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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,459 total complaints in the last 3 years.
5,074 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/25/24, alerts were received that package was scheduled for delivery. I was at home all day waiting for my package and checking the alerts on my phone. I then got an alert that package was attempted but no one was home. THIS WAS NOT TRUE, NO ONE PUSHED THE BUZZER FOR MY APARTMENT AND NO ONE KNOCKED ON THE DOOR. This is poor business practice to have someone wait for a package, no attempt to deliver it and than indicate no one was home, My time is valuable
Business Response
Date: 07/30/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.
Your concerns have been brought to the attention of local management responsible for FedEx Ground operations in your area and will be addressed with our driver.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped through a FedEx store March 22, 2024 ( tracking ************) and payment of $817.70 was made. I later realized FedEx incorrectly listed the weight of one package as 100 lbs heavier than the actual weight. My credit card issuer worked with FedEx to resolve the overcharge and I was refunded $183.45. Thus FedEx has received full payment of $634.25 for business I conducted March 22.FedEx mailed a letter July 7, 2024 stating $183.45 was due on invoice *********** with a April 2, 2024 date of transaction. I have no FedEx account and have done no shipping business with them since March 22, 2024. I've sent letters and emails to FedEx providing all details of my March 22 transaction. FedEx customer support is either unable or unwilling to explain why this invoice is attributed to me or why they feel money is owed by **** do not wish to be billed for a debt that is not owed. If invoice *********** belongs to another customer, I would like FedEx to bill the appropriate party.
Business Response
Date: 07/26/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

Revenue Services is indicating an outstanding balance of $183.45 for tracking number ************, that references invoice number ***********, for packages shipped on
March 22, 2024, that were dropped at a FedEx Office & Print Ship Center. When a customer disputes a charge with their credit card company, and they credit the customer, that
leaves an outstanding balance with FedEx, that eventually goes to Collections if not resolved, because Revenue Services is not aware of the billing dispute if they are not contacted
initially by customer to perform a review of the billing information for the package in question, to determine if the charge is valid.
We suggest you contact Revenue Services at ************ or email: ********************************** for additional research

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 07/26/2024

Complaint: 22044224

I am rejecting this response because ********************************** has been unable to resolve the issue despite numerous emails.
There seem to be two separate issues:
Tracking number ************ from March 22, 2024 is my transaction at the FedEx store. Billing has been provided full records and receipt from this transaction.
Invoice *********** from April 2, 2024 is NOT my transaction. This appears to be from another customer that paid $211.97, was refunded $183.45 and now FedEx is attempting to reclaim $183.45 from me for that customer's transaction. I am puzzled as to why FedEx has mixed my March 22, 2024 transaction with another customer's transaction from April 2, 2024. I only know of this invoice number because of the collection letter FedEx sent tp my address on July 7, 2024. Since this is not my transaction, FedEx will need to reach out to that customer for any account number or tracking number.

Sincerely,

*********************
Business Response
Date: 07/29/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

As advised previously, Revenue Services is indicating an outstanding balance of $183.45 for tracking number ************, that references invoice number ***********, for packages shipped on
March 22, 2024, that were dropped at a FedEx Office & Print Ship Center. This is indeed the correct invoice for this tracking number and there is no other customer involved.
If you have a received a letter from Collections there is a contact phone number noted, and we suggest you contact them directly to resolve.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/31/2024

Better Business Bureau:

FedEx was able to attribute invoice *********** to a trucking company that I am not familiar with. They stated they would contact that company for any remaining business related to them.
In addition, the FedEx billing department was able to issue a credit of $183.45 to correct for the FedEx overcharge error March 22.
Also, I called FedEx to verify and they verified that everything has been cleared up and I owe nothing and don't need to worry about future collection attempts regarding this transaction. I will retain my records nonetheless.
Thank you Better Business Bureau for assisting in resolving this FedEx overcharge.
Sincerely,

*********************

, CA 90046
Initial Complaint
Date:07/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07/25/24-My package was not delivered to my door. This always occurs when I order from places that uses fedex to deliver. The package is left in an open area. They will even take a photo of where there left the package. The last time this occurred it was about 2 months ago and I ordered a new bed frame. I obviously was unable to pick the package up to walk it up 2 flights of steps just to get it to my door. I had to ask 2 random men to help me. Before the package was finally delivered they kept saying they were attempting deliver but never left a door tag nor had they gone to my door (I have a ring camera). I called fedex today to file another complaint and the lady ***** suggests I leave delivery instructions. Which makes no sense to me. If I order something to my door why do I need to tell you to deliver it to my door. That is where I ordered it to. The customer service representative was absolutely no help.
Business Response
Date: 08/07/2024
Dear *****************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***********************
******, MD 20723.

