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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,466 total complaints in the last 3 years.
5,077 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This Fedex Station has a history of not delivering large or heavy packages. This is the third time in as many years that I've had a large package go to this station and then dissappear for 2 or 3 weeks before I'm able to raise enough of a fuss to force delivery. This time I literally caught the driver at the end of my driver and he told me he "didn't want to unload my package because it was too much work"
Business Response
Date: 07/26/2024
Dear *********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package has been in delay for two weeks and showing no movement. I called and was told they would call me back nobody ever did. I need an update for my package or it to be delivered The lack of customer service is ridiculous nobody is following through this is ridiculous
Business Response
Date: 07/19/2024
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

It appears that the shipment traveling on package tracking number ************ was delayed to our *****, FL station. The delivery was completed at 5:08 p.m. on July, 18 2024.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Initial Complaint
Date:07/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called to make a claim and they put a search out for the package. Closed the case saying that it was delivered correctly and I was out of town when they closed it. Was told to file a claim online if this was incorrect and to put in for compensation. I did this and the claim was denied really quickly saying that the package was delivered more than 9 months prior which is incorrect and the email that said this even stated that the received date was 6/10/2024 so that makes no sense. I disputed this denied claim and attached the proper information again. I received an email confirmation for the disputed claim and the received date was changed to 07/18/2022 but if you look at the tracking number you can see that it was delivered incorrectly on 06/10/2024 so the website is all messed up. I called multiple times and the claim representative assigned to my case hasn't tried contacting me at all and its been almost 2 weeks with no communication. I have attached a picture of my house which is concrete and I was told that the house it was incorrectly delivered to had wood stairs and a gate. I have attached picture of my house, *******'s waiver so i could file a claim, and the invoice to purchase the item. I want to be contacted ASAP to get this case closed. I will be deploying in 4 weeks and unable to give additional information. Case number currently is C-154559497
Business Response
Date: 08/07/2024
Dear ***********************,

Your email regarding tracking number 275663944925 was received.
We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Thank you for your patience in this matter.
Respectfully,
FedEx
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package was on truck for delivery on 7/13 which never got delivered till date. Upon calling customer care, they opened a case but since then there is no updated at all. All the time when I called FedEx to get an update, I was given a different answers and no effort was put to locate the package and deliver it to me.
Business Response
Date: 07/25/2024
Dear *************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 404384087904.
Our records indicate a Van scan on July 13, 2024, however no additional information is noted. The Ground facility manager called you on July 19, 2024, and
advised there was no additional information, however their security team will review case.
We suggest the shipper is contacted to begin a Claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
*******************
**********, DE 19709
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June/11/2024 I sent a package with Fedex. I purchased the shipping label (Fedex SmartPost) with insurance through a 3rd party whose name is Easypost. The package never reached the recipient and that is why I made a claim with Easypost. Easypost requests additional information from me to clarify some doubts about the shipping label and they are the following:- The confirmation that the Fedex tracking ID ************ has to be linked to the **** tracking number ********************. Although Fedex has confirmed to me via phone that the 2 tracking numbers are related to each other, they did not want to confirm the information via email. According to the person I spoke with, Fedex does not send email.- The other issue is that the shipment is marked as delivered. I let FedEx know that the shipment was marked as delivered but the receiver never actually got the package and asked them if they can provide you with proof that it was mis-delivered, but they refused to give me any proof of that.In order for Easypost to honor package insurance Fedex has to provide these two things:1. Confirmation that the Fedex tracking ID ************ is linked to the **** tracking number ********************.2. Proof that the package was delivered to the correct address, otherwise change the status of the package as lost.I am attaching the following documents:- Fedex shipping label - Fedex transaction record - Communication with the recipient (email)
Business Response
Date: 07/18/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of a shipment traveling FedEx Ground **************** formerly FedEx **************** ************ specializes in the delivery of low-weight, less time-sensitive shipments, commonly used by merchants for product returns. It offers US ************** tender options or direct tender to FedEx. For additional details about this service please visit our website at : *****************************************************************************************

