this same response since the past 2 months. As mentioned, I contacted them on 05/25/24, the reference # is C-150285664 and they said the research is in progress and they will contact me. I did not receive any response and they closed my case, which led me to contact them again on 06/25/24, the reference # is C-153687033. They also closed this case without any resolution.
  I have been receiving the same response of their research being in progress. It's my request that I receive this package back in *******. I will appreciate your help in resolving this matter.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21992860
  
  I am rejecting this response because: FedEx has been giving me this same response since the past 2 months. As mentioned, I contacted them on 05/25/24, the reference # is C-150285664 and they said the research is in progress and they will contact me. I did not receive any response and they closed my case, which led me to contact them again on 06/25/24, the reference # is C-153687033. They also closed this case without any resolution.
  I have been receiving the same response of their research being in progress. It's my request that I receive this package back in *******. I will appreciate your help in resolving this matter.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/07/2024

  Dear ********,
  
  Per our phone conversation our research is currently in progress, and once additional information becomes available, you will be contacted. We have requested the return and the return tracking number is ************, but is still awaiting the return.
  
  Respectfully,
  Fedex
  
  

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx repeatedly attempts to deliver without ringing the doorbell to let me know theyre delivering, and leaves a tag on the door saying that they were unable to deliver the package. Then when I try to track it down, they make it nearly IMPOSSIBLE to talk to a live person. I have wasted time and energy on several occasions trying to get a package from FedEx.

  

  Business Response

  Date: 07/16/2024

  Dear *************,

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 711131703463.   
   
  We are very concerned to learn of your dissatisfaction with the handling of your shipment and  have already contacted local management to advise of the issue for appropriate internal feedback/action that *** be applicable.

  As you were advised, the package was returned back to the shipper on July 15, 2024, at 10:11 a.m. Please contact your shipper for new shipping arrangements. 

  We will continue in our efforts to ensure future shipments are handled to your satisfaction, and we regret any inconvenience this *** have caused.    
   
  Respectfully,

  FedEx

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package through Federal Express on 7/8/24 at 2:33 PM by dropping it at the FedEx dropping point at the ********* *********** ** (*******************************************************************). The package contains a cell phone I was returning. By today, July 15th, the package appears in the FedEx system as 'Label Created' and not shipped at all. I contacted FedEx, they contacted ********* and let me know that they don't have my package and they don't know where it is. As far as they are concerned, the package doesn't exist, although it shows up in their system and I have proof of having sent it.

  

  Business Response

  Date: 07/30/2024

  Dear *******************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  Our research indicated that a label was created; however, the package was never tendered to FedEx. ? 
  
  We are unable to address the specifics regarding the package tracking number for the shipment in question.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
   
  Respectfully, 
  
  FedEx
   

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 21991391
  
  I am rejecting this response because you are denying receiving the package, but you did as it is clearly shown in the documentation I already attached. Since you don't have the slightest idea of the location of the package, I will fill you in. The package that you denied receiving was deliverd, so the problem with the packge is solved and you don't have to worry about it (you never worried, of course, but that's not the point). I can't believe the level of irresponsability you are showing and I will make sure never again deliver anything through FedEx. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/31/2024

  Dear *******************************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicated the shipment on tracking number ************ was not in our possession. We are glad you informed your package was received; However, we were able to locate tracking number ************, shipped on July 8th and delivered on July15, 2024 at 8:52 a.m. I wanted to speak with you to address the issue.  I left you a voicemail with a callback phone number so we could address your complaint. 
  
  If you would like to speak with me to address the complaint, I can be reached at ************************ 
  