Local management has addressed this issue internally with the drivers serving your area. Future shipments should be delivered to your door.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Customer Answer
Date: 08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
***********************
******, MD 20723
Initial Complaint
Date:07/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ATTN: FEDEX CORPORATE OFFICE,DISTURBINGLY ENOUGH, THERE HAS BEEN MULTIPLE "DISCRIMINATORY ACTS", BY YOUR EMPLOYEE'S ON A REGULAR BASIS ...IT APPEARS AT A PARTICULAR LOCATION THAT SEEMS TO CONTINUOUSLY FOR SOME REASON OR ANOTHER TO BOLDY DECIDE UPON THEMSELVES TO SEND A DISCRIMINATORY MESSAGE AS FOLLOWS BY.. TAMPERING, EXCESSIVE RIPPING, RESEALING, REPACKING, MISSING ITEMS, AND DAMAGING PRODUCTS THAT DON'T BELONG TO THEM, AND THE ***** TO DROP IT OFF AT MY FRONT DOOR NUMEROUS OF TIMES WITHOUT PAYING THE CONSEQUENCES FOR THESE CERTAIN INDIVIDUAL/S ACTIONS?!I "DO NOT...I REPEAT, "DO NOT", TOLERATE ANY DISCRIMINATORY ACTS OF ONE'S FOOLISHNESS BY NO MEANS OF ANY KIND...NOR WILL ALLOW FOR THESE PARTICULAR INDIVIDUAL/S AND/OR THIS CERTAIN LOCATION/S SEEK TO CONTINUE TO PRY OPEN TO DAMAGE ANY OF MY PERSONAL ITEMS DELIVERED TO MY FRONT DOOR?! REASSURE, I WILL MAKE EVERY EFFORT IN IDENTIFYING EACH DELIVERY DRIVER DROPPING OFF A PACKAGE TO MY FRONT DOOR!! KEEP IN CLOSE MIND, THEY WILL BE WATCHED AND IF BY ANY CHANCE I RECEIVE A DAMAGED PACKAGE OF ANY KIND, THIS INDIVIDUAL WILL BE REPORTED TO THE AUTHORITIES IMMEDIATELY, I GUARANTEE IT!!!!SURELY, I HOPE BY ALL MEANS A RESOLUTION OF RESTITUTION WILL BE CARRIED OUT FOR THESE DISGUSTING DAMAGES TO MY PERSONAL PURCHASES?! A WORD OF ADVICE TO *********************************************** LOCAL "HUMAN RESOURCES", START TO PAY MORE CLOSER ATTENTION TO WHOMEVER YOU SEARCH TO DECIDE TO HIRE LITTLE MORE CAREFULLY!! IN MY CASE, IT'S QUITE EVIDENT THOSE CHOICES FAILED IN EVERY WAY!AT THIS POINT, IT WOULD BE WISE TO CONTACT ME DIRECTLY BY PHONE AND/OR BY VIA EMAIL TO ADDRESS MY COMPLAINTS?! I'M EXPECTING A FULL EXPLANATION OF A LETTER OF APOLOGY ON THEIR' BEHALF, AND A RESTITUTION RESOLUTION, AS WELL AS AN INITIATED COURSE A ACTION REGARDING THESE CERTAIN ASSAILANTS SHAMEFULLY STILL EMPLOYED UNDERYOUR COMPANY NO DOUBT?! GOOD DAY!********************
Business Response
Date: 08/12/2024
Dear ***********************************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 635771922712.

Local management along with Security were notified about the issues regarding this and have completed an investigation. The outcome of any investigation is confidential.
We regret to learn of your report that the contents of your shipments were damaged. We value your feedback for improvements and thank you for bringing it to our attention.? ??
We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer Answer
Date: 08/17/2024
I appreciate you for corresponding back with me regarding my highlighted Complaints against FEDEX ***************** and it's Team Members of Driver's responsible for all the Packages of my Goods damaged, etc upon transit to my residence that I initially reported back in July 2024?!
Disgustedly enough, the response I received via Email from the FedEx "Unknown" **** didn't reply with an sensible explanation, and neither did I receive a Follow-up Letter of apology with deep regret of their' unexplained foolishness of their unacceptable actions from **************** for that matter at all?!
Clearly, I'm not at all satisfied, as it's well pointed out this Case isn't supported by FedEx *************** of individuals with a Resolution to this rather serious matter - by that being said, this lengthy Case needs to be escalated for another immediate alternative course of action?!
Furthermore, this Case is far from over! There's multiple Delays in receiving my Packages on the Timeframe given since my Report now?! Today, I have a FedEx Shipment Scheduled to be Delivered on August 17, 2024?! After further review, the package never shipped out of ********* to arrive on time for Delivery not at all?!
Please contact me if you need anything further. Thank you for your cooperation!

