Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,444 total complaints in the last 3 years.
- 5,059 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I'm having a shipment in one of their facilities stuck and I tried asking for a human to assist, all they have is bots or slow agents repeating the tracking info they already gave.They are lazy and lack of policy to simply call up the facility to have a check on what's going on with the package.It's easier for them to ask me to ask the shipper to create a claim which is silly since I need this package.
Business Response
Date: 08/07/2024
Dear ****,
Our records for tracking number ************ note that the label was missing. The shipment was sent to our package recovery facility. As you are aware arrangements were made to return the shipment to you under tracking number ************ and delivered on August 7th, 2024.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Fedex carrier did not deliver my packages even though I was clearly home. They were unwilling to assist me in any way. One lady told me to sign the door tags as an "indirect signature" which were LEFT ON THE DOOR in plain sight. (See pictures.). Nonetheless, they claimed that they couldn't "deliver" to me. There were no attempts to knock or call me. Note the timestamp on the photo.Business Response
Date: 07/30/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************, was delivered July 26, 2024, at 1:00 p.m.?
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Respectfully,FedEx
Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent chemo eye drops by pharmacy in ***** ******** to be delivered July 18 but Fed X delivered to wrong address and drops were not refrigerated as required so were not able to be used when I finally found them at neighbors address. Pharmacy is charging me $156 to resend chemo eye drops. Fed X is the one that caused the problem and I should be given that amount from Fed X because not ny error but need the Chemo for eye problem... This has made the starting of needed medication delayed by a week and also a medication no one else but me should be using,Business Response
Date: 08/01/2024
Dear **** *****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
As a gesture of goodwill, a credit of $156.80 has been sent to you in a form of a check on FedEx tracking number 277193622133.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully
FedExCustomer Answer
Date: 08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
************************************************, IA 50583Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to receive my package on Tuesday, July 16, 2024. However, the package was delayed and out for delivery on July 19, but I have yet to receive it. I called customer service on July 20, and the representative said they contacted my local FedEx and assured me my package would be delivered by the end of the day. Once again, I never received my package. I called again on July 20 to let them know the package never arrived and to have a case opened. Even though they assured me the package would be delivered by Monday, July 22, which I knew was a lie. As of July 24, no one has contacted me about my case. So, I called again to see why I had not received my package. The representative took my phone number and requested to have someone contact me. But my package was marked to be delivered by 2:50 pm. Which I knew was another lie because it had not even been marked as out for delivery. At this point, Im tired of going back and forth. Someone must have taken my package home because it keeps saying its coming and never comes. This is ridiculous and unprofessional, and I will not stand for it. They had no problem delivering my bed frame, but my $1,000 mattress has been missing for over a week. Unacceptable.Customer Answer
Date: 07/24/2024
I am also providing the research case information, so no one can say I did not file a claim through customer service.
FedEx Case Number C-********* Ref-***** for Tracking Number 777343735575
Business Response
Date: 07/30/2024
Dear: *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ has now been delivered at 12:40 PM. on July 25, 2024.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. The delays and mis route to the incorrect route have been addressed by management. Please accept my apology for this delay.
We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************************347 ******************, GA 30909Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bank card from my bank FSNB on Saturday July 20. I discovered that they had since then. I missed them yesterday July 23, 2024 at 9:36 AM and I looked at the tracking number and it was being for delivery today July 24 by 12 PM. I am home until July 26 because I have to work as a caregiver. I need to be able to access my money so I can give him some. and now it is say by the end of the day that I will get it. If I would have known that I would went into town but they failed to let me know. The representative wanted to argue with me.Business Response
Date: 07/31/2024
Dear *******************************:
Your report to the Better Business Bureau regarding tracking number 777539139290 was received.
Our records indicate that the shipment was picked up from FedEx Office at 5:44 p.m. on July 25, 2024.
Your concerns regarding your poor customer service experience while inquiring about the status of the shipment have been brought to the attention of management and will be addressed internally.
On behalf of FedEx, please we regret any inconvenience you were caused. We will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,FedEx
Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vanity through a company that sent the package through FedEx. The package was supposed to arrive on Friday, July 19. I got a message from FedEx saying it was out for delivery. At the end of the day I got another message from FedEx that the package was delayed because of operational issues and it would be delivered on Saturday, July 20. The same thing on Saturday - out for delivery then operational delay - will be delivered on Monday. Same thing on Monday - out for delivery then operational delay - will be delivered on Tuesday. Same thing on Tuesday - out for delivery then operational delay - will be delivered on Wednesday. I finally went to FedEx on Wednesday to pick up my package because I did not trust that they were actually going to deliver it. At this point my package had been in *********** at that FedEx station for 6 days. I had to carry the package into my home and it was 80lbs. The box was also damaged because of the many times they loaded and unloaded it on their truck. It was supposed to be delivered to my home. I have another package that is out for delivery today, July 24. I got the message it was out for delivery and then received a message that it was delayed due to operational issues and that it would be delivered on Thursday, July 25. I called customer service again who contacted the station manager. The station manager said they had two drivers they contract with and neither one knew who had the item on their truck so they just brought it back to the station instead of delivering it. It is another item that is also heavy. I keep getting the runaround and that FedEx station. They are not delivering my packages on time. This is so frustrating. I have already called FedEx customer service several times and they are not help either. They can only contact the station manager but I am at their mercy. I should not have to go pick up another package when it is supposed to be delivered to me. Please help!Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx is delivering my packages to the wrong address every time I try to contact them I get an automated service and get disconnected I am beyond frustrated my address is on the package and still delivered to wrong address this is the second time I have to track down my packagesBusiness Response
Date: 07/30/2024
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations, and an internal review is being conducted.The local station has contacted you to discuss your concerns. and the local manager will be contacting you as well.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx??
Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Fedex to mail Next Day Air. They failed to deliver on time after I paid $69 dollars !!!! I disputed the charge with credit card company stating that they deliver late ..it was guaranteed on ***** (this is why i paid so much money !!!!) but made it on *****. Now they are trying to invoice me with some ridiculous invoice *********** for some unpaid balance. Ridiculous!!! You fail to deliver what you promised and try to hit me with some bill. Shame on you !!!Business Response
Date: 07/25/2024
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
After additional research, Our records indicate that package tracking number, ************, was delayed at *********** an additional day,caused by FedEx, so invoice ***********, has been credited for a zero balance. Disputing a FedEx charge with your credit card, before calling
Revenue Services to confirm if money back guarantee is applicable, will generate collection activity due to outstanding invoice. Revenue Services
can be reached at ************** or **********************************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward
to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against FedEx regarding the handling of my package. Below are the details of the incident:Tracking Number: ************ Description: The package contains delayed baggage shipped from ************Recipient Name on Label: ******************* (myself)Issue Date: July 19, 2024, at 12:41 PM On July 19, 2024, at 12:41 PM, the package was marked as delivered, but I did not receive it. The package was allegedly signed for by someone named ******************.Immediately upon noticing the discrepancy, I contacted FedEx on the same day, July 19, 2024. Despite multiple follow-**** the response from FedEx has been unsatisfactory. They informed me that the delivery address was correct and suggested that I locate ****************** myself, which is unreasonable and irresponsible. Additionally, it has been extremely challenging to get through to FedEx customer service via phone as the lines are often unreachable.Given that the package contains my personal belongings valued at approximately $1,000, I find FedEx's handling of the situation to be highly unsatisfactory. My requests are as follows:Immediate Action: FedEx must locate the package and redeliver it to the correct address.Compensation: If the package cannot be located, I request compensation equivalent to the value of the contents, which is $1,000.I kindly request your assistance in resolving this matter promptly. Your intervention would be greatly appreciated to ensure that FedEx takes responsibility for the misdelivery and addresses my concerns adequately.Thank you for your attention to this matter.Customer Answer
Date: 07/24/2024
I have found my package, thank you so much!Business Response
Date: 07/26/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 818157859477.Our records indicate a proof of delivery on July 19, 2024, at 12:41 p.m. The maintenance employee accepted the package because the shipper omitted the
recipient apartment number and you have located the package.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us.
Respectfully,
FedExBusiness Response
Date: 07/30/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 818157859477.
Our records indicate a proof of delivery on July 19, 2024, at 12:41 p.m. The maintenance employee accepted the package because the shipper omitted the
recipient apartment number and you have located the package.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us.
Respectfully,
FedExInitial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/22/24, I placed an order for an item and paid to have the item delivered next day to my residence. It was clear that I was paying for next day delivery and that it would by delivered by 8:00PM on 7/23/24. The tracking shows the item was loaded on to the FedEx vehicle for delivery at 9:05AM on 7/23/2024 in *************, **. At 10:08AM tracking shows Delivery Exception in *************, ** and at 10:09AM shows Delay in *************, **. I can see that it says there was an attempt to deliver at this time, however I can prove there was no attempt.1. I live in ****, **, NOT ************* and tracking shows the item not leaving ************2. Had a FedEx driver attempted to deliver the package at my house they would have been met at the door OR by my son who was in the front yard at this time. I was on the phone with him starting at 10:03AM and we were talking about watching for FedEx and signing for it. The call lasted for 7 minutes until 10:10AM. No FedEx driver was at my house in ****, ** at 10:08AM or 10:09AM.3. The item required an indirect signature, which according to FedEx means "FedEx will obtain a signature from someone at the delivery address or from somebody nearby, such as a neighbor or building manager." Had FedEx attempted to deliver and missed my son in the yard, they still did not follow the policy on indirect signature. I know all of my neighbors and nobody attempted to deliver.I then received a notice stating I had to drive to the FedEx location in ************* to pick up the item any time after 6:00PM. I called FedEx customer service. It was incredibly difficult to speak to a real human being and when I did they were hard to understand, told me they were contacting the FedEx location and I would receive a call/email/text back that evening. When I told them that I wanted the fee for Next Day delivery given back to me they told me to go to the website which was not helpful. I wasn't contacted by the location and still don't have my item.Business Response
Date: 07/26/2024
Dear ********************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of **********************************
Local Management has been advised of your concerns and this was addressed internally with the driver serving your area.
Our records show tracking number 746806698095 was delivered at 9:28 a.m. on July 24, 2024. We ask that you contact the shipper for further assistance regarding reimbursement.
You may consider registering for FedEx Delivery Manager. It offer residential recipients the ability to request delivery options for Express,Ground and Home Delivery shipments coming to their residential address. You can sign up online at www.fedex.com/delivery or register as a guest user to use FDM features. It can be cancelled at any time.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,FedEx
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