Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,441 total complaints in the last 3 years.
- 5,053 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The first time I decided to use **** as my platform to sell and I quickly sold a vintage cameo ring with filagree that flips to reveal an onyx. It was from 1930/40's and worth anywhere from ********* bucks and maybe more. Well FedEx lost my package. It was picked up on June 24th at 618 pm and arrived in *******, ********* at the hub on 6/25 at 722am. I filed a claim for 1210$ case #c-154167005. They have only contacted me to advise me my claim is delayed. When I was able to get someone in the claims department, he was condescending and when I asked him politely not to do that, he said not to disrespect him (by asking him not to speak to me on that manner), I the requested him to escalate my call to which he declined then I asked for his name and he hung up on me. Now I've had to refund the buyer on **** so I'm in the negative 80 after the fees **** charged and the shipping. My reputation is tarnished as a reliable seller and my integrity is in question. And I either want my ring back or the money it's worth.Customer Answer
Date: 07/26/2024
They contacted me today and I am not satisfied with their "solution" to having lost an inherited vintage ring with over 2000. Please advise. Thank you.
Business Response
Date: 09/04/2024
Dear ******* *******,
Please see the attached letter regarding your claim for tracking number 276219440730.
Best regards,
FedEx
Customer Answer
Date: 09/06/2024
Complaint: 22007073
I am rejecting this response because: as a multimillion dollar business, the forced settlement of $300 for an heirloom with a value 6x more than that is offensive. Leaning on the "declared value" policy when 1- it was my first shipment with fedex, 2- I wasn't properly informed Abt it through ANY parties involved with the shipment and 3 - the loss of the package and subsequent slow speed of the "investigation" led to my insurance lapsing then the suspension of my license and registration which will cost me nearly $600 to rectify and that's not including the time I've spent having to contact FedEx (and was even hung up on by a member of FedEx claims) to correct the situation. And to top it all off, I had to still pay shipping fees out of the payout received. Horrible business ethics, claims process and customer service. To say Ive cried over the actions from FedEx is an understatement. I am NOT satisfied with fedex and I share my experience DAILY in hopes of tarnishing the reputation as is deserved.
Sincerely,
******* *******Business Response
Date: 09/24/2024
Dear Valued Customer,
On behalf of FedEx, please accept my apology for your experience. Our record indicate when this shipment was tender to FedEx there was not a declared value. Declared value is coverage for loss or damages. Under the terms and conditions governing this shipment FedEx liability on any shipment is limited to $100 if declared value is not requested and paid for that the time of shipment regardless of value. The shipper did not request or pay for coverage, therefore our liability is limited to $100.
A claim was paid on 06/03/2024 for $100 and second payment the amount of $300 was issued gesture of goodwill on 07/30/2024. Both checks has cleared our bank. This makes a total settlement of $400. This settlement was an exception to our terms of carriage for declared value. Although, we understand your desire for additional compensation the request is denied. FedEx will not consider any additional compensation. We hope you understand our position in this matter.