Customer Answer
Date: 08/19/2024

Complaint: 22043961

I am rejecting this response because: I appreciate you for corresponding back with me regarding my highlighted Complaints against FEDEX ***************** and it's Team Members of Driver's responsible for all the Packages of my Goods damaged, etc upon transit to my residence that I initially reported back in July 2024?!

Disgustedly enough, the response I received via Email from the FedEx "Unknown" **** didn't reply with an sensible explanation, and neither did I receive a Follow-up Letter of apology with deep regret of their' unexplained foolishness of their unacceptable actions from **************** for that matter at all?!

Clearly, I'm not at all satisfied, as it's well pointed out this Case isn't supported by FedEx *************** of individuals with a Resolution to this rather serious matter - by that being said, this lengthy Case needs to be escalated for another immediate alternative course of action?!

Furthermore, this Case is far from over! There's multiple Delays in receiving my Packages on the Timeframe given since my Report now?! Today, I have a FedEx Shipment Scheduled to be Delivered on August 17, 2024?! After further review, the package never shipped out of ********* to arrive on time for Delivery not at all?!

Please contact me if you need anything further. Thank you for your cooperation!

Sincerely,

**********************************
Business Response
Date: 08/20/2024
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
On behalf of FedEx, we regret any inconvenience this has caused you.
Local management and security was notified concerning your past issues, they completed their investigation, and have addressed this internally.
Unfortunately, we are unable to address your current concerns without the package tracking number for the shipment in question. Once youre able to provide this information, we will gladly research this further.

Respectfully,
FedEx
Business Response
Date: 08/26/2024
Letter
Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an international package that has been sitting in ****** for 4 days now and they won't deliver it. The local location called FINALLY after days of complaining , to tell me they have no driver and wanted me to come get the package. Ahh, NO! I work and unless FEDEX will PAY a courier to bring it to the address I expect it delivered! Also the sender (whom I had to pay for shipping with) should get a partial refund for the delivery as well! This is not acceptable! I even told the local guy who called they can bring it/readdress to town (far closer to them) where I have a *** Store PMB OR to my ** Box at the post office (they can use the ** street address and box # becomes UNIT) but they refused! I want this package delivered! I am really angry that you expect me to just take off from work and drive 45 minutes to your location to get it and 45 minutes back. If I manage to do that I expect YOU to reimburse me milage and time since YOU were paid for delivery.
Customer Answer
Date: 07/29/2024
I was contacted by a **************** from the FedEx Service Recovery Team on Friday, and she said in the message that the package would be delivered Saturday, which of course it was not. Now she is not replying to any emails I send er.
Business Response
Date: 07/30/2024
Dear: *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ has now been delivered on 7-29-2024 at 12:05 PM.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future
shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 07/30/2024

Complaint: 22043799

I am rejecting this response because: the shipment had TWO packages. One was delivered and the other (same tracking number) shows it is at the facility in ****** now. I would like BOTH packages delivered.

Sincerely,

***********************
Business Response
Date: 07/31/2024
Dear: ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the second shipment on tracking number ************ was delivered on 7-30-2024 per our conversation you have confirmed receiving the package.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area.

We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased two day delivery service on a package and it was not delivered and I was told it was delivered but then when they looked, it said it wasnt delivered. I paid extra to have it delivered within two days and then I was told that they were going to set it up to go back and pick it up and send it back to me and that I would be reimbursed for the extra cost. Then they never returned it to me so its still stuck at the persons house. I would imagine unless its blown away and I was never reimbursed and then I had to resend the item another copy of the item to turkey which then cost me over $200 in order to get it where it needed to be on time
Business Response
Date: 07/26/2024
Dear ******************:

This is in response to your recent inquiry addressed to the Better Business Bureau.
We value your business, and your satisfaction is of the utmost importance to us.
After review, we are unable to approve your claim based on our shipping records and the information provided. Our research indicates the "ship to" address on the invoice and the address label are the same and that FedEx correctly delivered the shipment to that address.
We encourage you to register for FedEx Delivery Manager. FedEx Delivery Manager gives residential package recipients more control over their deliveries, allow them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. You can learn more about FedEx Delivery Manager at: ******************************************************************
FedEx will be respectfully maintaining the denial decision.
Respectfully,
FedEx
Initial Complaint
Date:07/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered medicine for my dogs from *****. They arranged shipping through FedEx, who "delivered" my package a few days after the July 4 holiday. The package was delivered to someone else's home. I can tell from the poor picture that that isn't my house, and have cameras which confirm absolutely no FedEx trucks. At the time of delivery, I was on my back deck, where FedEx delivers my packages beneath. This isn't a big deal, except that FedEx has been totally unresponsive in order to not find/ replace the package. The pharmacy can't because it's medicine. At this point, I only need FedEx to refund the price of the package (it was insured--and even it wasn't, FedEx lost it!). I've contacted FedEx multiple times to clarify my home address and frequently, packages are thrown all over my neighborhood in order to check them off as delivered. Usually I have enough clues in the picture to find my package (not my job, and FedEx isn't cheap!). In this case, there was nothing, but I can tell from the placement of rear-home hardware, solar breakers, etc. that that wasn't my house (plus I was home literally waiting on critical medicine). Now I get "not delivered" bounce-backs and FedEx's own e-mail says the e-mail address they asked I respond to isn't even monitored. Please refund $252.28 to my home address at ************************************************************.
Business Response
Date: 08/07/2024
Dear : *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment tracking # ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. I have contacted the shipper/Chewy to advise of what happen and was advised they would reship this package to you of no charge.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I received my replacement Chewy package today.

Sincerely,

*************************
**************
*********, MD 21224
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, of this year, I purchased the item. I have been told the seven days in a row now that the item is out for delivery but it never gets delivered. According to the reviews I have read, this seems to be an ongoing issue with this FEDEX location in *******, *******. I cant get any help from customer service. All they tell me is that the item will be delivered by 8:00 p.m. and it never does. On Saturday, the 20th, I got told that it was rescheduled due to bad weather in the area when it was actually sunny.
Business Response
Date: 07/31/2024
Dear *****************************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was received on July 27, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, I requested Fishisfast to help me pack and ship my parcel to ********* with FedEx ****************************** I paid 78 USD for the shipping fee and **************************************** the *** form (as the declared value of my parcel is higher than $2500).Since July 9 18:50, the tracking status of my parcel has been stuck at arrived at the FedEx location (*******, **), and I started worried about my parcel, as usually the parcel would arrive in ********* in 7-10 days, with the tracking status would have updates in 4 days already. So, I contacted the customer service (CS) of Fishisfast on July 9, asking about the status of my parcel, and they kept asking me to wait for the tracking status to be updated.Since July 15, I found that on the tracking site of FedEx, it was showing that the parcel was sent to ***********, HN; but the correct code of ********* was HK, so I started asking CS of Fishisfast if they made a mistake of my address, but they keep telling me the parcel was sent to the address that I typed in their website and told me to wait before the expected delivery date, instead of checking whether they made a mistake. So, I called the hotline in FedEx ********* to ask about my parcel, and the staff told me that the address was wrongly set as ********; so I asked Fishisfast CS again told them about this, and asked them to change back to the correct address and they still insisted that they did not make a mistake. And finally, they admitted that they set my address wrongly later by reconfirming the correct address with me.From July ********************************************************************************** to wait. And just now on July 25, ********** told me that FedEx claimed that they could not find my parcel and refunded my shipping cost ($78, without the cost of $15 of filling *** form) and $100 with the free insurance. But I still want my parcel back and I refuse to accept this compensation and sending this complaint, thanks.
Customer Answer
Date: 07/31/2024
Dear ******************* has been 6 days since I raised a complaint, may I know is there any updates or responses from Fedex on my case? Thank you for your help.
Regards,
********************

Business Response
Date: 08/07/2024
Dear ********************

Your report to the Better Business Bureau was received for review.

After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment with FedEx tracking number ************. As part of the resolution, the issue was escalated internally for future service improvement processes.

Because your financial arrangements are with a third party agent, Fishisfast,assistance regarding reimbursement, return or replacement should be made to them as shipper. Any payment resolutions will remain confidential as part of their shipping agreement.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/08/2024

Complaint: 22041600

Dear FedEx,

I received your latest response regarding the tracking number ************, and I appreciate your assistance. However, I am rejecting this response and I would like to further confirm if you have checked both the US and the locations in *********

As you know, the delivery address was set incorrectly earlier to ******** but not *********, which might cause the parcel to be delivered to ******** wrongly instead of **********

Therefore, I would request you to re-check the potential overseas delivery locations in ******** and the ** that might have been overlooked earlier, to ensure the prompt identification of my package. And to my knowledge, the parcel should be returned to the sender's place (i.e., Fishisfast's location), if the parcel is not delivered successfully, would that be one of the possibilities too? If you encounter any further difficulties in your search, please do let me know, and I will be happy to provide any assistance I can.