Our records indicate a FedEx Ground Economy shipment was tendered directly at a FedEx Office on June 11th,2024 using the label presented in this correspondence. It was scanned in FedEx possession on tracking number ************. Had it been tendered via a US Postal outlet, it would have scanned on the alternate barcode presented on the label, as **********************. FedEx delivery is recorded on 6/14/2024 at 1:30 pm; in ********, *** A signature proof of delivery option is not available for FedEx Ground ****************

Because your financial arrangements are with a third party, please contact them for further assistance regarding reimbursement, or claims. As you have paid EasyPost, a third-party processor, for the transportation charges on this package; any refunds or claims requests should be made through them.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/19/2024

Complaint: 21999905

I am rejecting this response because:
Thanks for your answer. Easypost is good with the confirmation of the tracking numbers.

On the other hand, I am informing Fedex that the package was not delivered to the receiver. I am again attaching the communication with the receiver (TURN14) where they confirms that they have not received the package. The Receiver is one of the largest auto parts wholesales companies and has a very good reputation. They assure me that they did not receive the package, after ************************************* order for Easypost to honor its guarantee, Fedex has to change the delivery status to Lost instead of Delivered.

I am again attaching the communication with the receiver and the photo of the package when it was delivered to the Fedex offices.

Sincerely,

*******************************
Business Response
Date: 07/23/2024
Dear *******************************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

Our records indicate a shipment tendered June 11th, 2024 on tracking FedEx tracking number ************ was delivered at 1:30 p.m. on June 14th, 2024. Additional research has been conducted in an effort to address your concern. FedEx investigated and determined that we delivered and obtained a signature at the addressed location, by this recipient who has signed for previous shipments, without dispute of delivery. (Please see attachment: Delivery Verification Letter.)

After carefully reviewing the documentation and shipping records a second time, we must respectfully maintain our proof of delivery position.

On behalf of FedEx, please accept our sincere regrets if we have failed to meet your expectations. Your business is very important to us, and we hope you will allow us future opportunities to serve you more favorably.

Respectfully,

FedEx

Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*******************************
**********************
*******, TX 77056
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivered a package that belongs to me to the WRONG address. The FedEx system sent a photo of the delivery as "proof of delivery". The delivery was made to the wrong address. The door, the doormat, the sidewalk in the photo is NOT mine and I have no idea where my package could now be. It is impossible to contact FedEx to speak with a live agent so I am now turning to the BBB to assist. The FedEx "customer service" number ends the call without connecting to a live agent so there is no customer service involved.
Customer Answer
Date: 07/18/2024
This package was brought to me by the person who received it by mistake. FedEx did nothing to resolve this and took no action to address the problem. Their customer service remains unreachable. While I no longer need to pursue repayment or reimbursement, I do still request a live phone call from a FedEx agent explaining how they will address this problem with their delivery drivers, as well as a go forward strategy to allow their customers to reach a live customer representative.
Business Response
Date: 07/19/2024
Dear *************************,
This is in response to your Better Business Bureau inquiry regarding tracking number 405759738761.
According to our local station, your package has been delivered to your correct address.
A message was left to confirm if you received your package. Please contact us back if you did not.
We regret any inconvenience this may have caused.
Respectfully,
FedEx
Customer Answer
Date: 07/22/2024

Complaint: 21999723

I am rejecting this response because:
Fedex did nothing to fix this situation, inclusive of not allowing me to speak to a human about this matter. I got VERY lucky because of the good graces of my neighbor who received this package. Again, FedEx did NOT resolve this, a mystery neighbor did.
I tried several times to reach a customer representative only to be told by FedExs virtual assistant that my package was delivered. The same happened when attempting to call FedEx. That is false and incorrect information. My package was delivered to the wrong address as evidenced in FedExs own delivery photo. It was ONLY after a mystery neighbor brought the package to me.
I reject FedExs response and will continue to do so until FedEx calls and explains to me why it is acceptable for them to deliver a package to the wrong address, take a photo of that wrong address and then refuse to allow me to contact them about the WRONG delivery that was made.
I reject FedExs response and will continue to do so until FedEx calls me and explains how and when they will be addressing the utter lack of customer service.
Fedex should also know that I will no longer use their services. Any shipping needs now will be handled by a different vendor until they fix their issues.
I firmly reject FedExs failed attempt to once again claim that my package was successfully delivered by them. That is a lie.

