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- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,459 total complaints in the last 3 years.
- 5,074 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a product re-seller using **** to sell merchandise.-- On Sept 5th I sold a discontinued luxury Candle with an MSRP of $50.00 +-- Sept. 6th I dropped off this package at a FEDEX Certified Drop Off Location (Wallgreens) and the package was accepted.-- FEDEX Tracking confirms that on Sept 13th the package was Damaged and Not Deliverable -- Following FEDEX requirements I filed a damage claim form, submitted documentation -- I specifically choose FEDEX for this delivery for the security of their promised insurance policy, I paid extra for Insurance on my delivery.-- I have been an **** reseller for over 3 years now with a 100% customer satisfaction rating. I use nothing but Brand new Boxes, Brand new Bubble Wrap, Rated Packing Tape, Etc.--- For the purpose of this order this candle was boxed inside of another box, wrapped in paper, and bubble wrap. All the box joints taped securely --- FEDEX destroyed my package and is now, refusing to honor the insurance policy that I paid for?? They are Refusing to return my Property, Refusing to provide any proof of anything. And now they are blaming ME as the problem.--- My package was accepted as good at a FEDEX approved facility in NJ, by the time it Arrived in ******* they Destroyed it, and now blaming me the victim, without any proof.FEDEX Tracking Number -- ************
Business Response
Date: 10/03/2022
Cargo Claims
PO ******************************************************* 84126
October 3rd, 2022
*******************
172 **************** Unit D7
***********, ** 07621
****************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear ****,
Your report to the Better Business Bureau was received.
This claim was denied because the candle melted due to the ******* heat and insufficient packaging to protect against the heat.The package was then disposed of due to damage, which is company policy unless otherwise stated. The FedEx Ground Tariff states the following:
Liabilities not assumed
28. FedEx Ground does not provide protective services for transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shippers risk for loss of value or damage occasioned by exposure to heat or cold. The shipper agrees to not file damage claims for perishable items.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesCustomer Answer
Date: 10/03/2022
Complaint: 18154261
I am rejecting this response because: This candle was packed a box inside of a box, the inside box wrapped tightly in paper, and then the entire filled with Bubble wrap. This is maybe an 8 oz candle? How could you possibly know a candle was inside unless the package was crushed?Was this sitting on the top pallet in the middle of a parking lot upside down for 7 days?? I specifically chose FEDEX for this delivery for ONE REASON. With the purchase of a Shipping label and using your service my property was safe from destruction and if so I would be re-reimbursed.
I paid for insurance. I entrusted you with my property. You are in the business of shipping packages. This property I sold, and entrusted you to deliver. This package traversed 10 different FEDEX hubs with NO PROBLEMS what so ever. This was packed masterfully. I used nothing but virgin boxes and bubbles.
I paid for insurance and you left it out in the elements to be destroyed. What if I packed a box of cotton candy? and you decided to leave it outside in the middle of a monsoon? Do you think that would arrive safely?
I did my Job. You failed at yours. I paid for insurance and now you are reneging on our agreement.
Sincerely,
*******************Business Response
Date: 10/19/2022
Cargo Claims
PO ******************************************************* 84126
October 19th, 2022
*******************
172 **************** Unit D7
***********, ** 07621
****************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear ****,
Your report to the Better Business Bureau was received.
The FedEx Ground Tariff states the following:
Liabilities not assumed
28. FedEx Ground does not provide protective services for transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shippers risk for loss of value or damage occasioned by exposure to heat or cold. The shipper agrees to not file damage claims for perishable items.
FedEx does not provide insurance of any type as we are a shipping company, not an insurance company. Shippers are allowed to purchase declared value, which you did not do, to protect them in the instance that a package is lost or damaged in transit. FedEx did an inspection of this package because it became wet during transit and our station opened the package to see why it was wet, which is our right to do, that is how we knew that a candle was in the package.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesCustomer Answer
Date: 10/20/2022
Complaint: 18154261
I am rejecting this response because:You can keep submitting to me copy and paste scriptures from your laws and bylaws. Your excuses for not owning up to your own failures. You destroyed my property. FEDEX and ** and *** and LLC... and what ever legal umbrella you choose to hide under for today. YOU are in the BUSINESS of SHIPPING EFFING BOXES, This is all that you do!!!I gave to you! my personal property. I TRUSTED YOU. I PAID FOR YOUR INSURANCE. YOU,.... YOU GUARANTEED my Property. And YOU destroyed it! And NOW You are telling me to f*** off?