Moreover, I also really want to know if is it your side (FedEx) or Fishisfast messing up my address from ********* to ********. I think it is an unacceptable mistake for either company. It's really uncommon to mess up the address of the customer's parcel. Also, I would like to know the communication progress between FishisFast and your side about my parcel since I found out the tracking status has not moving since 9/7 later I found out the parcel was not sending *********, so as the handling in my case in between Fishisfast and your side later on.

Thank you again for your patience and help. I look forward to your further feedback.

Sincerely,

*************** Hang
Business Response
Date: 08/15/2024
Dear ********************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

We sincerely regret you have not received shipment ************ in *********. FedEx has exhausted all resources and investigated all pertaining US and International locations related to this situation.Regrettably there is no change regarding the package status. If located at a later date, instructions are on file to return to the original shipper of record. As part of the resolution, the delivery issue was escalated internally for future service improvement processes.

The shipper may contact FedEx regarding any claim support needed in accordance with their shipping agreement. Any outcomes related to refunds or claims resolutions will remain confidential and communicated between FedEx and the account holder.

As your financial arrangements are with the shipper, assistance regarding reimbursement or claims should be made with them directly.

Any exception to our service, regardless of cause, may produce undesirable consequences for our customers, and we truly regret any difficulties which may have been caused in this instance.

Respectfully,

FedEx

Customer Answer
Date: 08/17/2024

Complaint: 22041600

Dear FedEx,
Thank you for your response regarding shipment ************. I appreciate your efforts in investigating the situation.
I kindly request that you continue your search for my parcel, I don't want to give up on my parcel, because the content inside are really meaningful to me, I can give up the compensation if your side can find my parcel back. Moreover, I want to know the final location of the parcel; and may I know the regular procedure of dealing with a parcel with wrong address?
Thank you for your attention to this matter. I look forward to your prompt reply.
Best regards,
********************
Customer Answer
Date: 08/19/2024

Date Sent: 8/17/2024 12:13:58 PM

Complaint: 22041600

Dear FedEx,
Thank you for your response regarding shipment ************. I appreciate your efforts in investigating the situation.
I kindly request that you continue your search for my parcel, I don't want to give up on my parcel, because the content inside are really meaningful to me, I can give up the compensation if your side can find my parcel back. Moreover, I want to know the final location of the parcel; and may I know the regular procedure of dealing with a parcel with wrong address?
Thank you for your attention to this matter. I look forward to your prompt reply.
Best regards,
********************
Business Response
Date: 08/27/2024
Dear  ********************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

We sincerely regret you have not received shipment ************ in *********. FedEx has again exhausted all research resources. Regrettably there is no change regarding the package status. If located at a later date, instructions are on file to return to the original shipper of record.

The shipper has contact FedEx regarding any claim support needed in accordance with their shipping agreement. Any outcomes related to refunds or claims resolutions will remain confidential and communicated between FedEx and the account holder. As your financial arrangements are with the shipper, assistance regarding reimbursement or claims should be made with them directly.
Any exception to our service, regardless of cause, may produce undesirable consequences for our customers, and we truly regret any difficulties which may have been caused in this instance.

Respectfully,

FedEx
Initial Complaint
Date:07/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The driver made zero attempt to deliver my package. This was a 1-day delivery and he didn't even knock. When I called your options were to contact the driver or have me "pick up" my package from the distribution center (which was FURTHER than where the package was delivered from).I was then called by your center letting me know the driver would be back between 4:30-5pm, but he never showed up.You literally had one job. ONE JOB. And not only did you not do it, you wasted my time 3 more times. You're a sorry excuse for a company and hire nothing but incompetent idiots.I could've walked my package from the shipper to the destination by now. You're literal thieves.
Business Response
Date: 07/31/2024
Dear *****************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

We certainly regret any inconvenience you have encountered Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 07/31/2024

Better Business Bureau:

this company is still the worst. You realize I can never check where my package is via the map because you send incorrect codes to login? Also every time Ive used FedEx theres been a legit problem (twice youve delivered to my neighbor).
My other complaint is that your representative originally told me to come to the distribution center which is further than where the package was shipped from.
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************

, CA 92649

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