Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,444 total complaints in the last 3 years.
- 5,060 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Saks on 6/25. My order was supposed to be delivered within 1-2 business days which I paid a $30 express shipping fee. I called Saks 2 days after my order was not delivered for an update. **** told me that my order was ************** are putting a request in to have my $30 refunded back to my card. 6/28 I received a confirmation email stating that my order was delayed. 6/29 I received a email saying that my package was on the way. 7/1 at 12:33am I received a email saying that my order will be delivered tomorrow 7/2. Later that day, I received a email from FedEx saying that my order was out for delivery on 7/1 instead of 7/2. I been home all morning. I have cameras. I received a email at 10am saying that my package has been delivered. I was confused because I was ***************************** did not knock on my door nor did my camera go off. With any designer item that you purchase, a signature is required. I clicked on the ********** said it's been signed by a person name B ****** which is not me. That same day I contacted Saks to make a ******************************** service told me that i couldn't make a claim until 72 hours but I still need to contact FedEx customer service & also make a claim with them. I called FedEx the same day & made a ************ said they are now in process up researching my case. I received 2 emails after that saying that if I still didn't receive an update or my package to call back. I called back & Fedex person finally said that my package was delivered to a wrong address. After continuing to research the package I called back days later & was told that my package was completely lost & I need to contact the shipper for a refund. I contacted the shipper & made a ************ got back to me within a week & told me through email was claim was denied. I called to figure out why & they said I needed proof that my package from FedEx was lost. I called Fedex 7/23 & they told me it was morning they could do & just kept saying to contact the shipper
Business Response
Date: 07/25/2024
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our research has not confirmed the location of your package. This issue has been brought to the attention of local management and this will be addressed internally with the drivers serving your area.After notifying the shipper of this package issue, they asked that you contact your dealer regarding non-receipt of the package and because your financial arrangements are with the shipper. Please contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation. Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,FedEx
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i order a package and shipper stated fedex delivered package. I never received package and would like a full refund.Business Response
Date: 07/30/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExInitial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 12th I ordered 3 pants to be delivered to ********** the final bill of the order they charged me an extra $30 for the shipping delivery via Fedex to the address provided in ******* In ******* there is a law that if the imported product cost is less than $400 and or is not heavier than 4 kilos. you dont pay any taxes, duties or nationalization of the items.There is a very basic paperwork that has to be filled to finalize the entry of the items to the country reporting the type of item and the price to effectively determine if pay taxes, duties nationalization or not. in this case this order doesnt pay any taxes and is considered category b.For this simple process, ********** dhl, deblex charge from $0 to a small $15 fee. the couriers dont charge any extras for this concept.But fedex is charging me l:standard shipping $30 (this is a correct amount since i am paying for the shipping service)the issue is that they are charging me an extra $82.41 for filling this form compared to the $0 to $15 that is suppose to be charged. i think they are taking this form to the most expensive restaurante to eat while they process this form because its inexcusable the 35% of charge!!!!!!!!!!!fedex has a licensee department named grupo entregas to perform this abusive practice deceiving customers to pay what ever they want to charge without a clarification an agent contacted me and didnt want to provide any details and itemized bill just the receipt that shows the charge for the entry of the item.so fedex is charging me $82.41 +$30 of standard shipping for a total of $112.41. thats 35% of the order. this is the biggest scam an abusive practice ever to customers.i will escalate this to both governments letting them know how fedex take the money with deceiving practices.i have done this process of ordering to ecuador many times but this is the first time this happens to me because it was via fedex. i want this to be investigated and my money backBusiness Response
Date: 07/25/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the billing of the shipment traveling on package tracking number 587068829415Ecuadorian customs laws allows to not charge taxes to shipments with declared value less than 400 USD however charge of $82,41 belongs to ancillary charges:
Please note that the package is under Customs process. Then the ancillarys charges are $82,41 because of the Customs Value of the package is 326.40 USD
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to servingyou more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/25/2024
PLEASE REFER TO ATTACHED WORD DOCUMENT THAT WILL INCLUDE IMAGES TO PROOF THE STATEMENTS EXPLAINED IN THE TEXT
Complaint: 22029644
I am rejecting this response because:*********************** (Executive Services Representative |Customer Experience | Office: 52.55.5228.9904 ext 300753
| FedEx ************* and the Caribbean |FedEx.com)
You have to do the proper research and educate yourself about the markets that fall under Fedex *************. This needs to be escalated to a Director, not a service representative. I dont want to go back and forth explaining you something you should know.
