Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx drivers keep delivering to the wrong address. Our 3131 address is a lead-free zone. They keep delivering to our 3125 address which is a lead facility. The addresses are clearly marked on the building, yet they won't deliver to the correct address. I have even had other companies across from our company bring over our packages because FedEx drivers delivered our packages to their buildings. According to ****, if a package is supposed to be delivered to a lead-free zone (which is our 3131 address), then this package should NOT be delivered to a place that has lead! FedEx drivers keep violating OSHA's protocol. This time FedEx also illegally signed one of our staff's names for this package. This staff said that FedEx just dropped off the package and left. He never signed for it. FedEx delivering to the incorrect address (instead of ****************) has been an ongoing problem for awhile, but I have kept track of the following tracking numbers that FedEx has delivered to the wrong address: ************, ************, ************, ************, ************, ************, ************, ************. Since our company deals with lead, this is a health issue (bringing in packages from a lead facility to a non-lead facility).

  

  Business Response

  Date: 07/30/2024

  Dear *********************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  FedEx takes your complaints very seriously. We understand and are concerned to learn of the issue regarding  shipments being released in an inappropriate manner. Please be assured that this has been forwarded to senior management for review and any necessary corrective action with drivers serving your area. As per our discussion, a direct phone number has been made available to you to assist with any future shipments and to monitor this resolution.     

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has consistently marked packages as attempted to be delivered while not delivering them, only to be eventually sent back to the sender. I have taken extra measures to be at home for these deliveries, only for them not to show up. It is a huge inconvenience. Talking to customer support does not help. Waiting at home does not help. They have consistently failed to deliver when they have marked the package as out for delivery, which is essentially lying about the status of the package. Honestly, it feels like a coin flip if I will ever even get my packages or not these days.

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had always used fed ex through Mercari to ship my items never been too crazy or happy with their delivery times but this issue takes the cake. I purchased a label with fed ex on march15th,2024 for a plant that weighed less than *********************************************************************************************** fact my customer paid me for the shipping of the plant to go from ******* to *****. Fed ex had all of my information my email my phone number and then all of a sudden just one mo th ago I receive a bill for almost $500!!!! Are they insane that is robbery! I do t understand why I can never reach anyone at their ****************************************************************** for what lies Im beyond g livid I want to sue these assholes! Not to mention now they sent a collection notice to me today I will never ever use them again ! Ever I do t want to hear no s*** on dim weight yeah right ! Than something g should have been said than not ruin my credit and be slimy in the process ! I want this handled now! Im not giving them a ***** over my dead body!

  

  Business Response

  Date: 09/09/2024

  Dear ******************************
  
  Thank you for bringing your concerns to our attention. Unable to reach you, we regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Best Regards,
  
  ****
  Service Recovery Team

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent three packages from FedEx in ************* to ********* on July 1st. The service I chose was FedEx Ground, which showed that the arrival time should be July 3rd. On July 3rd, I only received two of them and the last one has not been received yet. The three packages were sent at the same time. Because July 3rd still showed normal and I considered that July 4th was a public holiday and there was a weekend. I planned to wait until July 8th to see if there was any update on the logistics. But unfortunately, I didn't wait for any update. The logistics showed delayed. I called the FedEx customer service center, and they said that because it had been a week, I needed to file a claim online. I told the customer service that I didn't want compensation because the things in the box were very important to me. This is not a problem that money can solve! The value of the things in the package cannot be measured by money! This matter sounds ridiculous, only two of the three packages can arrive safely. The customer service said that they would give me a reply within 48 hours. But after waiting for 48 hours, no FedEx staff gave me a reply, so I could only call FedEx to inquire about the result. The staff said they couldn't find my package and asked me to submit a claim. I suspect they didn't look for my package seriously. They just asked me what was inside. They didn't ask some details, such as what my package box looked like (because I didn't use a FedEx box, I used a ********** box). They just wanted to solve it as soon as possible, and they wanted me to submit an application to solve the problem quickly, and the rest was for me to wait for the results. There is only a 2/3 probability that the package can be delivered?! My current request is that they can continue to help me find it, and look carefully. If the package is lost, why aren't all three lost? Is there something wrong with the FedEx employees? I am very dissatisfied with FedEx's attitude and handling method!

  

  Business Response

  Date: 07/29/2024

  Dear ******,
  
  Our records for tracking number ************ note that delivery could not be completed because of a missing label. The shipment was sent to our critical package recovery facility. As you are aware arrangements were made to return the shipment to you under tracking number ************ and held for pickup at the station for you.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex has taken to intentionally sending any and all of my regular medical devices shipments regardless of the company sending them to ************* in retaliation for the numerous complaints files with their corporate office about drivers blasting loud music on my street, breaking into my back yard fencing, and placing every package at the wrong door when my account with them gives specific instructions to leave at the side door due to severe disability, and my use of a power wheelchair. Several supervisors came to my house after ancient where the driver jammed a pancake through my decking and claimed he couldn't fund the side door to the property! The side door is off the driveway infront of the garage which is attached to my brick home! They began retaliation the immediate medical.order following the complaints to corporate about the deck damage. Today, I received in my fedex tracking app that the package went from a few cities over in ********* **** to Ocala *******. Which is the same stunt they pulled with the last one that caused the medical supply company to reship with another courier. The contents are diabetic supplies that atr temperature sensitive and part of my closed loop insulin pump system. Therefore, affecting my health and diabetes management. This is truly intentional as I have been receiving these deliveries without issue from fedex since 2019 beitall from multiple medical supply companies. I also receive dressing materials for a partial amputation so I'm not always sure which one they are supposed to be delivering, and like the pump supplies, can land me in the emergency room, if they continue to play with people's lives.

  

  Business Response

  Date: 07/24/2024

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 

  and other packages.  Our records indicate a delay at the FedEx Hub in **********, ****, on July 22, 2024,  The routing of the Ground trailers is determined by

  the Logistics team, and it is possible for a package to be delayed if it is missorted to the wrong trailer, however scans are not indicating a mis sort. 

  We understand your packages contain critical medical supplies that you need asap, so we would recommend that these packages are shipped Express instead

  of Ground, because Express is time specific and provides quicker deliveries.

  Also, our records indicate you updated FedEx Delivery Manager information for deliveries to back door at 6:58 p.m., of which was  after your package had been 

  delivered at 1:58 p.m., on July 23, 2024, so the driver was not aware of this information.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22022591
  
  I am rejecting this response because:

  Their respois riddled with blatant lies.  I have spike with several employees AND have an app showing that there has been no change to to my delivery instructions.  Furthermore,  my home DOES NOT HAVE A BACK DOOR!  The app tells the story of any changes and can be validated if necessary. As a matter of fact these delivery instruction have been there for years without change.  Upon speaking with the shipper, they have also filed a complaint, and do not consider the package delivered .  I have already received a call today from the shipper and they will be resending another package.  Lastly 2 children were recorded on my security camera investigating and ultimately stealing the package from the front door as it remained out in 2 hours of rain and left there all day after multiple employees claimed they either had no supervisor, said the driver would be sent back to move the package to the proper location etc.  In addition a so called supervisor claimed yesterday to be returning a call and no follow up call have ever been received from that individual or the location where the package with mi's routed to Ocala Florida.  This is all more retaliatory, nefarious behavior on the behalf of all staff.  I have the image of the package the driver is required to take upon delivery as part of their policy.  And I will be more than happy to verify that there is NO BACK door to my home via real estate building sketch etc.  I have 4 entry doors: a front, side (which is what my instructions are, off driveway by ATTACHED garage, a lower deck door and an upper deck door.  They lying and misinformation they are giving you is their normal response to any and all complaints in my experience with Fedex.  I am expecting another medical package tomorrow I'm sure there will be another mishap with the package and I gave alerted that sender to be prepared.  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/25/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 
  and other packages.  The local Ground manager for the facility that services your address called you on July 25, 2024, to provide additional information.

  The manager attempted to explain that your shipments are actually originated from *****, **, not OH, and that our system captures the information from the

  billing account that notes Twinsburg, **, so that is why you are seeing the information in the scan history, so this is not a FedEx error.  The packages are 

  originating from *****, ***

  Also, the manager has noted their system that all packages should be delivered to the side-off driveway by attached garages and information has been 

  provided to route owner.

  Please accept our sincere regrets for any inconvenience and the misinformation you have encountered. We value the trust our customers place in us,

  and we look forward to serving you more satisfactorily in the future. 
  

   Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22022591
  
  I am rejecting response because the Conpany has not yet addressed, nor provided and expiation for telling the BBB falsely in their initial response that I as the recipient recently changed my delivery door to an alleged "back door" which does not exist WHATSOEVER.  I would be more than happy to provide thr building sketch from my last appraisal to support proof of blatant and perpetuated lies being told by this company,  and their potential tamper with my account information and future deliveries. I would like a written explanation about where and who provided the false information, an apology for creating anxiety and undue duress that has been further exacerbating bad blood, distrust,  and the belief that this company is incapable of telling the truth, let alone doing the one thing it is designed to do without engagement in retaliation against consumers who rightfully complain about their employees behavior and that of the drivers.   I ******** asked the driver ro put the package at the side door upon his arrival and he willfully snapped a photo of the package, at the front door and left. I was also told by the corporate office the drivers receive a pop up message WITH SPECIAL delivery instructions added by the consumer so there should be no issues.  Yet there has been one package delivered to the right door in 7 years.  

  
  *******************

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22022591
  
  I am rejecting response because the Conpany has not yet addressed, nor provided and expiation for telling the BBB falsely in their initial response that I as the recipient recently changed my delivery door to an alleged "back door" which does not exist WHATSOEVER.  I would be more than happy to provide thr building sketch from my last appraisal to support proof of blatant and perpetuated lies being told by this company,  and their potential tamper with my account information and future deliveries. I would like a written explanation about where and who provided the false information, an apology for creating anxiety and undue duress that has been further exacerbating bad blood, distrust,  and the belief that this company is incapable of telling the truth, let alone doing the one thing it is designed to do without engagement in retaliation against consumers who rightfully complain about their employees behavior and that of the drivers.   I ******** asked the driver ro put the package at the side door upon his arrival and he willfully snapped a photo of the package, at the front door and left. I was also told by the corporate office the drivers receive a pop up message WITH SPECIAL delivery instructions added by the consumer so there should be no issues.  Yet there has been one package delivered to the right door in 7 years.  
  
  
  *******************

  Customer Answer

  Date: 07/27/2024

  The original package was intentionally put at **** door to add to their mishandling.  The shipper asked me to follow up and owt them know I'd they sent a driver or the driver back to place it at the door I can access, which never happened.  She then shipped another package that arrives today, on time, without using a hub.  The driver showed u0 and tossed it at the front door AGAIN,  despite the so called pop up they get on their phones with delivery instructions (i.e  which door), and drove off.  The package will remain out there, yet again.  I believe the first one was stolen by two kids on bikes as I have a video showing the two kids stopping, inspecting and talking about the box.  I never retrieved the first one so it's more than likely gone by now.  I would have to upload the video of those kids if you would like to see it.

  

  Business Response

  Date: 08/02/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 
  and other packages and they have noted in their system that all packages should be delivered to the side-off driveway by attached garage.

  The Executive Services representative contacted you and a letter of explanation was emailed to you on July 29, 2024.
  
  Please accept our sincere regrets for any inconvenience and the misinformation you have encountered. We value the trust our customers place in us,
  and we look forward to serving you more satisfactorily in the future. 
  
   Respectfully, 
   
  FedEx

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 weeks Fed Ex has been dropping my packages at my neighbors barn instead of at my house. They get rained on and could be stolen setting out there beside a road. I've filed complaints with Fed EX headquarters and nothing has changed. I want them to start delivering at my house on the front porch.

  

  Business Response

  Date: 07/30/2024

  Dear Gene House,

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number

  We are very concerned to learn of your dissatisfaction with the handling of your shipments. Local management has been notified and you will receive a follow up within 48 hours.

  Please accept our sincere regrets for this situation and we will continue in our efforts to ensure future shipments are handled to your satisfaction.  

  Respectfully,

  FedEx

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Gene House

  *********************

  **********, TN 37881

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tues, May 28, 2024 in *********, ** I paid FedEx ****** to have legal papers delivered by *********, ** (neighboring state) by 9:30 am the following morning. They informed me i could save money by paying only ***** to have it delivered at any time the next day. As time was of the essence, I opted to pay the extra and again, paid ******. My package wasn't delivered until three days later on Friday, May 31, 2024. I physically went back into FedEx prior to delivery and was told they would refund the fee if i filed a complaint online. I have filed two complaints and spoke to *******, *****, ********, ****** who all claim to be in charge and would refund me. As of now I still have no refund and still have gotten the run around since May 29th and it is now July 21/2024. They did deny me once saying the claim is 15 days past the incident. However, I had been in touch with them the entire time. Also, I received an email stating the claim could take months to resolve. Only July 8, 2024 I spoke with ******* who walked me through filling out another complaint form online and assure me he would personally refund me immediately. Still nothing. I'm just totally frustrated with the situation. They caused me enormous trouble and grief with the company as, the legal papers were delivered two days too late! The services were not only rendered in a timely manner, they caused me problems you could not imagine. I am requesting a refund. It has now been 54 days and they still have not resolved my the problelm.

  

  Business Response

  Date: 07/24/2024

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 9:12 a.m., on May 31,2024, to which you have confirmed.
  
  A credit in the amount of $105.36 has been processed.  Please allow up to 7 business days for the credit to be reflected on the billed credit card.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  

  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  5101 ******************************** NV 89142

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 packages were delivered on 7/20/2024 at 1028 am. The packages were left on the porch. Fix the delivery issue, not to be left on the porch. Instructions are clear in my FedEx account, tis is not the first time and I have asked before but have been ignored with my request to ensure packages are not left in that area.

  

  Business Response

  Date: 07/31/2024

  Dear ***********************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. Your comments regarding issues with FedEx Delivery Manager profile and inappropriate release of shipments, have been brought to the attention of appropriate management to be addressed internally. FedEx is committed to improving the situation and will continue to work with drivers responsible for your area. Thank you for your patience as we worked to resolve this issue. As part of the resolution, you have been provided a direct contact to help support and monitor this resolution.
  
  On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. We will continue in the efforts to ensure future shipments are handled to your satisfaction. 

   

  Respectfully, 

   

  FedEx 

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home delivery has become an issues since the regular driver moved away.The new driver refuses to deliver packages to the house, about 100 yards away from road.Instead, driver throws them out on the side of the road, and now I have missing packages.

  

  Business Response

  Date: 07/26/2024

  Dear *****************************:

  Your report to the Better Business Bureau regarding tracking number 747536305962 was received.    

  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *******************************************  
  
  Local management has contacted you and addressed this issue.  An internal review has been performed with the driver serving your area to prevent a recurrence. 
  
  On behalf of FedEx, we regret any inconvenience you were caused.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  FedEx 

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  If the problem happens again, I will open a new BBB complaint.
  

  Sincerely,
  
  *****************************

  100 broken bow

  *******, TX 78605

  
  

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expected a package to be delivered to me TODAY Sat July 20,2024. I waited at home ALL day for this delivery to NOT be delivered. Status said, out for delivery ALL day & until after 7:00pm PST. Then status changed to, we attempted to deliver but was NOT able to deliver. We will attempt delivery AGAIN on next business day. This is a complete lie! I've waited ALL day & wasted MY whole Sat for a delivery that NEVER showed up! & NOW I have to wait AGAIN on next business day! I'm VERY upset! & Of course they are closed & I can't call anyone! Terrible customer service!

  

  Business Response

  Date: 07/25/2024

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 7:51 a.m. on July 21, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  ?
  Respectfully,
  ? 
  FedEx 

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22020216
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/26/2024

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 7:51 a.m. on July 21, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of the management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/30/2024

  This response is completely untrue.  Delivery WASN'T delivered until after 3:00pm 7/21/2024 & it was delivered to wrong address! Luckily I checked tracking status that showed delivered & I walked to find it was delivered to an empty unit that no one lives at! So anyone could've picked up & taken my package that was delivered!  I'm completely unsatisfied with this companies response! Thank you.

  ***************************;