   On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with FedExs Auburn facility in ********** has revealed serious issues, including consumer rights violations, deceptive practices, and poor working conditions. On July 3rd, 2024, I shipped a package with *** expected to be delivered by July 10th. Despite the package arriving at FedExs Auburn facility on time, several alarming issues emerged. Initially, FedEx assured me of timely delivery, but on July 9th, I received a false notification of a delivery attempt. Security footage confirmed no delivery attempt was made, and a customer service representative later admitted the package never left the warehouse that day. On July 10th and 11th, FedEx again falsely claimed delivery attempts, with no attempts recorded on security footage. When I escalated the issue to a FedEx supervisor on July 12th, multiple calls to the Auburn facility went unanswered, delaying resolution. That evening, the package finally arrived severely damaged. Security footage showed mishandling by the FedEx driver, including transporting it without a dolly, dropping it, rolling it on the ground, and blocking a sidewalk. Hundreds of complaints from consumers highlight a pattern of deceptive practices, delayed deliveries, mishandling, and poor customer service. Consumers report rearranging their schedules for deliveries that never occurred, causing significant inconvenience and frustration. Former employees and contractors report poor working conditions at this location, contributing to service failures. Our package, over 70lbs, required two drivers per LGs stipulation. However, the driver was alone and lacked a dolly, reflecting the poor working conditions described. These issues raise serious concerns about consumer rights and FedExs operational integrity. My experience, alongside numerous public complaints, indicates a larger problem requiring immediate investigation.Related files and video footage: ***********************************************************

  

  Business Response

  Date: 07/18/2024

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Your concerns regarding the delivery and other items have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/22/2024

  Complaint: 21986520
  
  I am rejecting this response because:
  
  Thank you for your response. However, I must reject it for the following reasons:
  
  Investigation and Accountability:
  - While I appreciate the acknowledgment of my concerns, I need more than an assurance that future packages will be handled with care. Given the repeated issues with the Auburn facility and the subcontractors employed for last-mile deliveries, I want a detailed explanation of the specific steps FedEx is taking to investigate the claim.
  - What measures are being implemented to address the ongoing pattern of false delivery attempts and package mishandling? I need clarity on how FedEx plans to hold the subcontractors accountable for their actions.
  
  Ensuring Future Deliveries:
  - As ******* from the FedEx Service Recovery team mentioned, providing my shipping number for monitoring is a start, but I need assurance that any future shipments will receive the same level of attention and care to prevent further incidents. It is not sufficient to offer a one-time monitoring service for my next shipment. Given the history of issues, I require a consistent and reliable method to ensure all my future packages shipped through FedEx are handled with the utmost care.
  
  Resolution with **:
  - I am actively trying to resolve this issue with *** but it has proven to be a challenge. Should I proceed with ordering a new unit, I need FedEx to provide free expedited delivery in the event that ** does not reimburse me for it.
  - This situation has caused significant inconvenience, and I believe it is only fair that FedEx takes additional steps to ensure a satisfactory resolution.
  
  I urge you to consider the seriousness of this matter and provide a more concrete and actionable response. Your cooperation in addressing these concerns will go a long way in restoring my confidence in FedExs services.
  
  Thank you for your attention to this matter. I look forward to your prompt and detailed response.
  
  Respectfully,
  ***************************
  
  

  

  Business Response

  Date: 08/09/2024

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We certainly regret any inconvenience you have encountered while inquiring about the status of your shipments.
   
  Your concerns regarding the deliveries have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 

  We greatly appreciated your patience and understanding as we worked together to address your concerns.
    
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ********************

  *******, WA 98144

  
  

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get shipments from Chewy for pet food or cat littler every 6 weeks. The shipping lable has my name street address and states PLEASE DEILVER TO SIDE DOOR then there is the city, state, zip. The label ready ********************* *************************** Please Deliver To Side Door Oshkosh WI *****. When these shipments come they are delivered to the front door in clear site of the street. I also have a sign on my front door to deliver packages to the side door. I have call fed-ex customer service and nothing changes. It is very frustrating. I am guessing the drivers are too arrogant to read the shipping label and follow instructions. I just want to know why when things should be delivered to a different door they cannot do what is being asked. This has been going on for 6 months and i am told it will not happen again. Someone told me I need to set up an account but i am not shipping items. I have tried to set up something and cannot access the site as it states locked out. A person should not have to set up an account to tell drivers where to deliver when the package states it and the sign on the front door states side door.

  Customer Answer

  Date: 07/18/2024

  Here is just one of the tracking numbers the reset went to the recycling center.   7451 4995 2993

  

  Business Response

  Date: 07/19/2024

  Dear *********************, 

   

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  
  We are concerned to learn of the issue regarding packages being released at an undesired location at your residential location. As part of the resolution,appropriate management has been advised of your concerns, and escalated the issue with drivers serving your location. As per our discussion, a direct phone number has been made available to you to assist with any future shipments that require attention.    
  