As stated and explained by the table of charges you provided:
Processing fee charged by FedEx to clear entries according to government agency requirements. Local Note:This fee is charged for the preparation of customs clearance documents to import taxable and/or dutiable (including non-commercial) low value shipments that *** fall under a simplified clearance procedure.
ECUADOR GOVERNMENT WEBSITE (SENAE)
*******************************************************************************************************************
My package falls into category B so:
category B does NOT need clearance entries requirement, stated by the Ecuador official government agency website.
category B does NOT need preparation of customs clearance documents to import since is NOT taxable, stated by the Ecuador official government website.
category B doesnt fall under a simplified clearance procedure, stated by the Ecuador official government website.
Category "B":Exempt from the presentation of
control documents, with the exception of merchandise whose specific items require registrations, permits,authorizations or licenses of any kind issued by the **************** of ******** and Psychotropic Substances, including medicines, the Command
Joint Armed Forces and ************************************** Agency.
No cost as stated above.
Finally, the way Fedex is handling service goes against the policies and privacy rights required by law:
Below the agent Requesting my private information and requesting money and payment via WhatsApp:
and requesting payment via WhatsApp, these goes against policies and my privacy rights.
I want my money back including the shipping charge. Additionally, I am notifying this to regulators in *** and ******* and big accounts as lululemon explaining them this experience and how fedex is trying to deceive customers and sharing experience on social media.
And finally, you should correct your email signature:
is Executive not Excecutive
This case has to be reviewed by Corporate FedEx USA not the Quito team, not a service representative from ******* The Quito Team are the ones trying to take advantage of FedEx worldwide customers. I cant imagine how many other customers were deceived with this practice.Additionally, how the service was handled, goes against privacy rights and corporate policies.
Corporate FedEx USA needs to know about this case urgently.
*******************
Sincerely,
*****************************Business Response
Date: 07/26/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
As advised previously by the Executive team, the charges are valid and will not be adjusted.Following up on consequent doubts from your side, our local team informs this charge has nothing to do with customs fees, taxes of any kind or any related charge done by customs. Ancillary charges is referred to a charge for local handling within consignments importation process which every courier company in ******* is entitled to charge.
As shown on invoice attached generated for this particular charge, could also be explained as handling fee, charged by the courier company processing the importation which in this case is entregas especiales / FedEx, you can find more details on the following public links:
****************************************************************
*********************************************************************************************************************************************
*****************************************************************************
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/26/2024
Complaint: 22029644
I am rejecting this response because:I filed the claim with ********************* customs entity called Senae.
They confirmed that there shouldn't be those charges of 40%, they don't charge any cost because theres no process since its a category b that exempts from charges taxes duties and paperwork.
Quoting the FedEx official website when this is a valid charge: (Refer to the official fedex website: and the image attached)Processing fee charged by FedEx to clear entries according to government agency requirements. Local Note: This fee is charged for the preparation of customs clearance documents to import taxable and/or dutiable (including non-commercial) low value shipments that *** fall under a simplified clearance procedure.
ECUADOR GOVERNMENT WEBSITE (SENAE)
*******************************************************************************************************************
My package falls into category B so:
category B does NOT need clearance entries requirement, stated by the Ecuador official government agency website.
category B does NOT need preparation of customs clearance documents to import since is NOT taxable, stated by the Ecuador official government website.
category B doesnt fall under a simplified clearance procedure, stated by the Ecuador official government website.
Category "B": Exempt from the presentation of
control documents, with the exception of merchandise whose specific items require registrations, permits, authorizations or licenses of any kind issued by the **************** of ******** and Psychotropic Substances, including medicines, the Command
Joint Armed Forces and ************************************** Agency.
