Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,444 total complaints in the last 3 years.
- 5,060 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a formal complaint against the Fed Ex drivers who are working out if the Woodsids/Queens Fed Ex facility. These workers are incompetent, dishonest and unethical and as a result packages arent be delivered as scheduled. The Fed EX driver who on 7/20/24 at ****ed the tracking as delivery exception customer not available or business closed should be terminated for lying. Please note that these drivers intentionally falsify information on the tracking, that driver in particular never once knocked on the door came with the door tag left it lying on the floor knowing that no delivery attempt was made. It is also not the first time this unethical practice has taken place. These drivers do this out of contempt and/or spite and the Fed Ex drivers along this delivery route need to be investigated. Why **** falsified information? The drivers along this route retaliate in this way and need to be terminated, at the very least reprimanded and switch to a different route. My package has still not been delivered (Tracking #: ************). Fed Ex hires unethical employees who create problems for consumers and only do so because Fed Ex allows them to get away with it.
Business Response
Date: 08/08/2024
Dear *****************************
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. I look forward to your call ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/13/2024
Complaint: 22019911
I am rejecting this response because: The matter remains unresolved. All of the information needed to remedy the situation are contained within the complaint. The Fed Ex driver responsible did it in fact multiple times again since the complaint was first lodged in. Tracking #: ************, tracking #: ************ and tracking #: ************ attest to this. The fed ex driver who habitually marks packages as attempted delivery when no attempt was ever made, includes false information within the tracking system as a form of retaliation needs to be terminated. This driver needs to be fired. He has done this before and will do it again. Fed Ex failed to rectify the issue.
Sincerely,
*****************************Business Response
Date: 08/19/2024
Dear *****************************
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. I look forward to your call ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/23/2024
Complaint: 22019911
I am rejecting this response because:
FedEx has initiated communication with me, however, the driver in question has not been reprimanded nor the behavior corrected. FedEx will continue to enable their drivers to behave inappropriately. The ethical thing to do would be to terminate the driver in question. Him being allow to lie and falsify information on the tracking continuously is extremely concerning. The matter remains unresolved.
Sincerely,
*****************************Customer Answer
Date: 08/26/2024
Complaint: 22019911
I am rejecting this response because:
FedEx has initiated communication with me, however, the driver in question has not been reprimanded nor the behavior corrected. FedEx will continue to enable their drivers to behave inappropriately. The ethical thing to do would be to terminate the driver in question. Him being allow to lie and falsify information on the tracking continuously is extremely concerning. The matter remains unresolved.
Sincerely,
*****************************Business Response
Date: 08/27/2024
Dear *****************************
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding FedEx driver have been brought to the attention of local management responsible for our operations who will complete an internal review.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 09/01/2024
Complaint: 22019911
I am rejecting this response because:
FedEx states that there will be an internal review this is unsatisfactory. The same driver will continue the process of poor behavior because there are no penalties forthcoming of which the only possible one would be termination of said employee.
Sincerely,
*****************************Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/16/24 I placed an order for ***** on 7/10/24 it was 41 items $178.40 Fedex delivered my items to the wrong address I called them to let them know and they said they would reach out to the driver for the past 3 days I've been reaching out to fedex cause they have not been reaching to me on 7/19/24 I finally got a call from FedEx they state they could not find the ************** will close the case.This is not right I paid a lot of money for these ****************************** brushed it off like it's another ********** closed my case with no resolution.on 7/20/24 {today} I made a compliant they closed that again without anything being Resolved FedEx got to do better now my items are stolen and I can't get those backBusiness Response
Date: 07/30/2024
Dear ************************:
Your report to the Better Business Bureau regarding tracking number 276941064153 was received. We regret any inconvenience you experienced as a result of this situation.
