Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,444 total complaints in the last 3 years.
- 5,061 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedX reports they delivered my package to the "garage". Package never arrived. I asked for information. There is no phone number to contact anyone. No phone, email, chat. I followed the resolution procedure and was told only the shipper could request information. I just want to find out where the driver placed my package? It was not delivered to my garage? FedX regularly delivers packages to my residence and I need to know what happened.
Business Response
Date: 10/10/2022
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 11:36 a.m. on September 13, 2022. If the shipment has not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex smartpost received package on 8/26/2022. First they said package would be delivered on 9/26, then said it would be delivered on the 28. Package has now been sitting in ********** office days, ******************** twice gave tracking number **********************, their reply was it will be deliveredBusiness Response
Date: 10/03/2022
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 9261292701034377122464.Our records indicate a proof of delivery by ************* ************** on October 1, 2022, at 1:41 p.m.
FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages aredelivered on time, and we remain committed to working with you on ways to leverage our network flexibility.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us,and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:09/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was shipping 4 boxes to my mother, 3 of which have been delivered, and one being delayed, as all of them were shipped at the same time. One box included a glass spouted pitcher and cookware/bakeware set. When delivered, my mother called to say that the pieces had been broken during the deliver route. I told her to take pictures, and I filed a claim with fed ex, as I had been told to do so. This is the 2nd time they have destroyed my items shipped. I sent the pictures to them, and they said after "their investigation", they denied the claim. I am uphauled at the fact that items were purchased, and trusted to be delivered with care. Only to have them broken during the shipment and then told I've been denied. So I lose my money for shipment and my mother loses her items purchased. Service with this company has been going down tremendously and I tried to give them the benefit of the doubt and try again. I will no longer use their services and waste my money or productsBusiness Response
Date: 10/04/2022
Cargo Claims
PO ******************************************************* 84126
October 4th, 2022
*****************************
529 ***************
**********, ** 46385
********************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. You will receive the payment via **** in the amount of $130.23 in **** business days.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesCustomer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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