No! Regardless of whether or not this was a hand quilted spun glass rose or a silk flower or a diamond or a crystal ********* YOUR representative accepted my parcel with NO QUESTIONS ASKED. AT a FEDEX Approved location.
There was NO SIGNAGE, NO Instruction as to what is ACCEPTABLE or NOT. I walked into a FEDEX Facility and you accepted my property no questions asked.
YOU destroyed my property and now expect me to accept a loss.
I PAID FOR INSURANCE
I PAID FOR INSURANCE
I PAID FOR INSURANCE.
Sincerely,
*******************Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex charges more for 2 day delivery but does not advertise that the 2 day delivery does not count weekends.Standard delivery would be cheaper and faster because of this. If you pay for 2 day delivery you expect the package within 2 days. It's false advertising saying it's 2 day delivery and have nowhere that says that this exclude the weekends. Standard delivery delivers on the weekend and packages would arrive at the same time as 2 day delivery if it has to travel over the weekend. Customers are literally paying more for nothing.Business Response
Date: 10/24/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 591949655923.
Our records indicate this shipment was tendered to FedEx on September 29th and delivered on October 3rd 2022 at 2:03 PM. The delivery commitment for FedEx Express 2Day shipments to this address is two business days. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While delivering a package, the fed ex driver drove on my lawn that was recently seeded and cost me $500. It was also raining which caused the truck to cause worse damage to my lawn. The driver clearly knew they were on my driveway given the size of the truck and the manner they were driving. This was all captured on video. Unfortunately, I can only upload pictures and not videos to this site.Business Response
Date: 10/10/2022
Dear *************,
We are concerned to learn of your dissatisfaction with the way shipments are being delivered to your property.
Your issue was escalated to local management for research and service improvement. Subsequently the information was referred to our property claims adjuster for additional review. An estimate to repair the damages has been requested. As per our discussion, once all documentation is received, a final decision regarding your claim # **********, will be provided.
Please accept our sincere apologies for any inconvenience you have encountered as expressed of this delivery situation. We value the trust our customers place in us,and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Initial Complaint
Date:10/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dates of Issues: Email me for tracking numbers as I do not want the tracking numbers to be publicly displayed (which contain my address).09/18/2022 AND on 09/27/2022 Both packages were delivered to my front porch (finally not in the driveway) - HOWEVER, is there any reason your drivers cannot be educated on what is common sense not leave it in the middle of the porch (visible to the street porch pirates) instead of behind the porch posts (or chair)? What they are stating by putting the packages where they leave them is I AM NOT HOME - STEAL MY PACKAGE AND BREAK INTO MY HOME.Business Response
Date: 10/31/2022
Dear *************************,
Your report to the Better Business Bureau regarding your shipments.
We are concerned to learn of your comments describing the deliveries from the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the new iPhone 14 pro from a ******* authorized retailer in *********** on 09/26 to be shipped to my house since they currently arent in stock in stores due to demand. It was free 2 day shipping and ******* chose Fedex to do the delivery. An indirect signature was required and on 09/28, I received a notification my package was delivered. I was at work at the time of the delivery and no one else was at my home and when I got home from work there was no package. The receipt I received from FedEx that had a pdf form of proof of delivery, had my signature forged for the indirect signature. I have contacted fedex in regards to the issue and I have been told they are looking into it but I have not had the issue resolved. My assumption especially since my signature was forged and there wasnt a package when I arrived is that the delivery person could have stolen the package because the package would have said it was from *******. The cost of the phone is $1099.99.Business Response
Date: 11/04/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 608824860059 was delivered at 11:10 AM on September 28th, 2022. We are concerned to learn of your report that the shipment was not located and that you did not sign for the shipment as indicated on the proof of delivery. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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