We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Initial Complaint
Date:07/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have lived in these apartments for just over 2 years now and FedEx is the only delivery company that I have had an issue with. It is a smaller complex, 5 buildings with 3 floors each and there is a package locker in the main building. The delivery drivers here continue to leave packages unsecured and outside the package locker despite there being a notice to either secure them in a locker or deliver to outside the door of an individual apartment if all the lockers are full. This has happened numerous times now. Today I had received an order from Chewy and I found the original shipping box open and on top of the locker of which I have a photo with the shipping label removed. I then checked the package lockers and the contents of the package were there with the shipping label from the box barely stuck on to the bag of dog food I had ordered. I understand that it was just an order for dog food however had it been something else such as medication noone should be opening a package and removing the contents in an effort to stuff an oversized package in to a locker instead of doing the right thing and delivering it to my door.Business Response
Date: 07/24/2024
Dear ****,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************850 ***** Ln Apt 5313**********, TX 75056Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with a company called Thred Up who used Fedex to deliver my package. I received a message that said "Delivered" and a picture of the package in the building. However, Fedex did not deliver my package to my building. It is a different building, just not mine. I checked all the building lobbies on my block and across the street and the package is not there and the lobbies do not match the picture. I have reached out at least 4 times to Fedex. None of it was helpful. The automated system would just repeat that the package was delivered and then would just hang up. I was finally able to speak to an operator but she just kept repeating that the package was delivered and that they are partnered with a 3rd party for delivery. It's been very frustrating to deal with them. I think at this point the package is stolen. I want to hold Fedex liable for this and they need to refund me $75 that I spent. I have attached a few screenshots - one is proof of my payment of $75, and the other 2 is from Fedex. Please let me know if there are questions. Thank you and I hope this can be resolved in a timely manner.Business Response
Date: 08/05/2024
Dear *********************,
Your report to the Better Business Bureau regarding tracking number 277030933050 was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 3, 2024 a seller shipped my item. It was scheduled to be delivered on July 10, 2024. I got an email update saying it would arrive July 7, 2024. Then the package just stopped moving. I called on the original scheduled delivery date and was fed a lie that the package was delayed because of hurricane *****. I looked the city that is currently showing the package in ******, ** and it was not in the path of the hurricane at all. I called again and the rep at least filed a ticket C-********* Ref-*****. I get a response that FedEx has no idea where my package is and that they will not help me anymore. The email said to contact the shipper. I called customer service and a rude white woman hung up in my face. The item that I bought is from a company that is going out of business so the item will never be replaced. This is a completely unacceptable way to do business. How do you lose a package when thats what your whole business is? Why cant the receiver file a claim? FedEx needs to find my package and deliver it.Business Response
Date: 07/31/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777203216179.The package was lost in transit and we are unable to locate based on the description provided.
All Claims are settled with shipper unless shipper authorization is provided. We understand you have been unable to reach shipper, so as a courtesy we attempted to call numerous times,
and left voice messages, however no response. We have requested you email a copy of the invoice to ************************************ for review.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This FedEx shipping and distribution center has no way to file a complaint, no way to call them, and no way for the manager to face accountability for YEARS of horrible management. They were 3 days late delivering CHEESE in over 90 degree weather (its now spoiled), they claimed that my wedding ring was undeliverable for multiple days when we were home, they constantly leave packages outside in a high-crime ********* neighborhood...All of this would be manageable if the business didnt practice anti-consumer insulation against all complaints! The manager hides behind replaceable front-desk employees and ignores any complaints. There is ZERO accountability and NO way to contact whoever is in charge of the ********* region. HORRIBLE stonewalling anti-consumer practices. Close to a 1 rating on both BBB and Yelp. PLEASE do something. Please do ANYTHING! This has been a nightmare going on for YEARS.Business Response
Date: 07/31/2024
Dear *********************** ,
This is in response to your inquiry addressed to the Better Business Bureau.
Please accept our regrets that shipment tracking number ************ did not arrive on time and failed to meet your expectations. We understand your concerns regarding the delay in receipt of this perishable package. Our records indicate three subsequent delivery attempts were made, but access to the apartment was limited and delivery release was deemed not safe. After three tries, the delivery was left as instructed on July 19 at 3:02. We regret for any inconvenience through this standard operating process. Appropriate local feedback has been provided concerning doorbell and door-tag notification to better assist in future deliveries.