No cost as stated above.Finally, the way Fedex is handling service goes against the policies and privacy rights required by law:
the agent Requesting my private information and requesting money and payment via WhatsApp:
and requesting payment via WhatsApp, these goes against policies and my privacy rights.Sincerely,
*****************************Customer Answer
Date: 07/30/2024
Complaint: 22029644
I am rejecting this response because:
I filed the claim with ********************* customs entity called Senae.
They confirmed that there shouldn't be those charges of 40%, they don't charge any cost because theres no process since its a category b that exempts from charges taxes duties and paperwork.
Quoting the FedEx official website when this is a valid charge: (Refer to the official fedex website: and the image attached)
Processing fee charged by FedEx to clear entries according to government agency requirements. Local Note: This fee is charged for the preparation of customs clearance documents to import taxable and/or dutiable (including non-commercial) low value shipments that *** fall under a simplified clearance procedure.
ECUADOR GOVERNMENT WEBSITE (SENAE)
*******************************************************************************************************************
My package falls into category B so:
category B does NOT need clearance entries requirement, stated by the Ecuador official government agency website.
category B does NOT need preparation of customs clearance documents to import since is NOT taxable, stated by the Ecuador official government website.
category B doesnt fall under a simplified clearance procedure, stated by the Ecuador official government website.
Category "B": Exempt from the presentation of
control documents, with the exception of merchandise whose specific items require registrations, permits, authorizations or licenses of any kind issued by the **************** of ******** and Psychotropic Substances, including medicines, the Command
Joint Armed Forces and ************************************** Agency.
No cost as stated above.
Finally, the way Fedex is handling service goes against the policies and privacy rights required by law:
the agent Requesting my private information and requesting money and payment via WhatsApp:
and requesting payment via WhatsApp, these goes against policies and my privacy rights.
Sincerely,
*****************************Business Response
Date: 07/31/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
As advised previously by the Executive team, the charges are valid and will not be adjusted. Following up on consequent doubtsfrom your side, our local team informs this charge has nothing to do with customs fees, taxes of any kind or any related charge
done by customs. Ancillary charges is referred to a charge for local handling within consignments importation process which
every courier company in ******* is entitled to charge. us why here...
We called the shipper and advised them of situation. They advised if recipient does not pay charges package should be returned
to them.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and
we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/31/2024
Complaint: 22029644
I am rejecting this response because:***********************, and Fedex,
This is the 4th and last time from our 6 emails that i am going to request that you transfer this claim to corporate USA and you manager and the head of Fedex Latam. You are a just a service representative (as you describe yourself in your email signature: an excecutive service representative?!!! I am glad that you at least correct it to executive in your email signature) and you are telling me the wrong info and change it every time you send me a message.
I am going to tell you in Spanish since it seems that you don't understand english of what i am expecting and requesting: transfiere ******************* a fedex corporativo **************, a tu supervisor y a la cabeza de Fedex Latinoamrica.
I have already filed a complaint with the Ecuadorian customs SENAE and they are telling me that there should not be these outrages fee of $82 plus the $30 shipping cost: a 40% of the cost of the package:there are no clearance customs fee since its a pair of pants: no taxes duties or clearance charges (again: since its a pair of pants) that makes it a category b package: based on product, weight and cost:
and that this courier is taking advantage of me.
This is for the record of my claim.
I don't want to deal with *********************** since you are unable, inoperative and without any authority and ant knowledge to address this complaint.
The issue is becoming bigger since the emails that the courier licensee of Fedex are sending me are asking for money and their explanation is taxes and duties charge Additionally, going against the corporate policies of Fedex USA and my privacy rights requesting money and my personal
info via emails, texts via WhatsApp). and threatening me with just 3 days to pay, threatening me that they are going to keep the package or return it in just 3 days! and to make it worse the courier came to my house to take pictures and videos of my house.
i have proofs of my statements above with communications emails, WhatsApp messages and the security system of my house.
Again: transfer this to corporate USA and the head of Fedex Latam.
I have already shared my experience via social media and I will notify Lululemon as well.
Sincerely,
*****************************Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order with ******* and was suppose to be deliver to me by fedex. They supposely delivered it at 1354 on july 22 but I never got it and when I called to see what happened they refuse to tell me where and passed the buck to ******* and they even hung up on so I don't know who got my package and didn't even want to help.Business Response
Date: 07/24/2024
Dear *********************,
This is in response to your escalated inquiry.We certainly regret any inconvenience you have encountered while inquiring about the status of a FedEx shipment. Our records indicate the original tracking number ************ that was provided belonged to another party than yourself. Additionally, we have verified the shipment was delivered to the address on the package, which regrettably is not the same as you have provided.
Because your financial arrangements are with the merchant, you should contact them for further assistance regarding tracking number verification, claims for reimbursement or product replacement. The shipper may then contact FedEx for any assistance needed.On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am a victim of Fedex scam where a person who sells on **** with perfect score is using Fedex to scam people. I have learned that this is new tactic of scamming people out of money due to privacy policy of Fedex (USP as well) where victims are not easly able to challenge Credit Card companies / Paypal to get money back. I have tried to obtain proof that package was intentionally sent to wrong address but Fedex agents refuse to provide a simple letter stating only that package was not sent to **************************************. I have visited official Fedex store and agent could only see that I can see that package was delivered and signed by **********.Yesterday made one more call and Fedex agent was able to confirm that packed was not picked up at a business but dropped off, package was only 0.9lbs when this should be over 3 lbs, and address is not matching my address. Agent has informed me that I am NOT THE ONLY PERSON that has called to get help with this type of scam. I am including screen shots proving that 1.What I was purchased 2.My address and tracking number 3.Fedex website/system tell me that there is a mismatch between my address and tracking number Without official statement from Fedex that package was delivered to address other than mine, nobody is willing to give my money back. I dont need to know where was delivered but only simple statement package with tracking number ************ was delivered to address other than ********************************************************************************************************** Regards *********************Business Response
Date: 07/24/2024
Dear *********************
This is in response to your inquiry addressed to the Better Business Bureau.
Unfortunately, we are unable to provide you with any details regarding this shipment because your name and address are not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you.
I hope that this information is helpful.
Respectfully, FedExCustomer Answer
Date: 07/24/2024
I am aware that my name and address was NOT on the shipping label. I need official statement from Fedex indicating that package with tracking number 276254507622 was not sent to ********************* ***************************************
Customer Answer
Date: 07/24/2024
i need to received official letter from Fedex indicating that package with tracking number ************ was not sent to my address *********************; ***************************************************************************
I would like to get at least email from fedex sent to *********************** and letter by mail if possible.
Customer Answer
Date: 07/25/2024
Complaint: 22029425
I am aware that my name and address was NOT on the shipping label. I need official statement from Fedex indicating that package with tracking number ************ was not sent to ************************************************************************************************************
i need to received official letter from Fedex indicating that package with tracking number ************ was not sent to my address *********************; ***********************************************************************************
I would like to get at least email from fedex sent to *********************** and letter by mail if possible.
Sincerely,
*********************Business Response
Date: 08/02/2024
Good day,
Please see the attached correspondence which was also sent to our customer. Thank you for your patience.
Respectfully,
FedEx
Business Response
Date: 08/06/2024
Good day,
Please see the attached correspondence which was also sent to our customer. Thank you for your patience.
Respectfully,
FedExCustomer Answer
Date: 08/07/2024
thank you for support. Issue was resolved,
regards
*********************
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i ordered a fishing rod and some lures from Asian Portal Fishing, which is a famous tackle online shop in *****. But i got a cracked rod with cracked package. It can be clearly seen from the crack marks that my package was cut open by human behavior and not accidentally broken during transportation. After contact so many times AI-Customer service I finally contacted fedex customer service and they asked me to negotiate with the seller. The Japanese seller was very responsible and refunded me the shipping and product fees, but the customs duties and fishing rod service fees I paid to fedex cannot be refunded. I can not find any link which guide me to return this fee.I feel ao disappointed to my express delivery was delayed twice and was maliciously broken into two pieces. Why i need to pay duty and service fee for a broken rod? it's garbage now. so i think i shouldn't pay the rod duty fee and rod service fee.Business Response
Date: 07/31/2024
Dear Dear *****************,
Your report to the Better Business Bureau regarding tracking number 777432467328 was received.
****************
Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************ ext ******, and refer to your tracking number when calling.
We appreciate your patience while we work to resolve this.
FedExInitial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order two items from Dicks sporting goods that were supposed to arrive June 8th, 2024 in which I spent $216.48. I got a confirmation email saying my order was delivered, but when I checked outside there was no package so I checked the delivery picture and It clearly showed a different porch from mine so I knew it was delivered to the wrong address. I contacted dicks sporting goods in which they told to contact fed ex for a refund and when I contacted fed ex they told me it was delivered and that I should contact dicks sporting goods in which clearly showed me that they dont want to take the blame for their mistake. Ive been stressed out because I havent found a solution I just want my money back that is all.Customer Answer
Date: 07/24/2024
Can you let fed ex know that I dont have time for a phone call because of work and if they can contact me via email.Business Response
Date: 08/09/2024
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Please see the attached letter regarding the status of tracking number 275644409453.
Respectfully,
FedExCustomer Answer
Date: 08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************, TX 75044Initial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $64 to ship a package to ***** from the ***. When FedEx had issues shipping the package I updated the address. 2 weeks later when my package had still not been delivered, I called FedEx and they stated that they will return the package to me. So they did, and charged me an adds $214 in shipping fees. I have tried to resolve this excessive charge with FedEx and they are unwilling to listen or offer a resolution.Business Response
Date: 07/24/2024
Dear ********,
This is in response to your recent inquiry addressed to the Better Business Bureau.
As a gesture of goodwill, credit of $217.49 has been applied to the shipment on FedEx tracking number ************ which was the return tracking number for original tracking number 776682681191.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/31/24, i used FedEx to ship 3 sets of business cards to: Tanglewood Apts, 2811 RULEME ST., ATTN: LEASING OFFICE *******************. On June 13, 2024, my customer called to find out where their business cards were. I went to the FedEx website tracking, and there was error message telling me the package had not been delivered. I then called the main FedEx phone number and spoke to at least 4 people (transfers). When i had an actual person on the line, they told me that the package had been LOST. As a conscientious business owner, my first instinct was to Re-Order the business cards (paying for the same order a Second time), and then i sent them out to the same address, once again using FedEx. On June 18th, I was informed by FedEx that my LOST package had been FOUND, and was now delivered. GREAT! > Except for the fact that After they told me it was LOST, I spent the money to get my customer's cards delivered. I was hoping that FedEx would reimburse me for the 2nd set of cards and shipping. I was denied my claim once, but I felt cheated, so I re-filed a claim with FedEx and they told me that they would get back to me, which they never did. I called them again Today (7/22/24) and they were of no help. Unless this gets resolved, I am at a financial loss of $90.00 (3 sets of biz cards at $30.00ea), plus the 2nd shipping, at around $20.00. It would seem to me that this would have been an easy fix for FedEx to agree to my claim, especially considering I have been using their services since 2009. Can someone at BBB help me get the loss incurred as a 100% result of FedEx?Business Response
Date: 08/06/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau. Consistent with the provisions of the FedEx Service Guide, we respectfully decline your request for reimbursement for consequential damages. (Replacement contents in a separate shipment ).
Tracking number 776638984284 was delivered on June 18, 2024. A credit for the transportation charges has been processed in the amount of $13.64.The refund will go back to the billed credit card.
Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.
On behalf of FedEx, we regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Respectfully,FedEx
Initial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx promised a delivery today of much needed parts to repair a truck for a customer. They have as of yet delivered, costing both our customer and our shop monetary losses. When calling into customer service we found it to be a complete waste of time as they lack understanding or the gravity of the situation. This is a reoccurring trend we have suffered at the hands of FedEx with no repercussions and we refuse to accept this as normal any longer. Their lack of ability to fulfill their obligations is costing us time and money that our small business can ill afford to lose.Business Response
Date: 08/07/2024
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 732552334995.
Our records indicate your package was delivered on July 23, 2024, at 1:05 p.m.We were very concerned to learn of your dissatisfaction with the handling of your shipment and local management has already been advised of the issue and an internal review has been conducted.
On behalf of FedEx, please accept our regrets for this issue and we look forward to serving you more favorably with future shipments.
Respectfully,FedEx
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