Sincerely,
FedEx
Initial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FEDEX Package delivered to wrong address. Website would not process issue. Website would not allow to rate delivery. Chat option referred me to non-working website.Customer Answer
Date: 07/17/2024
Tracking number sent previously
403392513805
Business Response
Date: 07/24/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 403392513805.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************************************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello! :-)FedEx Stole my cell phone and claimed that they tried to deliver it when they never did. I have been home all day and never once saw a FedEx truck. The driver is a fraud and a liar. It is 3:23 PM on Wednesday, July 17, 2024 and there has been absolutely no FedEx trucks. FedEx stole my ******* S24+ phone. This is the second time I have had to file a complaint in a month for the same reason. I cannot stay home all day for these con artists and liars and thiefs.TRACKING# ************Business Response
Date: 07/24/2024
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 735638733440 was delivered on 7/18/2024 at 11:46 am.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone is using my name and email for a FedEx account and ********************** does not have any customer service representatives to answer or help fix this problem unless I have an account number I dont have the account number because someone is fraudulently using it and FedEx has no phone numberthat will allow me to report it or change it or because I dont have this account number that someone else has created in my name. I would like FedEx to contact me so I can close this account and then change my email address.Business Response
Date: 07/22/2024
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The Revenue Services department can be reached at ************** and/or their email address is **********************************.Also, any information you have received that is related to fraud should be forwarded to ******************************** for review.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customersplace in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have complained 12 different times, you're customer support people in ***** hang up on you, and lie to you and do not have supervisors contact customers, my orders even state on the delivery notes to not illegally enter my mailbox and to deliver all my packages to my house porch, it's the same thing over and over, it's getting to the point I am being targeted by your delivery drivers, my mailbox is 1/2 to 1/4 of a mile from my home and I have to track down my packages 85 percent of the time, sometimes I don't even get them,I have complained to the post master and to fed ex numerous times all you have to do is look up address ****************************** and nothing gets done,the only thing I have left to do is to file a legal complaint with the attorney generals office of WV , I need a supervisor contact me asap, I'm tired of being ignored, wither your supervisors don't do anything about it or your driver's just so whatever they feel like doing, how can you company be paid to deliver a package to someones home and the. Leave it 1/2 a mile from their home and still get paid for the delivery ,seems to be you are breeching your contracts and shouldn't get paid,if I don't here from someone with 24 hours, i am going to the Capitol in ********** wv and file a complaint with the attorney general of the state of WV, and possibly contact the United states post office in ************* ,the local post master had done told me it was illegal for drivers to use mailboxes because they dont pay taxes on the packages, she had also made a complaint with the local office on my behalf but ahe did warn me she had done this before and the customers quit receiving their deliveries so your driver's targeting me us illegal also, I need someone to contact me asap.I have filed multiple complaints about this issue before to no avail....Business Response
Date: 07/29/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:****************
Amma, WV 25005
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. This is the last chance I will give fed ex to stop using my mailbox and start delivering my packages to my home as the directions on the packages state, this is has happened several times with multiple complaints and next time I'm going straight to the federal postal service in ************* and the roane county state police.
Sincerely,
*************************150 country laneAmma Wv, WV 25005Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Fedex Station has a history of not delivering large or heavy packages. This is the third time in as many years that I've had a large package go to this station and then dissappear for 2 or 3 weeks before I'm able to raise enough of a fuss to force delivery. This time I literally caught the driver at the end of my driver and he told me he "didn't want to unload my package because it was too much work"Business Response
Date: 07/26/2024
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has been in delay for two weeks and showing no movement. I called and was told they would call me back nobody ever did. I need an update for my package or it to be delivered The lack of customer service is ridiculous nobody is following through this is ridiculousBusiness Response
Date: 07/19/2024
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ was delayed to our *****, FL station. The delivery was completed at 5:08 p.m. on July, 18 2024.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called to make a claim and they put a search out for the package. Closed the case saying that it was delivered correctly and I was out of town when they closed it. Was told to file a claim online if this was incorrect and to put in for compensation. I did this and the claim was denied really quickly saying that the package was delivered more than 9 months prior which is incorrect and the email that said this even stated that the received date was 6/10/2024 so that makes no sense. I disputed this denied claim and attached the proper information again. I received an email confirmation for the disputed claim and the received date was changed to 07/18/2022 but if you look at the tracking number you can see that it was delivered incorrectly on 06/10/2024 so the website is all messed up. I called multiple times and the claim representative assigned to my case hasn't tried contacting me at all and its been almost 2 weeks with no communication. I have attached a picture of my house which is concrete and I was told that the house it was incorrectly delivered to had wood stairs and a gate. I have attached picture of my house, *******'s waiver so i could file a claim, and the invoice to purchase the item. I want to be contacted ASAP to get this case closed. I will be deploying in 4 weeks and unable to give additional information. Case number currently is C-154559497Business Response
Date: 08/07/2024
Dear ***********************,
Your email regarding tracking number 275663944925 was received.We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Thank you for your patience in this matter.
Respectfully,
FedExInitial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The package was on truck for delivery on 7/13 which never got delivered till date. Upon calling customer care, they opened a case but since then there is no updated at all. All the time when I called FedEx to get an update, I was given a different answers and no effort was put to locate the package and deliver it to me.Business Response
Date: 07/25/2024
Dear *************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 404384087904.Our records indicate a Van scan on July 13, 2024, however no additional information is noted. The Ground facility manager called you on July 19, 2024, and
advised there was no additional information, however their security team will review case.
We suggest the shipper is contacted to begin a Claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************************, DE 19709Initial Complaint
Date:07/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June/11/2024 I sent a package with Fedex. I purchased the shipping label (Fedex SmartPost) with insurance through a 3rd party whose name is Easypost. The package never reached the recipient and that is why I made a claim with Easypost. Easypost requests additional information from me to clarify some doubts about the shipping label and they are the following:- The confirmation that the Fedex tracking ID ************ has to be linked to the **** tracking number ********************. Although Fedex has confirmed to me via phone that the 2 tracking numbers are related to each other, they did not want to confirm the information via email. According to the person I spoke with, Fedex does not send email.- The other issue is that the shipment is marked as delivered. I let FedEx know that the shipment was marked as delivered but the receiver never actually got the package and asked them if they can provide you with proof that it was mis-delivered, but they refused to give me any proof of that.In order for Easypost to honor package insurance Fedex has to provide these two things:1. Confirmation that the Fedex tracking ID ************ is linked to the **** tracking number ********************.2. Proof that the package was delivered to the correct address, otherwise change the status of the package as lost.I am attaching the following documents:- Fedex shipping label - Fedex transaction record - Communication with the recipient (email)Business Response
Date: 07/18/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of a shipment traveling FedEx Ground **************** formerly FedEx **************** ************ specializes in the delivery of low-weight, less time-sensitive shipments, commonly used by merchants for product returns. It offers US ************** tender options or direct tender to FedEx. For additional details about this service please visit our website at : *****************************************************************************************
Our records indicate a FedEx Ground Economy shipment was tendered directly at a FedEx Office on June 11th,2024 using the label presented in this correspondence. It was scanned in FedEx possession on tracking number ************. Had it been tendered via a US Postal outlet, it would have scanned on the alternate barcode presented on the label, as **********************. FedEx delivery is recorded on 6/14/2024 at 1:30 pm; in ********, *** A signature proof of delivery option is not available for FedEx Ground ****************
Because your financial arrangements are with a third party, please contact them for further assistance regarding reimbursement, or claims. As you have paid EasyPost, a third-party processor, for the transportation charges on this package; any refunds or claims requests should be made through them.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.Respectfully,
FedExCustomer Answer
Date: 07/19/2024
Complaint: 21999905
I am rejecting this response because:Thanks for your answer. Easypost is good with the confirmation of the tracking numbers.
On the other hand, I am informing Fedex that the package was not delivered to the receiver. I am again attaching the communication with the receiver (TURN14) where they confirms that they have not received the package. The Receiver is one of the largest auto parts wholesales companies and has a very good reputation. They assure me that they did not receive the package, after ************************************* order for Easypost to honor its guarantee, Fedex has to change the delivery status to Lost instead of Delivered.
I am again attaching the communication with the receiver and the photo of the package when it was delivered to the Fedex offices.
Sincerely,
*******************************Business Response
Date: 07/23/2024
Dear *******************************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
Our records indicate a shipment tendered June 11th, 2024 on tracking FedEx tracking number ************ was delivered at 1:30 p.m. on June 14th, 2024. Additional research has been conducted in an effort to address your concern. FedEx investigated and determined that we delivered and obtained a signature at the addressed location, by this recipient who has signed for previous shipments, without dispute of delivery. (Please see attachment: Delivery Verification Letter.)
After carefully reviewing the documentation and shipping records a second time, we must respectfully maintain our proof of delivery position.
On behalf of FedEx, please accept our sincere regrets if we have failed to meet your expectations. Your business is very important to us, and we hope you will allow us future opportunities to serve you more favorably.Respectfully,
FedEx
Customer Answer
Date: 07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
************************************************************, TX 77056
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