FedEx values your feedback, and has honored the prior safety restrictions requested for this address. To best support safety and prompt access to your shipments. You may consider registering for FedEx Delivery Manager at ************************************************************************************************************ Manager helps you to keep track of package delivery times and get delivery notifications when shipment may be available. Newly enhanced delivery features have been added.
On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is important to us, and we appreciate the opportunity to continue efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Customer Answer
Date: 07/31/2024
Complaint: 22018310
I am rejecting this response because: Fed Ex drivers in our area have routinely skipped our address while claiming "delivery attempted". The last time a driver made this claim for an important package was for my wedding ring, which I stood on watch for all day to receive, with no sign of a truck. In short, your drivers have been -and still are- lying to you. We have been so disappointed in Fed Ex over the last four years that we recently bought a security camera pointed at the street specifically to capture future time-stamped events where we "were unavailable" while literally waiting at the window. Respectfully, I can only trust your company as far as I can throw one of your trucks.
Unsatisfied,
MarkBusiness Response
Date: 08/12/2024
Dear ***********************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
We are very concerned and understand your dissatisfaction with the handling of the shipments traveling to your address in *******************.
Please accept our assurances that local management has addressed this service issue with drivers serving your area. The instructions to ring the bell on arrival to your secured apartment building are part of the escalated corrective process.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully.
FedExBusiness Response
Date: 08/13/2024
Dear ***********************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
We are very concerned and understand your dissatisfaction with the handling of the shipments traveling to your address in ********************
Please accept our assurances that local management has addressed this service issue with drivers serving your area. The instructions to ring the bell on arrival to your secured apartment building are part of the escalated corrective process.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully.
FedExInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been waiting for a package that is extremely overdue already. Mind you, this is not the first issue I've had with FedEx; the issues abound with them as testified by many other people. Frankly I don't know how they are allowed to remain in business and haven't been investigated as their practices are blatant fraud.My latest issue with them is the straw that broke the camel's back, and so I'm filing this complaint. The problem I have right now is that my package got to their ************************************** facility OVER TWO WEEKS AGO, and it's still sitting there; at least that's what they claimed to the shipper. You see, the package was supposed to be loaded onto a delivery truck from the Bloomington hub and delivered to me on July 5th, but obviously that never happened. Tracking kept on showing it at the hub but it never showed as out for delivery.I called FedEx on July 10th to see what was going on with my package, and they gave me a case number claiming they were going to investigate. Then this past weekend I got an email back from them basically stating they had no idea where my package was, and to contact the shipper for a resolution lol. So I contacted the shipper, and after a few days on the 16th shipper got back to me saying the issue was taken care of that supposedly there was a shipping exception which was an unreadable label which was replaced by FedEx. So here we are, July 2Oth and I still have no package; it's been 4 days since the issue causing the hold up was "fixed" and I still have no package. I tried to reopen a new case again for the pacakage on the FedEx website this time, and I was issued the SAME case number, the status of which, you guessed it, is CLOSED.They seriously need to get their act together, their business model is just absurd.Business Response
Date: 08/01/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of your shipment tracking number 743499638156.After exhausting all our search options, we regret that we are unable to locate your package.
Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment, if they have not already.
Respectfully,
FedEx
Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ongoing problem with Fedex now for 7 months getting any parcels I order from companies to my address. They constantly are sending my parcels to another city. My husband and I, ******* and ***********************, live at **************************************** and Fedex consistently changes our address on the parcels to ******, MA, don't know why they do that. I even had the homeowners son deliver a parcel to me from his parents home at ******************************************************** because it was very large and his parents at in their 80s. This is unacceptable and the constant messages to them is extensive on more than 20 parcels over the last 7 months - You can not get through to Customer Service (automated) and the only way to get in touch with them is through fb. There are two parcels at the moment that have been bouncing back and forth to their office out for delivery for the past 6 days and they still have the destination city at ******, **. Again we live in ****, MA *****. The numbers are as follows ************ and ************. They blame it on their maps system. I want their map system updated or something to reflect that we live in ****, MA *****. And I want my parcels today.Customer Answer
Date: 07/20/2024
tracking number 277060076842 and 276979603986 and like I said a continual problem with fed ex
Customer Answer
Date: 07/20/2024
tracking ************ and 276979603986Customer Answer
Date: 07/21/2024
two tracking numbers ************ and 276979603986, I keep sending this to you, but do not get an acknowledgement that you received it. I also want fed ex to put our address **************************************; ***** on their mapping system, so we don't constantly have this problem.Business Response
Date: 07/26/2024
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of:
22 ***** Dr.
****, MA 01904
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/26/2024
Complaint: 22017880
I am rejecting this response because: Fed ex has caused me undue stress over the last 7 months with parcels headed to my home - you constantly change my address or my husband's address to *******************************, when we live at ************************************ We have addressed this issue MULTIPLE TIMES with you and nothing is ever rectified. The son of the 80 year old residents of ********************************************* had to deliver a parcel your inept company delivered to his parents home, to my home, that was very heavy. You have made my shopping experience terrible and have disrupted the 80 year residents in ******, MA many times. If I want to order something from a company I have to email or call them first to see if they use Fed ex to deliver and if they do I cannot order it. Unfortunately sometimes they end up using you and when I see it's a fed ex tracking number, I know I am in trouble, and have to go on ******** to try to get my parcels, because you don't have any live person to talk to your customers when you call the 800 number all you get is tracking info for your parcel and it hangs up on you. To this day, even if my parcel takes over 10 days to get to me, after many "operational delays" the tracking still doesn't say it was delivered to ****, **, it's like ****, ************* doesn't even exist to you. Until you fix your system I am out, this has gone on too long and every time I ******** message with you, you give me the same "we are sorry and/or some excuse" not acceptable.
Sincerely,
***********************Business Response
Date: 07/31/2024
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are aware that you have experienced repeated delivery issues. Please know we are working to address all operational issues across our network.
Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any inconvenience caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx grossly abused expectations in delivering my package on time. They sent it from ** to ** to now **. It was supposed to be delivered by the 13th and still remains in ** for at least two days. No, the crowdstrike issue was not a factor to deliver the package on time. One or two days late is understood but its going onto a whole week and wrong side of the county. I request full payment of entire product purchase. FedEx makes it difficult, even potentially charging me by making their phone system useless to refuse delivery or communicate to refuse delivery. I will not miss work hours because of a delinquent service just to refuse delivery.Business Response
Date: 07/22/2024
Dear ***********************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that tracking number ************ was misrouted. The shipper requested a return and this shipment was returned back to the shipper at 10:34 a.m. on July 22, 2024.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package to be delivered on 07/16/24. Due to a delivery exception, my package was not delivered. The next day, the delivery driver told me the package was not on his truck, and it would be tomorrow. By this point I called customer service to have them track the package down. They told me they would call me when the trucks came in so they could let me know where to pick up the package. Approx 1 hour later, the package was marked delivered. I had been sitting on my porch the whole time and no other truck ever came by. In turn, i called customer service again and spoke to the station also again. The filed a dispute ticket and spoke to the driver of the truck, who stated he did not know where my package was. Now on the 19th, 3 days later, they closed out my ticket stating they still cannot find my package. So basically, fedex does not take accountability for a package they were responsible for delivering. They have made minimal effort to ensure customer satisfaction, and they have proven that they are untrustworthy and shady as a company. I am sickened as I watch ads on tv talking about how great it is to use fedex as a delivery service, as they show no real concern that my package is missing. I will never again order something that is shipped thru fedex. I also suspect that it was the driver who stole my package because other people who had a package delivery the same day had the same exact issue, and I have documentation and screenshots to prove it. I will be calling the retailer that I ordered from to report this as fraud. I hope to never do business with fedex again because they have proven themselves to be untrustworthy.Business Response
Date: 08/08/2024
Dear *********************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 2:09 p.m. on July 17, 2024.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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