Sincerely,

*************************
Business Response
Date: 08/01/2024
Dear *************************,
This is in response to your rejection regarding tracking number 405759738761.
We were very concerned to learn of your dissatisfaction with the handling of your package.
Our local station has tried to contact you to address your concerns and have left voicemails for a call back to address your concerns.
An internal review has been done and appropriate internal feedback has been provided to our driver.
On behalf of FedEx, we regret any inconvenience this situation caused.
Respectfully,
FedEx

Customer Answer
Date: 08/01/2024

Complaint: 21999723

I am rejecting this response because:
FedEx has contacted me but I I missed their calls due to work requirements during business hours. I did receive their voice mails.
As noted in this latest BBB complaint documentation, I see that these comments have been relayed to the driver which is great but this not address the reason I opened the complaint in the first place.
FedEx did nothing to address this problem. It was solely addressed by the good graces of an unknown neighbor at an unknown address, on an unknown street, after I posted on multiple neighborhood-dedicated social media sites that a package had been delivered to the wrong address.
While I appreciate FedEx sending these remarks to the driver, what quality control measures are being taken to ensure this does not happen again? I got lucky this time but had a neighbor not delivered this package, it would have been lost. I would have been credited for the loss but the vendor would likely lose funds and/or have to claim a loss with their insurance company which I am sure happens all the time. I do not know if there is an agreement between FedEx and vendors whereby FedEx compensates vendors for FedExs failed deliveries. If that exists, then this also represents a potential loss to FedEx. Again, I got lucky because of an honest neighbor but what if the package was medicine or vital medical supplies? Again, what is being done, what training is going to occur and how will this be prevented going forward?
Second, again, while I appreciate this information being shared with the driver, what is FedEx doing to address the needs of customers to reach a live agent to address problems that extend beyond the capabilities of an AI driven virtual assistant?
I reject FedExs response and will continue to do so until FedEx offers a substantive response that addresses these concerns. Conversely, FedEx has the option to tell me that their latest response is the only action that they are taking and that no further policy changes will occur. I would accept that response and agree to close this case; however, I am not the only one to experience this situation and, based on other social media posts and BBB reviews, customers are unhappy with FedEx about their lack of customer support for this very reason. Its time to do something about it, FedEx. Or, not.
Please note, in the interest of both of our time, I would prefer to communicate via this case. There is no longer a need for a FedEx agent to contact me via phone.
Sincerely,

*************************
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have multiple packages being sent to the wrong address and i have been unable to get a response or resolution from FEDEX. The pictures attached show the original label which has the correct address and a second label added by Fedex that sends my packages to the wrong address.
Business Response
Date: 07/19/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received and thank you for bringing this matter to our attention.
It appears that the shipment traveling on package tracking number ************ was relabeled and routed incorrectly. This was reviewed by management, and addressed internally to prevent a reoccurrence.
Per our conversation, you have recovered all of your shipments.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx

Customer Answer
Date: 07/22/2024

Complaint: 21999404

I am rejecting this response because: I just had another package delivered to the wrong address. The picture shows a package delivered to **************************************. The package should have been delivered to *******************************************. Tracking # ********************

Sincerely,

*************************
Business Response
Date: 07/26/2024
Dear *************************,

Your report to the Better Business Bureau regarding tracking number61292013627938426884 was received. We regret that this shipment overlapped during the prior resolution in progress.

The issue was escalated to management for additional research. After exhausting our investigative options, it was noted this may involve an internal routing issue. We have made internal technical adjustments to better route your future packages. Fedex understands your concerns and is taking this matter very seriously .

As part of the resolution, you have been provided a direct contact to help support and monitor this resolution. FedEx is committed to improving the situation and will continue to work with drivers responsible for your area.

On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************** is grossly incompetent! That FedEx facility doesn't know if they should scratch their watch or wind their butt! Drivers do not have a since of direction and delivered my package to the wrong address. I have called everyday for week asking why it is so difficult for my package to pick-up and delivered to my location. Same ole talking point, a ticket has been opened, blah, blah. I have products in warehouse waiting for lids, my shipping is behind, my clients are on my back. I've lost productivity time and money and now was told by my supplier that my lids are now on backorder. I highly recommend NEVER, NEVER use FEDEX if you are a distributor. *** may cost more, but you get your product delivered ON TIME to the correct address!
Business Response
Date: 07/22/2024
Dear Sweet Spice Products:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 07/29/2024

Complaint: 21999192

I am rejecting this response because: I doubt ************************************** leadership advised the driver to retrieve my package. This package was dropped off at an abandoned trailer! There is NO EXCUSE for not being able to retrieve this package. My supplier has been contacted and the product is now on BACKORDER! Thank you FEDEX! You have have cost me thousands in production time and I have had to reimburse over 600 orders because the incompetency and laziness of the ************************************** station! NEVER AGAIN! I have advised all my distributors to NEVER ship FEDEX! *** cost more, but at least you get you package delivered!

Sincerely,

Sweet Spice Products
Business Response
Date: 07/30/2024
Dear Sweet Spice Products:

Your report to the Better Business Bureau was received.

We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. We regret that we are unable to provide additional information regarding the location of the shipment.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package was supposed to be delivered June 26 by 5 PM. The package was delivered later than the Guarantee delivery time. I chatted via FedEx online chat with customer service representative June 28 regarding the issue and I requested full refund since the shipment is Money Back Guarantee (MBG). She confirmed that she requested the credit and that the account team will get back within 5 days at the most. I have been given reference # C-154044504. I haven't heard anything back. I chatted again, via FedEx online chat, with customer service representative July 3 and I have been told that there is request for Money Back Guarantee (MBG) refund and that the Invoice Adjustment team will contact be within 3 business days. I haven't not been contacted by the team.I chatted again, via FedEx online chat, with customer service representative July 4 and requested to chat a manager to get the issue resolved. I have been told no manager available on chat. I requested a manager to call me back. A manager from FedEx called ***** called me July 4 at 3:15pm (eastern time) and she told me that she checked the case and she confirmed that the invoicing team will contact me for provide the information for the full refund. She said the invoice is ready for processing the refund within 2 weeks of the date of dropping the package which is June 26. It is more than 3 weeks passed since opening the case and I haven't received any response from the invoicing team nor the full refund.Since this is Money Back Guarantee (MBG) shipment and the shipment was delivered later than the Guarantee time, I request the full refund (amount of $60.85) to be credited back to the same credit card I used for this paying this shipment.tracking # ************
Business Response
Date: 07/23/2024
Dear ********:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $60.85 was processed on July 12, 2024 for FedEx tracking number 816658596437.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 07/23/2024

Complaint: 21998885

I am rejecting this response because:
I haven't received the refund back on the credit card. I don't accept the resolution until I receive the refund.
I just called the credit card provider and they confirmed that no refund received from FedEx. FedEx to provide credit card refund authorization number if they refunded the $60.85 to the credit card. FedEx to provide the prove of the refund.
Sincerely,
*****
Business Response
Date: 07/24/2024
Dear ********:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $60.85 was processed on July 12, 2024 for FedEx tracking number 816658596437.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 07/24/2024

Complaint: 21998885

I am rejecting this response because:

I haven't received the refund back on the credit card. I don't accept the resolution until I receive the refund.

I just called the credit card provider and they confirmed that no refund received from FedEx. FedEx to provide credit card refund authorization number if they refunded the $60.85 to the credit card. There is no prove that FedEx provided the refund until FedEx provide refund authorization number.
FedEx to provide the prove of the refund.