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  

   

  Respectfully,

  FedEx

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx damaged a " Insured" Package that I the sender shipped on June the 10th 2024. I have made many phone calls and filed a claim with them with NO reply back on a payment. They lie to me each time I call and tell me that a check was sent out. The item that they damaged was for $2,500. It was well packed and clearly dropped. The 40 pound well packed box was smashed on one side and the item cannot be replaced. They continue to stall and lie to me. I have given them photo's of proof of the damaged box and item that was inside. Here is the tracking number 7767 7119 7711 and here is the Claim # C-153833867

  Customer Answer

  Date: 07/23/2024

  Here is the FedEx tracking number you are asking for. I did enclose this before. 7767 7119 7711, I have also included a picture of the label. 

  Ref# 67707267CADF0

  

  Business Response

  Date: 07/29/2024

  Dear ***********************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 

  We regret the problems you encountered while attempting to file a claim for the shipment traveling on package tracking number ************.
  According to FedEx Ground Tariff for Declared Value and Limits of Liability:
  
  "FedEx Ground liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide.
  
  The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery,nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired.FedEx Ground does not provide insurance coverage of any kind."
  
  A claim has been filed and forwarded to our Cargo Claims personnel for review.  Regrettably, no value was declared at the time of tender. Our records indicate the services for  tracking number ************  were billed to another party other than yourself. Any financial settlements will default to the FedEx account holders location. As a one-time goodwill gesture, arrangements have been made to pay a limited claim on your behalf.  Please contact the payer of record  for additional claims details.
  
  On behalf of FedEx, please accept our sincere regrets for any inconveniences you were caused.
  
  

  Respectfully,

  
  FedEx

  Customer Answer

  Date: 08/01/2024

  Good morning *****, I just can't believe this. I did declare $2,500 and I think there computer system dropped it down to $2.50. FedEx lied to me so many times on the phone telling me a check was in the mail for $300.00, They clearly damaged my property that I can't replace. What about my shipping costs? Just because they are this huge company with tons of money they can just damage peoples stuff and just walk away from it with just $100. They have not made one attempt to contact me at all. They have my phone number, email address but just keep stalling thinking I;m just going to ignore this. It's no fair at all. I was told a check was in the mail twice and I asked ok what's the check number? That was on July 10th. It's so hard to get anyone to help me with this. They are responsible for the damage.

  ************

  Aug. 01,2024

  Customer Answer

  Date: 08/08/2024

   
  

  Good morning *****, I just can't believe this. I did declare $2,500 and I think there computer system dropped it down to $2.50. FedEx lied to me so many times on the phone telling me a check was in the mail for $300.00, They clearly damaged my property that I can't replace. What about my shipping costs? Just because they are this huge company with tons of money they can just damage peoples stuff and just walk away from it with just $100. They have not made one attempt to contact me at all. They have my phone number, email address but just keep stalling thinking I;m just going to ignore this. It's no fair at all. I was told a check was in the mail twice and I asked ok what's the check number? That was on July 10th. It's so hard to get anyone to help me with this. They are responsible for the damage.

  ************

  Aug. 01,2024

  

  Business Response

  Date: 08/21/2024

  Dear ***********************, 

  
  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number ************.   As a one-time goodwill gesture,arrangements have been made to pay a higher claim over our $100 limit of liability, when  a higher value was not declared on the shipment. (Please see attachment for additional claims details)
  Regrettably the address for the payer account was not updated and a new check had to be reissued. Thank you for your patience while we resolved this issue.    
  
  On behalf of FedEx, please accept our sincere regrets for any inconveniences you were caused. 
  
  

  Respectfully, 

   

  
  FedEx 

• Initial Complaint

  Date:07/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has repeatedly lied about making deliveries of packages ordered. Their drivers have marked packages delivered or attempts to deliver when neither has happened

  

  Business Response

  Date: 07/22/2024

  Dear : *******************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in ********, **. This will and has been addressed internally with the driver(s) serving your area.
  
  On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx