Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item from Wayfair.com on July 3. The package was given to federal express to deliver. FedEx is claiming my address is incorrect, and did not attempt delivery. My address is valid and I have received many packages from different carriers. I have called daily asking them to either, deliver the package, let me pick it up, or send it back to wayfair so I can obtain a refund. *** talked to several different representatives at FedEx including management, but no one will help. The last scan on the package was on July 17 claiming it was on the way, but that is false. ******* refuses to help me with this, so Im filing a complaint against them as well. I just want a refund at this point.

  

  Business Response

  Date: 07/22/2024

  Dear: ***************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:11 PM on July 19, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some items online from Dicks Sporting Goods. They sent my items using FEDEX. The local fedex office that last had my package and claims it was delivered to my front door is Fedex Corporation located at ********************************************************************************************I was online this morning at fedex trying to track the shipment. I live in a studio apt and my computer is located right next to the door of my apartment. While navigating the fedex website and signing myself in to utilize tracking features took me at most 30 minutes. The system then prompted for my tracking number again, as I tracked it originally which led me to the fedex site. The item was listed as out for delivery originally, but not even 30 minutes later as I entered the tracking number it said it was delivered to my front door. I did not hear anyone knock, but opened my door. No package. I walked down the hall to the mail area, no package. I went back to my apt and grabbed my keys then I went outside (we currently only have access through the back door). I walked around the bldg no package. the front gate is chained at the moment so they didnt enter there. I spoke with a neighbor who was outside grilling an early lunch and asked if he saw fedex. he said no one came with a delivery and he did not see a fedex come down the street to into our parking area for deliveries. he said sometimes they deliver to ********* or cvs - I walked to both of those and no package. Fedex said that the driver marked it delivered so it was delivered. If I want to file a complaint I need to call Dicks Sporting Goods as they are the fedex customer and have them lodge a complaint. When I print a delivery receipt from fedex it just says delivered to front door. no address or anything. clearly impossible as our front gate is currently chained closed due to safety issues during renovations. It is my money and I am the delivery person - I should be heard and satisfied as a customer and they should deliver my item or pay for it.

  

  Business Response

  Date: 07/30/2024

  Dear *************************,

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  On behalf of FedEx, please accept our sincere regrets for any inconvenience you experienced as expressed of this delivery situation. We are concerned to learn of your dissatisfaction with the way shipments are being delivered to your property.
  
  Management has been advised of your concerns and local research was conducted. Tracking number ************, last shows released at an interior door on July 18, at 10:29 a.m. FedEx did research as requested,and no alternate information was discovered. As the shipment was not located by you, management is giving added attention to better support safety and access to your future shipments. Thank you for verifying the shipper was contacted by you, to help support any replacement needed.
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  
  Respectfully,  

   

  FedEx

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22011015
  
  I am rejecting this response because: The driver delivered to the wrong address. That is not what the inside of this apartment building looks like. I have attached another photo, this one is my front door: clearly identified as #*** with old door trim and a black door and a grey hallway. Which again goes back to the driver not paying attention to the address. And all of this could have been avoided had first they checked their delivery address and second supply this picture to me in the beginning. And yes, since filing this complaint the vendor finally took care of me as a customer, but I feel like it is Fedex who should be the one to reimburse the missing items and frankly the time wasted trying to hold them accountable for their mistakes. At this point I want Fedex to reimburse Dicks Sporting Goods for the item that they finally replaced due to Fedex's negligence. This is why Fedex keeps growing, and prices keep going up at retail stores. It costs a lot of money to replace lost or misdelivered packages. If this Kansas City office that is negligent can not hold their employees accountable, nor keep up with the demands of the consumer (cause yes the consumer is your end customer, like it or not) then maybe they should not be in the business of delivering packages. 

  The corporate investigator I spoke with was very pleasant and told me she would put note on the address on how to access this building, but maybe better training or better accountability should be put in place. Driving for Amazon Flex, you can not finalize a delivery or submit a photo from the wrong address because of their gps built into their system. If this was the first time this happened, I would not be as adamant. But this is not my first issue with Fedex and I am tired of having to send packages to a friends house just so I know I will receive ordered items. The post office and ******* have no issues delivering here. I do not understand why it is so difficult for fedex and **** I can only say quality of employee and accountability. Either way those should not be the problem of the consumer. and a simple apology and acknowledgment that the retailer took care of your problem is not acceptable. I want, at minimum, to know what are you doing as a global company to ensure this does not continue to happen. What are you doing to hold employees accountable and what are you doing to help keep retail prices down. We all shop somewhere and we all pay the price for unnecessary mistakes. If we aren't holding people accountable, then we become part of the problem with higher prices at our local stores. So please step up and take accountability for your mistake.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/01/2024

  Dear  *************************, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  Please be assured we take your concerns very seriously.This issue was escalated to appropriate managers for package handling improvement, by drivers serving your area. Any internal disciplinary actions will remain confidential. As part of the resolution, you have been provided a direct contact to help support and monitor this issue. FedEx is committed to improving the situation and will continue to work with drivers responsible for deliveries.  
  
  As per your request the freight charges for the shipment have been refunded to the payers account of record.The shipper may contact FedEx for any claims support needed in accordance with their shipping agreement.  
  
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
  
  
  Respectfully,  

   

  FedEx

   

  Customer Answer

  Date: 08/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ******************

  *********************

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend sent a toy to me for my son's birthday. It arrived a week before his birthday (June 3), so sometime at the end of May. I just received a bill for over $100 from Fed Ex dated June 18. The invoice number is ***********.I called Fed Ex to tell them they needed to charge the sender or to warn me before I accepted the gift. Sending me a bill 3 weeks after I accepted the package, when I did not order the package, so I would have no way to know it might have duties on it, is unacceptable and frankly sneaky / crooked. They told me to email their dispute department. I received an email today with a price list of their charges and what everything was for. They offered to cut me a deal so I would have to pay $54 less for the clearance entry fee and $11.40 less for the disbursement fee. They did not convey to me the new total. They said it was the responsibility of the sender to warn me of the duties instead of Fed-ex, the company who knows for sure if there even are duties to pay and who would be sending the bill. Let's be realistic, no one sends a gift and then calls ahead to be like--careful they might slap you with duties. People assume that if they are sending a gift, they are paying for that gift--and the shipping, and the taxes because they agreed to pay it. I am not disputing that they want money, I am disputing that I am the wrong person to get it from and if they wanted the person who received the package to pay for it instead of the person who sent the package, then the time to tell me was at the door before I accepted it so I had a chance to refuse it, not three weeks later in the mail. I cannot afford to pay for it and will not be paying for it. If they would like their package back as a result, they can come pick it up or they can charge the sender. In the future, informing people of extra charges before delivery should be mandatory. Surprise bills three weeks later is a sleazy way to do business and it is why I am contacting the BBB.

  Customer Answer

  Date: 07/18/2024

  I only have the invoice number, which they were able to successfully look up the order with earlier today as you can see by the emails between us, and when I called without issue. 
  

  Here is the invoice number again

  262837122 

  

  Business Response

  Date: 07/29/2024

  Dear **************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  I have been informed of your inquiry about the Duties and Taxes assessed on the shipment sent to you from FC Western Bid of *********, *******, *** on package tracking number ************, which was delivered to you on May 31.

  We regret any confusion regarding this situation. On any shipment that crosses an international border, Duties and Taxes may be assessed by the Customs agency of the destination country. In response to your concerns, FedEx ****** has credited $73.90 from the Invoice *********. However, as the remaining amount of ***** is what was assessed by Canadian Customs and has already been paid to them by FedEx in order to expedite delivery of the shipment, we are not able to honor your request for rebilling of the charges or crediting those charges. These remain due and payable; we regret any inconvenience that this may cause. 

  I trust that this communication will be of assistance.

  Respectually,

  FedEx

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22010844
  
  I am rejecting this response because the bill was not brought to my attention upon delivery, nor was I warned on delivery that it would arrive later. It was sent three weeks later as a surprise bill. I had not requested Fed Exs services as I did not purchase the product. It was sent as a gift. Fed Ex should not be allowed to do business this way. All fees should be presented up front as they are in any other business. No other business is allowed to shadow bill you. It is BBBs responsibility to put an end to this sneaky and frankly lazy practice. There is no reason to not have your paperwork done before delivery. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/30/2024

  Please see attachment 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22010844
  
  I am rejecting this response because all they did was write their previous response on their letterhead and resend it. I am asking BBB to enforce that they need to give the bill at the door, they cannot send it 3 weeks later after I have accepted the package as a surprise bill. It is a sneaky way to do business, its laziness, because there is no reason they cant finish it heir paperwork before delivering. I will continue to press this through the BBB until Fed Ex agrees to change this disgusting business habit. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last five packages was not delivered to my home. I reached out several time and was finally told via email to file a claim with the company I placed order with. They shipped the item but FedEx is responsible for delivering to the correct address. I had to retrieve some of the packages others I could not get a response from shipper because fedex is documenting delivery with picture and the picture proves it not my house. ******* refuses to reship due to the error is not on their end.Tracking # ************, tracking #*************, tracking # ************, tracking #************

  Customer Answer

  Date: 07/18/2024

  403390203001
  

  there are more tracking numbers in the body of the complaint. 
  

  I have uploaded pictures of the delivery to the wrong address. 

  Customer Answer

  Date: 07/18/2024

  403390203001
  

  there are more tracking numbers in the body of the complaint. 
  

  I have uploaded pictures of the delivery to the wrong address. 

  

  Business Response

  Date: 07/24/2024

  Dear *********************************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *************************************************************
  
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 403390203001, ************* and 73890062526. 
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Thank you for addressing the issue.
  Sincerely,
  
  *********************************

  23451 Teacup Ct

  **********, MI 48075

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped two packages with a Declared Value amount of ****** each. I went to the FedEx.com website because I could not get into my account. I was moving to another state and both boxes, were sent with new tape, boxes, bubble wrap. They were filled with new clothes, jewelry, vintage items, and shoes. The packages were taken to a FedEx location on the evening of the 28th of May and mailed out on the 29th of May. They arrive late on the 2nd of June instead of the 31 of May. I called customer service and they assured me one box was complete and in-tact but the other had broken open but all contents were placed in a new box and nothing missing. Both boxes arrived together in shambles, without tape and a very crumpled bar code. The one in-tact ending in 73 came with an air conditioner propeller inside the box. Both boxes had missing items, damaged, stolen, or broken. I was still not charged yet. On the 10th of June, I get an email saying that I had changed my contact and financial information. That same day I was charged for both packages $210 through an account I couldnt get into to make those labels. I was not charged when the boxes were scanned, nor invoiced of this mysterious charge. Claims keeps asking for proof that I asked for a declared value of ****** but are offering me $450 for each box because that is what was placed on my accounts invoices 8 days after receiving the packages. I was not sent an invoice or late notice, but charged on a cc I added only to receive my DC. BOTH contact and payment information was changed updated in the same account on the 10th of June with an address that I havent lived in by then for a month. They keep telling me that they will only give $450 p/box, if I cannot prove more. On these made-up invoices I am not charged the cost for declared value the fee for the dc so how is that true? I NEVER used this account for these labels. No one I have spoken to can give me my full invoice. I was send a Word document instead.

  

  Business Response

  Date: 07/29/2024

  Good morning ********************,
  
  I show the account belongs to you, the packages as being shipped by you, you are the claimant and the payments were made out to you.  As for providing documentation, the claims were handled based on the information in our systems, it is your responsibility to provide documentation to support your stance. The claims have been paid according to the information that we have.  There will be no additional reviews of the claims and there will be no additional funds paid out unless you can provide supporting documentation to support the $10,000 declared value that you state was placed on the packages.  This decision is final. 
  
  Thank you,
  
  **************** | ******************** | FedEx
  
  

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/16/24, I went to the Office Depot in *******, ** , which is a FedEx processing center, to have a package sent overnight to **************, **. With assistance from the Office Depot customer rep, I entered the needed information into the FedEx website and selected the option of Home Delivery for $36.97, which had a Delivery Date listed as 7/17/24. The Office Depot rep informed that the FedEx driver would pick up the package by 5 pm that day. The FedEx shipping label was printed off and applied to the package at 11:24 am on 7/16/24. I paid for the FedEx shipping and some items I purchased at 11:27am per the sales receipt.For some reason, which no FedEx rep that I spoke with can tell me, the package was not picked up until 4:19 pm on 7/17/24, instead of on 7/16/24.The package is now in *******, ** at a processing center waiting to be processed.I started calling the FedEx 800 phone number on 7/17/24 at 8:22 pm after I was notified that the package was not delivered. I asked numerous times to speak with a supervisor after the FedEx customer rep could not answer my questions. After calling again today, I still can not get answers to why the package was picked up a day later, what is the expected delivery date/time, and how did this happen. I only get excuses and inconsistent information on possible ways FedEx *** could resolve the issue. At this time, I have no idea when the package will be delivered.

  Customer Answer

  Date: 07/26/2024

  The FedEx tracking number for the package is 277121163082.

  

  Business Response

  Date: 07/30/2024

  Dear ***************************:

  Your concerns regarding the delivery of FedEx tracking number 277121163082 have been brought to our attention.  Our records indicate this package was processed via Office Depot, a Retail Ship Site. Just as you paid Office Depot for the transportation charges on this package; any refund request should be made through Office Depot. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.   
   
  Respectfully,   
  

   FedEx 

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with the delivery services provided by FedEx in my area over 4 years. As an example, a specific incident involves the tracking number provided along with this complaint.Timeline of Issues:---Delivery Exception (Customer not available or business closed): However, I was at home during this attempted delivery. The driver never contacts me. The driver does not even leaves a note.---Delivery Exception (Rerouted to revised delivery address): It happens 3 minutes after the previous status. I never requested or authorized the address change. The driver "revises" it on their own.---Ready for recipient pickup. This happens 17 minutes after the previous status. I had to pick up my package from a 3rd party merchant. There is even no way to request a second delivery. More importantly, I never requested or authorized the pick up.It is important to note that this is not an isolated incident. Over the past four years, I have not received a single package delivered to my home by FedEx. This is an ongoing, persistent issue that has caused me immense frustration and inconvenience. I am astounded by the sheer incompetence and lack of accountability demonstrated by your service. This consistent pattern of non-delivery is completely unacceptable and indicates a systemic problem with your operations in my area. The fact that this has continued for so long without any resolution is outrageous and shows a blatant disregard for your customers.I request the following actions be taken:---A phone call from the manager of my local FedEx office to discuss these issues and understand why this problem persists for 4 years.---An official response letter from FedEx explaining the reasons behind these repeated delivery failures and the steps that will be taken to ensure this does not happen again.I expect a prompt and satisfactory resolution to this matter. Thank you for your attention.

  

  Business Response

  Date: 07/24/2024

  Dear Shi,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 28, 2024 I sent a package with Fed Ex via Priority Overnight. Guaranteed delivery was Monday, July 1 by 5:00pm. At approximately4:30 pm July 1, I called Fed Ex to ask about the delivery as theirtracking showed the package still in *******. Speaking with a Fed Exrepresentative, I was told that the package would be delayed and not arrive for another few days. I was also told by the Fed Ex representative that since it was a Priority Overnight package, it would be an AUTOMATIC FULL REFUND. I said I wanted the refund. I was given NO other instructions on how toproceed with the refund. I patiently waited (NEVER AGAIN). Finally on July 16 I called to inquire about the status of my refund. I was told that I never requested/submitted for a refund. I was also told that since 15 days had elapsed that any refund request would be denied! I explained what I was told via phone conversation with Fed Ex on July 1, to noavail. I then said that July 16 was 15 days from the scheduled delivery date and I was still within the window. I was told the timing begins from when the package was sent. I asked how was I supposed to know that the package would be late on June 28? No answer. Getting nowhere, I asked to speak to a supervisor/manager. I was placed on a brief hold. The Fed Ex representative returned and told me that a manager wouldn't be able to do anything differently and HUNG UP! Not sure what I am more upset about: 1) being told on the phone that Priority Overnight is an AUTOMATIC full refund, 2) request for a refund from Fed Exis hidden and buried deeply within their website, 3) there is NO mention, that I could find, of a ************************************* 4) being ********************* up on by Fed Ex. I feel that I was flat out LIED to by Fed Ex.

  

  Business Response

  Date: 07/31/2024

  Dear ***************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  A credit of $55.05 was processed on July 31, 2024 to the billed credit card for FedEx tracking number 777125709632.
  
  For any additional information, please contact your credit card financial institution.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  I thank both you and FedEx for bringing this to a resolution and closure. 

  
  Sincerely,
  
  ***************************

  , IN 46825

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx was suppose to deliver my package on 7/11/2024. 2 packages were suppose to be delivered, which were True Religion and Lacoste. I paid for these items with 2 different cards. I spent almost $173 on the True Religion Package and almost $42 on the Lacoste package. FedEx said they would investigate, but I do not believe they did. I have yet to get my money returned for the true religion package. Also, the driver provided a picture, but that was not my door. I have a burgundy door, the driver took a picture of a green door. I have attached photos.

  

  Business Response

  Date: 07/23/2024

  Dear ****************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 

  We have confirmed with you verbally that the package was received at your address.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  , GA 30032

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package with ***** on June 29 2024. ***** used FedEx as the shipping company. Fedex sent out an email stating that the package was successfully delivered but FedEx actually delivered the package to a different address. I submitted a claim for my package not being delivering the correct address. They submitted an investigation stating that the driver tried to retrieve the package but they were not able to find it, But they never changed the status of the delivery. The status on the website still states package successfully delivered. ***** will not refund me since FedEx websites still states that the package was successfully delivered. The two companies keep telling me to contact the other company instead of them contacting each other. I am just one person trying to go back and forth between 2 large corporations. I feel like I exhausted all my options and there is not much else that I can do.

  

  Business Response

  Date: 07/22/2024

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 1:20 p.m. on July 6th, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22007375
  
  I am rejecting this response because:

  this does not resolve the problem at hand. FedEx did an internal investigation and admitted that the deliverer dropped the package off at the wrong house and was unable to retrieve the package. On the official website, it still says the package has been delivered successful even though it has not been. I contacted the original shipper (*****) who is telling me that they cannot send a refund because fedex website says that the package was delivered and ***** is telling me to contact FedEx. There is nothing I can do as a customer of both parties since they keep telling me to go back to the other party. I would like FedEx to change the status of the delivery to correctly reflect the package as undelivered or delivered to the wrong address 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/23/2024

  Dear *******,
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
   
  Respectfully,
  FedEx 
  
  

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22007375
  
  I am rejecting this response because:
  I already contacted the shipper and they said that because your website is saying that the package was successfully delivered they will not send a refund. You were also in business with the company ***** and you as a company are lying with the claim that the package was successfully delivered to my address when after investigation said it was not and that the delivery driver was unable to retrieve the package. Why wasnt the status changed to reflect the truth? Both businesses know what youre doing. You guys are sending me back and forth when you can directly contact them or change the status on your site to correctly reflect the truth so I can get a refund.

  Sincerely,
  
  ***************************