Sincerely,

*****
Customer Answer
Date: 07/25/2024

Date Sent: 7/24/2024 11:31:24 AM

Complaint: 21998885

I am rejecting this response because:

I haven't received the refund back on the credit card. I don't accept the resolution until I receive the refund.

I just called the credit card provider and they confirmed that no refund received from FedEx. FedEx to provide credit card refund authorization number if they refunded the $60.85 to the credit card. There is no prove that FedEx provided the refund until FedEx provide refund authorization number.
FedEx to provide the prove of the refund.

Sincerely,

*****
Business Response
Date: 07/31/2024
Dear ********:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $60.85 was processed on July 12, 2024 for FedEx tracking number 816658596437.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 08/01/2024

Complaint: 21998885

I am rejecting this response because:
I haven't received the refund back on the credit card. I don't accept the resolution until I receive the refund.

I just called the credit card provider and they confirmed that no refund received from FedEx. FedEx to provide credit card refund authorization number if they refunded the $60.85 to the credit card. There is no prove that FedEx provided the refund until FedEx provide refund authorization number.
FedEx to provide the prove of the refund.

Sincerely,

*****
Customer Answer
Date: 08/06/2024

Date Sent: 8/1/2024 6:58:48 AM

Complaint: 21998885

I am rejecting this response because:
I haven't received the refund back on the credit card. I don't accept the resolution until I receive the refund.

I just called the credit card provider and they confirmed that no refund received from FedEx. FedEx to provide credit card refund authorization number if they refunded the $60.85 to the credit card. There is no prove that FedEx provided the refund until FedEx provide refund authorization number.
FedEx to provide the prove of the refund.

Sincerely,

*****
Business Response
Date: 08/08/2024
VIA Email
********************

August 8, 2024

******************************
*************************
***********,******* L5M 6Z3
******

Dear ********************:

This is in response to your recent inquiry, addressed to the Better Business Bureau,regarding the shipment destined for ********, *******, *******

The shipment traveling on international air waybill number ************ was tendered to us on June 25, 2024, and our FedEx ************************************* was requested. The delivery was scheduled to be completed by 5:00 PM on June 26. ************* reflects that the shipment was released at the recipients address at
5:07 PM on June 26.

Our Service Guide states that the money-back guarantee for freight charges applies to certain services for US payers only. As a goodwill gesture, arrangements were made to reimburse the freight charges associated with this shipment. Check #******, in the amount of $60.85, was issued and sent to you on July 14. Our records indicate the check was cashed on July 25.

On behalf of FedEx, we regret any inconvenience you have experienced.

Respectfully,

*************************
Customer Correspondent

tj/81204246

Business Response
Date: 08/12/2024
Please see attachment
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/16/2024 at 12 noon I heard a truck stop Infront of my home I knew it was Fed-ex since I received a text message on delivery. I was not able to go immediately to the door and when I did the package was not there. I looked at the video from my cameras and I saw the Fed-ex employee standing in front of my stairs with the package and handheld device in his hands and turn around and left with the package. I saw the image of the picture of proof of delivery and started walking to the houses on my street, on W 23 ST and on W 21 St I found the package. While walking I had Fed-ex on the phone and all they could do is take my information and get back to me in a 24-hour period. This is the second time this has happened. I do not have any problems with any other carriers ONLY Fed-ex. The numbers on my home are very visible from the street. The package has the correct name and address. This was a very expensive package and heavy that I had to carry. I have contacted Fed-ex in the past to leave packages on my front porch. Which all drivers do NOT honor. The packages on the front porch are left so visible to attract thieves. Any seller that deals with Fed-ex I will not be conducting business with them. I am done. Too much stress that I should not be going through. Thank God I was off from work this matter would have been worse. Shame on you Fed-ex!
Customer Answer
Date: 07/17/2024
Fed-ex Tracking Number ************
Business Response
Date: 07/18/2024
Dear ******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution that Fed-ex has implemented in order for this incident not to happen again.

Sincerely,

*************************
**************
*********, OH 44109

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